IST CONTRACT

IST CONTRACT Third Concertation Meeting FP6 cluster on Technologies for Digital Ecosystems Brussels / 21-22th May 2007 EU – IST CONTRACT Project CONTRACT use cases EU – IST CONTRACT Project CONTRACT use cases  Three contractual Use Cases    Dynamic Service Procurement in Car Insurance Industry (Y’ALL, Netherlands) Aerospace Aftermarket (Lost Wax, UK) Web-administrated System of Certification Technology (Certicon, Czeck Republic) April 2007 EU IST CONTRACT 3 Y’ALL: Dynamic Service Procurement in Car Insurance Industry. CarRepairGrid  Actors: • • • • Insured (peoples, legal entities) Insurance companies Repair companies Lawyers, Towing companies, Medical Doctors, …   Insured objects Events: • Accidents • Repairs • Claim settlement  European initiatives: • Harmonization Law • Fraud detection (e.g. 3-7% uninsured) April 2007 EU IST CONTRACT 4 CarRepairGrid: Challenge  Context:   Repair damaged cars Negotiation between insurance and repair company • Speed, Price, Quality • Method of repair, Selection of material,Paint, Coalition negotiation by hand long term (yearly) Automated negotiation short term (every claim) Include SLA  Now:    Challenge:    April 2007 EU IST CONTRACT 5 CarRepairGrid: actors Negotiate between insurers and repairers •Speed •Price •Quality •Method of repair •Selection of material •Paint •Coalition CarRepairGrid mediates between: – Customer – Insurance Company – Repair Company Car Repair = repair/replace + (re)paint + test April 2007 EU IST CONTRACT 6 CarRepairGrid: Process View (‘default process’) Customer report damage Damage Secure Repair Company Insurance Company asses & delegate repair intake damage report should be complete and accurate request proposals send proposal judge & select RC transport car get car & repair judge invoice send invoice get invoice, pay, handle invoice with customer deliver car customer might have to pay part of the bill, for repairs not covered 7 by insurance send invoice get car April 2007 evaluate repair EU IST CONTRACT CarRepairGrid: Repair Contract Parties Insurance Company (1) Damage Secure (1) Repair Company (N) Damage Secure selects the appropriate Repair Company for a car repair on behalf of the Insurance Company • Repair Company repairs a car of an Insurance Company’s Customer • Service Context Main parameters Establishment Car repair, insurance settlement Price, time, vicinity, quality of repair, type of repair Initiated by the Insurance Company, brokered by Damage Secure Termination April 2007 Finishes after Repair Company delivers repaired car in accordance with Insurance Company’s requirements EU IST CONTRACT 8 Lost Wax: Aerospace Aftermarket New business model for Aerospace Industry:      Airlines buy a service from engine manufacturer. Maintenance becomes main business for manufacturer. Complex and customised requirements. Either party may wish to change contract. Contracts worth millions of Euros and last several years. April 2007 EU IST CONTRACT 9 Actors Operators Fly aircraft Serviceable engine available for use Engine needs to be repaired Engine Manufacturer Repair or replace engine s and modules New or repaired parts available for use Parts need to be repaired Part Manufacturer Repair or replace parts April 2007 EU IST CONTRACT 10 System/Resource View Engine Manufacturer Overhaul Facility Scheduled Events Unschedule d Events System Asset Module Repair Facility Facility Engine Pool Module Pool Parts Supplier Operator Aircraft Skilled Resources Warehouse Engines Manufacturing Facility Routes April 2007 EU IST CONTRACT 11 Process View Operator Operates Aircraft Engine Manufacturer Monitors Engine Health Indices Parts Manufacturer Schedule maintenance Inform Operator maintenance is required Land aircraft Remove engine Replace with engine from pool Repair/refurbish engine modules April 2007 Supply parts 12 EU IST CONTRACT Aftercare contract Parties Operator (N) Engine Manufacturer (1) Parts Manufacturer (N) Swap Out Engine, Monitor Engine Health, Handle Unscheduled Event Service Context Main parameters Parts supply, Third-Party Overhaul Facility, Overhaul Facility, Logistics (currently fixed) date, flight data, engine health indices, overhaul & module repair facilities Establishment Initiated by the Operator, brokered by the Engine Manufacturer Termination End of defined time-period (contract exists throughout life of model) April 2007 EU IST CONTRACT 13 Certicon: Web-administrated System of Certification Technology  International Owner of the Certification Idea  National Licensee  Sub-licensee(s)  Test Centres  Test Room Operators  Testers  Candidates     Test Rooms Mobile Test Rooms Software Platforms Test Base PARTICIPANTS Licensees Suppliers Consumers EQUIPMENT  Test Sessions April 2007 EVENT EU IST CONTRACT 14 Certicon: Modular Certification Testing National Licensee Accreditation Certification Programme Administratio n Certification Testing Accreditation Accreditation Hosting Supervisin g Marking Test Room Operator Candidate Test Centre Tester 15 April 2007 EU IST CONTRACT Opportunities for Electronic Contracting  Negotiation of inter-supplier contracts   currently very time consuming è longer-term static contracts used agents negotiating on behalf of individual suppliers respecting their preferences and constraints  Testing of individual candidates   currently very limited choice è low number of non-institutional candidates on-demand test-session generation based on customer requirements  Monitoring of the quality standards   tester success rate test room overloading EU IST CONTRACT 16 April 2007 State View Start Application sent Application accepted Registered Payment received Test started Enrolled Cancelled by either party Application resent Application incorrect or no capacity Session cancelled Test in Progress Test completed Result announced Tested Evaluated Incapable to evaluate Session aborted Happy path Grade awarded Recorded Received Application Concluded Refund deadline passed Deadline passed No payment Refunded Application Rejected Exam Cancelled Contract Aborted April 2007 EU IST CONTRACT 17 Certification Test Contract (2.2.1) Parties Candidate (N) Test centre (1) Certification testing = test facility provision + test marking accreditation contracts, certification programme enrolment date, place, module, SW platform Initiated by the Candidate, brokered by the Licensee finishes after the test is marked and recorded Service Context Main parameters Establishment Termination April 2007 EU IST CONTRACT 18 END EU – IST CONTRACT Project