Top Ten Things To Know AbouT online DATA bAcKup
Top Ten Things To Know AbouT online DATA bAcKup
There are two types of companies. Those that have already experienced a data loss and those
that will. The key is to have mechanisms in place to quickly recover from it.
Most IT managers are conscientious about backing up their company’s servers, but few are
as meticulous about backing up data on their company’s laptops and desktops. In part, that’s
because backing up hundreds of PCs, especially for remote employees, can be difficult and can
consume significant amounts of network bandwidth. However, ensuring consistent backup of all
PCs in today’s environment is not just important but essential. This brief discusses the top ten
things you need to know regarding online data backup for desktops and laptops.
#10: Data is more valuable than what it is stored on: A recently published article by InfoWorld
had the editor describing the value of her laptop as “$2 million”. Is the hardware in which it sits
worth $2 million? Of course not, unless the InfoWorld editor paid well over current market prices
for laptops ($2,000 to $5,000). It’s the data on her laptop that costs that much and its value to the
company. Business information—key information required to run a business—increasingly exists
on a person’s laptop/desktop. Gartner estimates that the rate of failure for laptops is as high as
15-20 percent per year. If that data is lost due to a disk drive crash or a stolen laptop or a virus
attack and there is no backup of that data, the time required getting the data back (if it can be
recovered at all) and the impact of the data loss to the company or department may be huge.
#9: Russian roulette is not a good model for backup procedures: According to The
International Data Corporation (IDC), at every company from the smallest business to the Global
2000, an estimated 60 percent of vital data is stored on individual PCs, with little or no protection.
Less than 8 percent of users backup their data on a daily basis. In addition, review and
evaluation of data backup procedures is not a common practice among small and medium-sized
businesses. One in three small and medium-sized businesses still wait until there is a problem
before reviewing and evaluating their procedures. Lack of data backup procedures creates a
huge exposure to laptop crashes, virus attacks and lost laptops.
#8: backup and recovery are key to regulatory compliance: Regulations, such as HIPAA,
Sarbanes-Oxley and the Gramm-Leach-Bliley Act (GLBA), mandate data protection and
security with no regard for the physical location of the data. A number of landmark rulings during
2003-2005, including Zubulake v. UBS Warburg and Coleman v. Morgan Stanley, reset judicial
expectations and clarified companies’ obligations to preserve and produce all types and kinds of
electronic information in litigation. These business and regulatory issues make it essential for an
organization to implement backup and recovery practices. Privacy and security requirements of
these regulations require that all data from remote PCs be transferred with encryption.
#7: The cost of downtime is high for large field organizations: Companies with remote sales,
professional services and field service organizations realize that the cost of downtime is very high
for them – in terms of real revenue dollars, as well as customer satisfaction. These field employees
are always on the go – backups of key customer-facing data such as proposals, presentations,
solutions, project plans, etc. is rarely done by them. As a result, the ability to automatically perform
remote backups is extremely critical to ensure that in an event of a disk crash or a lost laptop, their
PCs can be brought up without any loss of data in a very short period of time.
#6: Distributed organizations are prime data loss candidates: Organizations, such as
school districts, small city and county offices, non-profit organizations and franchise networks,
are more likely to be PC-centric with little to no applications running on a server. In addition,
these organizations are likely to have very little to no IT support resources. Key IT tasks such as
backup of data or patch updates rests on the individual PC users and is frequently not done. As
a result, loss of data due to a disk crash or a paralyzing computer virus attack is likely to be very
expensive and painful for such organizations.
MAY 2008 2
#5: The proliferation of laptops has put more organizations at risk: IDC predicts that laptops
will account for more than 40 percent of the PC market in 2006 and expects that overall notebook
sales in the U.S. will surpass desktop sales by late 2007. Every year hundreds of thousands of
laptops are either stolen or left behind in taxicabs or at hotel rooms. Last year alone, 300,000
laptops were reported lost or stolen in the U.S., with less than 2 percent ever recovered. A laptop
theft is not just a loss of a thousand dollars of hardware – it is the missing data that can really
set one back by days, in addition to potential security issues. An organization that automatically
backs up data from all PCs ensures that an organization/person can quickly recover from a stolen
or lost laptop and be up and running in no time.
#4: online backup is now available on-demand via the internet: You do not need to buy
installed software anymore for backing up hundreds of desktops and laptops. Online remote
backup capability is now available as an on-demand software service. Such a software service
helps protect end-users from data loss by automating the scheduling and execution of internet-
based backups on a frequent basis. Data inside the laptops of your remote employees is backed
up automatically for maximum uptime and protection. In addition, companies can now subscribe
to managed services that ensure a new disk drive with all your automatically backed-up data as
well as all installed programs is sent by overnight delivery in the event of a disk drive crash or a lost
laptop. You can be up and running in virtually no time.
#3: Data security and peace of mind are affordable: Online backup software-as-a-service
and associated managed services are relatively inexpensive. A few pennies a day per desktop
or laptop is all you should budget for – whether your organization has fifteen PCs or fifteen
#2: You can try online backup before you buy: Before you make a long term commitment
to online backup before fully evaluating it, you should pilot the online backup software service
for a small organization (such as a regional field service team or sales organization) before you
make an enterprise-wide commitment. Evaluate the pilot in terms of ease and automation of data
backup as well as your ability to sleep better at night knowing your company’s data is safely and
consistently backed up automatically and you are prepared for disaster recovery should there be
a virus attack, disk drive crash, or laptop loss.
#1: Trust your data backup to a leading on-demand desktop management services
provider: Built around a powerful and cost-effective “Software-as-a-Service” model, Dell
provides a comprehensive, integrated offering of on-demand software and managed services
that are activated with a simple Internet connection, helping ensure all desktops and laptops,
regardless of location, are Dell protected.
Dell’s Online Backup software service helps deliver safe, secure, and automated backup over the
Internet powered by Iron Mountain®. Key benefits include:
> Helps protect end-users from data loss through automated, Internet-based backup.
> Automates the scheduling and execution of frequent backups.
> Safeguards critical data through 128-bit AES transmission and storage at fully redundant
> Designed to ensure that critical data is protected through secure and extensive file retention
policies to meet compliance requirements for security and privacy.
> Minimizes bandwidth usage and network traffic through data compression, incremental
backups, and resumptions.
> Provides flexible deployment options to optimize the effectiveness of online backup in
> Enables users to restore their own data without requiring assistance from IT.
> Centralizes online backup reporting, ensuring all users are up-to-date.
Dell’s Data Restoration managed service ensures a properly functioning and effective online backup
process. The Dell managed services team or one of Dell’s Managed Service Provider partners:
> Monitors, audits, and repairs backup software.
> Remedies faulty backup software through a silent “Jumpstart” package and remote access
> Provides live 24x7 assistance for data restoration.
For more information: www.dell.com/desktopmanager
Specifications are subject to change without notice.
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