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Assistant Customer Service Manager - The Hip Shing Hong Group

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Assistant Customer Service Manager - The Hip Shing Hong Group Powered By Docstoc
					ASSISTANT CUSTOMER SERVICE MANAGER


Key Responsibilities


•   Monitor and manage daily operation of the customer service team in handling
    customer enquiries and complaints
•   Lead and drive a service team in delivering outstanding customer service whilst
    achieving and getting beyond the service targets
•   Proactively ensure the team culture is service orientated and drive change
    where appropriate through customer feedback
•   Work with management team in planning, implementing and reviewing the
    service procedures and enhancement programs
•   Ensure smooth, accurate and timely workflow within the team
•   Support manager on special programs, including training and development,
    operation review, tenants activities, customer experience alignment, etc.
•   Flexible in handling ad-hoc assignments and other duties assigned by superior


The Person


•   Bachelor degree with minimum of 6-year relevant working experience in
    customer service, with at least 3 years at supervisory level, preferably gained
    from Hospitality, Property Developer or Property Management companies
•   Innovative and takes initiative to drive service improvement and efficiency
•   Mature with strong self-motivation, positive thinking, fast paced and detail
    minded
•   Excellent in communication, presentation, decision-making and negotiating
    skills
•   Proven supervisory experience in delivering high quality customer service
•   Good command of both spoken and written Chinese and English


A competitive remuneration package and career advancement opportunities will be
offered to the right person. Are you interested in working for such dynamic
organization?


Please write to us with available date, present and expected salary to Human
Resources Department, Hip Shing Hong Group, 23 Floor, Hip Shing Hong Centre, 55
Des Voeux Road Central, Hong Kong or via email to cv@hshd.com.hk.


        (Personal data collected will be used for recruitment purposes only)

				
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posted:4/11/2013
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