MULTIPLE CHOICE

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) According to Luthans, successful managers are defined in terms of: 1) _______ A) the rate and quantity of pay raises. B) the satisfaction and commitment of their employees. C) the speed of their promotion. D) quantity and quality of their performance. Page Ref: 8 2) Which one of the following would not be considered a human skill in Katz's structure? 2) _______ A) communicating B) working as part of a team C) resolving conflicts D) reporting Page Ref: 7-8 3) ________ asks managers to reconsider how work would be done and their organization structured if they were starting over. 3) _______ A) Process control B) Management reengineering C) Process reengineering D) Management control Page Ref: 20 4) While ________ focuses on differences between people from different countries, ________ addresses differences among people within given countries. 4) _______ A) culturization; workforce diversity B) culture; diversity C) globalization; workforce diversity D) workforce diversity; globalization Page Ref: 17 5) Learning techniques that allow individuals to manage their own behavior so that less external management control is necessary are termed: 5) _______ A) reengineering. B) self-management. C) MBO. D) mentor programs. Page Ref: 60 6) A number of individual-difference factors have been found to significantly influence learning and training outcomes. All the following are included in these factors, except: 6) _______ A) age B) personality C) ability D) motivational level Page Ref: 53 Your division is made up of four people with very different biological characteristics. Gina is 27 years old, single and female. She has been with the company only six months. Jonathan is 63 years old and a widower. Jonathan has been with the company for thirty years. Sally is a single mother with four children who has been working here for five years. 7) You would expect ________ to be the first employee to choose telecommuting or a flexible work schedule. 7) _______ A) Robert B) Sally C) Gina D) Jonathan Page Ref: 44 You are the first-line supervisor for a group of employees who make green widgets. Their job is not terribly interesting or challenging and you have noticed that they are frequently tardy returning from their breaks. You have studied the concept of shaping behavior and decide that you will try to apply it to this situation. 8) You want Allison to take an accounting course so that she can help with the bookkeeping. Allison does not want to go to night school to take the course and has been resisting. You know that her least favorite duty is preparing payroll. You tell her that she will be doing payroll until she takes the accounting course. This is an example of: 8) _______ A) negative reinforcement. B) punishment. C) positive reinforcement. D) extinction. Page Ref: 53 9) Organizational commitment is: 9) _______ A) is the degree that a person identifies with a job. B) an attitude. C) positively related to job satisfaction. D) all of the above Page Ref: 79 Suppose that you are a Human Resource Manager for Prentice Corporation who is in charge of developing a training program for managers coming to the United States from your subsidiaries around the world. You have decided to use the Hofstede Framework for discussing cultural differences that they might expect to find. Use your knowledge of the work of Hofstede to answer the following questions. 10) Which of the following countries ranks high in long-term orientation? 10) ______ A) France B) China C) Russia D) United States Page Ref: 75 11) Factors other than satisfaction that impact one's decision to leave a current job include all of the following except: 11) ______ A) length of tenure with the organization. B) expectations about alternative job opportunities. C) labor market conditions. D) organizational citizenship behavior Page Ref: 88 12) ________ is the degree to which people in a country prefer structured over unstructured situations. 12) ______ A) Uncertainty avoidance B) Collectivism C) Power distance D) Long-term orientation Page Ref: 75 13) ________ is the degree to which people like or dislike themselves. 13) ______ A) Locus of control B) Machiavellianism C) Authoritarianism D) Self-esteem Page Ref: 107 14) A Type A personality would be most likely to: 14) ______ A) concentrate on one task at a time. B) enjoy leisure and quiet time. C) eat his meals quickly. D) be highly creative. Page Ref: 108 15) Which of the following is not true concerning emotions? 15) ______ A) Some emotions can reduce employee performance. B) Employees bring an emotional component with them to work every day. C) In the past, emotions were rarely viewed as being constructive. D) Emotions are neutral factors in organizational behavior. Page Ref: 113 16) An increased commitment to a previous decision in spite of negative information is termed: 16) ______ A) representative. B) hindsight bias. C) escalation of commitment bias. D) satisficing bias. Page Ref: 150 17) Which of the following is not a bias in decision making? 17) ______ A) securing B) representative C) escalation of commitment D) availability Page Ref: 149-151 18) Internally caused behaviors are believed to: 18) ______ A) result from personality traits. B) be under the personal control of the individual. C) result from outside causes. D) be forced upon a person by the situation. Page Ref: 121365 19) Theory X assumptions relate to: 19) ______ A) Maslow's lower level needs. B) both levels of Maslow's hierarchy of needs. C) neither level of Maslow's hierarchy of needs. D) Maslow's higher level needs. Page Ref: 172 20) According to Maslow, when does a need stop motivating? 20) ______ A) it never stops motivating B) when one returns to a lower level need C) when one chooses to move to a higher level need D) when it is substantially satisfied Page Ref: 171 21) Which of Maslow's hierarchy of needs deals with satisfying one's need for hunger, thirst, and sex? 21) ______ A) social B) esteem C) physiological D) safety Page Ref: 171 22) Participative management is compatible with all of the following except: 22) ______ A) ERG theory. B) MBO. C) Theory X. D) stimulating the achievement need. Page Ref: 213-214 23) When pay levels are based on how many skills employees have or how many jobs they can do: 23) ______ A) flexible pay B) a variable pay plan C) gainsharing D) competency-based pay Page Ref: 225 24) Skill-based pay: 24) ______ A) is also called competency-based pay. B) is an alternative to job-based pay. C) is also called knowledge-based pay. D) all of the above Page Ref: 225 25) Command groups are also: 25) ______ A) authority groups. B) task groups. C) job groups. D) work groups. Page Ref: 239 26) Norms that dictate assignment of difficult jobs and pay are norms dealing with: 26) ______ A) appearance. B) financial rewards. C) allocation of resources. D) performance. Page Ref: 248 27) Which is not one of the stages in the five-stage group-development model? 27) ______ A) forming B) producing C) norming D) storming Page Ref: 240 28) The context category of the team effectiveness model includes: 28) ______ A) autonomy. B) conflict. C) ability. D) adequate resources. Page Ref: Ex 9-3; 278 29) As a result of using self-managed teams, a factory at Eaton Corporation's Aeroquip Global Hose Division was able to improve response time to customer concerns by: 29) ______ A) 50% B) 99% C) 75% D) 85% Page Ref: 275 30) When can lateral communications create dysfunctional conflict? 30) ______ A) when the formal vertical channels are breached B) when bosses find out that actions have been taken without their knowledge C) when members go above or around their superiors to get things done D) all of the above Page Ref: 302 31) The grapevine is: 31) ______ A) generally an anti-management tool. B) used to serve the self-interests of outsiders. C) perceived as being more reliable than formal communication. D) usually inaccurate. Page Ref: 307 32) Good ________ brings about order and consistency by drawing up formal plans. 32) ______ A) task structure B) initiating structure C) leadership D) management Page Ref: 332 33) If a leader's main concern is accomplishing his/her group's tasks, the University of Michigan studies label this leader: 33) ______ A) initiating structure. B) production-oriented. C) consideration. D) concern for production. Page Ref: 336 34) The type of leaders who guide or motivate their followers in the direction of established goals by clarifying role and task requirements are: 34) ______ A) transcendent leaders. B) transformational leaders. C) transactional leaders. D) charismatic leaders. Page Ref: 367 As the CEO of the corporation, you have learned to understand the role of emotional intelligence in leadership effectiveness. You have worked hard to develop emotional intelligence in your vice-presidents, but believe that some are still struggling. Joseph, the V.P. of Employee Relations does a great job in most respects, but you have noticed that he is very concerned about his image and does not take joking about his abilities well. Janet, your V.P. of Engineering, is comfortable with the status quo and likes to know exactly what to expect. Jerry, who is the V.P. of Marketing, has driven his department to new successes in sales, but also has created new records of turnover both of employees and customers. Janice has led Production well, but has scoffed at the trend in the industry to create production teams. And John, the V.P. of Finance, seems to always be negative about the future of the company. Based on these observations, you believe that each one is particularly lacking in one of the five key components of emotional intelligence. 35) You would say that John is lacking in: 35) ______ A) social skills B) empathy C) self-awareness D) self-motivation Page Ref: 369 36) Which of the following is not an influence tactic? 36) ______ A) legitimate position B) rational persuasion C) consultation D) ingratiation Page Ref: 396 37) Leadership research emphasizes 37) ______ A) power B) style C) communication D) persuasion Page Ref: 391 38) ________ conflict focuses on interpersonal interaction. 38) ______ A) Job B) Relationship C) Task D) Process Page Ref: 424 39) When one party is willing to sacrifice in order to maintain the relationship, it is called 39) ______ A) collaborating B) compromising C) accommodating D) sacrificing Page Ref: 429 40) Which of the following is not a common organizational design? 40) ______ A) centralized structure B) matrix structure C) simple structure D) bureaucracy Page Ref: 459 41) The matrix structure combines which two forms of departmentalization? 41) ______ A) functional and product B) product and process C) process and functional D) none of the above Page Ref: 462 42) The place to start in building a customer-responsive culture is: 42) ______ A) Hire service-contact people who have appropriate personality and attitudes. B) Empower employees with the discretion to make day-to-day decisions. C) Reduce rules and regulations. D) Conduct orientation and socialization of employees. Page Ref: 502 43) The ultimate source of an organization's culture is: 43) ______ A) the environment. B) the country in which the organization operates. C) top management. D) its founders. Page Ref: 492 Alice Ann Jones is the new director of human resources for a small consulting firm. 44) Alice Ann is searching for the most reliable evaluation method she can find. She should consider: 44) ______ A) self-evaluations. B) immediate subordinate evaluations. C) peer evaluations. D) immediate superior evaluations. Page Ref: 528 45) The best way for an employer to find out if a potential employee can do a job is by: 45) ______ A) a written test. B) a day in the office. C) a performance simulation test. D) the interview process. Page Ref: 519 46) T-groups are also known as: 46) ______ A) action research teams. B) sensitivity training groups. C) team building groups. D) appreciative inquiry training groups. Page Ref: 558 47) ________ is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization's effectiveness. 47) ______ A) Organizational development B) Human Resources Management C) People management D) Organizational behavior Page Ref: 9 48) Which of the following is not a characteristic of physical ability? 48) ______ A) dexterity B) strength C) looks D) stamina Page Ref: 47 49) An important moderator of the satisfaction-turnover relationship is: 49) ______ A) the management's style. B) the organization's culture. C) the employee's level of performance. D) the employee's values and attitudes. Page Ref: 88 50) The Meyers-Briggs Type Indicator classification of "E or I" stands for: 50) ______ A) emotional/intuitive B) extroverted/introverted C) extroverted/intuitive D) emotional/introverted Page Ref: 103 51) ________ is the ability to create novel and useful ideas. 51) ______ A) Conceptual style B) Creativity C) Intuition D) Rationality Page Ref: 145 52) ________ developed the ERG theory. 52) ______ A) Maslow B) Alderfer C) McClelland D) Ouchi Page Ref: 175 53) Organization-wide programs that distribute compensation based on some established formula designed around a company's profitability are termed: 53) ______ A) profit-sharing plans. B) ESOPs. C) variable pay. D) gainsharing. Page Ref: 222-223 54) The group size that exercises the best elements of both small and large groups is: 54) ______ A) 4 B) 12 C) 9 D) 7 Page Ref: 254 55) Self-managed teams typically perform which of the following responsibilities? 55) ______ A) calling on customers B) soliciting orders C) creating financial statements D) all of the above Page Ref: 274 Mary telephones her employee, Joe, to let him know that today's meeting has been moved to one o'clock. 56) The telephone is the: 56) ______ A) medium. B) receiver. C) message. D) sender. Page Ref: 300 57) Hersey and Blanchard developed the ________ leadership theory. 57) ______ A) managerial grid B) cognitive resource C) situational D) path-goal Page Ref: 342 58) ________ is a way to use language to manage meaning. 58) ______ A) Trust B) Framing C) Highlighting D) Influencing Page Ref: 362 59) When a person explains favorable events in order to maximize the desirable implications for himself, he is using the impression management technique of: 59) ______ A) conformity. B) accounts. C) favors. D) acclaiming. Page Ref: Exh. 13-7; 409 Playbill, Inc. is a company that hires culturally diverse people to perform Shakespearean plays for high school students. They employ actors and actresses from all over they world. The actors and actresses have joined together to ask Playbill for higher salaries. They are struggling on deciding who will negotiate for them. 60) Which of the following statements is true pertaining to the role of personality traits in negotiations? 60) ______ A) High risk takers will be better negotiators. B) Personality traits will have no significant direct effect on either the bargaining process or negotiation outcomes. C) Those with internal locus of control will be better negotiators. D) Personality of the negotiators will determine, to a large extent, who prevails. Page Ref: 438 61) The ________ of an environment refers to the degree to which it can support growth. 61) ______ A) qualifications B) capacity C) potential D) capability Page Ref: 472 62) The correct order for the stages of the socialization process is: 62) ______ A) prearrival, encounter, ritual. B) prearrival, metamorphosis, encounter. C) prearrival, encounter, metamorphosis. D) prearrival, ritual, encounter. Page Ref: Exh. 16-2; 496 63) The author suggests that this can be used to increase the perception that employees are treated fairly. 63) ______ A) documenting with a journal B) multiple raters C) selective evaluation D) due process Page Ref: 533 64) Who developed a three-step model for change that included unfreezing, movement, and refreezing? 64) ______ A) David McClelland B) Lawrence Summers C) John Kotter D) Kurt Lewin Page Ref: 555 65) ________ is the voluntary and involuntary permanent withdrawal from an organization. 65) ______ A) Absenteeism B) Downsizing C) Turnover D) Individual-level variable Page Ref: 28 You are the first-line supervisor for a group of employees who make green widgets. Their job is not terribly interesting or challenging and you have noticed that they are frequently tardy returning from their breaks. You have studied the concept of shaping behavior and decide that you will try to apply it to this situation. 66) Sam is late coming back to work again and you reduce his pay by a half hour's wages. This is an example of: 66) ______ A) extinction. B) negative reinforcement. C) positive reinforcement. D) punishment. Page Ref: 53 67) The content attribute states a value is: 67) ______ A) important. B) related to behavior. C) a basic conviction. D) complete. Page Ref: 70 68) ________ are object-specific. 68) ______ A) Internal stimuli B) Moods C) Emotions D) Affects Page Ref: 113 69) Decision making is initiated by defining the: 69) ______ A) actual state. B) problem. C) solution. D) desired state. Page Ref: 144 70) Equity theory historically focused on ________ justice. 70) ______ A) procedural B) interactive C) distributive D) interpersonal Page Ref: 189 71) Research on employee stock ownership programs indicates that they: 71) ______ A) reduce stress. B) increase productivity. C) reduce salaries. D) increase employee satisfaction. Page Ref: 213 72) One example of work group norms deals with performance-related processes. Examples of performance norms include all of the following except: 72) ______ A) level of output. B) when to look busy. C) appropriate levels of tardiness. D) how hard to work. Page Ref: 248 73) Self-managed work teams generally: 73) ______ A) take on the responsibilities of their former supervisors. B) are given an ownership steak in the company. C) both of the above. D) neither of the above. Page Ref: 259 Brenda is a new employee orientation trainer for a global corporation with subsidiaries all over the world. She needs to convey information to new employees that will help them understand the importance of communicating across cultures. 74) Which of the following is a good tip to employees who must deal with different cultures? 74) ______ A) Assume similarities until differences are proven. B) Practice sympathy. C) Emphasize description rather than evaluation or interpretation. D) Act decisively to minimize ambiguity. Page Ref: 322 75) Which of the following did not propose a contingency theory? 75) ______ A) Blake and Mouton B) Vroom and Yetton C) Hersey and Blanchard D) Fiedler Page Ref: 339-346 76) You see ________ occasionally in organizations among people who have worked together for long periods of time and have a depth of experience that allows them to know each other inside and out. 76) ______ A) knowledge-based trust B) identification-based trust C) reward-based trust D) deterrence-based trust Page Ref: 360 77) James approaches his supervisor with data and a logical presentation supporting his request for additional personnel. He is using: 77) ______ A) legitimacy. B) consultation. C) informational power. D) rational persuasion. Page Ref: 396 78) Which one of the following views on conflict dominates in most actual groups and organizations? 78) ______ A) interactionist B) human relations C) traditional D) functional Page Ref: 423 79) Three key dimensions to any organization's environment have been found. Which of the following is not one of these key dimensions? 79) ______ A) capacity B) volatility C) complexity D) capability Page Ref: 472 80) An organizational culture most likely to shape high ethical standards is one that: 80) ______ A) focuses on means as well as outcomes. B) is low-to-moderate in aggressiveness. C) is high in risk tolerance. D) all of the above Page Ref: 500 TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false. 81) A philosophy of management that is driven by the constant attainment of customer satisfaction through the continuous improvement of all organizational processes is termed "reengineering." 81) ______ Page Ref: 19-20 82) Typical dependent variables in organizational behavior are productivity, absenteeism, and job satisfaction. 82) ______ Page Ref: 26 83) The controlling function includes the determination of what tasks are to be done. 83) ______ Page Ref: 5 84) Managers may be referred to as administrators in not-for-profit organizations. 84) ______ Page Ref: 5 85) Classical conditioning is passive. 85) ______ Page Ref: 50 86) The first step in OB Mod is to identify critical behaviors impacting the employee's performance. 86) ______ Page Ref: 56-57 87) Age and avoidable absences are negatively related. 87) ______ Page Ref: 43 88) Productivity declines with age. 88) ______ Page Ref: 43 89) Job involvement refers to an individual's general attitude toward his or her job. 89) ______ Page Ref: 78 90) An increase in absenteeism is an example of dissatisfaction expressed through neglect. 90) ______ Page Ref: 89 91) High levels of job involvement have been found to be related to higher absences. 91) ______ Page Ref: 79 92) The GLOBE dimensions have replaced Hofstede's dimensions. 92) ______ Page Ref: 76 93) Personality looks at the parts of the person rather than the aggregate whole. 93) ______ Page Ref: 100 94) Overall evidence is that employees with an internal locus of control tend to perform better on their jobs. 94) ______ Page Ref: 106 95) It is estimated that about 50 percent of the North American population is Type A. 95) ______ Page Ref: 110 96) When managers see people as more homogeneous than they really are, managers are probably engaging in projection. 96) ______ Page Ref: 139 97) Interviewers make perceptual judgments that are generally accurate during an employment interview. 97) ______ Page Ref: 140 98) Another name for the self-serving bias is the Pygmalion effect. 98) ______ Page Ref: 141 99) Evidence gathered about the cognitive evaluation theory leads us to believe that extrinsic and intrinsic rewards are independent. 99) ______ Page Ref: 179 100) Changes in behavior attributed to reinforcement may also be explained in terms of goals, inequity, and expectancies. 100) ______ Page Ref: 183 101) Leadership is the processes that accounts for an individual's intensity, direction, and persistence of effort toward attaining a goal. 101) ______ Page Ref: 170 102) If one is interested in changing employee attitudes or in improving organizational performance, representative participation would be a good choice. 102) ______ Page Ref: 212 103) Pay for performance means the employees have to share in the risks as well as the rewards of their employer's business. 103) ______ Page Ref: 225 104) In MBO, goals are established for departments and units rather than for individual employees. 104) ______ Page Ref: 207 105) All task groups are also command groups. 105) ______ Page Ref: 239 106) For temporary work groups, performance is the last stage in their development. 106) ______ Page Ref: 242 107) In the punctuated equilibrium model, the group's direction is reexamined frequently in the first half of the group's life and is likely to be altered. 107) ______ Page Ref: 242 108) Problem-solving teams generally consist of 5 to 12 hourly employees from the same department. 108) ______ Page Ref: 274 109) Individuals who hold a common attribute are team members. 109) ______ Page Ref: 282 110) A recent study found that the average U.S. employee receives 31 e-mail messages a day. 110) ______ Page Ref: 308 111) Organizational boundaries become more important with electronic communications. 111) ______ Page Ref: 311 112) Fiedler used the most preferred co-worker (MPC) questionnaire. 112) ______ Page Ref: 339 113) According to Fiedler's contingency model, task-oriented leaders are most effective in situations of high or low control. 113) ______ Page Ref: 340 114) It has not been demonstrated that either sex is clearly advantaged with respect to operating as a leader. 114) ______ Page Ref: 372 115) IQ and technical skills are primary predictors for the emergence of leaders. 115) ______ Page Ref: 368 116) Rational persuasion is the only power tactic that is effective across organizational levels. 116) ______ Page Ref: 396-397 117) The scarcity-dependency relationship can be observed in supply/demand relationships between various occupational categories. 117) ______ Page Ref: 395 118) Accommodating consists of unassertiveness and uncooperativeness. 118) ______ Page Ref: 428 119) Relationship conflict focuses on how work gets done through people. 119) ______ Page Ref: 424 120) The matrix structure is characterized by highly routine operating tasks achieved through specialization. 120) ______ Page Ref: 461 121) For much of the first half of this century, managers viewed departmentalization as an unending source of increased productivity. 121) ______ Page Ref: 454 122) In almost every organization that has successfully created and maintained a strong customer-responsive culture, its founder has played a major role in conveying the message. 122) ______ Page Ref: 503 123) Performance appraisals of managers should include a point-by-point evaluation of how his or her decisions measured against the organization's code of ethics. 123) ______ Page Ref: 501 124) Using immediate subordinates in the performance evaluation process is contrary to recent trends in the workplace. 124) ______ Page Ref: 528 125) BARS is an example of a career development technique. 125) ______ Page Ref: 530 126) An advantage of action research is that it is solution-centered. 126) ______ Page Ref: 557 127) Monitoring, comparing, and correcting is what is meant by the controlling function. 127) ______ Page Ref: 5 128) Eliminating any reinforcement that is maintaining a behavior is called punishment. 128) ______ Page Ref: 53 129) Superior performers who are dissatisfied are more likely to leave than poor performers who are dissatisfied. 129) ______ Page Ref: 88 130) Janet keeps emotional distance from her coworkers and believes that the ends can justify the means. Janet would rate high in Machiavellianism. 130) ______ Page Ref: 106 131) A primary influence on the future of an employee in an organization is "employee effort" - which is subject to perceptual distortion. 131) ______ Page Ref: 142-143 132) Equity theory proposed that equity tension is the negative tension state which provides the motivation to do something to correct it. 132) ______ Page Ref: 186 133) In recent years, many organizations have dropped their quality circles and replaced them with more comprehensive team-based structures. 133) ______ Page Ref: 214 134) Norms tell members what they ought and ought not to do under certain circumstances. 134) ______ Page Ref: 246 135) Turnover rates are lower for self-managed work teams than for employees working in traditional work structures. 135) ______ Page Ref: 275 136) Individuals have an infinite capacity for processing data. 136) ______ Page Ref: 297 137) The revised leader-participation model identifies 12 contingency variables and five alternative leadership styles. 137) ______ Page Ref: 347 138) The importance of self-leadership has decreased with the expanded popularity of teams. 138) ______ Page Ref: 373 139) If A can assign B work activities that B finds unpleasant, or treat B in a manner that B finds embarrassing, A possesses referent power over B. 139) ______ Page Ref: 391 140) If you place your opponent's interest above your own, you are engaging in collaborating. 140) ______ Page Ref: 429 141) Autonomy and formalization are positively related. 141) ______ Page Ref: 458 142) Culture has a boundary-defining role; it creates distinctions between one organization and others. 142) ______ Page Ref: 489 143) Self-evaluation is consistent with empowerment. 143) ______ Page Ref: 528 144) You should think of a learning organization as an ideal rather than an organizational reality. 144) ______ Page Ref: 467 145) As the world has become more global, managers have to become capable of working with people from different cultures. 145) ______ Page Ref: 15 146) Stamina, dexterity, and strength are dimensions of intellectual ability. 146) ______ Page Ref: Exh. 2-2; 46 147) The GLOBE team used data from 62 organizations. 147) ______ Page Ref: 76 148) Conscientiousness refers to an individual's propensity to defer to others. 148) ______ Page Ref: 104 149) The justice criterion for decision making requires that individuals impose and enforce rules fairly and impartially so there is an equitable distribution of benefits and costs. 149) ______ Page Ref: 158 150) The popularity of vertically expanding jobs to allow workers greater responsibility in planning and controlling their work can probably be attributed largely to Maslow's findings. 150) ______ Page Ref: 175 151) In MBO, goals should be tangible and measurable. 151) ______ Page Ref: 207 152) Temporary groups with task specific deadlines follow the five-stage model of group development. 152) ______ Page Ref: 241 153) Your analytical skills are very good and you enjoy the role of integrating creative ideas for your group. You will find that you are most effective in the role of the "promoter." 153) ______ Page Ref: Ex 9-4; 281 154) Organizations are creating intranet links that connect international employees with selected suppliers, customers, and strategic partners. 154) ______ Page Ref: 310 155) If behavioral theories of leadership are valid, selection of leaders should focus on length of experience in the right situations. 155) ______ Page Ref: 335 156) Create positive thought patterns is one suggestion to help create self-leaders. 156) ______ Page Ref: 372 157) Political activity is more a function of the organization's characteristics than of individual differences. 157) ______ Page Ref: 404 158) Many conflicts which are attributed to poor communication are, due to value differences. 158) ______ Page Ref: 427 159) Jack Welch coined the term virtual organization. 159) ______ Page Ref: 466 160) Workplace spirituality encourages organized religious practices. 160) ______ Page Ref: 504 1) C 2) D 3) C 4) C 5) B 6) A 7) B 8) A 9) B 10) B 11) D 12) A 13) D 14) C 15) D 16) C 17) A 18) B 19) A 20) D 21) C 22) C 23) D 24) D 25) B 26) C 27) B 28) D 29) B 30) D 31) C 32) D 33) B 34) C 35) D 36) A 37) B 38) B 39) C 40) A 41) A 42) A 43) D 44) C 45) C 46) B 47) D 48) C 49) C 50) B 51) B 52) B 53) A 54) D 55) D 56) A 57) C 58) B 59) D 60) B 61) B 62) C 63) D 64) D 65) C 66) D 67) A 68) C 69) B 70) C 71) D 72) B 73) A 74) C 75) A 76) B 77) D 78) C 79) D 80) D 81) FALSE 82) TRUE 83) FALSE 84) TRUE 85) TRUE 86) TRUE 87) TRUE 88) FALSE 89) FALSE 90) TRUE 91) FALSE 92) FALSE 93) FALSE 94) TRUE 95) TRUE 96) TRUE 97) FALSE 98) FALSE 99) FALSE 100) TRUE 101) FALSE 102) FALSE 103) FALSE 104) FALSE 105) FALSE 106) FALSE 107) FALSE 108) TRUE 109) FALSE 110) FALSE 111) TRUE 112) FALSE 113) TRUE 114) TRUE 115) FALSE 116) TRUE 117) TRUE 118) FALSE 119) FALSE 120) FALSE 121) FALSE 122) FALSE 123) TRUE 124) FALSE 125) FALSE 126) FALSE 127) TRUE 128) FALSE 129) FALSE 130) TRUE 131) TRUE 132) TRUE 133) TRUE 134) TRUE 135) FALSE 136) FALSE 137) TRUE 138) FALSE 139) FALSE 140) FALSE 141) FALSE 142) TRUE 143) TRUE 144) TRUE 145) TRUE 146) FALSE 147) FALSE 148) FALSE 149) TRUE 150) FALSE 151) TRUE 152) FALSE 153) FALSE 154) FALSE 155) FALSE 156) TRUE 157) TRUE 158) TRUE 159) FALSE 160) FALSE