iBCIS Customer Questionaire updated

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A questionaire template for building a software (web) application.

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Shared by: Hazem Farra
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11/6/2009
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iBCI S Business Solutions Consultin g Design Developme nt Planning Guide Date: 1/20/2008 iBC IS Business Solutions 1: Contact Name: Company Name: Location: 2: Business Describe your organization in one short paragraph Do you have an existing site? If so, what is its web address? Contact Name: We do NOT have a website Phone Number: Address: Fax Number: Email Address: What industry does your business belong to? (Example: Adventure Outfitting / Tourism) We DO have an existing website Website Address: Describe the concept, product, or service this website is intended to provide or promote. Who, besides you, is/will be responsible for guiding this project to launch and completion? (Include names and titles if applicable.) How would you gauge the importance of a website to the development of your business? Vital Damascus, Syria  Tel: (963 11) 373-1927  Cell: (96 Important3 94) 956-1522 Necessary iBC IS Business Solutions 3: Design Are you interested in redesigning an existing website or creating a new website? Interested in designing a new site We DO have an existing website Describe services your site does not provide (but you wish it would). For example, a feedback form, or other website feature. Using adjectives and short phrases, describe the site’s desired look and feel. (“Easy to look at, edgy, classic, up-to-date, crisp, modern, traditional, understated,” etc.) Do you have a particular color scheme or flavor to the site you would like us to use as a reference? What measures will you use to gauge the project’s success? (For example, monitoring weekly or monthly web statistics to detect increased usage, or monitoring user feedback through email to determine satisfaction.) In number of pages, what is the approximate estimated size of your site? (Twelve carefully designed portfolio pages? Thousands of pages delivered by a content management system?) Does your website involve dynamic content? Dynamic content such as database applications, shopping carts, or web based management systems. If so please outline below. Do you have any existing branding such as brochures, logos, or stationary? We do NOT have any existing company c u s , S y r i a branding Damas We DO have logos and stationary developed  Tel: (963 11) 373-1927  Cell: (963 94) 956-1522 iBC IS Business Solutions 4: Competition Do you have a budget in mind for this project? We do NOT have a budget We DO have a budget Website Budget: Do you have a registered domain name? If so please enter the URL (www.yourdomain.com) Please list a few similar websites which you felt were well done. Do you know of any other website which you will be competing with directly? What did you like about these websites? Do you currently have a hosting package? If so, please provide details about who presently hosts your website. Has your site undergone any form of usability testing? If so, please describe the methods and findings To the best of your ability, describe the primary and secondary users of your Website. (For example, on the site of a library website would be the library users and the secondary users could be the librarians.) Primary User Secondary User Please list between 10 - 20 keywords or key-phrases that you think your site should be listed under.  Damascus, Syria  Tel: (963 11) 373-1927 Cell: (963 94) 956-1522 iBC IS Business Solutions 5: Deadline When would you like to receive a quote? Is your website's content already prepared? If not, how soon do you anticipate having it ready? When would you like to start working on this project? If you’re working within a strict time frame, or have a mandatory launch date, list it here. Damascus, Syria  Tel: (963 11) 373-1927  Cell: (963 94) 956-1522 iBC IS Business Solutions 6: Goal To start, it is better to clarify the goal(s) sought from creating your Marketing and attracting new customers Bringing new customers to the site and generate new business through different marketing campaigns. site; this can be any number of things such as:  Marketing and attracting new customers  Customer Service Provide services to existing customers Banks provide customers with 24 hrs access to accounts information. Educational institutions provide exam preparation and testing material to its current customers.  External Communication  Internal Communication  Reducing Cost  Direct Sales (e-commerce) Improving company-customer communication Please check the box that can best describe the goal of your site. Newsletters, email, RSS feeds, and press releases keeping your customers informed about your company and products. Reduce fixed costs Printed material is an added cost the company can reduce by Damascus, Syria  Tel: (963 providing those in electronic forms. 11) 373-1927  Cell: (963 94) 956-1522 iBC IS Business Solutions Damascus, Syria  Tel: (963 11) 373-1927  Cell: (963 94) 956-1522 iBC IS Business Solutions 7: Audience Group #1 Who is going to view and use your site? True, the site we will be building is for your business but it is vital to create the site that suits your customers. For example, a site for reference material might be students and researchers; this can make a difference from a site that its Group #2 purpose is to sell books or holidays gift cards. Knowing your site users and target audience assures that the site created would establish the purpose it was created for! Group #3 Damascus, Syria  Tel: (963 11) 373-1927  Cell: (963 94) 956-1522

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