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									   TRAVEL DAILY ASIA                    TRAVEL DAILY INDIA                      TRAVEL DAILY UK                                           TRAVEL DAILY ME


                                                                                                                         Thursday 4th March 2013                             P1




                     ON THE DECK                                  ACE UPDATE                                                    ROYAL CROWN
                     Pam Conover and                              Andy Harmer explains                                          Cruise News takes a
                     Andrew Magowan                               how to reap the rewards                                       trip from Antwerp to
                     SeaDream Yacht                               from improving your                                           Amsterdam onboard the
                     Club                                         knowledge                                                     eWaterways ship
                       READ MORE                                    READ MORE                                                        READ MORE




                                                Carnival answers US
                                                government critics
               IN PARTNERSHIP WITH




                                                                                                      two ship allisions that caused no injury; a
                                                World’s biggest cruise line                           crew member being airlifted to hospital
                                                replies to senator’s stinging                         after an appendicitis; and a passenger
                                                remarks                                               jumping overboard.
                                                                                                         Hunn was quoted by Seatrade as saying:

                                                C    arnival Corporation has replied to
                                                     damning statement made by its critics
                                                within the US Senate that have referred
                                                                                                      “Carnival takes all of these occurrences
                                                                                                      very seriously and our commitment to
                                                                                                      safety is reflected in the significant reviews,
         #
             boutique interiors
                                                to the cruise line as “bloodsucking o the             corrective measures, redundancies and
                                                American people” according to reports.                investments undertaken by Carnival.”
         nest cuisine                              The words, which were said on US TV,                  The senator also queried whether
                                                on NBC’s ‘Rock Center’, came from Senator             Carnival would be reimbursing the Navy
                                                Jay Rockefeller, a renowned opponent of               and USCG for the incidents where it was
       beer and soft drinks*                    the cruise industry who also questioned               needed to aid the Splendour and Triumph –
                                                whether recent Carnival technical issues              the combined cost of which was over US$4
                                                were linked and demanded an explanation               million.
       and tours                                for taxpayer costs over the use of the US                Carnival responded by saying that the
                                                Coast Guard (USCG) in a letter addressed              company honoured maritime traditions of
                                                directly to Micky Arison, Carnival CEO and            assisting those in trouble while at sea, a
       Departure Service*                       chairman.                                             “universal obligation” which it undertook
                                                   Seatrade Insider reported that Carnival            at its own cost. The line cited 11 incidents in
                                                – through Arison and its senior vice                  the last 12 months where the cruise industry
                                                president of corporate maritime policy Capt.          had given assistance within the Florida and
      For more information                      James Hunn – responded to Rockefeller’s               Caribbean areas either at the request of the
  call FREE on 0800 988 5867                    questions, which included a list of 90                USCG or on its own initiative.
                                                incidents that were filed with the USCG over              The line also answered questions over its
 or visit www.titanagents.co.uk
                                                a five-year period.                                    tax commitments, arguing that the cruise
                                                   Hunn looked at each of the 90 incidents            industry has an economic impact of over
               *Conditions apply                and confirmed that only seven had required             US$40 billion, generating 350,000 jobs in
                                                intervention from the Coast Guard, which              the US alone in 2011. This, Hunn said, paid
                                                included the fires onboard the Splendour               for the federal services that the industry
                                                and Triumph; the Costa Concordia disaster;            used and Rockefeller had said, didn’t pay for.




                                                                                            Editor: Sam Ballard                                Managing Director: Gary Marshall
follow us on                                                                                Advertising Manager: Anwar Sohawon                      Editor-in-Chief: Mark Elliott

Advertise with Cruise News today! Email us at advertising@traveldaily.co.uk                 First Floor, 30 St John's Lane, London, EC1M 4NB              Tel: +44 (0) 207 253 0888
  TRAVEL DAILY ASIA                       TRAVEL DAILY INDIA                      TRAVEL DAILY UK                                         TRAVEL DAILY ME

                                                                                                                          Thursday 4th March 2013                            P2




                                                                       For the Winter Season 13/14, discover the ancient mysteries of
                                                                       Asia aboard Compagnie du Ponant’s latest 5-star yacht LE SOLÉAL




Princess Cruises floats                                                                                        ACE NEWS
                                                                                                              with Andy Harmer, Ace Director
Regal Princess                                                                                              Increase you
                                                                                                           knowledge and
Firm’s 2014 vessel touches water with godmother doing the                                                 reap the rewards
honours




                                                                                                           T   he most recent stats for cruising
                                                                                                               by UK guests that were produced
                                                                                                           some time ago demonstrated the way
                                                                                                           in which the popularity of specific
                                                                                                           cruise destinations can vary year-on-
                                                                                                           year.

                                                                                                              For example 2012 saw a dramatic
                                                                                                           increase in the number of people
                                                                                                           travelling to Northern Europe, an
                                                                                                           area that includes amongst others

P     rincess Cruises has successfully floated       Alan Buckelew, the line’s president                    the Norwegian Fjords and Baltic Sea.
      out the second of its next generation      and CEO said: “To mark this important                     Indeed such was the popularity of the
of vessels, the Regal Princess, which is         milestone we selected a woman who lives                   region that more people sailed the
currently slated for a 2014 launch.              and breathes the cruise industry. Carolyn                 Norwegian Fjords in 2012 than cruised
   The vessel, took to the water for the         has been the editor-in-chief for Cruise Critic            the Caribbean.
first time, after reaching a construction         for 10 years and not only is she a champion
milestone at the Fincantieri shipyard in         of cruising, she’s helped to build an avid                   These changes in our preferred
Italy. The moment was commemorated               community of cruisers. Her passion for                    cruise destinations should tell us that
during a special ceremony where the ship’s       cruising made her the perfect choice to                   to truly be called cruise experts we
godmother, Cruise Critic editor-in-chief,        serve as madrina for our new Regal Princess.              really need to know and understand
Carolyn Spencer Brown cut the cord to               The vessel will now be moved to the next               the destination experiences available
begin the float out.                              stage of its construction where work will                 worldwide.
   The cruise line recently confirmed that it     commence on fitting its interior. The ship’s
was increasing its UK sales team, which was      3,600 passenger sister, Royal Princess, is                   It is why we have just launched
to be headed by Alex White.                      due to be launched in June.                               two new destination courses on the
                                                                                                           Far East and South America, and
                                                                                                           why cruise destinations will play such

Holland America                                  March 2014.
                                                     The announcement comes shortly after
                                                                                                           a major role at the Selling Cruise
                                                                                                           Conference in May. This knowledge
increases Australia                              Holland America confirmed it was increasing                is vitally important as we respond to

presence                                         its Asian presence with the Volendam and
                                                 Rotterdam both spending part of the winter
                                                                                                           the ever-shifting trends in consumer
                                                                                                           demand.
                                                 there.

C     arnival subsidiary Holland America
      Line has announced that it is to return
to Australia in 2013-14 with both the ms
                                                     “Over the past few years the popularity
                                                 of the Australia, New Zealand and South
                                                 Pacific region has grown tremendously
Oosterdam and Volendam.                          because of its beauty and diversity,” said
   The ships’ tours will include itineraries     Richard Meadows, executive vice president,
taking in the Great Barrier Reef and             marketing, sales and guest programmes                   The line will also be o ering a 34-day
other natural highlights as both vessels         for Holland America Line. “Our array of              circumnavigation of Australia that will leave
circumnavigate the continent.                    itineraries includes popular ports, stunning         Sydney on 20 October 2013 and make
   Cruises will range from 10- to 14-day         island visits, extended stays, overnight calls       20 ports of call. The journey will be taken
sailings including Sydney roundtrips and         and enticing pre- and post-cruise options            counterclockwise and includes calls at
Auckland to and from Sydney voyages.             to make the trip in this spectacular region a        Brisbane, Cairns, Darwin, Perth, Adelaide,
Departures will run from October 2013 to         memorable experience.”                               Melbourne and the Great Barrier Reef.



Hurtigruten
reveals bestseller
N     orwegian operator Hurtigruten has
      revealed that its best selling excursion
of 2012 was its voyage to the North Cape,
a trip described as a visit to ‘the end of the
world’.
    Overall the line took 54,000 passengers
to the Norwegian attraction last year, which
is famous for its rock formations that act as
a viewing platform for the famous midnight
sun.
    The line offered two excursions to the         The North Cape
Cape including the ‘North Cape’, priced at
GBP98 per person and ‘Breakfast at the              The line also confirmed that visits to the           Hurtigruten also recently announced that
North Cape’ which comes in at GBP129             city of Tromsø’s ‘midnight concert in the            it would be launching a land programme,
per person. Both excursions centre on the        Arctic Cathedral’ and ‘A Taste of Vesteralen’        developed with its subsidiary, Spitsbergen
307-metre plateau which rises out of the         were the second and third most popular               Travel.
Arctic Ocean.                                    excursions respectively.




                                                                                            Editor: Sam Ballard                                Managing Director: Gary Marshall
follow us on                                                                                Advertising Manager: Anwar Sohawon                      Editor-in-Chief: Mark Elliott

Advertise with Cruise News today! Email us at advertising@traveldaily.co.uk                 First Floor, 30 St John's Lane, London, EC1M 4NB              Tel: +44 (0) 207 253 0888
  TRAVEL DAILY ASIA                     TRAVEL DAILY INDIA                       TRAVEL DAILY UK                                           TRAVEL DAILY ME

                                                                                                                           Thursday 4th March 2013                            P3




      On The Deck
                                                                                                      turn that market into the second biggest
                                                                                                      demographic of SeaDream passengers. It’s a
                                                                                                      very exciting product. While we sell through
                                                                                                      the trade, we are not looking for a traditional
                                                    Club
      Pam Conover and Andrew Magowan SeaDream Yacht C b                                               cruise guest and that’s the challenge.

                                                                                                      Can you go into more detail about
                                                                                                      your typical passengers?
                                                                                                      Andrew Magowan: We are looking for very
                                                                                                      high-end people in a market which is very
                                                                                                      cluttered. Everyone is talking about luxury
                                                                                                      and price right now and that’s not what
                                                                                                      we’re about. We’re looking for 50 couples
                                                                                                      each week that are looking for something
                                                                                                      different. There isn’t any formality involved;
                                                                                                      it would be as if you were taking a holiday
                                                                                                      on someone’s private yacht. With the UK
                                                                                                      we’ve had a presence but there hasn’t been
                                                                                                      a particular focus and that’s something
                                                                                                      we’re looking to change.

                                                                                                      How would you define yachting in
                                                                                                      comparison to cruising?
                                                                                                      Pam Conover: For one it’s less structured
                                                                                                      and certainly more informal. You can do
                                                                                                      whatever you like and there is definitely a
                                                                                                      far greater focus on the outdoors. While
                                                                                                      dining is a central part of cruising, the same
                                                                                                      is true of yachting however with the latter
                                                                                                      everything happens outdoors on the deck
How many agents do you think could comfortably wax lyrical over                                       space. Whether that’s having a drink, eating
                                                                                                      or just enjoying the weather, everything
the di erences between yachting and cruising? How many would be                                       happens outdoors.
able to correctly profile the ideal passenger seen onboard a mega-
yacht? Probably not many. However the potential is huge, as is the                                    Andrew Magowan: Whereas if you were on
                                                                                                      a traditional luxury cruise there would be
possible income available. One such company, which is actively                                        far more of a structure. You would be told
looking to pursue the UK market, is SeaDream Yacht Club. The firm,                                     where you had to eat and at what time.
which has recently hired a UK managing director in Andy Magowan                                       There would be a dress code and a show at a
                                                                                                      certain time. That has to be in place because
is preparing to launch an assault on the world’s second biggest                                       you’re managing a far greater amount of
cruise market; and that means more opportunities for UK agents.                                       people. With us that’s not the case.
Cruise News met Magowan and the firm’s CEO, Pam Conover to find
                                                                                                      So the size of ship gives you a greater
out more.                                                                                             freedom?
                                                                                                      Pam Conover: It does because it allows us to
Can I get a brief history of the company        It’s a fully inclusive experience that operates       go to the places that other ships can’t. We
and a little about your roles?                  on fully global itineraries.                          also have the flexibility to suddenly stop and
Pam Conover: The company was founded in                                                               lower the watersports platform for instance
2001 by a Norwegian entrepreneur called Atle    Andrew Magowan: It’s born of the cruise               if the weather is pleasant and allow people
Brynestad and I’m the CEO based in Miami.       industry but isn’t a cruise in the sense              to go for a swim. If everyone is having a
We’ve got a sales and marketing team based      that some of our bigger competitors like              good time they can stay longer in a certain
out there and an operations team in Oslo.       Seabourn or Silversea may be. They’re all             area. There is that choice and freedom that
Andy’s sales team is in the UK and we’ve got    great ultra-luxury cruise experiences but we          the captains have. They can even make an
various sales people in Belgium, Germany,       carry a different type of guest; someone who          unanticipated stop somewhere because
Asia and Brazil. The ships are 112-passengers   is effectively not a typical cruiser. It appeals      they can.
each, they’re super luxury mega yachts.         to a slightly younger, affluent, active person
They’re obviously very small but focus on       who is looking for something very different.          Andrew Magowan: While there is a set
delivering a very casual, elegant, high-end     I came into the company six months ago to             itinerary in the brochure, there is a lot of
experience to our guests. We’ve got 95 crew     take stock of the UK, which is effectively the        mileage built into that to allow for those
members on board so virtually one to one.       second biggest market in the world, and to            freedoms.




                                                                                            Editor: Sam Ballard                                Managing Director: Gary Marshall
follow us on                                                                                Advertising Manager: Anwar Sohawon                      Editor-in-Chief: Mark Elliott

Advertise with Cruise News today! Email us at advertising@traveldaily.co.uk                 First Floor, 30 St John's Lane, London, EC1M 4NB              Tel: +44 (0) 207 253 0888
  TRAVEL DAILY ASIA                      TRAVEL DAILY INDIA                     TRAVEL DAILY UK                                         TRAVEL DAILY ME

                                                                                                                        Thursday 4th March 2013                            P4




What’s the profile of your typical               They have 206-guests to 160 crew but they’re       How will you be targeting the UK travel
passenger? Have they cruised before              much more focused on indoors. They have a          trade and making the UK a bigger success
for instance?                                    show lounge and an indoor dining venue but         story going forward?
Pam Conover: Not necessarily. I’ve been          they’re outdoor dining venue cannot seat           Andrew Magowan: We’ve now got two sales
surprised when onboard at how many               everybody. Our watersports platform can            people on the road – one in the north and
passengers haven’t cruised before. Some are      also be put down in 30 minutes so we put it        other in the south – and we have one person
very much against the bigger ships but do        down a lot – because we can.                       who focuses on charters and incentives. We
want a luxury, small ship experience. They’re                                                       need to target the key specialist sellers who
mid-50s, may or may not have cruised             Do you offer shore excursions?                     have a market and an understanding of what
before but certainly want a more casual          Pam Conover: We do in the sense that we            we’re about. It’s also important that we have
relaxed environment.                             have mountain bikes onboard, which again           a relationship with those agents and from
                                                 is because of our more active passengers.          there we will put a plan together to move
Andrew Magowan: We do mostly seven-              The crew or captains will take passengers          forward. We will work with anyone who wants
night voyages and it seems that that             on hiking or biking tours which you wouldn’t       to work with us but it’s about accessing
flexibility allows SeaDream to form part of      pay for. Some, which are arranged by third         agents’ knowledge and experience. That’s
our passengers’ vacation. They may spend         parties, are paid for.                             our route to market. We are also looking
the rest at their friend’s villa for instance.                                                      to increase our private charters so a family
Or, with the demographic being mid 50s it’s      What else isn’t included in the price of the       booking out a ship for a fiftieth birthday
often the case that they’re time poor and        cruise?                                            party for example. Travel agents can’t be
can’t afford to be away from their businesses    Pam Conover: You pay for the spa, casino           afraid to offer that because there are some
for too long.                                    and shop. There are certain, very high-            serious amounts of commission available.
                                                 end drinks which you will pay for but the
You’ve   both  previously    worked    for       quality of the pouring wine, which is free,        Pam Conover: It doesn’t happen everyday
Seabourn, would you place yourself               is very high. If you wanted Johnnie Walker         but it does happen. People often do take
alongside them within the market?                Black Label then that would be included for        50 of their closest friends away to celebrate
Pam Conover: No, I wouldn’t put myself           instance but if you wanted a 50-year old           the big events in their life. And for agents
alongside them because they really are           single malt then you would be expected to          who realise that, there is a serious amount
designed as a mini cruise ship experience.       pay for that.                                      of money to be made.




                                                                                         Editor: Sam Ballard                                Managing Director: Gary Marshall
follow us on                                                                             Advertising Manager: Anwar Sohawon                      Editor-in-Chief: Mark Elliott

Advertise with Cruise News today! Email us at advertising@traveldaily.co.uk              First Floor, 30 St John's Lane, London, EC1M 4NB              Tel: +44 (0) 207 253 0888
  TRAVEL DAILY ASIA                     TRAVEL DAILY INDIA                    TRAVEL DAILY UK                                        TRAVEL DAILY ME

                                                                                                                     Thursday 4th March 2013                             P5




The Royal Crown – Part One




                                                                                                 or even facilities. It unapologetically
    In the first of two articles written onboard                                                  belongs to a time before river vessels
                                                                                                 made a conscientious transition into
  eWaterway’s Royal Crown, Cruise News editor                                                    modernising their cabins into European
 Sam Ballard describes his first impressions of the                                               land-based hotel rooms. However this
                                                                                                 doesn’t mean that the ship in any way
vessel and attempts to profile the ideal passenger.                                               lacks in terms of luxury. The finish is to
                                                                                                 a high standard, with rooms decorated
                                                                                                 tastefully and equipped with flat screen
For anyone operating within the cruise          and intricate product o ering which is           TVs, spacious bathrooms and plenty
industry right now, there is one sector         available throughout the booming sector.         of storage. There is also a small gym
above all others which has grabbed                Boarding the Royal Crown it is clear           onboard, lounge, shop and restaurant as
the (positive) headlines of late. And           to see where the product lies within the         well as Wifi throughout the ship. While
that sector is river cruising. The golden       market. Built in 1996 the vessel uses the        it’s too cold to enjoy the outside space
child of the PSA’s recent annual review,        tag line ‘Old World Luxury on the Rhine          properly, there is a sun deck with potting
the market is moving at a rate of knots.        and Danube’ and that’s pretty much right         green and oversized chess set for when
It is the reason why so many agents             on the money. It isn’t designed to directly      the summer does begin.
are actively trying to renegotiate their        compete with Avalon, AmaWaterways                    If every cruise ship has its perfect
specialist field and similarly why Cruise        or Uniworld in terms of modern design            demographic then this vessel is made for
News has given the sector such extensive
coverage over recent times.
   Last year we took a journey along
Russia’s waterways, attended the ACE
River Expo in Amsterdam and flew to
Cologne to go onboard two Viking
longboats. That’s nine ships we visited
in order to get to grips with the fastest
growing area of the industry. This year,
to carry on that momentum, we released
our 2013 How To Sell River Cruise Guide
and – as testament to our position as
experts within the field – have been
invited by eWaterways to sail from
Antwerp to Amsterdam onboard their
vessel, the Royal Crown. It’s safe to say
that we are firm advocates of the diverse



                                                                                       Editor: Sam Ballard                                Managing Director: Gary Marshall
follow us on                                                                           Advertising Manager: Anwar Sohawon                      Editor-in-Chief: Mark Elliott

Advertise with Cruise News today! Email us at advertising@traveldaily.co.uk            First Floor, 30 St John's Lane, London, EC1M 4NB              Tel: +44 (0) 207 253 0888
  TRAVEL DAILY ASIA                     TRAVEL DAILY INDIA                    TRAVEL DAILY UK                                        TRAVEL DAILY ME

                                                                                                                     Thursday 4th March 2013                            P6




                                                those who are content at appreciating life
                                                at a slower pace – although they would
                                                also be classed as active amongst their
                                                age group. The ship is undoubtedly a
                                                luxury product, however it shouldn’t be
                                                sold to those who are after something
                                                more modern. This isn’t to the detriment
                                                of the Royal Crown but the vessel isn’t for
                                                those who need an experience with all of
                                                the mod cons. It is made for passengers
                                                who want to come and go as they please
                                                and are perfectly content with watching          of the newer vessels that are available on
                                                the Danube for an afternoon from a               the market.
                                                corner of the lounge or who want to                 My first impressions of the Royal Crown
                                                take the complimentary bikes out into            are excellent. As we set sail from Antwerp
                                                the port of call. As a profile think sixty        and head to Amsterdam I am quietly
                                                plus, appreciative of good food (which is        confident that they will be maintained.
                                                really very good) but can do without the         However, there’s only one way to find
                                                sometimes overpowering glitz of some             out…




                                                                                       Editor: Sam Ballard                                Managing Director: Gary Marshall
follow us on                                                                           Advertising Manager: Anwar Sohawon                      Editor-in-Chief: Mark Elliott

Advertise with Cruise News today! Email us at advertising@traveldaily.co.uk            First Floor, 30 St John's Lane, London, EC1M 4NB              Tel: +44 (0) 207 253 0888

								
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