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November 2011 Is it really November already?! My how time flies when you’re having fun! In this Newsletter we discuss the Damage Waiver Program, alarm clocks and you don’t want to miss the wedding story on page 2! Toll Free Phone Number! 1-855-965-0400 We’re happy to announce the commencement of our toll free phone number! We will start putting this on all Hawaii Holiday web sites and communications to guests. We know that many of our guests will appreciate a toll free way to contact our lovely booking agents, Tara and Su! Please share this with your friends and families! Damage Waiver Program: Just as our commission structure is unique, so is our Damage Waiver Program as it sets us apart from our competition and gives owners and guests a perfect solution to property preservation and vacation relaxation! We get a lot of questions about this program, here are our answers: Consider the damage waiver to be like an insurance policy for you, paid by someone else. The guest pays a one-time nominal fee instead of being burdened by a large, refundable security deposit. If something breaks, we fix it up to $1,000! The guest is relieved, HHVR doesn’t have to fight with the guest who says “Hey, we didn’t break that!” and the owner can breathe freely knowing that Hawaii Holiday has it taken care of! Please note this is NOT a property maintenance fund. This program covers direct guest damages, not ongoing property care. If you pay for your car insurance or homeowner’s insurance but have no claims, you can’t call State Farm and say “I didn’t have any claims, so I’d like my insurance payments back so I can buy new window shades”, so please don’t ask Hawaii Holiday for access to the fund. For those of you who maintain your own properties because you live close by or visit often, we encourage you to call Jessica if you discover a damage that our housekeepers missed! We are happy to cover YOUR cost of repair if it is determined to be guest related. This is just one more way we partner with you to take care of your investment! Here are just a few of the things we’ve repaired or replaced under the Damage Waiver Program this year: a burned counter top, several broken lamps, a smashed TV, countless broken glasses and dinner ware, broken lanai chairs and table, broken Ohia hand railing, broken coffee decanters, peed on bathroom rugs (eww!), missing wine openers and beach towels. Mahalo for your business! Jessica, John, Su, Tara, Amanda, Denis and the Hawaii Holiday crew! Hawaii Holiday Spotlight: Rhonda and Jay Cartwright! Last January (2011) when Rhonda Summers and Jay Cartwright visited Champagne Pond Cottage, oceanfront in Kapoho, little did they know what a memorable and eventful time they would have! On their first night in Paradise, they became the victims of the Kapoho Burglar who crept into the property in the night and stole away with Jay’s pants (and wallet) and Rhonda’s shoes! Lucky for the couple, the antique, family engagement ring that Jay was carrying was NOT in his pants too! The day after the burglary, Jay proposed to Rhonda in what we can only imagine was a powerful expression of love in the face of adversity. Here is their story: Last January of 2011, Jay and I came to the Big Island to accompany a friend to surgery in Honolulu. We stayed with our friend for about ten days during his recuperation. To top off our trip, we jumped on the internet in search of the perfect place to spend the end of our trip, just the two of us. We had spent our last two vacations in Maui and Kona staying in the resort scene. This time we just wanted to spend the end of our vacation in a rental home where we could swim and snorkel without having to take a snorkel tour and we could do what we wanted when we wanted. Did we find the right place! The Champagne Pond Cottage in Kapoho. When we arrived at the Cottage, we were convinced we had found paradise. We became engaged on the second night after having a 15 year relationship. Very romantic! We returned to the Champagne Pond Cottage to seal the deal and we married on October 8, 2011, on the sandy shore of the Cottage property. We were honored by Hawaii Holiday's Jessica and Steve to be our witnesses as you need two in Hawaii to marry. Tara from Hawaii Holiday also graced us with her presence to take photos. We will be back in 2012 for another visit and will see you all when we return. Mahalo, Jay and Rhonda Cartwright Steve Koch, Jay and Rhonda Cartwright, Jessica Hall Tara Frazier, Jessica, Rhonda and Jay Mahalo to the owners of Champagne Pond Cottage, Dwayne Lerma and JoAnne Goya for hosting the Cartwrights’ special ceremony! A Cut Above: Housekeeping Supplement Alarm Clocks: Who needs them? Some of our guests do, of course! Booked a 6AM flight back to Los Angeles/Tokyo/Aberdeen, Texas? You’re going to need a trusty alarm clock to shake you out of your Hawaiian dream and lead you into the dark, moist morning and to the airport! Housekeepers please check that alarms are OFF during a check-out clean! We don’t want the guest who is just STARTING their Hawaiian Holiday to be rudely awakened by the previous guest’s alarm setting of 4:30 AM! From the iPad of Barrie Butchart: What guests put in garbage disposals! We know we’ve talked about this before, but it still amazes us what visitors will put into a sink disposal. Pictured here are a bread loaf clip, olive seed, and some kind of skin from a stringy fruit that a garbage disposal could never chew up. Barrie and her crew got this all out of the disposal at Sharene and Harrison Klein’s lovely Kihei Akahi D614. Thanks Barrie! Guest Books: Guests LOVE to write about their experience in our properties, share great restaurants and beaches they have found and express themselves artistically for the owners and future guests to read and enjoy. Unfortunately, there is the occasional BAD guest book entry. Housekeepers remember to read the Guest Book entries at every check-out. Please remove any pages that contain unsavory write ups and re-write any good ones that are on the torn out page. The WHALES are coming, the whales are coming! For Hawaii Holiday this means two things! Get ready for high season and keep your cameras ready to capture amazing shots like this one taken at Mele Kohola in Keaau on the Big Island!
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