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					                          INSTITUTE OF DIRECTORS




                 IoD survey results - airport security measures
                                    July 2007


A small-scale e-mail survey of IoD members’ views on airport security measures was
conducted in July, sent to members of the Policy Panel - those members expressing
an interest in participating in debates on public policy issues. The survey was carried
out in the immediate aftermath of the two failed car bomb attempts in central London
and at Glasgow Airport.

The responses to each question are summarised at the end of this note. Please bear
in mind that the survey results may be statistically unreliable for two reasons – (1) the
relatively small sample size of 225 responses, and (2) the self-selecting nature of the
respondents, which may bias the results towards those with strong views on the
subject (either way).


Key points

This is a measured set of responses, reflecting the widely perceived need for
effective airport security coupled with frustration at poor implementation. Responding
members are on the whole tolerant of the need for tight security at UK airports, and
demonstrate their goodwill in being prepared to put up with the resulting
inconvenience and the wasted time, despite the damage to their business.

However they expect security procedures to be applied efficiently and consistently.
Many members expressed their extreme dissatisfaction with the wide variation in
practical implementation of the rules – between airports, between different parts of
the same airport, or between the same parts of the same airport at different times of
day.

They are also highly critical of excessive bureaucracy, the ineffectual nature of some
of the restrictions, the lack of resources for efficient implementation of the
regulations, and the delays caused by lack of preparation of other (less frequent)
travellers.

Nearly half of all respondents indicated that tougher security restrictions have had a
negative impact on their businesses although in most cases it was described as
“small”.


Comment

Commenting on the results, Peter Patterson, Head of Transport and Energy Policy,
said:

“Business leaders appreciate the importance of effective security at UK airports, and
these responses demonstrate their readiness to put up with the resulting
inconvenience. However they are clearly frustrated that security regulations are not

                                                                                         1
                             THE BUSINESS LEADERS
                  Institute of Directors, 116 Pall Mall, London SW1Y 5ED
             Tel: 020 7839 1233 Fax: 020 7930 1949 Website: www.iod.com
                           INSTITUTE OF DIRECTORS

applied consistently, and that tighter rules have not been accompanied by the extra
resources commensurate with their efficient implementation. Business travel is the
lifeblood of a successful economy, and if security arrangements do not allow the
smooth running of a key element of our economic infrastructure, this will inevitably be
to the long term detriment of the British economy.”


Detailed survey results

As the respondents to this survey are self-selecting, it is not surprising that they
comprise mainly regular flyers, with only a handful of responses from members who
have not flown at all since the security measures were tightened in August 2006.

There are no significant differences in responses between frequent flyers (those who
have made 10 or more business flight departures from UK airports since August
2006) and others.

More than 40% of respondents felt that the current security restrictions at UK airports
were “about right” in terms of severity (Q3). But nearly half thought security was
“slightly too tight” or “much too tight”, and fewer than 10% thought it too loose.

Nearly half of respondents regarded departure security as the cause of most
inconvenience (Q4), with another third citing cabin baggage restrictions as the main
problem. Less than 10% felt that flight arrival security procedures were the prime
concern.

More than two thirds of responding members viewed security routines at UK airports
as stricter than at other European airports (Q5), compared with only 4% who thought
they were less strict.

More than 20% of respondents said that they had reduced the number of business
trips by air as a result of the tougher security restrictions (Q6), with a third of these
having cut them by 50% or more.

A quarter of respondents said that they had switched to alternative modes of
transport for some business trips, predominantly to rail services, including Eurostar.
More than a fifth claimed that they have made no appreciable changes to their
pattern of business travel, other than to allow more time for the journey through the
airport and in some cases to alter the amount of baggage carried – often at the price
of some inconvenience. A few respondents reported that they now did more video-
conferencing instead of travel by air, while some try to avoid overnight stays.

Nearly half of all replies indicated that tougher security restrictions have had a
negative impact on members’ businesses (Q7), although in three quarters of these
cases it was described as “small”.

The main impact has been to lower staff productivity as a result of the extra time
spent at airports (Q8), cited by around a half of all responding members. Several
mentioned the loss (or potential loss) of business resulting from their reduced travel.
A few members have gained from the restrictions, including those with security and
video-conferencing interests.



                                                                                            2
                              THE BUSINESS LEADERS
                   Institute of Directors, 116 Pall Mall, London SW1Y 5ED
              Tel: 020 7839 1233 Fax: 020 7930 1949 Website: www.iod.com
                           INSTITUTE OF DIRECTORS

An indication of the strength of feeling of members about airport delays can be
gauged by the enormous volume of responses to the final question, a free-format
request for any further comments on airport security matters. This form of question
typically attracts a low response rate, but on this occasion 64% of respondents have
included a comment (144 out of 225 respondents).

Many of these comments show members’ dissatisfaction with the wide variation in
practical implementation of the rules. This is not just because restrictions are tighter
at UK airports then elsewhere in Europe, but also because they vary considerably
between airports, and even within a single airport. More than one member reports
the experience of parallel security queues adopting different search procedures at
the same time!

To be effective, security measures should be relevant. They should also be kept to
the minimum necessary to allow a key part of the UK’s economic infrastructure to
operate without frustrating the very purpose for which it exists. Many respondents
remark on the lack of logic behind the restrictions on cabin baggage, for instance the
limit to a single bag, and the ban on liquid containers above a certain size. To many
intelligent travellers, these appear to be arbitrary limits, imposed for presentational
purposes rather than with any substantive security justification.

Members also demonstrate their frustration with the inefficiency with which many of
the security measures are implemented. They complain about excessive
bureaucracy and the lack of resources for efficient implementation of the regulations.


20 July 2007




                                                                                           3
                              THE BUSINESS LEADERS
                    Institute of Directors, 116 Pall Mall, London SW1Y 5ED
               Tel: 020 7839 1233 Fax: 020 7930 1949 Website: www.iod.com
                            INSTITUTE OF DIRECTORS

Airport security measures - survey results - % of respondents

Survey carried out:     4 July 2007 – 16 July 2007
Total responses:        225

Figures in parentheses show results for frequent fliers (10 departure flights or more
since August 2006) from UK airports.

1. How many times have you flown by commercial airline from any UK airport for
business purposes since August 2006 (when tougher security arrangements were put
in place)?

   •   None                                             2
   •   Once or twice                                    13
   •   3-5 times                                        30
   •   6-10 times                                       19
   •   More than 10 times                               36


2. How many times have you flown by commercial airline from London Heathrow
airport for business purposes since August 2006 (when tougher security arrangements
were put in place)?

   •   None                                             26
   •   Once or twice                                    25
   •   3-5 times                                        23
   •   6-10 times                                       12
   •   More than 10 times                               14


3. What is your view of the severity of the current security restrictions at UK airports?

   •   Much too tight                                   18    (22)
   •   Slightly too tight                               31    (36)
   •   About right                                      42    (38)
   •   Slightly too loose                               5     (3)
   •   Much too loose                                   3     (1)
   •   Don’t know                                       1     (0)


4. Which aspect of airport security causes you most disruption and inconvenience?

   •   Flight departure security routines               47    (50)
   •   Flight arrival security and immigration checks   9     (10)
   •   Cabin baggage restrictions                       33    (29)
   •   Other (please specify)                           11    (11)




                                                                                            4
                              THE BUSINESS LEADERS
                  Institute of Directors, 116 Pall Mall, London SW1Y 5ED
             Tel: 020 7839 1233 Fax: 020 7930 1949 Website: www.iod.com
                          INSTITUTE OF DIRECTORS

5. Compared with other airports in Europe, how do you rate the airport security
restrictions and routines at UK airports?

   •   Stricter                                        69      (72)
   •   About the same                                  24      (26)
   •   Less strict                                     4       (1)
   •   Don’t know                                      3       (1)


6. How have the current security arrangements altered your pattern of travel for
business purposes compared with the security regime in place before August 2006?
(Please tick all that apply.)

   •   Made fewer trips – and if so, by approximately what proportion?   22   (18)
   •   Used alternative modes of transport – and of so, which modes?     25   (23)
   •   Travelled to alternative destinations                             4    (5)
   •   Used a different UK airport                                       17   (19)
   •   Used a continental European airport instead of a UK airport       4    (8)
   •   Other (please specify)                                            28   (27)


7. What effect have the tougher security arrangements since August 2006 had on your
business?

   •   Severe negative impact                          1       (2)
   •   Moderate negative effect                        10      (15)
   •   Small negative effect                           36      (41)
   •   No effect                                       47      (36)
   •   Small positive effect                           3       (2)
   •   Moderate positive effect                        1       (0)
   •   Don’t know                                      2       (4)


8. How have the tougher security arrangements (effective from 6 November 2006)
affected your business? (Please tick all that apply.)

   •   Lost sales/business                                               7    (8)
   •   Higher input costs                                                12   (10)
   •   Lower staff productivity                                          34   (43)
   •   Loss of critical business knowledge/ fewer networking opp’ties    12   (16)
   •   Other (please specify)                                            35   (24)




July 2007




                                                                                     5
                             THE BUSINESS LEADERS
                  Institute of Directors, 116 Pall Mall, London SW1Y 5ED
             Tel: 020 7839 1233 Fax: 020 7930 1949 Website: www.iod.com

				
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