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13 Global Teleconferencing Service - AT_T

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					General Services Administration (GSA)
AT&T Bridge Contract No: GS00Q09NSD0003


13 Global Teleconferencing Service

13.1 Service Description
AT&T’s Global Teleconferencing Service offers agencies local dial-in access numbers in |||||
countries worldwide each with the ability to link together into the same reserved conference call.
AT&T’s Global service eliminates the need for dialing an international long distance number to
reach a teleconference bridge. Conference bridges are available in three regions: Europe, the
Middle East and Africa (EMEA); Asia Pacific; and the Americas.
Globally synchronous customer support is available ||||| ||||||||||| ||| ||||||||| ||| ||||||||| ||| ||||||||||| through the
Global TeleConference operation centers. Each center provides a point of accountability for all
conferencing requirements. And, each center accesses the very same database and reservation
system. To the world traveler, this means that no matter where you are a care center is available
to book a call, update your profile, help with technical support, or simply provide assistance on a
call.

13.1.1 Conference Call Types
Dial-Out, operator dialed
The TeleConference Specialist dials out to the Host and Participants ||| || ||||| |||||||||||||||| before call
start time to bring them into the conference call. The Host pays all charges related to the
conference call: bridge, transportation from the bridge, and setup fees.
Automated Dial-In
These basic “meet me” conference calls begin without involving a specialist. Participants
connect to the conference automatically after successfully entering the Participant Access Code
and can begin speaking even before the Host dials-in. Toll Free and Caller Paid Access Types
are available.
Operator Assisted
A TeleConference Specialist greets each participant. The specialist can solicit information and
announce participants’ arrivals as they join the conference. If a security screening is required, the
specialist can ask for a predetermined password or pass code. Toll Free and Caller Paid Access
Types are available. Note: Operator Assisted call types can mix Dial-In and Dial-out Access
Types. Automated and Operator Assisted Call Types cannot be mixed.
Reservationless Service
The reservationless account owner (Host) is given a permanent list of in-country dial in numbers
from every country within the region of his/her choice as well as a permanent Host and
Participant access code. From that point forward, the host may launch a conference call allowing
all participants within a region to dial an in-country number at a moment’s notice. AT&T also
has available “inter-regional” reservationless numbers which allow the host the option of giving
participants from the US an in-country number to join a European or Asia/Pacific based
reservationless call, OR a participant from the UK an in-country number to join an Asia/Pacific
based reservationless call.

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                                                                                                                                              13-1
General Services Administration (GSA)
AT&T Bridge Contract No: GS00Q09NSD0003

13.1.2 Call Access Types
Toll Free: Callers access the conference call without incurring long distance charges. The Host
pays all charges related to the conference call, bridge, and transport to the bridge for all
participants. This call type is truly toll free to the participant.
Caller Paid: A dial in number is provided which requires each Participant to pay transport rates
associated with the call to the bridge. The Host pays bridge charges related to the conference
call.

13.1.3 Features
Agencies utilizing AT&T Global Teleconferencing Service have access to the following
features:
13.1.3.1             Bridge Linking
Bridge Linking enables conferees in different regions to participate in an audio conference
without incurring high international transport charges. For example, for most other conferencing
services, if the conference bridge was located in the UK, callers from all countries would place a
toll call to the UK access number and would incur the international transport charges for the
duration of the call. With Bridge Linking, each caller would pay to access their local bridge, or
dial a toll free number to be linked to the conference. A Bridge Link charge applies to each leg of
the call that is linked in this way. Bridge Linking is available only on Reserved calls.
13.1.3.2             Language Interpretation
AT&T Global Teleconferencing Service offers on-line language interpretation and offline
translation provided by LLE-Link to facilitate communication between callers. There is an
additional charge for this feature.
13.1.3.3             Other Features
The following Table 13.1.3.3-1 lists additional features, described in Section 9.1.5, are available
for Global Teleconferencing Service.
Table 13.1.3.3-1. Additional features
                                                 Feature                                            ADI             OADI
                    Listen Only/Broadcast Mode                                                        X                X
                    Conference Lock                                                                   X                X
                    Conference Monitoring                                                             X                X
                    Entry/Exit Tones                                                                  X                X
                    Music on Hold                                                                                      X
                    Participant List Report                                                                            X
                    Participant Screening                                                                              X
                    Password Screening                                                                                 X
                    Roll Call                                                                         X                X
                    Recording – Audiocassette or Digitized Replay                                                      X

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                                                                                                                                              13-2
General Services Administration (GSA)
AT&T Bridge Contract No: GS00Q09NSD0003

                                                 Feature                                            ADI             OADI
                    Transcription                                                                                      X
                    Q&A (Executive only)                                                                               X
                    Voting and Polling (Executive only)                                                            X

ADI – Automated Dial In
OADI – Operator Assisted Dial-In

13.2 Availability
Table 13.2-1 shows availability of AT&T Global Teleconferencing Service by call type.
Table 13.2-1. AT&T Global Teleconferencing Service Availability
                    Country                                          Reserved                                 Reservationless
 Europe/Middle East/Africa                               Toll Free            Caller Paid            Toll Free             Caller Paid
 Austria                                                         x                    x                      x                        x
 Belgium                                                         x                    x                      x                        x
 Czech Republic                                                 X                                            X
 Denmark                                                         x                    x                      x                        x
 Finland                                                         x                    x                      x                        x
 France                                                          x                    x                      x                        x
 Germany                                                         x                    x                      x                        x
 Greece                                                          x                                           x
 Hungary                                                         x                                           x
 Ireland                                                         x                    x                      x                        x
 Israel                                                          x                                           x
 Italy                                                           x                    x                      x                        x
 Luxembourg                                                      x                    x                      x                        x
 Netherlands                                                     x                    x                      x                        x
 Norway                                                          x                    x                      x                        x
 Poland                                                          x                                           x
 Portugal                                                        x                    x                      x                        x
 Russia                                                          x                                           x
 South Africa                                                    x                                           x
 Spain                                                           x                    x                      x                        x
 Sweden                                                          x                    x                      x                        x
 Switzerland                                                     x                    x                      x                        x
 UK                                                              x                    x                      x                        x
 US number joining a European                                                                                x                        x
 Reservationless Call


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                                                                document or file.
                                                                                                                                              13-3
General Services Administration (GSA)
AT&T Bridge Contract No: GS00Q09NSD0003

                    Country                                          Reserved                                 Reservationless
 Americas
 Argentina                                                       x                                           x
 Bermuda                                                         x                                           x
 Brazil                                                          x                                           x
 Canada (note, current access is                                 x                                           x
 through US numbers)
 Cayman Islands                                                  x                                           x
 Chile                                                           x                                           x
 Colombia                                                        x                                           x
 Mexico                                                          x                                           x
 Peru                                                            x                                           x
 Venezuela                                                       x                                           x
 United States                                                   x                    x                      x                        x
 Asia/Pacific
 Australia                                                       x                    x                      x                       X
 China-Mainland                                                  x                                           x
 Hong Kong                                                                            x                      x                       X
 India                                                           x                                           x
 Indonesia                                                       x                                           x
 Japan                                                           x                    X                      x
 Malaysia                                                        x                                           x
 New Zealand                                                     x                    X                      x
 Philippines                                                     x
 Singapore                                                       x                    X                      x                        x
 South Korea                                                     x                                           x
 Taiwan                                                          x                                           x
 Thailand                                                        x                                           x
 UK number joining an Asia/Pacific                                                                           x
 Reservationless Call
 US number joining an Asia/Pacific                                                                           x
 Reservationless Call




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                                                                document or file.
                                                                                                                                              13-4

				
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