TCMG X505-1/MGMT 532 – Global Program & Project Management University of Bridgeport – TM/MBA Programs Summer 2008Semester – Thursday, 6:00PM - 10:00PM – 5/22/08 – 7/10/08 Location: Mandeville Hall Room XXX Dr. Michael Okrent, PMP, CSCP ; email: mokrent@comcast.net; Office Hours: By appointment only. COURSE SYLLABUS This is a learning-by-doing course -- your agreement to actively participate on a regular basis is a prerequisite for your enrollment in this class. A Chinese proverb is: What I hear, I forget. What I see, I remember. What I do, I know. Creating a Project Plan for a project will provide you with ample ways to learn by doing. Course Description: The rapid growth in the use of program and project management processes, techniques, tools and disciplines to successfully initiate, plan, manage, control and implement a broad range of both strategic enterprise wide programs and limited scope projects has gained significant momentum at all levels of an organization on a global basis. Program and Project Management (PM) provides organizations with the ability to plan, implement, and control the successful completion (on-time, on- budget, within scope, with high quality and to the customer’s satisfaction) of a variety of programs and projects such as: development of new products, design and installation of information systems, networks and e-commerce solutions, construction programs, mergers and acquisitions and other initiatives as well as improve ways by which it manages its people, resources, facilities, budgets, customers, sponsors and vendors. This course is a practitioner’s course in PM. It stresses the concepts of project life cycles, executive sponsorship, PM leadership styles, effective PM team building, risk assessment and mitigation, managing expectations (of the client/customer, management and the project team), vendor (outsourcing – domestic and international) management, contingency planning, program/project metrics and governance. The teaching approach consists of lectures, case studies, team projects, class readings, a review of current events relating to PM, an individual research paper and the use of Microsoft MS Project 2003 (A free copy is provided with the course text book for a 120 day free trial usage). Course Objectives (Learning Outcomes): The objectives of the course are to: Provide the student with an understanding of the concepts, processes and tools for managing programs and projects on time, on budget, within scope, with high quality and the customer’s satisfaction. Apply the lessons learned from this course to manage all types of projects – new product development, information systems/telecommunications, mergers and acquisitions, construction and others. Examine the role and attributes of the project manager as a leader and team builder. Investigate and analyze effective techniques for planning and controlling budgets, costs, schedules, outsourcing vendors and the integration of multi-project outcomes. Utilize manual and automated project management tools and techniques. Learn how to apply Microsoft Project 2003 Software (book comes with a 120 day free trial disk) Learn program and project best practices by reviewing current and emerging program and project industry standards and practices as suggested by the Project Management Institute (PMI’s PMBOK, Project Management Maturity Model, SEI’s Capability Maturity Model (CMMI), ISO 9000, etc.)
Course Text and Material: nd 1. Gido, J. and Clements, J., Successful Project Management, 3 Edition, Thomson-South Western Publishing, 2006, ISBN # 0-324-22428-1. 2. Selig, Gad, Winning Program & Project Management Essentials: A Roadmap for Planning, Deploying and Sustaining Superior PM Practices, GPS Group, Inc,, Fairfield, CT, 2007-8. (Available with other handout material and downloadable from the course web site: www.bridgeport.edu/sed/business/TCMG505-11 . The handouts must be brought to every class. A three ring loose leaf binder is recommended for this materials) Reference Book (on reserve in UB Library) 3. Project Management Institute, A Guide to the Project Management Body of Knowledge rd (PMBOK®), 3 Edition, PMI, Newtown Square, PA, 2004.
TCMG 505/MGMT 532 – Global Program &Project Management
Summer 2008
Dr. Michael Okrent, PMP, CSCP
2
The UB book distribution system is for you to order the books on-line at http://www.bridgeportbookstore.com or at the UB Book Store in Bridgeport.. Course Requirements:
1. Class Attendance, Participation, Punctuality, Cheating and Plagiarism: Attendance at each class session is expected. Class lectures complement, but do not duplicate, textbook information. Together the students and instructor will be creating a learning organization. Students are expected to be on time for class. A significant portion of your learning will accrue through the constructive and respectful exchange of each other’s ideas (including mine!) and search for alternative solutions. You must be actively engaged in class discussions to improve your thinking and communication skills. Cheating and plagiarism is absolutely unacceptable in any guise. If I catch you cheating or plagiarizing, I will warn you once. The second offense will result in an “F” for the course. Cheating and plagiarizing means using the work of others as your own. Copying homework, using papers from the Internet, any talking or looking around during exams and allowing others to look at your exam papers are examples of cheating. Be certain that your travel arrangements do NOT conflict with any of your team or individual presentations.
2. Preparation, Deadlines and Late Policy: Late assignments will be penalized 20% for each class day past the deadline. No excuses will be accepted. Don’t wait until the last minute to print out your assignment. Do not email me late homework assignments. 3. Homework: The syllabus identifies both the oral and written homework assignments. Each written assignment should be typed. It will be collected at the end of class so that you may refer to them during class discussions. 4. Current Events/ News - Each student will be required to bring in and orally review news or articles relating to the topic assigned for the class meeting. These will be collected. Suggested sources include: Project Management Journal, Wall Street Journal, New York Times, Business Week, The Economist, Harvard Business Review, Sloan Management Review, Newsweek, Time, Fortune, Forbes, Financial Times, the Internet and others. In addition, the following Internet cites provide additional sources on Project Management: the Project Management Institute (www.pmi.org), Software Engineering Institute (www.sei.cmu.edu) (references the Capabilities Maturity Model Integrated methodology – CMMI) and others. Additional project management Web sites are listed in Appendix C of the course text. 5. Case Analysis – All students are required to read and submit seven (7) written cases. Students must be prepared to discuss all cases in class. Each case study will require you to address four areas: Summary: Summarize the key issues, problems or opportunities and facts Questions: Answer the questions associated with the case (if applicable) Recommendations: Make recommendations for a concrete plan of action (what you would do with a clear rationale showing why you prefer the recommended plan of action) Lessons Learned: Discuss Lessons Learned
6. Team Term Project and Other Projects: During the first week, teams will be formed. Each team will be responsible for developing a project plan and schedule for a real project. You have to develop requirements (statement of work), a detailed project plan, WBS, budget and schedule for a project that you are currently working on, one recently completed, or one that you will be undertaking in the near future. Projects may be related to your academic program, work experience or personal. The team project will be presented to the class near the end of the semester. A more detailed description of the team projects is provided later in the syllabus. Several smaller projects will be assigned throughout the semester that reinforce s the topics discussed in class. Projects can include an: IT Project, construction project (e.g. building, tunnel, bridge, dam, etc.), building a new product, acquiring a company, launching a new TV show, etc. To receive a high grade, every member of the group must equally participate in the presentation, its preparation and delivery.
TCMG 505/MGMT 532 – Global Program &Project Management
Summer 2008
Dr. Michael Okrent, PMP, CSCP
3
7. Individual Term Paper Each student will select a term paper subject related to project management with the approval of the professor. Each paper will be doubled spaced in 12 point font and range between 14 to 16 pages. Please spell check, page number and staple your work. Each student is required to orally summarize his/her term paper in 5 to 7 minutes in class. All papers must have a table of contents (e.g. introduction, objectives, scope, methodology, analysis, conclusions and recommendations/implications/lessons learned). Each paper must have a bibliography, appropriate references and discuss one or more real company examples. Suggested topics include (All research papers must contain one or more case study of a real organizations or company):
Information Technology Project Management – Process and Examples New Product Development Life Cycle Management - Process and Examples Develop a Project Plan for Making a Movie Analyze the Do’s and Don’ts of World Class Project Management Organizations with 3 to 4 Examples Analyze the Best Practices in Program Management (not Project Management) with 3 to 4 Examples including Organization, Processes, Tools, Integration, Metrics, etc. Mergers and Acquisitions – Pre and Post Integration - Process and Examples Construction Projects - Process and Examples Best Practices in Program Management (Managing Multiple Interrelated Projects) Projects and Teams – How to Get the Best Work Out of Teams A Project Audit of a Project in Your Company Accelerated Project Management Best Practices Managing a Global Enterprise Wide Project The State of Project Management in Your Home Country The Importance of PMI and CMMI Certification – Why, What, How and So What A Comparison of the Top 3 Project Management Software Packages Managing a Successful SAP Project – Why, What and How? Managing a Successful Supply Chain Project – Why, What and How? Other Topics are acceptable with the approval of the instructor
8. Course Grading: Class Attendance and News Articles Team Project Cases, Homework & Class Participation Individual Term Paper & Presentation
15 % 30 % 25 % 30 % 100 %*
One or more quizzes may be given at the discretion of the instructor.
TCMG 505/MGMT 532 – Global Program &Project Management
Summer 2008
Dr. Michael Okrent, PMP, CSCP
4
TCMG 505 – Global Program and Project Management – Summer 2008 - Schedule & Assignments
Session 1
Date 5/22/08
2
5/29
Topic/Assignments Overview of Program/Project Management: Linking Business Plan Initiatives to Projects; Why Do Programs/Projects Succeed/Fail? Project Management Maturity Models; PMI’s PMBOK - 9 Knowledge Areas and 5 Process Areas; Benefits of PM: R-1- Chpts. 1, 2; R-2- Modules 1,2, 3; Select Teams for Group Project Needs Identification, Project Selection; Portfolio Investment Management Project Feasibility & Requirements Mgt.; Project Management Life Cycle: Bidding Process; RFIs, RFQs & RFPs: R -1 – Chpts. 3; In-class Questions –P. 71, Q1-6; Project Planning – WBS, Task List, Responsibility Matrix; Risk & Change Management; the Project Life Cycle: R-1- Chpts. 4, 5; R-2-Module 3, 4; In Class
Questions (P. 97) # 1 – 10;
Project Estimating, Scheduling, Networking, Critical Path, Use of Microsoft Project; R -1-Chpts. 6,7 & Appendix 2 in Chapter 7; R-2-Module 5; R-3: In class Questions (P. 175) # 1,3,6,8; Hand in Written Homework – Case 2 – E-Commerce (P. 23); Case 2 – Transportation Improvements (P.42) – Written Homework Case 2 – Factory
Expansion Project (P. 99); Case 2 – The Wedding (P. 136); News
3 6/5 Written Homework – Case – The Wedding (P.181); Team Assignment 1 & 2 Due; News Team – Term Project Meetings Project Cost Management, Resource Management, Control and Governance – Key Metrics, Progress Reporting, Communications, Escalation and Managing Expectations: R-1- Chpts. 8, 9; R- 2- Module 7, 8; In Class Questions (P. 242) # 1 -11; Team Assignment 3 & 4 Due; Written Homework – Identify 10 major risks of a program or project and how you would mitigate each one of the risks you identified; News People - The Key to Project Success; the Project Manager; Creating Effective Project Teams; Role of Executive Management; The Soft Skills Required for Project Success; Managing Expectations: R 1– Chpts. 10-11; R-2-Module 9; In class Questions (P.315) # 1-7; Hand in homework – Case 1 Codewood (P. 316); Case 2 – Team Problems (P. 354); Team Assignment 5; Written Homework: In a global setting, what are 5 key attributes to make a virtual and multi-cultural team working on the same project, but in different countries successful and how should you sustain that success? News Project Organization Types and their Pros/Cons – Matrix, Functional, Project; Project Communications; Creating and Sustaining a Successful PM Environment: R. Chpt. 12, 13; Written Homework Assignment – Write a one page summary (of key attributes and selection criteria) of a PM software package (What are key functions and features of top software packages?) – Appendix A in Book 1 identifies helpful Web sites and other factors. Outsourcing, Vendor Selection & Management – RFI, RFQ, RFP and Contract Negotiations & Administration: R-2-Module 11; Written Homework Assignment – Identify and prioritize (what you think is the most important to the least important) 7 key vendor selection criteria and 5 key vendor performance metrics (how you would assure that the vendor is performing satisfactorily. News Final Team Assignment 6 Due (PowerPoint Presentation of Term Project) Faster Cycle Time Projects; Critical Success Factors, Lessons Learned and the Future of PM ; Written Homework Assignment – How can you speed up project cycle time and not impact quality? What are the critical success factors to increasing the speed of project deliverables? R-2-Modules 10 & 12; News; Individual Student Term Papers and Oral Presentations Due
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6/12
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6/19
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6/26
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7/3
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7/10
TCMG 505/MGMT 532 – Global Program &Project Management
Summer 2008
Dr. Michael Okrent, PMP, CSCP
5
*Team Term Project Assignments ASSIGMENT 1 A brief proposal of what project will be the basis for the course project. Team-based projects should include a list of all team members. (1 paragraph) ASSIGNMENT 2 A detailed description of the project scope of work, including any assumptions. Clearly state project objectives and scope. (1–2 pages) ASSIGNMENT 3 — Work breakdown structure. — List of activities, including estimated duration of each activity (20–40 tasks). — Budget for each activity (hours for each person and any material costs). ASSIGNMENT 4 Network diagram of the logical sequence of all activities. ASSIGNMENT 5 Computer-generated network and schedule using Microsoft Project ASSIGNMENT 6 Make a 15-20 minute presentation of your course project to the class. Use visuals. Submit, in a report format, a final copy of all documents (assignments) previously submitted and a copy of the presentation visuals.
04/01/08