Should Technology Integrators Embrace Twitter and Facebook Support? (Slides)

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Should Technology Integrators Embrace Twitter and Facebook Support? (Slides) Powered By Docstoc

 Should Technology
Integrators Embrace
     Twitter and
 Facebook Support?
  Courtesy of the
  Small Business Computer Consulting Blog
Sponsored by

 Is this
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 Especially with
 the Public Nature
 of Twitter and
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 Really the Right
 Approach for All,
 or at Least Most,
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      Social Media
     as Part of the
    Multi-Channel Mix
Sponsored by,
 Believes Strongly
 that Integrators,
 Like Most
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 Must Embrace
 Twitter and
 Facebook Support
 as One of its
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 “Ignoring Customer
 Complaints on Social
 Media? You’re in
 Good Company
 and in Trouble”
Sponsored by

 The Question was
 Asked by an
 IT Manager at a
 Major Saudi
 Arabian University
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      Balancing the
       Popularity of
      Facebook and
       Twitter with
     Help Desk Needs
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 In a Nutshell,
 Shahid Warsi
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 1. If it’s a Good
 Idea to Offer
 IT Support Over
 Facebook and
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 as Part of a
 Help Desk
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 2. If the Response
 Should Go Back
 Out Over the
 Same Originating
 Social Media
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 There’s No
 Denying that for a
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 College Students,
 Faculty, and Staff,
 Social Media is
 Incredibly Popular
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 Looking at
 Students, Faculty,
 and Staff as
 Internal Customers
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  and Prospective
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  Because Neither
  Twitter nor
  Mandate Private,
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  And Most People
  Tend to Use these
  Social Media Tools
  very Publicly,
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  More Traditional
  Help Desk SaaS
  Offerings May Be
  a Better Fit
Sponsored by

  to Assure
Sponsored by

  Most Popular
  SaaS-based Help
  Desk Systems,
  and Zendesk,
Sponsored by

  Make it Very Easy
  to Convert Social
  Requests into
  Support Tickets
Sponsored by

  If Your
  IT Department’s
  Help Desk
Sponsored by

  Has its Own
  Twitter Profile and
  Facebook Page
  for Students,
Sponsored by

  You can Use
  These Channels
  to Distribute Tips
  and Breaking
Sponsored by

  and Just as
  Make it Crystal
  Clear Above
  the Fold
Sponsored by

  How to Properly
  Log IT Support
  Help Desk
Sponsored by

  How Does Your
  Company Deal
  with Help Desk
Sponsored by

  that Originate
  on Twitter and
Sponsored by

  Please Share Your
  Tips and Hints
  in the Comments
  Area Below
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Description: SUMMARY SLIDES: Should technology Integrators let clients submit support requests via Twitter and Facebook? Read this post for pros, cons, and practical suggestions. Copyright (C) SP Home Run Inc. SP Home Run is a registered trademark of SP Home Run Inc. All worldwide rights reserved.
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