The Digital Agenda
Steve Fleming Regional Development Hull City Council
The City
• Our history: Trade, invasions and production, half way between England & Holland • 250,000 people, in an economic area of 450,000, in a region of 5.5 million • Changes: Economy, society, expectations
• The challenges for Hull - things that need to be achieved • A telecoms company
Our Context
• Knowledge Society & Economy – globalisation • The impact & transformative effects of technology – it’s happening elsewhere • The wave of change in the private sector and in private life...but can it happen in the public sector • The challenges for Hull - things that need to be achieved • New markets: the economic opportunity: port & logistics, health, renewable energy, shared services
The EU Context
• Lisbon agenda: knowledge economy, learning, cohesion, public service modernisation • The transformative effect of technology • But is Europe going fast enough? • Eurocities Knowledge Society Forum/Telecities • Innovation in the cities of Europe, sometimes for Governments • The Anglo Saxon versus the European social model
The Telecities model
Knowledge Based Businesses
Overcoming the Barriers
Modernised public administrations
eRights
UK Context
• The national policy drivers: competitiveness, learning, health, inclusion, crime & security, better public services that deliver • For example, Our Health, Our Care, Our Say; Choice & Voice • Gershon & Varney: efficiencies, effectiveness and citizen centred joined up services, and the pressures on the local public sector • Using private sector lessons and approaches to achieve public policy
Hull’s original strategy
• We started early, based on what the city would be in the future and what it could mean in concrete, graspable, doable terms • Now it’s about connecting - the citizen, communities, businesses, agencies...and the city and the rest world • Three priorities: Economy, Learning, Quality of Life • Achieving specific hard and soft outcomes • Focus on the major change and investment programmes, to change what's achieved and how things are done, in the mainstream • Demonstrating the benefits
Vision Capabilities Actions
Community Safety Health
Government & global pressures
Drivers
Social Inclusion
Learning
Governance& services
Economy
Broadband Infrastructure
Hull’s Vision in 2001
• Leading the way - showing what the Information Society means • The connected city: anything, anytime, anyplace, anywhere, anyhow, anybody • Need, solutions, holistic view, KC • Testbed for what this means everyday, for everybody. • Pioneering new models (public, private, connecting) – in the city, in the Council
The new approach
• Focusing the strategy around the theme of connection, city priorities, & the big change programmes • A joined up, focused & federated approach, connecting across the boundaries • Changing how people get something they value, how it’s run, and who runs it • Real projects & partnerships, real results, for people, services, organisations and businesses • Technology isn't the whole answer - it's people doing stuff
Goals
Vision: Connecting
Learning Economy Health
Programmes
Homes
Health & Care
Jobs & Slide 4 Prosperity
Education
Council transformation
Projects (headline examples)
Digital Home & Community Neighbourhoods Telehealth & care Proj Proj Proj Economic Implementation Plan
Broadband TV/Stream
Customer Service Performance eGovernment
Citizen Home Assets Business
Common
Models Platforms,
Connectivity Vehicles
What it means
• Businesses and jobs • Public service innovation & new whats & hows • Specific measurable education gains: qualifications, stay on rates, skills • More effective & affordable Health & Social Care • High inclusion rates (economic, social, digital) Models for us & others, in the public & private sectors • Private & public sector investment in Hull, & the more productive application of our own resources
The Joined Up, Connected City
• Making it easy to do things & enabling people to do their own thing • Creating the platform that allows meaningful things to happen • Creating capacity to be the rehearsal city • Creating an investment & location market • Creating a positive, utility environment
Vision Capabilities Actions
Community Safety Health
Government & global pressures
Drivers
Social Inclusion
Learning
Governance& services
Economy
Broadband Infrastructure
Health and Care
• The challenge: We're going to be very expensive • Transforming lives, transforming services • The service to citizens, the services citizens want in the way that they want them and how it suits them • Specific actions, specific programmes, changing the mainstream • This means projects in the community & the Telehealth Institute (the hub and the umbrella) • New service models, new business models
The Telehealth Summit & the way forward
• Services for and with the citizen - the strength of Hull's networks for delivering • The business development opportunity for Hull Hull's market is showing what it does • The knowledge and expertise required to make things happen and to achieve outcomes • The Telecare Institute – umbrella and hub, which we intend to invest in • The environment to enable things to happen
Viewpoints
• Joining it up, from a citizen's point of view and because of the economics • The person, the home, the family, the community • Start to finish journeys & solutions • Focused but connectable solutions for issues, that technology makes possible, • Value for the citizen and the consumer • Value for the supplier: public and private • Joined up public & private models • Need > demand > value > justification
The Environment
• Having the connectivity and services we need to make the connection between the citizen, the carer, the practitioners, and the service provider in place to allow it to happen • Creating a bundle of capabilities on a sufficient scale for more value and bigger impacts • Allowing integration and viable costs • Linking to what else is happening • Making it easy, quality, cheap & worthwhile
Whys and hows
• Hull’s special opportunities, not so special opportunities & capabilities • Policy impacts in key areas (economy, learning, quality of life, health), and public service transformation • Solutions & Models: new, better, different • Partnership, working across today’s boundaries • Changing as we go: Taking advantage of unintended consequences - some things work and some things don't
Benchmarks
• • • • • Does the job Can be done elsewhere Can be done big enough Can be used for other things It’s worth the money
Conclusion
• Demonstration projects – what it means for people, services & businesses (because that’s where the real value is) • Key steps in a bigger transformation picture • Creating levers & engines of change: transformation triggers • Putting real measurable and seeable substance into transformation using technology • Real & meaningful benefits for citizens, businesses & service providers
The Digital Agenda
Steve Fleming Regional Development Hull City Council