Training Package Training Package Title Unit Code by vivi07

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									Training Package Title: Unit Code

Business Services (BSB01)

HSC Requirements and Advice HSC Indicative Hours:

Develop keyboard skills
Unit Descriptor:
This covers the development of basic keyboard skills using touch-typing techniques. This unit is related to BSBCMN213A Produce simple word processed documents and BSBCMN214A Create and use simple spreadsheets. This unit has been developed for the Business Services Training Package.

BSBCMN108A

10
HSC Requirements and Advice
Key Terms and Concepts                    agenda alignment consistency document style enhancement ergonomic requirements file/directory flyer formatting logo minimise wastage occupational health and safety page orientation posture power-save options proofreading repetition templates workstation

Essential Knowledge and Skills to be Assessed
The following knowledge and skills must be assessed as part of this unit:  organisational benchmarks for keyboarding  ergonomic requirements for using keyboards  basic keyboard functions  basic touch-typing techniques and strategies  communication skills to identify lines of communication, request advice, effectively question, follow instructions and receive feedback  problem solving skills to solve routine problems in the workplace, while under direct supervision  technology skills to use equipment safely while under direction, basic keyboard, touch typing and mouse using skills to produce simple documents.

Critical Aspects of Assessment
Evidence of the following is critical:  knowledge of organisational requirements for simple documents  application of simple keyboard functions to produce documents with a degree of speed and accuracy relevant to the level of responsibility required.

Context of Assessment and Resource Implications
Assessment must ensure:  competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement  assessment takes account of the endorsed assessment guidelines in the Business Services Training Package  assessment of performance requirements in an actual workplace or simulated environment  assessment which reinforces the integration of the key competencies and the Business Services Common Competencies for the particular AQF Level. Refer to the Key Competency Levels at the end of this unit  the candidate has access to appropriate documentation and resources normally used in the workplace  in order to achieve consistency of performance, collection of evidence over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations.

Assessment Methods
Assessment methods must be chosen to ensure that financial management skills can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills. The following examples are appropriate for this unit:  evaluation of text produced by the candidate  demonstration of keyboarding skills to produce a text within a designated timeframe  oral or written questions to assess knowledge of keyboard functions  review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.

Hospitality Curriculum Framework

November 2002

BSBCMN108A

Develop keyboard skills

111

Linkages with Other Units
There is a link between this unit and the following unit, and combined training and assessment may be appropriate:  BSBCMN213A Produce simple word processed documents  BSBCMN214A Create and use simple spreadsheets

Hospitality Curriculum Framework

November 2002

BSBCMN108A

Develop keyboard skills

112

Element
Use safe work practices 1.1

Performance Criteria
Adjust workspace, furniture and equipment to suit the ergonomic requirements of the user.

Range Statement
This unit applies to all tourism and hospitality sectors. The following explanations identify how this unit may be applied in different workplaces, tourism sectors and circumstances Ergonomic requirements may include:  workstation height and layout  chair height, seat and back adjustment  footrest  screen position  keyboard and mouse position  document holder  posture  avoiding radiation from computer screens  lighting  noise minimisation.

HSC Requirements and Advice
Learning experiences for the HSC must address: An understanding of OHS guidelines relating to screenbased equipment and ergonomic workstations Ergonomic requirements including:  workstation height and layout  chair height, seat and back adjustment  footrest  screen position  keyboard and mouse position  document holder  posture  avoiding radiation from computer screens  lighting  noise minimisation Learning experiences for the HSC must address: The importance of rest and exercise when using equipment Different types of injuries:  eyestrain  OOS (Occupational Overuse Syndrome)  muscle strain Preventing injuries through:  exercise  physical environment Learning experiences for the HSC must address: Keyboard skills relating to:  alpha or numeric keyboard functions·  word processing Learning experiences for the HSC must address: An understanding of the process of touch-typing including correct finger positioning and appropriate technique.

1.2

Ensure that work organisation meets organisational and Occupational Health and Safety requirements for computer operation.

Legislation, codes and national standards relevant to the workplace may include:  award and enterprise agreements  national, State/Territory legislative requirements especially in regard to OH&S  industry codes of practice. Work organisation may include:  mix of repetitive and other activities  rest periods  exercise breaks  VDU eye testing.

Identify and develop keyboard skills

1.3

Identify and apply keyboard functions.

Keyboard skills may relate to:  alpha or numeric keyboard functions  word processing, spreadsheets or data entry legal and organisation policy/guidelines and requirements.

1.4

Apply touch typing technique to complete a task.

Hospitality Curriculum Framework

November 2002

BSBCMN108A

Develop keyboard skills

113

Element
1.5

Performance Criteria
Develop speed and accuracy in accordance with workplace requirements for level of responsibility.

Range Statement
Expectations of speed and accuracy must be:  consistent with degree of experience  relevant to the level of responsibility.

HSC Requirements and Advice

Check accuracy

1.6

Proof read the document carefully to identify errors.

Expectations of speed and accuracy must be:  consistent with degree of experience  relevant to the level of responsibility.

Learning experiences for the HSC must address: Proofreading skills (symbols as per Australian Government Style Manual for Authors, Editors and Printers) Using spelling and grammar tools

1.7

Amend the document, correct errors and complete final check.

Key Competencies in this Unit
Key Competencies are an integral part of all workplace competencies. The table below describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment. Level 1 = Perform Level 2 = Administer and Manage Level 3 = Design and Evaluate Key Competencies Collecting, Organising and Analysing Information Communicating Ideas and Information Planning and Organising Activities Working with Others and in Teams Using Mathematical Ideas and Techniques Solving Problems Using Technology Level 1 1 1 1 1 1 1 Examples Reviewing workplace safety issues against requirements Reading and following instruction manuals Organising computer access Clarifying requirements for particular tasks Calculating timing to complete keyboarding tasks Dealing with a situation where the printer is not responding Using software features to complete tasks

Hospitality Curriculum Framework

November 2002

BSBCMN108A

Develop keyboard skills

114


								
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