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									Client Web Link

Contact Information
New Client? Having Problems? Lost Passwords? If you are a new client interested in getting a login and password to access your accounts online or you already have your login and password and are having problems please contact: Brian Stenzel Webmaster / System Administrator / Information Technology P: 608-274-7764 ext 234 F: 608-274-7786 E: bstenzel@hestark.com

Account or Collection Questions If you have questions about your account(s) or the collection process in general please contact: Pauline Kussart President / Owner P: 608-274-7764 ext 222 F: 608-274-7786 E: pkussart@hestark.com Eric Summers Director of Business Development and Risk Management P: 608-274-7764 ext 238 F: 608-274-7786 E: esummers@hestark.com

H.E. Stark Agency, Inc. Contact Information Physical Address 6425 Odana Road Madison, WI 53719 Mailing Address PO Box 45710 Madison, WI 53744-5710 Phone Numbers Local: Toll Free: Fax: Office Hours Monday - Thursday: Friday:

608-274-7764 877-274-7764 608-274-7786 8:00AM to 8:00PM CST 8:00AM to 5:30PM CST

Thank You! We appreciate your business.

Client Web Link Helpful Tips and Contact Information H.E. STARK AGENCY, INC.

Last Updated: 10.05.2006 BS

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Client Web Link

Helpful Tips & Suggestions
Passwords The login and password are not case sensitive. If you have forgotten your login or password please contact us.

JavaScript JavaScript is used for many features on our Client Web Link. If JavaScript is disabled, you may need to enable it. Enable With Internet Explorer 1. Select Tools from the menu 2. Click on the Security Tab 3. Click on Custom Level 4. Scroll down until you see the section label Scripting 5. Under Active Scripting, selected Enable and click Ok Enable With Netscape 1. Select Edit from the menu 2. Choose Preferences 3. Choose Advanced 4. Choose Scripts & Plugins 5. Select the Enable JavaScript checkbox and click Ok

Browser Cipher Strength Ensure that you are using a browser capable of 128-Bit cipher strength. Most modern browsers use 128-bit encryption which would include but are not limited to: Explorer 5.x and later Netscape 7.x and later Firefox 1.x and later Cipher strength can be normally found by navigating to the browsers help menu then the about menu option.

Pop-Up Windows **The most common reason for not being able to login to our Client Web Link is pop-up blockers** The Client Web Link utilizes pop-up windows. If you have any pop-up blocking software installed you may need to disable it or add home.hestark.com to their allowable pop-up list to gain access. See the next pages for more information.

Client Web Link Helpful Tips and Contact Information H.E. STARK AGENCY, INC.

Last Updated: 10.05.2006 BS

D:\Client Web Link\HelpfulTips.pdf

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Client Web Link Disabling or Bypassing Pop-Up Blocking Software
Microsoft IE (Windows XP SP2) Windows XP Service Pack 2 installs an integrated pop-up blocker into Internet Explorer. The pop-up blocker is enabled by default.

1. Launch an Internet Explorer browser window. Go to the "Tools" toolbar menu, point to "Pop-up Blocker," and then click "Pop-up Blocker Settings." In the new window that opens up, type "home.hestark.com" in the field for "Address of Web site to allow." Then, click on the "Add" button, so that the Client Web Link URL appears in the list of "Allowed sites." Click on the "Close" button to exit the window. 2. To disable Pop-Up Blocker completely, go to the "Tools" toolbar menu and select "Internet Options..." In the new window that opens up, click on the "Privacy" tab. Next, locate the "Pop-up Blocker" section at the bottom of this window and then un-check the box next to "Block pop-ups." Click on the "Apply" button, and then on the "OK" button to exit the window. Google.com Toolbar If the Google Toolbar is blocking the Client Web Link, there are three ways to disable it:

1. To let a popup through on a one-time basis, press and hold the "Ctrl-" (or double-click on a thumbnail.

) key as you click on a link or

2. The Google popup blocker can also remember certain sites (like Client Web Link) and allow them to launch popup windows. This will allow you to have popup blocker enabled for all other web sites that are not listed as exceptions. To add Client Web Link to your list of permitted sites, point your web browser to the Client Web Link page (https://home.hestark.com). Once you are on this page, click on the popup blocker button in the Google Toolbar. When you do so, the popup blocker button will change to notify you that popups are now allowed from the site that you are currently viewing. 3. To completely disable the popup blocker, click the "Options" button in the Google Toolbar and un-check the checkbox next to "Popup Blocker" in the "Navigation" section. If you do not see an "Options" button on the Google Toolbar, click on the Google logo button and select "Options..." from the resulting drop-down menu.

Client Web Link Helpful Tips and Contact Information H.E. STARK AGENCY, INC.

Last Updated: 10.05.2006 BS

D:\Client Web Link\HelpfulTips.pdf

Page 3

Yahoo! Toolbar If the Yahoo! Toolbar is blocking the Client Web Link, there are three ways to disable it:

1. Press and hold the "Ctrl" (or ) key while clicking a link to override Pop-Up Blocker and allow any popup windows resulting from the click. 2. Turn off Pop-Up Blocker by clicking on the Pop-Up Blocker menu and un-checking the "Enable Pop-Up Blocker" option. 3. Add the source of the popup window to your "Allowed List" by clicking the Pop-Up Blocker menu and selecting "Always Allow Pop-Ups From...". Then select "Client Web Link" from the "Sources of Recently Blocked Pop-Ups" list and click "Allow." AOL Toolbar

Click “Settings” on the AOL toolbar. Click “Pop-Ups” in the “Essentials” tab. In the “Web Pop-Ups” tab of the “Pop-Up Control Settings” window, select “Allow Web pop-ups from these sites from the available options. Enter home.hestark.com and click “Add”. Click “Save”.

Client Web Link Helpful Tips and Contact Information H.E. STARK AGENCY, INC.

Last Updated: 10.05.2006 BS

D:\Client Web Link\HelpfulTips.pdf

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