SFO’s Community Newsletter Volume 2 Number 1 Spring 2005
Inside This Issue
Independence Air Selects SFO for West Coast Expansion New SFO Landing System Increases Inclement Weather Arrival Rate SFO’s John L. Martin Named “Director of the Year” SFO Wins Business Traveller Germany Award
Photograph courtesy of Independence Air
Relax and Refresh at XpresSpa Local Flavors Arrive at SFO SFO Recognizes Staff for Lifesaving Actions Fifth Annual SFO Golf Tournament Raises Money for Local Charities San Francisco Airport Commission Employees Donate $92,000 in City-wide Combined Charities Campaign United Express Starts Nonstop Service to Three New Destinations Historic U.S.-Vietnam Flight Departs SFO
Independence Air Selects SFO for West Coast Expansion
Independence Air has announced that it will begin nonstop service between San Francisco International Airport and Washington-Dulles Airport on May 1, 2005. Service from San Francisco will be operated on Independence Air’s new 132-passenger Airbus A319 aircraft, featuring all-leather seating in a single-class configuration with comfortable legroom. All fares are one-way and no fares require a Saturday night stay. Seat assignments can be reserved at the time of booking. “SFO is dedicated to being the ‘Airport of Choice,’” said Airport Director John L. Martin. “With the arrival of Independence Air, SFO’s travelers now have an even wider range of choices when traveling to Washington, DC.” Independence Air currently serves a total of 39 destinations, including major cities such as New York, Boston, Orlando and Tampa, as well as smaller cities like Portland, ME; Burlington, VT; Charleston, SC; Savannah, GA; and Knoxville, TN. The Independence Air hub at Washington-Dulles is the largest low-fare hub in terms of total departures. For additional information about Independence Air, please visit www.FLYi.com.
New SFO Landing System Increases Inclement Weather Arrival Rate
Comparison of SOIA, ILS 28R Geometry to Current Runway 28 L/R Parallel Approaches
Comparison of SOIA, ILS 28R geometry to current Runway 28L/R parallel approaches
On October 26, 2004, SFO implemented its new Precision Runway Monitor/Simultaneous Offset Instrument Approach landing system (PRM/SOIA), allowing the airport to increase inclement weather arrivals by as much as twenty-five percent without the need for special aircraft or equipment. Under fair-weather conditions, SFO utilizes Runways 28L and 28R to accept approximately 60 arriving aircraft per hour. Prior to the implementation of the PRM/SOIA equipment, when visibility decreased due to low clouds and fog, FAA aircraft separation requirements restrict-
ed arrivals to only one runway, thereby cutting the arrival rate in half. With the PRM/SOIA now in operation, inclement weather arrivals at SFO may be increased by as much as twentyfive percent to approximately 38 aircraft per hour. The PRM/SOIA is made up of two systems, the Precision Runway Monitor and the offset instrument landing system. The Precision Runway Monitor system is a high-scan rate radar system, which allows air traffic controllers to monitor and ensure separation of aircraft. The offset instrument landing system allows aircraft approach-
ing Runway 28R to separate themselves from aircraft on Runway 28L by flying a precise angled approach. Once an aircraft on the offset instrument approach descends below a cloud layer at approximately 2,100 feet, the pilot makes a gentle turn to align the aircraft for a normal visual approach to Runway 28R. This angled approach allows the use of both runways at SFO at lower weather than currently allowed for visual approaches. “With the PRM/SOIA approach now in operation, SFO provides our passengers with more reliable and improved service,
regardless of the air carrier,” said John L. Martin, SFO Airport Director. “The implementation of this state-of-the-art technology is the airport’s commitment to our passengers that SFO is dedicated to being the ‘Airport of Choice.’” The PRM/SOIA project, a $20 million investment by SFO, is a cooperative effort between SFO, United Airlines, Alaska Airlines, the Airline Pilots Association (ALPA), Federal Aviation Administration (FAA), and the National Air Traffic Controllers Association (NATCA).
Back Massage (10/15/30 min)$22/30/45 Stress & Tension Eliminator (25 min) $45 Deep Tissue Body Massage (30/60 min)$60/110 Foot Treatment (10/15/30 min) $24/32/50 Exotic Hand Ritual (15/30 min) $27/42 Massage Lounger (15/30 min) $20/35
Relax and Refresh at XpresSpa
Manicure Traditional Manicure Ultimate Manicure (20 min) $20 (35 min) $36 (45 min) $42
Special Manicure Services–OPI Polish Nail Tip (each/full set) $7/65 Wrap with powder/silk $60/70 Tips w/silk wraps $8/75 French finish $8 Filling $45 Change of polish $12 Buffing $6 Hot Cream $10 Nail Art 3+(per nail)/28+(set) Moisturizing paraffin treatment $12 Pedicure (30 min) $35 Traditional Pedicure (40 min) $50 Ultimate Pedicure (60 min) $70 Special Pedicure Services French finish $12 Hot cream $12 Change of polish $20 Moisturizing paraffin treatment $15
Photo courtesy of XpresSpa
Full Service Spa Opens in International Terminal Boarding Area A
Sit back, relax and enjoy your pre-flight experience. XpresSpa has brought its total day spa to San Francisco International Airport. Located post-security in International Terminal Boarding Area A, XpresSpa offers travelers a full spa menu including massages, nail care, skin care and waxing. Many of the treatments are provided at different service levels, allowing customers to choose the option that best suits their time constraints. For example, passengers can unwind with options such as the “XpresSpa Back Massage” (10/15/30 minutes for $22/$30/$45 respectively), rejuvenate with services such as the Aromapure Facial (30/60 minutes for $60/$110 respectively) or get a bit more polished with the XpresSpa Manicure (20 minutes for $20) or Ultimate Manicure (45 minutes for $42). XpresSpa is accessible to all passengers ticketed for travel through International Terminal Boarding Area A. Passengers departing through other Airport Boarding Areas should call (650) 821-1042 to arrange for access to the spa. XpresSpa is designed and staffed to operate in an Airport environment. The over twelve hundred square feet facility, which features warm earthy tones, wood floors, paneling and rich green Chinese bamboo trees, provides a tranquil retreat. Professional technicians are on duty from 7:00 a.m. to 11:00 p.m. daily. SFO is the first west coast location for XpresSpa, which also operates the spa at New York’s John F.Kennedy International Airport. For more information about XpresSpa, please visit www.xpresspa.com.
Aromapure-facial (30/60 min) $60/110 Seaweed facial (30/60 min) $60/110 Add-on Collagen mask $40 Collagen eye treatment $25 Organic Add-on Exfoliating papaya mask $25 Olive oil & leaf mask $25 Ginseng & leaf mask $25
Eyebrow Upper lip, cheek or chin Half leg Full leg/bikini/both Forearm/upper arm Underarms Ears Back Brazilian bikini $20 $20 each $40 $60/35/85 $20 each $25 each $20 $60 $50
For more information call (650) 821-1042 or visit www.xpresspa.com.
Local Flavors Arrive at SFO
As SFO progresses with its domestic terminal “San Francisco Marketplace” food and beverage redevelopment program, some of the Bay Area’s favorite eateries continue to arrive at the terminals. The San Francisco Marketplace program is phasing in 45 new dining facilities through Summer of 2005. The program features restaurants, bars and cafes born and bred in the community, such as Peet’s Coffee and Tea, San Francisco Soup Company, Emporio Rulli, Buena Vista Cafe, Anchor Steam Brewery and Lori’s Diner, to name a few. Everything in the Marketplace is competitively priced and freshly prepared, allowing airport visitors to enjoy the same unique experience that made these restaurants popular with locals in the first place. All restaurants also feature food to go, perfect for travelers to carry on those flights that do not serve meals. Our newest openings in the San Francisco Marketplace program include the following: Alex Diels have brought their commitment to serving the best quality fish and shellfish, local produce, house-made desserts and selection of allAmerican wines to SFO. Among the favorite offerings are fresh Maine lobster roll sandwiches, dungeness crab cakes and a raw oyster bar. Yankee Pier is located postsecurity in Boarding Area F, Terminal 3, near Gate 72. sandwiches named for prominent women. Klein’s has two locations at SFO: post-security in Boarding Area B, Terminal 1, near Gate 36; and postsecurity in Boarding Area E, Terminal 3, near Gate 64.
San Francisco Marketplace
The following San Francisco Marketplace eateries are now open. Look for additional restaurants to join the Marketplace in the months to come.
Pre-securit y: All Welcome Terminal 1
Mission Bar and Grill
Mission Bar and Grill offers an eclectic menu featuring small plates, soups and salads, hot and cold sandwiches, and selected entrees featuring Neiman Ranch Beef and rocky free range chicken, all prepared in an exposition kitchen. Desserts, coffee and espresso are also offered. Located post-security in Boarding Area E, Terminal 3, near Gate 62.
• Andale Mexican Restaurant • Firewood Café • Just Desserts • Lori’s Diner • Peet’s Coffee & Tea • Sankaku
(Mezzanine Food Court)
Gordon Biersch began in Palo Alto in 1987 when Dan Gordon and Dean Biersch decided to combine their restaurant and brewing skills. Since then, the Gordon Biersch brand has become widely known. Gordon Biersch at SFO provides a selection of micro-brewed beers, as well as a full bar, appetizers, sandwiches and salads. Located post-security in Boarding Area F, Terminal 3, near Gate 74.
• Burger King • Peet’s Coffee & Tea • Subway
Post-securit y: Ticketed Passengers Only Terminal 1
(Boarding Area B, Gates 20-36)
Max’s Eatz and Fresh Bakery
Max’s Eatz and Fresh Bakery is a quick serve restaurant offering the most popular items featured at the Bay Area’s Max’s Opera Cafe and other Max’s restaurants. Hearty deli fare, fresh tossed salads and gigantic muffins are among the items available to eat in or take out. Max’s Eatz is located post-security in Boarding Area B, Terminal 1, near Gate 36.
• Klein’s Deli & Coffee Bar • Max’s Eatz and Fresh Bakery • Peet’s Coffee and Tea
(Boarding Area C, Gates 40-48)
• Guava & Java
(Boarding Areas E and F, Gates 60-90)
Klein’s Deli and Coffee Bar
Klein’s Deli is a favorite on San Francisco’s Potrero Hill, serving the neighborhood since 1979. Klein’s at SFO is designed to capture the local neighborhood feel of the original Klein’s. Classic deli offerings include a selection of sandwiches, green and deli salads, fine desserts and shadegrown organic local coffee roasters. Klein’s also offers a selection of original specialty
Renowned chef Bradley Ogden opened the first Yankee Pier in Larkspur, CA in 2000, with a focus on offering the freshest seafood from coast to coast. Two years later, the second Yankee Pier opened at San Jose’s Santana Row. Now, Ogden and restaurant chef
• Burger King • Gordon Biersch • Guava & Java • Jalapeño Taqueria • Klein’s Deli & Coffee Bar • Mission Bar & Grill • Noah’s Bagels • Peet’s Coffee & Tea • Sankaku • Subway • Willow Creek Grill • Yankee Pier
SFO Recognizes Staff for Lifesaving Actions
unconscious—flat on the ground. The doctors checked the traveler’s vital signs; he was no longer breathing. Houston ran to a nearby Police Service Aide to call 911 and summon help. Soon after, a San Francisco Police Officer arrived and performed CPR and mouth-to-mouth resuscitation, but his efforts were not successful. Richard then remember that
SFO sign maintenance employees Houston Forrester and Richard Archer
Police Service Aide retrieved the device and gave it to one of the doctors. As Richard commented, the defibrillator “did the job.” The traveler was revived, and then taken to a nearby medical facility from which he was released. SFO currently has 42 AEDs located throughout its terminals, with plans to purchase and install an additional 15 units. AEDs at SFO are identified by the symbol shown below. In January 2005 the airport implemented a training program to familiarize employees with the locations and usage of the AED units.
This symbol is posted to mark all AED units located throughout the Airport.
he and Houston had been tasked with placing the identification signage on SFO’s Automatic External Defibrillators (small, portable devices that monitor heart rhythm and can safely deliver an electric shock to the heart to restore a normal heart rhythm, also known as AEDs), and that a unit was located less than 50 feet away. Houston and the
San Francisco International Airport recently recognized two of its sign maintenance shop employees for their role in helping to save the life of a traveler at the airport. On September 29, 2004, SFO employees Richard Archer and Houston Forrester were walking to a job in
Terminal 1 when they came upon two individuals attempting to assist another traveler. The two individuals, who happened to be doctors, had noticed that the traveler appeared to be in cardiac distress. Richard and Houston helped the doctors place the traveler—who was now
Fifth Annual SFO Charity Golf Competition Raises Money for Local Charities
San Francisco International Airport’s 5th Annual Charity Golf Tournament was held at the Green Hills Country Club in Millbrae on October 4, 2004. The event raised approximately $36,000 for local charities The Mid-Peninsula Boys and Girls Club and Hospice by the Bay. The San Francisco International Airport Charity Golf Tournament Committee is comprised of representatives of the San Francisco Airport community including members of SFO, the San Francisco Police Department-Airport Bureau, the San Francisco Fire Department-Airport Division, United Airlines, Japan Airlines, American Airlines, Signature Flight Support, HMS Host and the Transportation Security Administration. The Honorary Chairpersons for the event were San Francisco Airport Director John L. Martin, San Francisco Police Chief Heather Fong and San Francisco Fire Chief Joanne Hayes-White.
SFO’s John L. Martin Named “Director of the Year”
Airport Revenue News (ARN), the leading monthly trade magazine covering airports and airport finances, has named John L. Martin, Airport Director of the San Francisco International Airport, as its “Director of the Year” for 2004. ARN’s editorial staff chose Mr. Martin for this prestigious award because of his successes in six areas: leadership, innovation, marketing, customer service, community involvement and charitable acts. Mr. Martin was recognized by ARN for his “decisive and forward-thinking” leadership through an extremely dynamic and rapidly changing aviation environment. The editors of ARN also noted his proactive steps to stimulate passenger growth, increase non-aviation revenue, reduce operating costs, and at the same time improve customer service. “It is no surprise to the Airport Commission that John L. Martin has been named the best Airport Director in the nation,”said Larry Mazzola, President of the San Francisco Airport Commission. “John has always been adept at meeting the ever-changing landscape of the complex aviation industry by directing his talented and professional staff to turn seemingly endless challenges into opportunities for success.” “While I am extremely flattered to win this award, I firmly believe the award should go to SFO as the ‘Airport of the Year,’” said Director Martin. “Every success and achievement that SFO is recognized for is truly the result of a team effort of the world’s most dedicated and committed airport professionals. It is my privilege to call them my co-workers.” Airport Revenue News is the foremost news and information resource for airport executives, concessionaires, consultants and others involved in the aviation industry. ARN also conducts a best concessions award competition in February. The ARN awards are highly coveted and considered the most prestigious in the airport industry.
John L. Martin, Airport Director, San Francisco International Airport
SFO Wins Business Traveller Germany Award
For the third consecutive year, the readers of Business Traveller Germany have rated San Francisco International Airport as the Best Airport in North America. The award, the result of a reader poll conducted in 2004, was presented in Frankfurt, Germany on January 18, 2005. “I am extremely pleased that SFO has again been selected as the Best Airport in North America by the readers of Business Traveller Germany,” said Airport Director John L. Martin. “SFO truly values its customers, and understands the value of their time spent at the Airport. This recognition reflects our continual efforts to provide travelers with the highest quality services, facilities and technology.” Business Traveller Germany is one of the most popular travel magazines in Germany, with an annual circulation of 300,000.
San Francisco Airport Commission Employees Donate $92,000 in City-wide Combined Charities Campaign
Congratulations to all San Francisco Airport Commission employees, and in particular campaign captains, who helped make the City and County of San Francisco’s 2004 Employee Combined Charities Campaign a success by raising $92,000 in charity donations. For five months, SFO’s twenty-four campaign captains educated interested Airport Commission employees about this annual drive, providing information on such topics as new charities, City charity federations, and the process of donating through payroll deductions. The spirit of the campaign inspired 65% of Airport Commission employees to donate to charities of personal choice such as churches, pre-schools, private schools, and local nonprofit organizations. SFO’s airlines and tenants also supported the campaign, donating 83 prizes—including gift certificates and airline tickets—to three raffles held for employees participating in the drive. At the campaign’s conclusion in December 2004, City and County of San Francisco employees had raised over $700,000 for 3,000 Bay Area charities. To thank all of the captains and coordinators for their hard work during this important drive, on February 8, 2005, Mayor Gavin Newsom and staff sponsored a reception at 455 Golden Gate Avenue, San Francisco. During this event, SFO was awarded certificates of appreciation for the highest percentage of participation, large departments; the second highest giving, large departments; and the third highest dollar amount increase by any department.
SFO Combined Charities Captains (left to right): Maria Cruz, Annette Chiapparri, Joseph Walsh, Cynthia Durant, Joyce Satow, Andree Mouton and Eulogio San Jose.
“Every year I am impressed by the dedication of our Combined Charities Campaign team, and inspired by the number and generosity of SFO employees who donate to the drive,” said
Airport Director John L. Martin. “It is wonderful to see our staff come together to help make a difference in the community.”
United Express Starts Nonstop Service to Three New Destinations
United Express has added three new cities to San Francisco International Airport’s list of nonstop destinations. For more information, please visit www.united.com.
Colorado Springs, CO
United Express now features two daily nonstop flights between SFO and Colorado Springs, CO (COS). Service is operated by United Express carrier SkyWest Airlines on its 50-seat regional jets.
On May 4, 2005, United Express will start twice daily nonstop service between SFO and Albuquerque, NM (ABQ). Flights will be operated by United Express carrier SkyWest Airlines on 50-seat regional jets.
United Express now offers daily nonstop service between SFO and San Antonio, TX (SAT). Flights are operated operated by SkyWest Airlines on two-class regional jets.
Historic U.S.-Vietnam Flight Departs SFO
The SFO Noise Abatement Office is committed to serving the community and providing information regarding aircraft noise. At www.flyquietsfo.com you can find information on SFO’s:
• Aircraft noise abatement procedures • Nighttime Runway Use
SFO’s International Terminal decorated for United ‘s inaugural flight to Ho Chi Minh City
• Fly Quiet program • New Aircraft Noise
History was made at SFO on December 9, 2004, as United Airlines flight 869 departed the airport for Ho Chi Minh City (formerly Saigon), the
Gavin Newsom Mayor City and County of San Francisco
“We are extremely pleased and excited that United Airlines has selected San Francisco International Airport as its base to begin the first commercial service to Vietnam in nearly thirty years,” said Director Martin. “We firmly believe that SFO’s status as the Pacific gateway will only allow for expansion of more service to Southeast Asia.” United Airlines’ direct San Francisco-Ho Chi Minh service via Hong Kong is available daily. United operates combined passenger and cargo service using its Boeing 747 aircraft. For more information, please visit www.united.com.
Residents living near SFO can find answers to these questions:
• How do I file a noise complaint? • Is my home eligible for sound
first scheduled flight of a U.S. airline to Vietnam since 1975. Joining together to mark the
• Can I find out which aircraft
caused a disturbance? With an Internet browser anyone can view live radar data or play back historical flight operations occurring at SFO. The website also contains information on the following:
Airport Commission Larry Mazzola President Michael S. Strunsky Vice President Linda S. Crayton Caryl Ito Eleanor Johns John L. Martin Airport Director Update is published by San Francisco International Airport Communications and Marketing PO Box 8097 San Francisco, CA 94128 www.flysfo.com
occasion were San Francisco Mayor Gavin Newsom; the Honorable Truan Tuan Ahn, Counsel General of Vietnam; Mr. Peter McDonald, Chief Operating Officer of United Airlines; actor David Hasselhoff, spokesman and Board Member for Wheels for Humanity, a non-profit organization that delivers wheelchairs to disabled young athletes and children; and San Francisco International Airport Director John L. Martin.
• SFO Noise Abatement staff • The San Francisco Airport/
• Partners that work with SFO on
aircraft noise abatement For more information log on to: www.flyquietsfo.com Or contact SFO’s Noise Abatement office at (650) 821-5100.