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ASSISTANT MANAGER_ CUSTOMER SERVICES ... - Ageas

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					Ageas Insurance Company (Asia) Limited is one of Hong Kong's largest life insurance companies. We are a
wholly-owned subsidiary of Ageas, an international insurance company with a heritage dating back more than
180 years. Headquartered in Belgium and Netherlands, Ageas is among Europe’s top 20 insurance companies,
with 13,000 employees working throughout Europe and Asia.


Combining global strength and local expertise, Ageas offers the Hong Kong market a diversity of insurance
products and financial planning services to match their needs. We are now looking for high caliber candidates to
join our corporate office


ASSISTANT MANAGER, CUSTOMER SERVICES, CUSTOMER CARE CENTRE

 FUNCTION

 -    Supervise the team to handle walk-in customers and hotline enquiries as well as staff enquiries relating
      to Staff Privilege Program
 -    Responsible for subordinates’ performance and monitor the team’s efficiency and effective to ensure
      providing First class customer services
 -    Handle grievance / compliant / difficult cases escalated from subordinates
 -    Enhance customer service by identifying and recommending areas for improvement
 -    Prepare management reports
 -    Participate in projects


 PROFILE

 -    Degree Holder
 -    At least 7 years’ customer services experience in insurance or financial institution
 -    Good leadership skills
 -    Excellent communication and interpersonal skills
 -    Good customer services skills with positive and co-operative attitude
 -    Good command of English and Chinese
 -    PC literate in WinWord, Excel, PowerPoint, Access and Chinese word processing




Ageas Asia Holdings Limited l Human Resources
    HOW TO APPLY
    Please send your resume to HR by fax to 2836-5365 or by email to aica.hr@ageas.com.hk.


    APPLICATION THROUGH INTERNAL REFFERAL
    If you know of any qualified individuals who are interested in this position, please inform them to send their
    resumes to HR by fax to 2836-5365 or by email to aica.hr@ageas.com.hk.            Referees should state the
    name and department of the referrer on their resume.         Shortlisted candidates will be notified for an
    interview.   For further information, please contact HR Business Partner, Ms Clara Yuen at 2591-8360.




Ageas Asia Holdings Limited l Human Resources

				
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posted:4/11/2013
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