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Global Teleconferencing Service - AT_T

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									Contract # GS00T01AHD0002
Proposal to Add Federal Telecommunications Service – Long Distance (FTS-LD)



 Global
 Teleconferencing
 Service
13.1 Service Description
AT&T's Global Teleconferencing Service offers agencies local dial-in access
numbers in ||||| countries worldwide each with the ability to link together into the
same reserved conference call.                   AT&T's Global service eliminates the need for
dialing an international long distance number to reach a teleconference bridge.
Conference bridges are available in three regions: Europe, the Middle East and
Africa (EMEA); Asia Pacific; and the Americas.

Globally synchronous customer support is available ||||| ||||||||||| ||| ||||||||| ||| ||||||||| ||| |||||||||||
through the Global TeleConference operation centers. Each center provides a point
of accountability for all conferencing requirements. And, each center accesses the
very same database and reservation system. To the world traveler, this means that no
matter where you are a care center is available to book a call, update your profile,
help with technical support, or simply provide assistance on a call.


13.1.1 Conference Call Types
Dial-Out, operator dialed

The TeleConference Specialist dials out to the Host and Participants ||| || ||||| ||||||||||||||||
before call start time to bring them into the conference call. The Host pays all
charges related to the conference call: bridge, transportation from the bridge, and
setup fees.




   Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal.
                                                                                                                  I-13-1
Contract # GS00T01AHD0002
Proposal to Add Federal Telecommunications Service – Long Distance (FTS-LD)

Automated Dial-In

These basic “meet me” conference calls begin without involving a specialist.
Participants connect to the conference automatically after successfully entering the
Participant Access Code and can begin speaking even before the Host dials-in. Toll
Free and Caller Paid Access Types are available.

Operator Assisted

A TeleConference Specialist greets each participant.                              The specialist can solicit
information and announce participants' arrivals as they join the conference. If a
security screening is required, the specialist can ask for a predetermined password or
pass code. Toll Free and Caller Paid Access Types are available. Note: Operator
Assisted call types can mix Dial-In and Dial-out Access Types. Automated and
Operator Assisted Call Types cannot be mixed.

Reservationless Service

The reservationless account owner (Host) is given a permanent list of in-country dial
in numbers from every country within the region of his/her choice as well as a
permanent Host and Participant access code. From that point forward, the host may
launch a conference call allowing all participants within a region to dial an in-country
number at a moment’s notice.                         AT&T also has available “inter-regional”
reservationless numbers which allow the host the option of giving participants from
the US an in-country number to join a European or Asia/Pacific based reservationless
call, OR a participant from the UK an in-country number to join an Asia/Pacific
based reservationless call.




  Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal.
                                                                                                                 I-13-2
Contract # GS00T01AHD0002
Proposal to Add Federal Telecommunications Service – Long Distance (FTS-LD)

13.1.2 Call Access Types
Toll Free: Callers access the conference call without incurring long distance charges.
The Host pays all charges related to the conference call, bridge, and transport to the
bridge for all participants. This call type is truly toll free to the participant.

Caller Paid: A dial in number is provided which requires each Participant to pay
transport rates associated with the call to the bridge. The Host pays bridge charges
related to the conference call.


13.1.3 Features
Agencies utilizing AT&T Global Teleconferencing Service have access to the
following features:

13.1.3.1 Bridge Linking
Bridge Linking enables conferees in different regions to participate in an audio
conference without incurring high international transport charges. For example, for
most other conferencing services, if the conference bridge was located in the UK,
callers from all countries would place a toll call to the UK access number and would
incur the international transport charges for the duration of the call. With Bridge
Linking, each caller would pay to access their local bridge, or dial a toll free number
to be linked to the conference. A Bridge Link charge applies to each leg of the call
that is linked in this way. Bridge Linking is available only on Reserved calls.

13.1.3.2 Language Interpretation
AT&T Global Teleconferencing Service offers on-line language interpretation and
offline translation provided by LLE-Link to facilitate communication between callers.
There is an additional charge for this feature.




   Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal.
                                                                                                                  I-13-3
Contract # GS00T01AHD0002
Proposal to Add Federal Telecommunications Service – Long Distance (FTS-LD)

13.1.3.3 Other Features
The following additional features, described in Section 9.1.5, are available for Global
Teleconferencing Service:

Feature                                                           ADI                OADI

Listen Only/Broadcast Mode                                        X                  X

Conference Lock                                                   X                  X

Conference Monitoring                                             X                  X

Entry/Exit Tones                                                  X                  X

Music on Hold                                                                        X

Participant List Report                                                              X

Participant Screening                                                                X

Password Screening                                                                   X

Roll Call                                                         X                  X

Recording – Audiocassette or Digitized
Replay                                                                               X

Transcription                                                                        X

Q&A (Executive only)                                                                 X

Voting and Polling (Executive only)                                                  X




  Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal.
                                                                                                                 I-13-4
 Contract # GS00T01AHD0002
 Proposal to Add Federal Telecommunications Service – Long Distance (FTS-LD)

 ADI – Automated Dial In

 OADI – Operator Assisted Dial-In


 13.2 Availability
 Table 13.2-1 shows availability of AT&T Global Teleconferencing Service by call
 type.

      Table 13.2-1: AT&T Global Teleconferencing Service Availability
                                                              Reserved                       Reservationless
Europe/Middle East/Africa                              Toll Free Caller Paid               Toll Free Caller Paid
Austria                                                    x           x                       x          x
Belgium                                                    x           x                       x          x
Czech Republic                                             X                                   X
Denmark                                                    x           x                       x          x
Finland                                                    x           x                       x          x
France                                                     x           x                       x          x
Germany                                                    x           x                       x          x
Greece                                                     x                                   x
Hungary                                                    x                                   x
Ireland                                                    x           x                       x          x
Israel                                                     x                                   x
Italy                                                      x           x                       x          x
Luxembourg                                                 x           x                       x          x
Netherlands                                                x           x                       x          x
Norway                                                     x           x                       x          x
Poland                                                     x                                   x
Portugal                                                   x           x                       x          x
Russia                                                     x                                   x
South Africa                                               x                                   x
Spain                                                      x           x                       x          x
Sweden                                                     x           x                       x          x
Switzerland                                                x           x                       x          x
UK                                                         x           x                       x          x
US number joining a European
                                                                                                 x                x
Reservationless Call
Americas
Argentina                                                   x                                    x
Bermuda                                                     x                                    x
Brazil                                                      x                                    x
Canada (note, current access is through                     x                                    x




    Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal.
                                                                                                                   I-13-5
 Contract # GS00T01AHD0002
 Proposal to Add Federal Telecommunications Service – Long Distance (FTS-LD)

US numbers)
Cayman Islands                                              x                                    x
Chile                                                       x                                    x
Colombia                                                    x                                    x
Mexico                                                      x                                    x
Peru                                                        x                                    x
Venezuela                                                   x                                    x
United States                                               x                 x                  x                x
Asia/Pacific
Australia                                                   x                 x                  x                X
China-Mainland                                              x                                    x
Hong Kong                                                                     x                  x                X
India                                                       x                                    x
Indonesia                                                   x                                    x
Japan                                                       x                 X                  x
Malaysia                                                    x                                    x
New Zealand                                                 x                 X                  x
Philippines                                                 x
Singapore                                                   x                 X                  x                x
South Korea                                                 x                                    x
Taiwan                                                      x                                    x
Thailand                                                    x                                    x
UK number joining an Asia/Pacific
                                                                                                 x
Reservationless Call
US number joining an Asia/Pacific
                                                                                                 x
Reservationless Call




    Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal.
                                                                                                                   I-13-6

								
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