DAY TO DAY DUTIES of patrolling_environmental reporting_visiting

							COMMUNITY WARDENS - BEST PRACTICE

Introduction
The Wardens provide services in 4 main areas. These areas are
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Environmental Crime Prevention Neighbourhood Management Social Inclusion

The activities that the Wardens undertake also reflect the areas addressed in the Local Area Agreement and across the services delivered by Goodwin as a whole. These are;
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Health & social care Safer & stronger communities Enterprise, employment & training Children & young people

Environmental
Wardens work with the Council and other agencies in maintaining and improving the physical environment. Wardens inspect neighbourhoods regularly, reporting any urgent issues immediately. A monthly environmental report is provided to relevant agencies, including details of graffiti, vandalism, dog fouling, litter hotspots, needles, dumped rubbish and abandoned cars. In this way the Council and other services can better target and plan resources. Wardens also remove discarded hypodermic needles from public places, dismantle drug dens, report open-to-trespass properties and facilitate community clean-up days. Examples     GRAFITTI Removal in areas where kits have been purchases by areas. COMMUNITY SURVEYS 20 per ward per month citywide. COMMON TASKING Participation at both practitioner and area level.Surveys to be carried out by wardens in conjunction with partners. COMING TO YOU/ACTION WEEKS Major participation at these area events.

Crime Prevention
Wardens distribute community safety based information, and equipment such as personal attack alarms, equipment marking pens and Smartwater. They conduct security inspections and equipment marking in residents homes and install security measures, in addition to running community safety projects such as alley-gating, secure car parks and school based initiatives. Witness and victim support is offered to residents together with additional visits to

COMMUNITY WARDENS - BEST PRACTICE vulnerable residents. The creation of new Neighbourhood Watch Schemes are supported and initiatives undertaken with young people regarding community safety issues. The wardens provide a highly visable physical presence and actively patrol areas in an effort to reduce crime and the fear of crime. In line with recommendations from GOYH, Wardens will participate in the Focused Tasking Group thus allowing tactical tasking to drive partnership working. The strategic involvement of key agencies in this group, including the Police, Area Teams, DAT Co-ordinator, CCTV etc will build on the model of good practice already developed and enable all partners to commit resources to hot-spots in a focused and meaningful way. Wardens provide the police with a great deal of intelligence and can be viewed as the „eyes and ears‟ of the community. Often residents will provide information to wardens that they are not prepared to pass onto the police themselves. Examples of joint working with the Police may include attending low priority calls to service, thus providing residents with a response and helping to build up a picture of crime in the area and increasing patrols in hotspot areas. This approach also frees up Police resources. The wardens help to develop and manage Acceptable Behaviour Contracts (ABC‟s) and Anti-Social Behaviour Orders (ASBO‟s) in liaison with local landlords, police and the City Council. The service has a representative sitting at a strategic level on the Anti-Social Behaviour Unit. The wardens also provide a mediation service for minor dispute resolution between local families. Examples      HATE CRIME All warden shops are hate crime reporting centres. ASB/PCSO SURGERIES Use of warden premises in some parts of the City TRUANCY LOGS passing of information to education welfare re children out of school. SETTING UP NO COLD CALLING ZONES Working with trading standards and citysafe,setting up zones in which are susceptible to bogus callers. HANWAG Helping to set up neighbourhood watch groups including consultation,meetings IT support etc

Neighbourhood Management
Wardens deliver a widely generic service that combines practical crossservice activity with longer-term capacity building. This enables them to identify opportunities for joined up services, and for service improvements, and to address these either directly or through partnership with the City

COMMUNITY WARDENS - BEST PRACTICE Council and other agencies. In this way, the wardens are effective in assisting to shape services that are responsive to local needs and truly joined up. The locally controlled management structure for the wardens also furthers the Neighbourhood Management agenda by providing a ready, developed and effective vehicle for community management of neighbourhood services. The wardens help develop closer links between local residents, community organisations and agencies in the designated area. Part of their initial training provides them with a clear understanding of local agency roles and responsibilities to enable wardens to co-ordinate and signpost services. Examples   DOG CHIPPING DAYS Citywide initiative working with dog wardens. SMARTWATER Delivery of over 7000 kits throughout Hull.

Social Inclusion
The wardens assist in promoting existing social activities and developing new ones, including youth diversion, social and self-help groups in an effort to build community spirit, improve educational standards, develop good citizenship and reduce the fear of crime and isolation. Young People: Youth forums have been established and links made with Children‟s Fund and Sure Start projects in the areas. Junior Wardens have been introduced, together with school projects to educate young people regarding community issues. Wardens are particularly effective in providing activities for young people; the Thornton Scheme, for example, has over 20 different activities for young people to become involved in, as well as 11 football teams. The activities remove young people from the street environment and help promote educational, social and citizenship standards. The Junior Warden programme has been developed citywide and is regarded as an example of best practise that has been exported throughout the Yorkshire and Humber Region. Wardens work very closely with local schools providing help and assistance with activities, including artwork projects and sporting activities. The teams also provide out-of-school help to encourage learning and provide support to parents during holiday periods. The Junior Warden programme has been specifically designed and developed to promote good citizenship and pro-social behaviour and introduce young people to different and diverse sectors of society. Most of the Junior Wardens are recruited from contact with local schools. Vulnerable residents: Many local residents may be afraid to leave their homes (especially after dark), lack assertiveness, and be repeat victims of crime, possess addiction problems or simply be lonely. Wardens provide advice, access to other services and personal support to vulnerable residents such as victims of repeat crime; those who are socially isolated and those facing additional problems such as mental health, addiction and mobility. The

COMMUNITY WARDENS - BEST PRACTICE Service has attracted funding through Help the Aged for a Senior Services Coordinator and Handyvan Team. More recently the service has also been extended to provide Befriending Coordinators to mentor volunteers who befriend the vulnerable. In addition, a partnership with the Royal British Legion has enabled the Wardens to provide services for ex-servicemen and their dependents. For more information on the special services available such has the Befrienders, Royal British Legion Wardens and Handyvan service please select the Warden Services menu option from the navigaion bar above. The service promotes anti- bullying surgeries, homework clubs, work experience placements, truancy sweeps; healthy eating groups, mentoring, counselling and self help groups. Wardens and specialists will also offer advice and signpost to services regarding sexual health and contraception, harm reduction for drug and substance misusers. BME issues: The Wardens help communicate and provide understanding of the needs and problems of ethnic minority groups. The service has provided tangible results in relation to ethnic minority issues and has produced information such as Welcome Packs (Translated into four languages) and “Myth Buster” leaflets aimed to educate and dispel myths surrounding Gypsy and Travelling groups. The wardens have developed links to minority groups and provide educational support to schools and young people, serving to integrate communities and dispel racial tensions.

Examples     WELCOME PACKS Only in Northern and Nth Carr at the moment. HEALTH TRAINERS Operating out of warden premises citywide. COMMUNITY COHESION Specialst wardens in Wyke, West and Riverside promoting community cohesion amongst the BME communities.Also wardens with second languages. JUNIOR WARDENS Citywide scheme promoting citizenship environmental awareness,follows every child matters agenda.

Examples of activities that the Community Wardens have been involved/tasked with in the Park Area are:          Graffiti Removal Patchwalks Action Weeks (postcoding cycles, cycle passports etc) Attendance at CSAP Meetings Ward & Area Tasking Meetings Community Surveys (CSAP) Smartwater Putting together conference packs Community Surveys (ENCAMS)

COMMUNITY WARDENS - BEST PRACTICE   Leaflet/letter delivery (called on occasionally for urgent distribution) Referrals from Members re visiting elderly/vulnerable people (occasional)