Powerpoint-version - vos _ schoemaker by xiaoyounan

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									                                    Environment
                                    orientation


       Clarity
                                                     Consistency




Effectiveness and
efficiency of
communication                            Responsiveness



Cob web showing the dimensions of communication quality
              Score:   20   40   60   80   100


Indicator 1
Indicator 2
Indicator 3
Indicator 4
Indicator 5




Concern communication
Snake diagram
              Score:   20   40   60   80   100


Indicator 1
Indicator 2
Indicator 3
Indicator 4
Indicator 5




Marketing communication:
Snake diagram
              Score:   20   40   60   80   100


Indicator 1
Indicator 2
Indicator 3
Indicator 4
Indicator 5




Internal communication
Snake diagram
              Score:   20   40   60   80   100


Indicator 1
Indicator 2
Indicator 3
Indicator 4
Indicator 5




Organisation of communication
Snake diagram

								
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