IRIS Taxonomy Version 10 _XLS_ - IRIS Impact Reporting and

Impact Reporting and Investment Standards (IRIS) DRAFT - for discussion purposes only The IRIS effort was initiated by The Rockefeller Foundation, Acumen Fund and B Lab in collaboration with Deloitte and Pricewaterhouse Coopers to create a common framework for defining, tracking and reporting the performance of impact capital. The IRIS initiative will build on sector-specific efforts to create a common language that will allow comparison and communication across the breadth of organizations that have social or environmental impact as a primary driver. This document consists of 6 parts: I. The social performance standards framework and description II. Descriptor indicators that focus on the organization's mission, products and services and the target markets III. Key financial indicators that are commonly reported by organizations regardless of size or operational mode IV. Operational indicators which can be applied to organizations depending on their operational type and value-chain function V. Sector-specific indicators VI. Glossary and definitions of common terms and indicators  Product/service  Product/service  Product/service  Product/service  Product/service  Patient visits  Referrals  Individual Loans  Community Loans  Units produced / sold / installed  Energy generated  Water produced or sold  Clients  Delivery methodology  Client protection policy  Business training Identifier DES1 DES2 DES3 Indicator Name Name of Organization Year Founded Legal Structure* DES4 DES4.1 DES5 Location of Organization's Headquarters Location of Organization's Operating Facilities Primary Region Served* DES5.1 DES6 DES7 Primary Countries Served Mission Statement Development Objectives* DES8 Operational Model* DES9 Customer Model* DES10 Size: Employees* DES11 Sector Activities* DES12 Target Beneficiary (Type)* DES12.1 Individuals Served DES12.2 Communities Served DES12.3 Microenterprises/Entrepreneurs Served DES12.4 Small-to-Medium Enterprises Served DES13 Demographic Served (Type)* DES13.1 DES13.2 DES13.3 DES13.4 DES13.5 DES14 Demographic Served: Women Demographic Served: Children & Adolescents Demographic Served: Minorities Demographic Served: Disabled Demographic Served: Other Target Population: Socioeconomics* DES14.1 Socioeconomic Group Served: Very Poor DES14.2 Socioeconomic Group Served: Poor DES14.3 Location of Target Population: Semi-urban DES14.4 DES15 Location of Target Population: Rural Location of Target Population Served* DES15.1 DES15.2 DES15.3 Location of Target Population: Major urban Location of Target Population: Minor urban Socioeconomic Group Served: Low income Description The year the organization was founded. Current ownership structure of the organization. Possible values are: - Sole-proprietorship - Individual owner, controlled by owner - Partnerships - Owned by two or more individuals or other entities, controlled by those partners - Limited liability Companies - Owned by one or more members; controlled by members or managers - Corporations - Shareholders maintain ownership; managed by a Board - Non-Profit - Organization that is registered as a non-profit entity according to the rules/regulations of the country in which it is based - Other Street address, city, state or province (if applicable), postal code and country of organization's headquarters. Street address, city, state or province (if applicable), postal code and country of organization's operating facilities. Multiple entries possible. Primary region impacted by the organization's activities. Possible values are: - Asia - Canada and the United States of America - Latin America and the Caribbean (LAC) - Africa - Europe - Middle East Countries where organization's operations take place. If the organization has a mission statement, provide the statement. Which development objectives (if applicable) does your institution specifically pursue through its provision of financial and non financial products and services? (Check all that apply): - Poverty Reduction - Employment Generation - Development or Start-up Enterprises - Growth of Existing Businesses - Income and Productivity Growth - Adult Education Improvement - Children Schooling - Health Improvement - Gender Equality and Women's Empowerment - Other What is the operational model of the organization, possible values are: - Production/Manufacturing - Production and/or manufacturing of goods (i.e. farming, construction, manufacturing) - Processing/Packaging - Processing and/or packaging of goods (can include both raw materials, such as wheat, or secondary materials/goods) - Distribution - Delivery of good or service to the target audience, whether through traditional transport (i.e. vehicle, rail, air) or infrastructure (electric grid operator) - Wholesale/Retail - Intermediary organization that purchases goods and sells them to new target customers - Services - Services (education, health, communication, transportation, social services, etc) - Financial Services - Financial products and services Type of customer model, possible values are: - Business to Consumer (B2C) - Organization operates by selling its goods or services to the end consumer (individuals, households, communities, etc.) - Business to Business (B2B) - Organization operates by selling its goods or services to other businesses, formal or informal The appropriate category for number of full time employees, possible values are (select one): - < 10 - 10-49 - 50-99 - 100-249 - 250-499 - 500+ Primary sector's impacted by organization's operations, possible values are: - Agriculture & Food - Agricultural goods, both food and non food (artisanal) - Energy, Environment & Water - Energy: product and delivery and use; water: purification, treatment and delivery; Efficiency: energy efficient technologies; environmentally superior technologies - Community Development - Buildings, housing, and businesses and other local development efforts that support economic growth - Healthcare - Access (points of service, transportation, insurance), pharmaceuticals, medical devices, suppliers, etc. - Financial Services - Access to capital (loans, lines of credit, equity investments), insurance, banking services (checking and savings accounts), etc. - Education -Access (products, distribution, infrastructure/schools) and quality (wrap around services, performance improvement, etc.) - Other Identify the types of beneficiary groups served by the organization's operations. Potential beneficiary groups include: - Individuals - Communities - Microenterprises / Entrepreneurs - Small-to-Medium Enterprises - Other Number of individuals (estimated) benefited by the organization's operations. These individuals may be the actual purchasers of the organization's goods or services or they may be direct beneficiaries of the organization's activities. Number of communities (estimated) benefited by the organization's operations. These communities may be the actual purchasers of the organization's goods or services or they may be direct beneficiaries of the organization's activities. Number of microenterprises / entrepreneurs (estimated) benefited by the organization's operations. These microenterprises / entrepreneurs may be the actual purchasers of the organization's goods or services or they may be direct beneficiaries of the organization's activities. Number of SMEs (estimated) benefited by the organization's operations. These SMEs may be the actual purchasers of the organization's goods or services or they may be direct beneficiaries of the organization's activities. Identify the types of demographic groups served by the organization's operations. Potential beneficiary groups include: - Women - Children and Adolescents - Ethnic Minorities and Indigenous Populations - Disabled - Other Number of women benefited by the organization's operations. Number of children and adolescents (below age of 18) benefited by the organization's operations. Number of indigenous or ethnic minorities benefited by the organization's operations. Number of disabled individuals benefited by the organization's operations. Number of "others" benefited by the organization's operations. Identify the socioeconomic groups served by the organization's operations. Potential beneficiary groups include: - Very poor - Poor - Low income - No specific target Number of very poor individuals benefited by the organization's operations. Very Poor - Clients living below an absolute extreme poverty line. Common extreme poverty lines include (1) persons in the bottom 50% of those living below the poverty line established by the national government, or (2) persons living on less than US $1.00 per day (technically $1.08 per day per capita at 1993 Purchasing Power Parity - PPP) or on less than of US $1.25 per day at 2005 PPP. Number of poor individuals benefited by the organization's operations. Poor Clients living below a poverty line. Common poverty lines include (1) persons living below the poverty line established by the national government, or (2) persons living on less than US $2.00 per day in daily per-capita expenditures at 1993 PPP. Number of beneficiaries living in semi-urban areas that are benefited by the organization's operations. Number of beneficiaries living in rural areas that are benefited by the organization's operations. Identify the location(s) of the groups served by the organization's operations. Select all applicable: - Major urban - A metropolitan statistical area of equal to or greater than 1 million. Includes both central city and surrounding suburbs. - Minor urban - A metropolitan statistical area of less than 1 million. Includes both central city and surrounding suburbs. - Semi-urban - Residential areas on the outskirts of a city or town with strong presence of non-farm economy. - Rural - All areas outside major urban and minor urban areas. Number of beneficiaries living in major urban areas that are benefited by the organization's operations. Number of beneficiaries living in minor urban areas that are benefited by the organization's operations. Number of low-income individuals benefited by the organization's operations. Low income - Clients above the poverty line but below the national median income. For any update about poverty lines and PPP visit: http://www.povertytools.org. Category Common Descriptors > Description Common Descriptors > Description Common Descriptors > Description Unit of Measure Fill in (Name) Year Selection Common Descriptors > Description Common Descriptors > Description Common Descriptors > Description Street Address City State or Province Postal Code Country Street Address City State or Province Postal Code Country Selection Common Descriptors > Description Common Descriptors > Description Common Descriptors > Description Fill in (Country) Fill In Selection Common Descriptors > Meta-Layers Selection Common Descriptors > Meta-Layers Selection Common Descriptors > Meta-Layers Selection Common Descriptors > Meta-Layers Selection Common Descriptors > Meta-Layers Selection Common Descriptors > Meta-Layers Number: Individuals Common Descriptors > Meta-Layers Number: Communities Common Descriptors > Meta-Layers Number: Microenterprises or Entrepreneurs Common Descriptors > Meta-Layers Number: SMEs Common Descriptors > Meta-Layers Selection Common Descriptors > Meta-Layers Common Descriptors > Meta-Layers Common Descriptors > Meta-Layers Common Descriptors > Meta-Layers Common Descriptors > Meta-Layers Common Descriptors > Meta-Layers Number: Women Number: Children / Adolescents Number: Minorities Number: Disabled Individuals Number: Other Selection Common Descriptors > Meta-Layers Number: Very poor individuals Common Descriptors > Meta-Layers Number: Poor individuals Common Descriptors > Meta-Layers Number: Individuals Common Descriptors > Meta-Layers Common Descriptors > Meta-Layers Number: Individuals Selection Common Descriptors > Meta-Layers Common Descriptors > Meta-Layers Common Descriptors > Meta-Layers Number: Individuals Number: Individuals Number: Low income individuals vince Postal Code Country vince Postal Code Country Identifier F1 Indicator Name Revenue F1.1 Revenue: Contributed F1.2 Revenue: Earned F2D Revenue Growth F3 F4 F5 F6D Cost of Goods Sold Operating Expenses (OPEX) Net Income Income Growth F7 F8 F9D Total Assets Total Liabilities Return on Assets (ROA) F10D F11D Equity or Net Assets Return on Equity (ROE) F12D F13D Working Capital Gross Margin F14 F15 Fixed Costs EBITDA F16 F17 F18 F19 F20 F21 F22 F23 Net Cash Flow New Investment Capital Entrepreneur Investment Total Value of Loans and Investments Accounts Payable Cash and Cash Equivalents: Period Start Cash and Cash Equivalents: Period End Cash Flow from Financing Activities F24 Cash Flow from Investing Activities F25 Cash Flow from Operating Activities F26 F27 Cash Balance Current Assets F28 Current Liabilities F29 Depreciation and Amortization / Write-offs F30 Gross Profit F31 Fixed Assets F32 F33 F34 Selling, General and Administration Expense Tax Paid Profit Margin Description Total operating revenue over the reporting period based on IFRS standard. Includes both contribution revenue (unrestricted and restricted operating grants and donations and in-kind contributions released for use during the reporting period) and earned revenues (for the sale of goods and services, interest bearing accounts, and fee income). Total contributed operating revenue over the reporting period. Includes both unrestricted and restricted operating grants and donations and in-kind contributions released for use during the reporting period. Does NOT include equity grants for capital, grants that are intended for future operating periods, or grants that will be passed through to other organizations. Total earned revenues over the reporting period. Includes interest on cash and marketable securities / investments, income earned on portfolio, fee income, contract income and other earned (not contributed income). Total growth in revenue from one reporting period to another. Calculation: (Revenues in reporting period 2 - Revenues in reporting period 1) / Revenues in reporting period 1 The direct costs attributable to the production of the goods sold by a company based on IFRS standard. A category of expenditure that a business incurs as a result of performing its normal business operations, based on IFRS standard. Profit based on IFRS standard. Total growth in income from one reporting period to another. Calculation: (Income in reporting period 2 - Income in reporting period 1) / Income in reporting period 1 Any item of economic value, especially that which can be converted to cash, based on IFRS standard. Total value of financial claims on a firm's assets, based on IFRS standard. Net income divided by the average assets held over the reporting period. Average assets held over the reporting period = (total assets at the beginning of the period + total assets at the end of the period) /2 Ownership interest in a corporation. Total assets minus total liabilities. Net income divided by the average shareholders equity held over the reporting period, based on IFRS standards. Average assets held over the reporting period = (total assets at the beginning of the period + total assets at the end of the period) /2 Current assets minus current liabilities. Percent of total revenues that the company retains after incurring the direct costs associated with producing the goods and services sold by the company. Calculation: The difference between total revenues over the reporting period and the total cost of goods sold, divided by the total revenues over the reporting period. Costs that do not vary based on production or sales levels. Earnings before interest, taxes, depreciation and amortization, based on IFRS standard. Equals cash receipts minus cash payments over a given period of time, based on IFRS standard. The total value of cash flows from all financing activities (both loans and investments) during the reporting period. Refers to the total equity in the enterprise at the time of investment, and/or other financial contribution, provided by the entrepreneur. Total value of financial portfolio products, including loans and investments in investees. Accounts payable are debts that must be paid off within a given period of time in order to avoid default. An item on the balance sheet that reports the value of a company's assets that are cash or can be converted into cash immediately. An item on the balance sheet that reports the value of a company’s assets that are cash or can be converted into cash immediately. The flow of cash between a firm and its owners and creditors. This category accounts for external activities such as issuing cash dividends, adding or changing loans, or issuing and selling more stock. The aggregate change in a company's cash position resulting from any gains (or losses) from investments in the financial markets and operating subsidiaries, and changes resulting from amounts spent on investments in capital assets such as plant and equipment. The cash generated from the operations of a company, generally defined as revenues less all operating expenses, but calculated through a series of adjustments to net income. The currency and cash items on hand. It is not possible to have negative cash on hand. The value of all assets that are reasonably expected to be converted into cash within one year in the normal course of business. Current assets can include cash, accounts receivable, inventory, marketable securities, prepaid expenses and other liquid assets that can be readily converted to cash. A company's debts or obligations that are due within one year. Current liabilities appear on the company's balance sheet and include short term debt, accounts payable, accrued liabilities and other debts. The total value of expenses recorded to allocate tangible (depreciation) and intangible (amortization) assets' cost over their useful life and to record the reduction in the value of an asset or earnings by the amount of an expense or loss. A company's revenue minus its cost of goods sold. Gross profit is a company's residual profit after selling a product or service and deducting the cost associated with its production and sale. Long-term tangible assets that are not expected to be converted into cash in the current or upcoming fiscal year, e.g., buildings, real estate, production equipment, and furniture. Sometimes called PLANT. Sum of all direct and indirect selling expenses and all general and administrative expenses of a company. Total value of taxes paid. Ratio of profitability calculated as net income divided by revenues, or net profits divided by sales. Category Framework > Financial Indicators Unit of Measure USD Framework > Financial Indicators USD Framework > Financial Indicators USD Framework > Financial Indicators Percentage Framework > Financial Indicators Framework > Financial Indicators Framework > Financial Indicators Framework > Financial Indicators USD USD USD Percentage Framework > Financial Indicators Framework > Financial Indicators Framework > Financial Indicators USD USD Percentage Framework > Financial Indicators Framework > Financial Indicators USD Percentage Framework > Financial Indicators Framework > Financial Indicators USD USD Framework > Financial Indicators Framework > Financial Indicators USD USD Framework > Financial Indicators Framework > Financial Indicators Framework > Financial Indicators Framework > Financial Indicators Framework > Financial Indicators Framework > Financial Indicators Framework > Financial Indicators Framework > Financial Indicators USD USD USD USD USD USD USD USD Framework > Financial Indicators USD Framework > Financial Indicators USD Framework > Financial Indicators Framework > Financial Indicators USD USD Framework > Financial Indicators USD Framework > Financial Indicators USD Framework > Financial Indicators USD Framework > Financial Indicators USD Framework > Financial Indicators Framework > Financial Indicators Framework > Financial Indicators USD USD Percentage Identifier OG1 OG1.1 Indicator Name Board of Directors or Governing Body Board of Directors: Diversity OG1.2 Board of Directors: Meeting Frequency* OG1.3 Board of Directors: Independence OG2 OG2.1 OG2.2 Governance Policies Policies: Code of Ethics Policies: Conflict of Interest OG2.3 OG2.4 OG3 OG4 OG4.1 OG4.2 OE5.0 OE5.0.1 OE5.0.2 OE5.1 Policies: Whistle blowing Policies: Records Retention Local Compliance Community Service Policies Community Service: Hours Contributed Community Service: Donations Full-time Employees Full-time Employees: Females Full-time Employees: Minorities Full-time: Skilled Employees OE5.1.1 Full-time: Skilled Employees - Female OE5.1.2 Full-time: Skilled Employees - Minority OE5.2.0 Full-time: Salaried Employees OE5.2.1 Full-time: Salaried Employees - Female OE5.2.2 OE5.3.0 Full-time: Salaried Employees - Minorities Full-time: Unskilled Employees OE5.3.1 OE5.3.2 OE5.4.0 Full-time: Unskilled Employees - Female Full-time: Unskilled Employees - Minority Full-time: Hourly Employees OE5.4.1 OE5.4.2 OE6 Full-time: Hourly Employees - Female Full-time: Hourly Employees - Minority Job Growth (Full-time) OE7 OE7.0.1 OE7.0.2 OE7.1.0 Part-time Employees Part-time Employees: Female Part-time Employees: Minorities Part-time: Skilled Employees OE7.1.1 Part-time: Skilled Employees - Female OE7.1.2 Part-time: Skilled Employees - Minorities OE7.2.0 Part-time: Salaried Employees OE7.2.1 OE7.2.2 OE7.3.0 Part-time: Salaried Employees - Female Part-time: Salaried Employees - Minorities Part-time: Unskilled Employees OE7.3.1 Part-time: Unskilled Employees - Female OE7.3.2 Part-time: Unskilled Employees - Minorities OE7.4.0 Part-time: Hourly Employees OE7.4.1 OE7.4.2 OE8 Part-time: Hourly Employees - Female Part-time: Hourly Employees - Minorities Job Growth (Part-time) OE9 OE10 OE11 OE11.1 OE11.2 OE11.3 OE12 OE13 Seasonal Employees Contract Employees Healthcare Benefits Healthcare Benefits: Employees Healthcare Premium Covered Healthcare Benefits: Value Departing Employees Staff Turnover Rate OE14 Inorganic Growth OE14.1 OE15.0 Inorganic Growth: Jobs Wages: Full-time* OE15.1.0 Wages: Full-time Skilled Employees* OE15.2.0 Wages: Full-time Unskilled Employees* OE15.3.0 Wages: Full-time Salaried Employees* OE15.4.0 Wages: Full-time Hourly Employees* OE16 Wage Growth: Full-time OE17.0.0 Wages: Part-time* OE17.1.0 Wages: Part-time Skilled Employees* OE17.2.0 Wages: Part-time Unskilled Employees* OE17.3.0 Wages: Part-time Salaried Employees* OE17.4.0 Wages: Part-time Hourly Employees* OE18 Wage Growth: Part-time OE19 OE20 OE21 OE22 OC22 Median Wage: Full-time Wages: Seasonal Employees Wages: Contract Workers Wage Equity Number of Customer Visits OC23 Growth in Target Population Served OC24 Growth in Target Population Served: Demographics* OC25 Growth in Target Population Served: Socioeconomics* OC26 Growth in Target Population Served: Location* OS27 OS28 Supplier Evaluation Local Suppliers Supported OS28.1 OS29 Local Suppliers Supported: Female Local Sourcing: Value OT30 OT30.1 OT30.2 OT31 OT31.1 Number of Full-time Employees Trained Number of Full-time Employees Trained: Skilled Number of Full-time Employees Trained: Unskilled Number of Full-time Training Hours Number of Full-time Training Hours: Skilled OT31.2 OT32 Number of Full-time Training Hours: Unskilled Full-time Employee Training OT32.1 Full-time Employee Training: Skilled OT32.2 Full-time Employee Training: Unskilled OT33 OT33.1 OT33.2 OT34 OEN35 OEN36 Cost of Training Cost of Training: Skilled Cost of Training: Unskilled Employee Health Education Program Energy Consumption Energy Conservation OEN37 Renewable Energy OEN38 OEN39 Greenhouse Gas Emissions Greenhouse Gas Reductions OEN40 Water Use OEN41 OEN42 OEN43 Water Conservation Water Treatment Waste Produced OEN44 OEN45 OF46 Material Usage Waste Reductions Employs Green Building Practices OF47 Commitment to Green Building Description Does the organization have a Board of Directors or other governing body? What percentage of the members from your Board of Directors or other governing body are from previously excluded populations? Previously excluded populations are defined as women, ethnic minorities, people with disabilities or people from low income households. How often the Board of Directors or governing body meets (virtual meetings should be included in this count). - Annually - Biannually - Quarterly - Other Does the board of directors, or other governing body, consist of a majority of independent directors (according to local independence requirements)? Do formal, written corporate governance policies exist that establish clear expectations and guidelines? Does a code of ethics exist? Does the company monitor and disclose any potential conflicts of interest between the company, Board members, owners or material investors? Does the company have a whistle-blowing policy? Are national/local policies around records retention met? Has the firm been found out of compliance with any local labor, tax, or environmental regulations over the reporting period? Is there a written community service policy? What is the total number of volunteer hours donated for last year? What is the dollar value of all community service donations made by the organization? Number of full-time employees. Full-time employees are considered to be individuals that work over 35 hours per week. Number of full-time female employees. Full-time employees are considered to be individuals that work over 35 hours per week. Number of full-time minority employees. Full-time employees are considered to be individuals that work over 35 hours per week. Number of full-time employees that are considered skilled employees . The total number of skilled and unskilled full-time employees should sum to the total number of full-time employees (Indicator OE5.0). Note: If the number of skilled employees is not tracked, substitute salaried workers as skilled workers. Number of full-time female employees that are considered skilled employees . Note: If the number of skilled employees is not tracked, substitute salaried workers as skilled workers. Number of full-time minority employees that are considered skilled employees . Note: If the number of skilled employees is not tracked, substitute salaried workers as skilled workers. Number of full-time salaried employees. The total number of full-time salaried and full-time hourly employees should sum to the total number of fulltime employees (Indicator O5.0). Number of female full-time salaried employees. Number of minority full-time salaried employees. Number of full-time employees that are considered unskilled employees. The total number of skilled and unskilled full-time employees should sum to the total number of full-time employees (Indicator O5.0). Note: If the number of unskilled employees is not tracked, substitute full-time hourly workers as unskilled workers. Number of female full-time employees that are considered unskilled employees. Number of minority full-time employees that are considered unskilled employees. Number of full-time hourly employees. The total number of full-time salaried and full-time hourly employees should sum to the total number of full-time employees (Indicator O5.0). Number of full-time female hourly employees. Number of full-time minority hourly employees. The total growth in full-time jobs from one period to another. Calculation: (Total FT employees in reporting period 2 - Total FT employees in reporting period 1) / Total FT employees in reporting period 1 Number of on-going part-time employees defined as anyone working less than 35 hours per week, each week. Number of female on-going part-time employees defined as anyone working less than 35 hours per week, each week. Number of minority on-going part-time employees defined as anyone working less than 35 hours per week, each week. Number of on-going part-time employees that are considered skilled employees . The total number of skilled and unskilled part-time employees should sum to the total number of part-time employees (Indicator OE7.0). Note: If the number of skilled employees is not tracked, substitute salaried workers as skilled workers. Number of female on-going part-time employees that are considered skilled employees . Note: If the number of skilled employees is not tracked, substitute salaried workers as skilled workers. Number of minority on-going part-time employees that are considered skilled employees . Note: If the number of skilled employees is not tracked, substitute salaried workers as skilled workers. Number of part-time salaried employees. The total number of part-time salaried and part-time hourly employees should sum to the total number of part-time employees (Indicator OE7.0). : Number of female part-time salaried employees. Number of minority part-time salaried employees. Number of part-time employees with are considered unskilled employees. The total number of skilled and unskilled part-time employees should sum to the total number of part-time employees (Indicator OE7.0). Note: If the number of unskilled employees is not tracked, substitute part-time hourly workers as unskilled workers. Number of female part-time employees with are considered unskilled employees. Note: If the number of unskilled employees is not tracked, substitute part-time hourly workers as unskilled workers. Number of minority part-time employees with are considered unskilled employees. Note: If the number of unskilled employees is not tracked, substitute part-time hourly workers as unskilled workers. Number of part-time hourly employees. The total number of part-time salaried and part-time hourly employees should sum to the total number of part-time employees (Indicator OE7.0). Number of female part-time hourly employees. Number of minority part-time hourly employees. The total growth in part-time jobs from one period to another. Calculation: (Total part-time employees in reporting period 2 - Total part-time employees in reporting period 1) / Total part-time employees in reporting period 1 Number of seasonal employees, primarily used in agriculture or fisheries. Number of contracted employees, generally hired for the completion of a specific task. Are your full-time employees (see previous definition) offered healthcare insurance (defined as health, dental, eye, or other)? Number of full-time employees who have elected to receive healthcare benefits through company programs. What percentage of the employee's healthcare premium is covered by the company/organization? Total value of healthcare benefits paid by the company over the reporting period. Number of full-time and part-time employees departing organization (voluntarily or involuntary). Percentage of staff having left the organization during the last reporting year. Calculation: Number of departing full and part time employees over reporting period / Average number of full and part time employees over reporting period Have any business acquisitions been made during the reporting period that would have contributed to growth in the total number of employees? How many jobs claimed during the reporting period are a direct result of a business acquisition? Total wages (including bonuses) paid to all full-time employees: - All Employees (OE15.0) - Females (OE15.0.1) - Minorities (OE15.0.2) Total wages (including bonuses) paid to full-time skilled employees: - Total Full-time Employees (OE15.1.0) - Females (OE15.1.1) - Minorities (OE15.1.2) Total wages (including bonuses) paid to full-time unskilled employees: - Total Full-time Employees (OE15.2.0) - Females (OE15.2.1) - Minorities (OE15.2.2) Total wages (including bonuses) paid to full-time salaried employees: - Total Full-time Employees (OE15.3.0) - Females (OE15.3.1) - Minorities (OE15.3.2) Total wages (including bonuses) paid to full-time hourly employees: - Total Full-time Employees (OE15.4.0) - Females (OE15.4.1) - Minorities (OE15.4.2) Growth in dollar value of wages paid to full-time employees over the reporting period. Calculation: (Total full-time wages in reporting period 2 - Total fulltime wages in reporting period 1) / Total full-time wages in reporting period 1 Total wages (including bonuses) paid to all part-time employees: - Total Part-time Employees (OE17.0.0) - Females (OE17.0.1) - Minorities (OE17.0.2) Total wages (including bonuses) paid to part-time skilled employees: - Total Part-time Employees (OE17.1.0) - Female (OE17.1.1) - Minority (OE17.1.2) Total wages (including bonuses) paid to part-time unskilled employees: - Total Part-time Employees (OE17.2.0) - Females (OE17.2.1) - Minorities (OE17.2.2) Total wages (including bonuses) paid to part-time salaried employees: - Total Part-time Employees (OE17.3.0) - Females (OE17.3.1) - Minorities (OE17.3.2) Total wages (including bonuses) paid to part-time hourly employees: - Total Part-time Employees (OE17.4.0) - Females (OE17.4.1) - Minorities (OE17.4.2) Growth in dollar value of wages paid to part-time employees over the reporting period. Calculation: (Total part-time wages in reporting period 2 Total part-time wages in reporting period 1) / Total part-time wages in reporting period 1 Median wage paid to full-time, non-management employees. Total wages and salaries paid to all seasonal employees. Total wages and salaries paid to all contracted workers. Ratio of highest paid employee to lowest paid employee. The total number of customer visits to a specific facility. These visits could be to a retail shop, healthcare clinic, agro-input dealer, etc. This indicator is not intended to track the total number of unique customers - simply the amount of foot traffic a facility receives. Growth in target population served (based on number of individuals served DES11.1). Calculation: (Total number of individuals in reporting period 2 Total number of direct individuals in reporting period 1) / Total number of customers in reporting period 1. Growth in target population served (based on number of individuals served DES12.1, DES12.2, DES12.3, DES12.4). Calculation: (Total number of individuals in reporting period 2 - Total number of direct individuals in reporting period 1) / Total number of customers in reporting period 1. - Women (OC24.1) - Children & Adolescents (OC24.2) - Minorities (OC24.3) - Other (OC24.4) Growth in target population served based on socioeconomic information filled out in the descriptor indicators (DES13.1, DES13.2, DES13.3). Calculation: (Total number of individuals in reporting period 2 - Total number of direct individuals in reporting period 1) / Total number of customers in reporting period 1. - Very Poor (OC25.1) - Poor (OC25.2) - Low Income (OC25.3) Growth in target population served based on location/geographic information filled out in the descriptor indicators (DES14.1, DES14.2, DES14.3, DES14.4). Calculation: (Total number of individuals in reporting period 2 - Total number of direct individuals in reporting period 1) / Total number of customers in reporting period 1. - Major Urban (OC26.1) - Minor Urban (OC26.2) - Semi-Urban (OC26.3) - Rural ((OC26.4) When evaluating potential suppliers, is social and environmental performance considered? Local suppliers providing products or services necessary for operations. Local defined as: within an estimated 100 mile radius of the business. Total number of female owned/run businesses suppliers supported. Local defined as: within an estimated 100 mile radius of the business. Local Sourcing: Enter the estimated value of local goods and services purchased for the latest year available. Local defined as: within an estimated 100 mile radius of the business. This should be some fraction of COGS (based on the 100 mile radius) Total number of full-time employees trained through programs provided by the organization (both internally and externally). Total number of skilled full-time employees trained through programs provided by the organization (both internally and externally). Total number of unskilled full-time employees trained through programs provided by the organization (both internally and externally). Total number of training hours for all full-time employees provided over the course of the reporting period. Total number of training hours for all skilled full-time employees provided over the course of the reporting period. Total number of training hours for all unskilled full-time employees provided over the course of the reporting period. Average number of training hours per employee received over the course of the reporting period. Calculation: Total number of training hours for all fulltime employees/number of full-time employees trained. Average number of training hours per skilled full-time employee received over the course of the reporting period. Calculation: Total number of training hours for all skilled full-time employees/number of skilled full-time employees. Average number of training hours per unskilled full-time employee received over the course of the reporting period. Calculation: Total number of training hours for all unskilled full-time employees/number of unskilled full-time employees. Total cost of training provided to all full-time employees. Total cost of training provided to all skilled full-time employees. Total cost of training provided to all unskilled full-time employees. Total dollars spent on employee health education and promotion. Total energy consumption calculated through electricity bills and/or from estimated on-site energy generation and consumption. Estimated energy saved due to conservation and efficiency improvements. Such actions might include relamping, green IT, process improvements in manufacturing. Calculation: energy consumed in reporting period 2 (MWhs) energy consumed in reporting period 1 (MWhs). Estimated percentage of energy consumed from renewable sources. These sources can be from either utility green power programs or on-site generation. Total greenhouse gas emissions emitted through organization's operations. Leverage GRI guidance for this calculation. Total greenhouse gas reductions achieved through programs and initiatives. These initiatives could include energy efficiency measures, use of environmentally superior technologies, etc. Calculation: greenhouse gas emissions in reporting period 2 - greenhouse gas emissions in reporting period 1. Total water used though organization's operations (includes uses for productive processes such as packaging, manufacturing, and for human consumption). Water reduction achieved through conservation efforts in operations. Total waste water treated from productive processes. Total weight of solid waste produced based on: Reporting from a waste management organization; Tally of receipts from a dump or disposal; Estimated waste based weekly average. Does the company use substitution, recycling, or recovery to reduce material usage? Waste reductions achieved through formal programs for substitution, recycling or recovery. Does your organization occupy green/environmentally superior buildings / office space? Environmentally superior is defined as those adopting some practices from LEED, Energy Star, Green Globes, Bream, ASHRAE, CASBEE or similar local standards. What percentage of your facilities are deemed green/environmentally superior buildings? Category Operations Indicators > Governance Operations Indicators > Governance Unit of Measure Yes/No Percentage Operations Indicators > Governance Selection Operations Indicators > Governance Yes / No Operations Indicators > Governance Operations Indicators > Governance Operations Indicators > Governance Yes / No Yes/No Yes / No Operations Indicators > Governance Operations Indicators > Governance Operations Indicators > Governance Operations Indicators > Governance Operations Indicators > Governance Operations Indicators > Governance Operations Indicators > Jobs Operations Indicators > Jobs Operations Indicators > Jobs Operations Indicators > Jobs Yes / No Yes / No Yes / No Yes / No Number: Hours USD Number: Employees Number: Females Number: Minorities Number: Employees Operations Indicators > Jobs Number: Females Operations Indicators > Jobs Number: Minorities Operations Indicators > Jobs Number: Employees Operations Indicators > Jobs Number: Females Operations Indicators > Jobs Operations Indicators > Jobs Number: Minorities Number: Employees Operations Indicators > Jobs Operations Indicators > Jobs Operations Indicators > Jobs Number: Females Number: Minorities Number: Employees Operations Indicators > Jobs Operations Indicators > Jobs Operations Indicators > Jobs Number: Females Number: Minorities Percentage Operations Indicators > Jobs Operations Indicators > Jobs Operations Indicators > Jobs Operations Indicators > Jobs Number: Employees Number: Females Number: Minorities Number: Employees Operations Indicators > Jobs Number: Females Operations Indicators > Jobs Number: Minorities Operations Indicators > Jobs Number: Employees Operations Indicators > Jobs Operations Indicators > Jobs Operations Indicators > Jobs Number: Females Number: Minorities Number: Employees Operations Indicators > Jobs Number: Females Operations Indicators > Jobs Number: Minorities Operations Indicators > Jobs Number: Employees Operations Indicators > Jobs Operations Indicators > Jobs Operations Indicators > Jobs Number: Females Number: Minorities Percentage Operations Indicators > Jobs Operations Indicators > Jobs Operations Indicators > Jobs Operations Indicators > Jobs Operations Indicators > Jobs Operations Indicators > Jobs Operations Indicators > Jobs Operations Indicators > Jobs Number: Employees Number: Employees Yes/No Number: Employees Percentage USD Number: Departed Employees Percentage Operations Indicators > Jobs Yes / No Operations Indicators > Jobs Operations Indicators > Wages Number: Jobs USD Operations Indicators > Wages USD Operations Indicators > Wages USD Operations Indicators > Wages USD Operations Indicators > Wages USD Operations Indicators > Wages Percentage Operations Indicators > Wages USD Operations Indicators > Wages USD Operations Indicators > Wages USD Operations Indicators > Wages USD Operations Indicators > Wages USD Operations Indicators > Wages Percentage Operations Indicators > Wages Operations Indicators > Wages Operations Indicators > Wages Operations Indicators > Wages Operations Indicators > Customers USD USD USD Percentage Number: Visits Operations Indicators > Customers Percentage Operations Indicators > Customers Percentage Operations Indicators > Customers Percentage Operations Indicators > Customers Percentage Operations Indicators > Suppliers Operations Indicators > Suppliers Yes/No Number: Local Suppliers Operations Indicators > Suppliers Operations Indicators > Suppliers Number: Female Suppliers USD Operations Indicators > Training Operations Indicators > Training Operations Indicators > Training Operations Indicators > Training Operations Indicators > Training Number: Employees Number: Skilled employees Number: Unskilled employees Number: Hours Number: Hours Operations Indicators > Training Operations Indicators > Training Number: Hours Number: Hours Operations Indicators > Training Number: Hours Operations Indicators > Training Number: Hours Operations Indicators > Training Operations Indicators > Training Operations Indicators > Training Operations Indicators > Training Operations Indicators > Energy Operations Indicators > Energy USD USD USD USD Number: MWhs Number: MWhs Operations Indicators > Energy Percentage Operations Indicators > Emissions Operations Indicators > Emissions Number: Tonnes CO2 Equivalent Number: Tonnes CO2 Equivalent Operations Indicators > Water Number: Liters Operations Indicators > Water Operations Indicators > Water Operations Indicators > Waste Number: Liters Number: Liters Number: Kgs Operations Indicators > Waste Operations Indicators > Waste Operations Indicators > Facilities Yes/No Percentage Yes/No Operations Indicators > Facilities Percentage Identifier A1 Indicator Name Type of Product or Service* A2 A3 A3.1 A3.2 Primary Product or Service Total Sales Sales: Exports Sales: Certified crops A4 A5 A6 A6.1 A6.2 A7 A7.1 A8 Exports: Percentage of Sales Purchases from Rural Producers Rural Producers: Total Rural Producers: Individuals Rural Producers: Groups/Organizations Cultivated Land Area Cultivated Land Area: Sustainable Certifications A9 Price Premium: Certified Products A10 Indirect Jobs A10.1 A11 Indirect Jobs: Number Agrochemicals A11.1 A12 Agrochemicals: Area Treated Productive Forests Description Identify types of products and services (could enter multiple selections). If the correct products or services are not represented in this list, please classify as "other" and then fill in the subsequent indicator (A2). - Products - Animal Goods (Dairy products, Meat, Eggs, Wool) - Products - Crops (Fruits, Vegetables, Grains) - Products - Coffee - Products - Handicrafts - Processing - Crops or Animal Products - Retail - Retail / Distribution Center - Services - Education / Training - Other Describe primary product or service. Total sales of all agricultural or artisanal goods produced (if different than revenue). Total export sales of all agricultural or artisanal products financed. Total sales of certified crops. Certified crops may include fair trade, Forest Stewardship, Rainforest Alliance, Starbucks C.A.F.E., Utz certification, USDA Organic, Quality Assurance International - Certified Organic, EU Organic Standards, Marine Stewardship Council, or others. Estimated percentage of product sales that come from the export market over total sales (or revenue). Total value of products purchased from rural producers. Total number of rural producers that sold to the business. Total number of rural individuals that sold to the business. Total number of rural organizations, village groups or cooperatives that sold to the business. Total Hectares under cultivation. Hectares under sustainable cultivation. Certifications or memberships (fill in all that apply): Rainforest Alliance; Forest Stewardship; Smithsonian; Starbucks CAFE; FLO; Utz Kapeh; Fair Trade; USDA Organic; Quality Assurance International (OAI) - Certified Organic; EU Organic Standards (834.2007 and 889/2008); Marine Stewardship Council; Other Price premium obtained for the sale of a certified good relative to the price that would otherwise be obtained in that area for a similar, uncertified good. Calculation: (Total sales revenue for a set quantity of a certified good potential sales revenue for a set quantity of an uncertified good, based on prices available in the local market) / potential sales revenue for a set quantity of an uncertified good, based on prices available in the local market. Description of indirect jobs created through the investment in the organization. For example, in the case of a coop, indirect jobs might include: Hired employees - employees hired by the farmer to aid in the production and operation of the farm (farm hands, etc.) Number of indirect jobs created as described in A10. Amount of highly hazardous pesticides purchased. Refer to the Forest Stewardship Council's list of pesticides. Total area of land treated with highly hazardous pesticides (as determined by the Forest Stewardship Council). Total area of productive forests (areas where timber may be harvested). Category Sector Specific Indicators > Agriculture and Artisanal Unit of Measure Selection Sector Specific Indicators > Agriculture and Artisanal Sector Specific Indicators > Agriculture and Artisanal Sector Specific Indicators > Agriculture and Artisanal Sector Specific Indicators > Agriculture and Artisanal Fill in (Product or Service) USD USD USD Sector Specific Indicators > Agriculture and Artisanal Sector Specific Indicators > Agriculture and Artisanal Sector Specific Indicators > Agriculture and Artisanal Sector Specific Indicators > Agriculture and Artisanal Sector Specific Indicators > Agriculture and Artisanal Sector Specific Indicators > Agriculture and Artisanal Sector Specific Indicators > Agriculture and Artisanal Sector Specific Indicators > Agriculture and Artisanal Percentage USD Number: Rural Producers Number: Individual Suppliers Number: Groups or Organizations Number: Hectares Number: Hectares Fill in (Certification Descriptions) Sector Specific Indicators > Agriculture and Artisanal Percentage Sector Specific Indicators > Agriculture and Artisanal Fill in (Description) Sector Specific Indicators > Agriculture and Artisanal Sector Specific Indicators > Agriculture and Artisanal Number: Indirect Jobs Number: Kgs Sector Specific Indicators > Agriculture and Artisanal Sector Specific Indicators > Agriculture and Artisanal Number: Hectares Number: Hectares Identifier EE1 Indicator Name Type of Product or Service* EE2 EE3 Primary Product or Service Number of Units Produced EE4 Number of Units Sold/Distributed EE5 Units Installed EE6 Traditional/Fossil-fuel Based Energy Produced EE7 Renewable/Clean Energy Produced EE8 EE8.1 EE8.2 EE9 EE9.1 EE9.2 EE9.3 EE9.4 EE10 Utilization: Installed Capacity Utilization: Actual Production Utilization: Percentage Energy Savings: Electricity Energy Savings: Charcoal Energy Savings: Firewood Energy Savings: Oil Energy Savings: Kerosene GHG Offset/Mitigated EE11 New Access to Energy: Households EE12 EE13 EE14 EE15 Improved Access to Energy: Households New Access to Energy: Businesses Improved Access to Energy: Businesses Potable Water Production Capacity: Community Installation EE16 Community Installation: Water Use per Person EE17 Agricultural Water Production Capacity: Community Installation EE18 Water Production Capacity: Point-of-Use EE19 EE20 EE21 EE22 EE23 Clean Water Access: Households Clean Water Access: Individuals Water Treatment Return Flow Land Preserved EE24 EE25 High Conservation Value Forests Coastlines Preserved EE26 EE27 Land Reforested Trees Planted Description Identify types of products and services (could enter multiple selections). If the correct products or services are not represented in this list, please classify as "other" and then fill in the subsequent indicator (EE2). - Energy Generation - Alternative energy / Renewable (Wind, Solar, Hydro, Biomass/Biogas) - Energy Generation - Fossil fuel / Traditional Fuel (Oil, Coal, Kerosene) - Products - Energy Efficient / Environmentally Superior Technologies - Products - Energy Production - Water Purification / Production (Community Water Systems) - Water Treatment (Community / Individual Sewage Systems) - Products - Water Purification Systems (Household Water Purifiers) - Environment - Conservation - Other Describe product or service. For example: 5kW wind turbines; solar home systems; electricity; etc. Units produced as described above in EE1 and EE2. For example, number of solar home systems, number of wind turbines, number of cook stoves, number of reverse osmosis systems. Number of units sold as described above. For example, number of solar home systems, number of wind turbines, number of cook stoves, number of reverse osmosis systems. Units installed by organization. For example, number of solar home systems, number of wind turbines, number of reverse osmosis systems. Electricity produced over the reporting period, whether directly from operation of power grids or indirectly through products/services provided related to fossil fuel-based electricity (MWh). Renewable electricity produced over the reporting period, whether directly from operation of power grids or indirectly through products/services provided. Theoretical electricity generation over the course of the reporting period based on the planned operation of the system. Actual electricity generation over reporting period. Utilization of the system as a percentage. Calculation: Actual production / installed capacity Electricity saved / displaced through energy efficiency measures or the sale of more efficient /environmentally superior products or services. Charcoal saved / displaced through energy efficiency measures or the sale of more efficient /environmentally superior products or services. Firewood saved / displaced through energy efficiency measures or the sale of more efficient /environmentally superior products or services. Oil saved / displaced through energy efficiency measures or the sale of more efficient /environmentally superior products or services. Kerosene saved / displaced through energy efficiency measures or the sale of more efficient /environmentally superior products or services. GHG offset / mitigated by replacing traditional generation with renewable, modern, or more efficient power generation / use measured in tonnes of CO2 equivalents. Calculations should be made leveraging CDM guidelines/methodologies to the extent possible. Previously unelectrified households served with access to electricity either from utility/community generation, distributed generation or improved distribution. Households served with access to modern/improved energy (i.e. more consistent delivery) Businesses and community facilities / public buildings served with modern/improved energy. Businesses and community facilities/public buildings provided with access to improved energy (i.e. more consistent delivery). Potable water production capacity at a community installation (serving multiple households) calculated based on the installed capacity of the system. Estimated consumption of water per person per day. Calculation: Daily potable water production capacity at community installation (in Liters) divided by the number of individuals in the community serviced by the installation. Non-potable or irrigation quality water production capacity at a community installation (serving multiple households) calculated based on the installed capacity of the system. Total number of liters produced or sold through point-of-use devices, based on capacity estimates. Point-of-use devices include membrane/RO and small solar stills. Number of households with access to clean water. Number of people with access to clean water (estimate based on an average of 4 people per household). Volume of waste water cleaned or improved. Total volume of water (return flow) that is returned to the water table at the same or better quality than when it was diverted. Land area designated as a strict reserve. Such land includes properties or fields protected by law in order to preserve or protect their biodiversity and environmental services. Examples of such land include national parks, wildlife refuges, forest and private reserves. Total area of High Conservation Value Forests protected. Total length of coastlines protected through the establishment of conservation areas. Such coastlines include stream or river banks and coastlines along water bodies. Total number of hectares that have been reforested. Total number of trees planted. Category Sector Specific Indicators > Energy, Environment and Water Unit of Measure Selection Sector Specific Indicators > Energy, Environment and Water Sector Specific Indicators > Energy, Environment and Water Fill in (Product or Service) Number: Units Sector Specific Indicators > Energy, Environment and Water Number: Units Sector Specific Indicators > Energy, Environment and Water Number: Units Sector Specific Indicators > Energy, Environment and Water Number: MWhs Sector Specific Indicators > Energy, Environment and Water Number: MWhs Sector Specific Indicators > Energy, Environment and Water Sector Specific Indicators > Energy, Environment and Water Sector Specific Indicators > Energy, Environment and Water Sector Specific Indicators > Energy, Environment and Water Sector Specific Indicators > Energy, Environment and Water Sector Specific Indicators > Energy, Environment and Water Sector Specific Indicators > Energy, Environment and Water Sector Specific Indicators > Energy, Environment and Water Sector Specific Indicators > Energy, Environment and Water Number: MWhs Number: MWhs Percentage Number: MWhs Number: Tonnes Number: Tonnes Number: Barrels Number: Liters Number: Tonnes of CO2 Equivalent Sector Specific Indicators > Energy, Environment and Water Number: Households Sector Specific Indicators > Energy, Environment and Water Sector Specific Indicators > Energy, Environment and Water Sector Specific Indicators > Energy, Environment and Water Sector Specific Indicators > Energy, Environment and Water Number: Households Number: Businesses or Facilities Number: Businesses or Facilities Served Number: Liters Sector Specific Indicators > Energy, Environment and Water Number: Liters Sector Specific Indicators > Energy, Environment and Water Number of liters Sector Specific Indicators > Energy, Environment and Water Number: Liters Sector Specific Indicators > Energy, Environment and Water Sector Specific Indicators > Energy, Environment and Water Sector Specific Indicators > Energy, Environment and Water Sector Specific Indicators > Energy, Environment and Water Sector Specific Indicators > Energy, Environment and Water Number: Households Number: People Number: Liters/day Number: Liters / day Number: Hectares Sector Specific Indicators > Energy, Environment and Water Sector Specific Indicators > Energy, Environment and Water Number: Hectares Number: Kilometers Sector Specific Indicators > Energy, Environment and Water Sector Specific Indicators > Energy, Environment and Water Number: Hectares Number: Trees Identifier ED1 Indicator Name Type of Product or Service* ED2 ED3 ED3.1 ED3.2 ED4 ED4.1 ED4.2 ED5 Primary Product or Service New Primary Students Given Access New Primary Students: Female New Primary Students: Minorities New Secondary Students given Access New Secondary Students: Female New Secondary Students: Minorities Transition Rate: Primary to Secondary ED5.1 Transition Rate: Primary to Secondary - Female ED6 ED6.1 Drop Out Rate: Primary Drop Out Rate: Primary - Female ED7 Drop Out Rate: Secondary ED7.1 Drop Out Rate: Secondary - Female ED8 Net Enrolment Rate: Primary ED8.1 Net Enrolment Rate: Primary - Female ED9 Net Enrolment Rate: Secondary ED9.1 Net Enrolment Rate: Secondary - Female ED10 Gross Enrollment Ratio: Primary ED11 Gross Enrolment Ratio: Secondary ED12 Primary Net Intake Rate ED13 New Educational Materials* ED13.1 ED13.2 ED14 ED15 New Educational Materials: Number New Educational Materials: Value Students to Facility Ratio Students to Classroom Ratio ED16 Students to Classroom Square Foot Ratio ED17 ED18 ED19 ED20 ED21 Student to Teacher Ratio Textbook to Student Ratio Student to Toilet Ratio Educator Experience: Years Teaching Educator Experience: Qualifications ED22 ED22.1 ED22.2 ED23 Educators Trained Hours of Educator Training Educator Training: Average Hours Facilities Built, Converted or Expanded (Type)* ED23.1 Facilities Built, Converted or Expanded: Remodel type* ED23.2 Facilities Built, Converted or Expanded: Space Type* ED23.3 ED24 ED25 ED26 ED27 Facilities Built, Converted or Expanded: Sq. Ft Non-Academic Programs Offered by School Non-Academic, Basic Health-related Programs Offered by School Vehicles Managed Student Transportation Description Identify types of products and services (could enter multiple selections). If the correct products or services are not represented in this list, please classify as "other" and then fill in the subsequent indicator (ED2). - Facilities / Infrastructure - New - Facilities / Infrastructure - Renovations / Improvements - Production - Educational Materials - Services - Student Education - Services - Instructor Training - Retail / Wholesale - Traditional Educational Materials - Retail / Wholesale - Technology - Transportation Services - Other Describe primary product or service. Number of primary students provided access to education/training that were previously not served. Number of female primary students provided access to education/training that were previously not served. Number of minority primary students provided access to education/training that were previously not served. Number of secondary students provided access to education/training that were previously not served. Number of female secondary students provided access to education/training that were previously not served. Number of minority secondary students provided access to education/training that were previously not served. Rates of transition from primary education indicate the percentage of a cohort of pupils which proceeds from the last year of primary to the first year of secondary education. The calculation is based on the data on new entrants (enrolments minus repeaters) to secondary education in a given year, expressed as a percentage of enrolment in the last grade of primary school the previous year. Rate of transition for females from primary education to secondary education indicate the percentage of a cohort of pupils which proceeds from the last year of primary to the first year of secondary education. The calculation is based on the data on new female entrants (enrolments minus repeaters) to secondary education in a given year, expressed as a percentage of female enrolment in the last grade of primary school the previous year. Percentage of students who drop out of primary educational programs each year (based on number of students who start the program). Percentage of female students who drop out of primary educational programs each year (based on number of students who start the program). Percentage of students who drop out of secondary educational programs each year (based on number of students who start the program). Percentage of female students who drop out of secondary educational programs each year (based on number of students who start the program). Enrolment of the official age group for primary levels of education expressed as a percentage of the corresponding population. Divide the number of pupils (or students) enrolled who are of the official age group for primary levels of education by the population for the same age group and multiply the result by 100. Enrolment of the official age group for primary levels of education expressed as a percentage of the corresponding population. Divide the number of female pupils (or students) enrolled who are of the official age group for primary levels of education by the female population for the same age group and multiply the result by 100. Enrolment of the official age group for secondary levels of education expressed as a percentage of the corresponding population. Divide the number of pupils (or students) enrolled who are of the official age group for secondary levels of education by the population for the same age group and multiply the result by 100. Enrolment of the official age group for secondary levels of education expressed as a percentage of the corresponding population. Divide the number of female pupils (or students) enrolled who are of the official age group for secondary levels of education by the female population for the same age group and multiply the result by 100. Total enrolment in primary levels of education, regardless of age, expressed as a percentage of the eligible official school-age population corresponding to the primary levels of education in a given school year. Divide the number of primary pupils (or students) enrolled in a given level of education regardless of age by the population of the age group which officially corresponds to primary levels of education, and multiply the result by 100. Total enrolment in secondary levels of education, regardless of age, expressed as a percentage of the eligible official school-age population corresponding to the secondary levels of education in a given school year. Divide the number of secondary pupils (or students) enrolled in a given level of education regardless of age by the population of the age group which officially corresponds to secondary levels of education, and multiply the result by 100. The share of children who enter school at the official school entrance age. Calculation method: Number of new entrants to the first grade of primary school who are of official primary school entrance age / total number of children of official primary school entrance age. Indicate the manner by which the educational materials (new books or course packets) are provided / generated: - Donations - Sales - Production Total number of new educational materials (books or course packets) provided. The total value of the educational materials (books or course packets) provided. Number of students per school / facility. Number of students taught per classroom. Divide the total number of pupils enrolled in primary or secondary school by the total number of classrooms in primary or secondary school over one calendar year. Number of students per square feet of classroom. Number of students enrolled in the school over the calendar year to the number of teachers employed by the school. Ratio of the number of textbooks owned/provided by the school to the number of students enrolled in the school over the calendar year. Ratio of the number of students enrolled in a school over the calendar year to the number of toilets at the school. Average number of years of formal education for teacher/instructors. What percentage of teachers have obtained training or have qualifications that meet or exceed minimum requirements of the local area? Number of teachers, educators or instructors that received training /education. Number of total hours of training provided for teachers/instructors. Average number of training hours provided per teacher/instructor. Type of facility that is built, converted or expanded: - Public school - Semi-public school - Private school - Other Type of facility upgrade that is made: - New Facility - Expanded Facility - Converted Facility - Remodeled Facility Type of facility upgrade that is made: - Classrooms - Tertiary Facilities (gymnasiums, lecture halls, playgrounds) - Bathrooms / Toilets Total square footage of space that was built, converted or expanded. Number of extracurricular programs provided by educational institution (after school sports,etc.). Number of basic health-related programs provided by educational institution (school lunch program, healthcare). Vehicles or buses providing transportation for students. Students provided transportation services. Category Sector Specific Indicators > Education Unit of Measure Selection Sector Specific Indicators > Education Sector Specific Indicators > Education Sector Specific Indicators > Education Sector Specific Indicators > Education Sector Specific Indicators > Education Sector Specific Indicators > Education Sector Specific Indicators > Education Sector Specific Indicators > Education Fill in (Product or Service) Number: Students Number: Females Number: Minorities Number: Students Number: Females Number: Minorities Percentage Sector Specific Indicators > Education Percentage Sector Specific Indicators > Education Sector Specific Indicators > Education Percentage Percentage Sector Specific Indicators > Education Percentage Sector Specific Indicators > Education Percentage Sector Specific Indicators > Education Percentage Sector Specific Indicators > Education Percentage Sector Specific Indicators > Education Percentage Sector Specific Indicators > Education Percentage Sector Specific Indicators > Education Percentage Sector Specific Indicators > Education Percentage Sector Specific Indicators > Education Percentage Sector Specific Indicators > Education Selection Sector Specific Indicators > Education Sector Specific Indicators > Education Sector Specific Indicators > Education Sector Specific Indicators > Education Number: Books or Packets USD Ratio: Students / Facility Ratio: Students / Classrooms Sector Specific Indicators > Education Ratio: Students / Sq. Feet Sector Specific Indicators > Education Sector Specific Indicators > Education Sector Specific Indicators > Education Sector Specific Indicators > Education Sector Specific Indicators > Education Ratio: Students / Teachers Ratio: Textbooks / Students Ratio: Students / Toilets Number: Years Percentage Sector Specific Indicators > Education Sector Specific Indicators > Education Sector Specific Indicators > Education Sector Specific Indicators > Education Number: Educators Number: Hours Number: Hours Selection Sector Specific Indicators > Education Selection Sector Specific Indicators > Education Selection Sector Specific Indicators > Education Sector Specific Indicators > Education Sector Specific Indicators > Education Sector Specific Indicators > Education Sector Specific Indicators > Education Number: Square Feet Number: Programs Number: Programs Number: Vehicles Number: Students Identifier CD1 Indicator Name Type of Product or Service* CD2 CD3 CD4 CD4.1 CD4.2 Primary Product or Service People Housed Housing Units Housing Units: Value Housing Units: Type* CD4.3 CD4.4 CD4.5 Housing Units: Affordable Housing Units: Percent Affordable Housing Units: Location* CD4.6 CD4.7 Housing Units: Zone Identifier Housing Units: Address Information CD5 CD5.1 CD5.2 Green Building Housing Units Green Building Housing Units: Value Green Building Housing Units: Type* CD5.3 CD5.4 Green Building Housing Units: Affordable Green Building Housing Units: Percent Affordable CD5.5 Green Building Housing Units: Location* CD5.6 CD6 CD6.1 CD7 CD7.1 CD8 CD8.1 Green Building Housing Units: Zip or Postal Code 1-4 Family Mortgage Loans: Number 1-4 Family Mortgage Loans: Value Multi-family Mortgage Loans: Number Multi-family Mortgage Loans: Value Community Development Facilities Community Development Facilities: Type* CD8.2 CD9 CD9.1 Community Development Facilities: Value Space Created Space Created: Green Buildings CD10 CD11 CD12 New Businesses Commercial or Retail Infrastructure Energy Efficiency Improvements CD13 Energy Saved/Conserved CD14 Building Re-use CD15 Infill of Buildings, Sites and Infrastructure CD16 CD17 CD18 CD19 CD20 Business Development Loans Business Development Equity Investments Group-based Training Technical Assistance Organizations Receiving Training Description Identify types of products and services (could enter multiple selections). If the correct products or services are not represented in this list, please classify as "other" and then fill in the subsequent indicator (CD2). - Credit - Mortgage Loans - Credit - Energy Efficiency Loans - Credit - Business Loans - Credit - Consumer Loans - Facilities / Infrastructure - Equity Investments - Services - Technical Assistance / Education / Training - Other Describe primary product or service. The number of people housed in single family or multi-family dwellings as a result of new construction, loans, repairs, or remodeling. Number of individual family housing units projected to be constructed or preserved as a result of the investment. Value of Individual family housing units projected to be constructed or preserved. Type of Individual family housing units projected to be constructed or preserved: - Sale - Rent - Other Are these housing units considered to be affordable? The percentage of units that are considered to be affordable. Location of individual family housing units projected to be constructed or preserved as a result of the investment: - Major Urban - Minor Urban - Semi-urban - Rural Zone identifier for location of housing units. Enter zip code, postal code, or census tract information. Provide address information for the location of housing units. Street address, city, state or province (if applicable), postal code and country of units. Number of individual green building family housing units projected to be constructed or preserved as a result of the investment. Value of Individual green housing family housing units projected to be constructed or preserved. Type of individual green building family housing units projected to be constructed or preserved: - Sale - Rent - Other Are these housing units considered to be affordable? The percentage of units that are considered to be affordable. Location of individual green building family housing units projected to be constructed or preserved as a result of the investment: - Major Urban - Minor Urban - Semi-urban - Rural Zip or postal code, where applicable, of housing units. The number of 1-4 family mortgage loans provided in low income communities. The total value of all 1-4 family mortgage loans provided in low income communities. The total number of multi-family mortgages provided in low income communities. The total value of all multi-family mortgages provided in low income communities. Number of community development facilities built or renovated as a result of the investment. Type of community development facilities built or renovated as a result of the investment: - Health - Education - Childcare - Other Total value of community development facilities built or renovated as a result of the investment. Total square feet of retail/commercial space created or preserved. Total square feet of green retail/commercial space created or preserved (Green/environmentally superior buildings are those adopting practices from LEED, Energy Star, Green Globes, Bream, ASHRAE, CASBEE or similar standards). Number and size of new businesses entering neighborhood through construction or renovation of facilities as a result of investment. Value of commercial or retail infrastructure built or renovated. Enter the square footage of buildings receiving energy efficiency improvements as a result of the investment. This can include efficiency improvements of lighting (lower usage fixtures, fewer fixtures) increase in building performance through improved insulation, installation of energy efficient windows and higher heating/cooling and appliance efficiency. Enter the estimated energy (KWhs) conserved as a result of the investment. (Conversions: 1 Kilowatt = 3,412 BTUs, 1 gallon diesel fuel = 139,000 BTUs, 1 gallon gasoline = 124,000 BTUs). Building Re-use: Enter the square footage of a building renovated/remodeled as a result of the investment. In order to qualify for re-use, the time past since the completion of original construction must meet or exceed 40 years. Infill: Enter the square footage of land developed or re-developed within an existing area's infrastructure (utilities, roads). This investment can strengthen and encourage growth in existing communities by realizing multiple environmental benefits from "re-using" sites and infrastructure. To achieve credit for an environmental metric, this must be accompanied by another qualifying environmental metric (e.g. Building Re-use). The dollar value of loans made to encourage community businesses and organizations to grow/expand. The dollar value of equity investments made to encourage community businesses and organizations to grow/expand. People receiving group-based training. People receiving one-on-one technical assistance. Other organizations receiving training from financed enterprise/organization. Category Unit of Measure Sector Specific Indicators > Community Development Finance Selection Sector Specific Indicators > Community Development Finance Fill in (Product or Service) Sector Specific Indicators > Community Development Finance Number: People Sector Specific Indicators > Community Development Finance Number: Units Sector Specific Indicators > Community Development Finance USD Sector Specific Indicators > Community Development Finance Selection Sector Specific Indicators > Community Development Finance Yes / No Sector Specific Indicators > Community Development Finance Percentage Sector Specific Indicators > Community Development Finance Selection Sector Specific Indicators > Community Development Finance Zip or Postal Code, Census Tract Sector Specific Indicators > Community Development Finance Address Information Sector Specific Indicators > Community Development Finance Number: Units Sector Specific Indicators > Community Development Finance USD Sector Specific Indicators > Community Development Finance Selection Sector Specific Indicators > Community Development Finance Yes / No Sector Specific Indicators > Community Development Finance Percentage Sector Specific Indicators > Community Development Finance Selection Sector Specific Indicators > Community Development Finance Zip or Postal Code Sector Specific Indicators > Community Development Finance Number: Loans Sector Specific Indicators > Community Development Finance USD Sector Specific Indicators > Community Development Finance Number: Loans Sector Specific Indicators > Community Development Finance USD Sector Specific Indicators > Community Development Finance Number: Facilities Sector Specific Indicators > Community Development Finance Selection Sector Specific Indicators > Community Development Finance USD Sector Specific Indicators > Community Development Finance Number: Square Feet Sector Specific Indicators > Community Development Finance Number: Square Feet Sector Specific Indicators > Community Development Finance Number: Businesses Sector Specific Indicators > Community Development Finance USD Sector Specific Indicators > Community Development Finance Number: Square Feet Sector Specific Indicators > Community Development Finance Number: KWhs Sector Specific Indicators > Community Development Finance Number: Square Feet Sector Specific Indicators > Community Development Finance Number: Square Feet Sector Specific Indicators > Community Development Finance USD Sector Specific Indicators > Community Development Finance USD Sector Specific Indicators > Community Development Finance Number: People Sector Specific Indicators > Community Development Finance Number: People Sector Specific Indicators > Community Development Finance Number: Organizations Identifier HC1 Indicator Name Type of Product or Services* HC2 HC3 HC4 HC5 HC6 HC7 HC7.1 HC7.2 HC8 HC9 HC9.1 HC9.2 HC10 HC10.1 HC10.2 HC11 HC12 HC13.1 HC13.2 HC13.3 HC13.4 HC14.1 Primary Product or Service Units Produced Units Sold Units Distributed Unit Sales Services: Patient Visits Services: Well-visits Services: Curative Visits Services: Procedures Referrals: Total Referrals: Well-visits Referrals: Curative visits Units/Facilities under Management Health Service Delivery Units/Facilities under Management Health-Related Manufacturing Units/Facilities under Management Units/Facilities Built or Repaired Units/Facilities Sold or Closed Capacity Measures: Beds Capacity Measures: Diagnostic Machines Capacity Measure: Other Capacity Measure: Other (Number) Utilization: Occupancy Rate HC14.2 Utilization: Operating / Procedural Rooms HC14.3 HC15 HC15.1 HC15.2 HC15.3 HC15.4 HC15.5 HC16 HC16.1 HC16.2 HC16.3 HC16.4 HC17 HC18 HC19 HC20 Utilization: Diagnostic Machines Caregivers Employed Caregivers Employed: Doctors Caregivers Employed: Nurses Caregivers Employed: Physicians' Aides Caregivers Employed: Other Caregivers Caregivers Employed: Other Caregivers Exiting Caregivers Exiting: Doctors Caregivers Exiting: Nurses Caregivers Exiting: Physicians' Aides Caregivers Exiting: Other Caregivers Trained Revenue Clients Insurance Policies Wait Time Description Identify types of products and services (could enter multiple selections). If the correct products or services are not represented in this list, please classify as "other" and then fill in the subsequent indicator (HC2). - Facilities / Infrastructure - Healthcare - Facilities / Infrastructure - Product / Drug Manufacturing - Products - Medical/Health-related Suppliers and Devices - Products - Pharmaceuticals / Medications - Services - Healthcare Treatment - Services - Healthcare Training / Technical Assistance - Retail - Traditional Outlets or Kiosks - Retail - Non-traditional Models (Local Entrepreneurs) - Financial Services - Insurance / Financing - Other Describe primary product or service. Number of units produced as described above. For example, number of bed nets manufactured. Number of units sold. Number of units distributed or installed. For example, the number of kiosks installed. Total sales of all units sold or distributed. Total number of patient visits. Total number well-visits or screenings (this includes immunization visits) Total number of curative visits. Total number of procedures performed (i.e. surgeries). Total number of referrals to other individuals or organizations that can better assist the client with their medical issue. Total number of referrals to other individuals or organizations from well-visits or screenings. Total number of referrals to other individuals or organizations from curative visits. Total number of units/facilities under management. Total number of health service delivery units/facilities under management. Total number of health-related manufacturing units/facilities under management. Total number of new or repaired health service delivery facilities. Total number of health service delivery facilities sold or closed. For Hospitals/Clinics: Number of beds For diagnostic centers: Number of machines. Enter capacity measure. Enter number of "other" units / products used to estimated capacity. The occupancy rate is a calculation used to show the actual utilization of an inpatient health facility for a given time period. Calculation: Inpatient days of care / bed days available Calculation: Number of operating hours booked / number of operating hours available Calculation: Number of hours machine is in use / Number of potential operating hours Total number of caregivers employed. Total number of doctors employed. Total number of nurses (including nurse practitioners) employed. Total number of physicians' aides employed. Describe "other" caregivers employed. Number of "other" caregivers employed. Total number of caregivers departing organization over reporting period. Total number of doctors departing organization over reporting period. Total number of nurses (including nurse practitioners) departing organization over reporting period. Total number of physicians' aides departing organization over reporting period. Number of other caregivers departing organization over reporting period. Number of caregivers trained. Percentage of clients paying for services Number of individuals covered by insurance policies sold. Average wait time per patient for well-visits. Category Sector Specific Indicators > Healthcare Unit of Measure Selection Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Fill in (Product or Service) Number: Units Number: Units Number: Units USD Number: Patient Visits Number: Well-visits Number: Curative visits Number: Procedures Number: Referrals Number: Referrals Number: referrals Number: Units or Facilities Number: Units or Facilities Number: Units or Facilities Number: Facilities Number: Facilities Number: Beds Number: Machines Fill in (Capacity Measure) Number: Other Percentage Sector Specific Indicators > Healthcare Percentage Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Sector Specific Indicators > Healthcare Percentage Number: Caregivers Number: Doctors Number: Nurses Number: Physicians' Aides Fill in (Other Caregivers) Number: Other Number: Caregivers Number: Doctors Number: Nurses Number: Physicians' Aides Number: Other Number: Caregivers Percentage Number: Individuals Number: Hours Identifier M1 Indicator Name Type of Product or Service* M2 M3 Primary Product or Service Financial Services Delivery Methodology: Type* M3.1 M3.2 M3.3 M3.4 M3.5 M4.1 M4.2 M4.3 M4.4 M4.5 M5 Financial Services Delivery Methodology: Individual Lending Financial Services Delivery Methodology: Solidarity Group Lending Financial Services Delivery Methodology: Village Banking Financial Services Delivery Methodology: Self Help Group Banking Financial Services Delivery Methodology: Other Loan Size per Delivery Methodology: Individual Lending Loan Size per Delivery Methodology: Solidarity Group Lending Loan Size per Delivery Methodology: Village Banking Loan Size per Delivery Methodology: Self Help Group Banking Loan Size per Delivery Methodology: Other Non-financial Services* M5.1 Enterprise Services* M5.2 Adult Education Services* M5.3 Health Services* M5.4 Women Empowerment Services* M6 Non-financial Services: Delivery Method M7 Staff Training: Social Performance Management* M7.1 Staff Training: Staff Involved* M7.2 Staff Training: Areas of Training* M8 Staff Performance Appraisals: Social Performance Management* M8.1 Staff Performance Appraisal: Areas* M8.2 Staff Performance Appraisals: Incentives* M8.3 Staff Performance Appraisals: Incentive Areas* M8.4 Staff Performance Appraisals: Staff Incentivized* M9 Market Research on Clients* M9.1 Market Research on Clients: Research Process* M9.2 Market Research on Clients: Research Frequency* M10 M10.1 M10.2.0 M10.2.1 M10.2.2 M10.3 M11 Clients Clients: Female Clients: Active Clients Clients: Active Borrowers Clients: Active Voluntary Savers Clients: New Clients Drop out rate M12 Exit Surveys* M13 M14 M15 Percentage Female Clients Loan Insurance Client Protection Policy M16 Over-indebtedness* M17 Transparent Communications* M18 Collections Practices* M19 Complaint Resolution* M20 Staff Ethical Codes of Conduct* M21 Client Privacy Safeguards* M22 M23 Client Feedback Interest Rate: Method* M23.1 Effective Interest Rate M24 M25 M26 M27 M28 M29 M30 M31 M32 M33 M34 M35 Active Borrowers per Credit Officer Total Value of Loans Deposits to Loans Value Voluntary Deposits Operating Efficiency Personnel Efficiency Portfolio at Risk (30 days) Portfolio at Risk (90 days) Write-offs Jobs: Self-employed Individuals in Financed Enterprise Jobs: Hired Employees in Financed Enterprise Business Training: Clients Description Identify types of products and services (could enter multiple selections). If the correct products or services are not represented in this list, please classify as "other" and then fill in the subsequent indicator (M2). - Credit - General Loans - Credit - Microenterprise / SME Loans - Credit - Line of Credit - Credit - Education Loans - Credit - Housing Loans - Credit - Loans for Immediate Needs - Savings - Checking - Savings - Savings - Savings - Fixed Term Deposits (CDs) - Insurance - Credit Life Insurance / Life Insurance - Insurance - Home Insurance - Insurance - Livestock / Agriculture Insurance - Services - Financial (debit/credit card, transfer service) - Services - Education / Training / Technical Assistance - Other Describe product or service (such as education loans, checking accounts, credit life insurance, etc.). Select the types of financial services delivery methodologies used: - Individual Lending - Solidarity Group Lending - Village Banking - Self Help Group Banking - Other Percentage of services provided through an individual lending. Percentage of services provided through solidarity group lending. Percentage of services provided through village banking. Percentage of services provided through self help group banking. Percentage of services provided through other banking methodologies. Average size of loan dispersed to end user through individual lending practices. Average size of loan dispersed to end users through Solidarity Group Lending practices. Average size of loan dispersed to end users through village banking practices. Average size of loan dispersed to end users through Self Help Group Banking practices. Average size of loan dispersed to end user through Other practices Which types of non-financial services do your institution offer to its clients (select all that apply): - Enterprise Services - Adult Education - Health Services - Women Empowerment Select the types of enterprise services provided: - Enterprise Skills Development - Business Development Service - Other Select the types of adult education services provided: - Financial Literacy - Basic Health / Nutrition Education - Other Select the types of health services provided: - Basic Medical Services - Special Medical Services for Women and Children - Other Select the types of women empowerment services provided: - Business Training to Enhance Women's Market Opportunities - Women Leadership Training - Training on Rights and Responsibilities as Leaders in Participative Models - Women's Rights Education / Gender Issues (training for men and women) - Counseling / Legal Services for Women Victims of Violence - Other Does your institution offer any non-financial services that it provides directly or through negotiated partnerships / agreements with third-party providers? Did any of your staff participate in training or orientation sessions related to any aspect of social performance management, during the reporting period? (select one): - Yes - No - No, but planning to in the future For those organizations whose staff received social performance management training, which staff have received some kind of training on social performance management during the reporting period (select all that apply)? - Board Members - Top Management - Middle Management - Loan Officers - Back Office Staff (MIS, Accounting, Administration) - Other In which areas related to social performance does your institution offer staff training? - Over-indebtedness prevention - Communications with clients of product pricing, terms and conditions - Acceptable practices of payment collection - Collecting good quality social information - Policy and procedures on safeguard of clients' data - Referring clients complaints to those responsible for handling and resolving them - Being responsive to clients needs - Gender sensitivity - Other Does your institution conduct performance appraisals of staff in relation to social performance management (select one)? - Yes - No - No, but planning to in the future For organizations that conduct performance appraisals in relation to social performance management, which areas does your institution appraise (select all that apply)? - Ability to attract new clients from target market - Outreach of remote rural communities - Gender sensitivity skills - Quality of interaction with clients - Social data quality - Retention / Drop-out rates - Portfolio quality - Other Does your institution have in place a staff incentives scheme related to social performance goals (select one)? - Yes - No - No, but planning to in the future For organizations that incent staff through social performance goals, which areas does your institution reward (select all that apply)? - Ability to attract new clients from target market - Outreach of remote rural communities - Gender sensitivity skills - Quality of interaction with clients - Social data quality - Retention / Drop-out rates - Portfolio quality - Other Which staff members qualify for these incentives (select all that apply)? - Top Management - Middle Management - Loan Officers - Back Office Staff (MIS, Accounting, Administration) - Other Does your institution use market research to identify the needs of clients and potential clients (select one)? - Yes - No - No, but planning to in the future For organizations that conduct market research to identify client needs, how does your institution identify those needs (select all that apply)? - Market research for development of new products - Client satisfaction assessment (interviews, surveys, focus groups, etc.) - Interviews with exiting clients - Other How often does your institution conduct or commission market research on clients (select one)? - Regularly - Annually - Semi-annually - Bi-annually - Occasionally from time-to-time - Never - Planning to Start Total number of clients, or individuals, served (including those who have not yet borrowed or are in between loans). Total number of female clients served (including those who have not yet borrowed or are in between loans). Total number of active clients. Total number of active borrowers. Total number of active voluntary savers. Total number of new clients over the reporting period. Drop out rate: Percentage of clients who have not borrowed for up to 12 months since repaying their previous loan and have not had any other transaction (credit or savings) with the MFI for over 12 months. Calculation is based on drop-outs as a percentage of clients who were at some time during the period accessing financial services but are no longer doing so: Total number of clients at the beginning of the reporting period+ New clients - Total number of clients at the end of the reporting period/ Avg. How often does your institution conduct or commission exit surveys or receive informal feedback from exiting clients? - Regularly - Annually - Semi-annually - Bi-annually - Occasionally from time-to-time - Never - Planning to Start Percentage of active clients that are women. Percentage of active clients with loan insurance. Do you have a formal policy for client protection with mechanisms to ensure compliance? Select the methods by which your institution seeks to avoid client overindebtedness: - MFI's written credit policies give decision makers (loan officers, supervisors, etc.) explicit guidance regarding borrower debt thresholds - The credit underwriting process includes an evaluation of client ability to repay the loan - The credit underwriting process includes checks on client credit history and existing debt - Loan product options are flexible enough to fit client business and / or household needs - The institution does not rely solely on guarantees for repayment - Clients receive training / guidance on evaluating their own debt capacity - Management regularly obtains information about debt levels among its clients - Peer assessment (in group methodologies) - Other How does your institution ensure transparent communication with clients about prices, terms and conditions of financial products? (Select all that apply) - Contracts and information use plain language and provide full disclosure of prices, terms and conditions - Interest rates (including fees, commissions) or other product prices are published, displayed and provided to clients - Penalty and pre-payment fees are disclosed before loan contracts are signed - Amortization schedule in loan contract separates principal, interest, fees, and shows amount and due dates of installments - Communications addresses client literacy limitations (e.g., reading contracts out loud, materials in local languages) - Clients have an opportunity to ask questions and receive information prior to signing contracts - Clients receive transaction receipts and regular, clear, accurate account statements - Other How does your institution ensure that appropriate collections practices are followed (select all that apply)? - A code of acceptable and unacceptable debt collection practices is in place - Debt collection procedures and time frames (e.g. times / locations when collections are appropriate, etc.) are clearly outlined in a staff book of rules - Loan contracts explain what the borrower should expect in case of late repayment or default - Efforts are made to negotiate reasonable repayment plans prior to seizing assets - The institution monitors staff and any third party debt collections agents to ensure compliance with acceptable practices - The institution provides debt counseling services - Other Does your institution have policies and procedures in place for complaint resolution and client problem solving (select all that apply)? - A written policy requires customer complaints are taken seriously, investigated and resolved in a timely manner - Specialized personnel are designated to handle customer complaints and problem solving - Customers are informed appropriately of their right to complain and know how to submit a complaint - Complaints and their resolution are tracked and used to improve products, sales techniques and customer interactions - Internal audit or other monitoring systems check that complaints are resolved satisfactorily - Suggestion boxes are provided in each place of business - Hotline or call center with toll free access is available - Other How does your institution ensure staff ethical codes of conduct are consistently followed (select all that apply)? - A Board approved a code of ethics which defines organizational values and ethical standards expected for staff - Staff rules describe acceptable / unacceptable behavior, reprimands and violations that can result in employment termination - Hiring procedures assess employees for compatibility with organizational values and ethics - All staff sign annual pledges to follow ethical codes - Anti-corruption policies are in place, provided to each staff member and enforced by decision-makers - Internal audit for risk management detects corruption and code violations - Other How does the institution safeguard privacy of clients' data (select all that apply)? - A written policy and procures regarding treatment of client personal data are in place - Internal audit reviews security of locations and electronic systems where client data is stored - The IT system is secure and password protected - Staff explains to clients how their data will be used - Client consent is required prior to sharing data outside the institution - Clients may review and correct their information - Clients are instructed on how to safeguard access codes and PIN numbers - Other Do you have mechanisms for client feedback and / or to assess client satisfaction? How does your institution state the interest rate? - Declining balance method - Flat interest method Rate that a client actually pays based on the amount of loan proceeds actually in the client's hands. The rate converts all the borrower's financial costs for a loan into a single declining balance interest calculation. It includes the effects of interest rates, whether they are calculated on a flat or declining basis, payment schedules, commissions, fees, discounting, and compensating balances. (Use the Social Performance Task Force calculator to determine effective interest rate) Calculation: Number of Active Borrowers / Number of Loan Officers Total value of financial portfolio products, including loans and investments in investees. Ratio of voluntary deposits to gross loan portfolio. Total value of voluntary deposit and time deposit accounts Ratio of operating expense to loan portfolio. Ratio of personnel expense to loan portfolio. Calculation: Outstanding balance, portfolio overdue > 30 Days + renegotiated portfolio / Adjusted Gross Loan Portfolio. Calculation: Outstanding balance, portfolio overdue > 90 Days + renegotiated portfolio / Adjusted Gross Loan Portfolio Total value of loans written off. People self-employed (including family members) in financed enterprise. Hired workers (non-household) in financed enterprise. Number of clients that have been trained in basic business skills through training programs. Category Sector Specific Indicators > Microfinance Unit of Measure Selection Sector Specific Indicators > Microfinance Sector Specific Indicators > Microfinance Fill in (Product or Service) Selection Sector Specific Indicators > Microfinance Sector Specific Indicators > Microfinance Sector Specific Indicators > Microfinance Sector Specific Indicators > Microfinance Sector Specific Indicators > Microfinance Sector Specific Indicators > Microfinance Sector Specific Indicators > Microfinance Sector Specific Indicators > Microfinance Sector Specific Indicators > Microfinance Sector Specific Indicators > Microfinance Sector Specific Indicators > Microfinance Percentage Percentage Percentage Percentage Percentage USD USD USD USD USD Yes/No Sector Specific Indicators > Microfinance Selection Sector Specific Indicators > Microfinance Selection Sector Specific Indicators > Microfinance Selection Sector Specific Indicators > Microfinance Selection Sector Specific Indicators > Microfinance Directly or Contracts Sector Specific Indicators > Microfinance Selection Sector Specific Indicators > Microfinance Selection Sector Specific Indicators > Microfinance Selection Sector Specific Indicators > Microfinance Selection Sector Specific Indicators > Microfinance Selection Sector Specific Indicators > Microfinance Selection Sector Specific Indicators > Microfinance Selection Sector Specific Indicators > Microfinance Selection Sector Specific Indicators > Microfinance Selection Sector Specific Indicators > Microfinance Selection Sector Specific Indicators > Microfinance Selection Sector Specific Indicators > Microfinance Sector Specific Indicators > Microfinance Sector Specific Indicators > Microfinance Sector Specific Indicators > Microfinance Sector Specific Indicators > Microfinance Sector Specific Indicators > Microfinance Sector Specific Indicators > Microfinance Number: Clients Number: Female clients Number: Active Clients Number: Active Borrowers Number: Active Voluntary Savers Number: Clients Percentage Sector Specific Indicators > Microfinance Selection Sector Specific Indicators > Microfinance Sector Specific Indicators > Microfinance Sector Specific Indicators > Microfinance Percentage Percentage Yes/No Sector Specific Indicators > Microfinance Selection Sector Specific Indicators > Microfinance Selection Sector Specific Indicators > Microfinance Selection Sector Specific Indicators > Microfinance Selection Sector Specific Indicators > Microfinance Selection Sector Specific Indicators > Microfinance Selection Sector Specific Indicators > Microfinance Sector Specific Indicators > Microfinance Yes/No Selection Sector Specific Indicators > Microfinance Percentage Sector Specific Indicators > Microfinance Sector Specific Indicators > Microfinance Sector Specific Indicators > Microfinance Sector Specific Indicators > Microfinance Sector Specific Indicators > Microfinance Sector Specific Indicators > Microfinance Sector Specific Indicators > Microfinance Sector Specific Indicators > Microfinance Sector Specific Indicators > Microfinance Sector Specific Indicators > Microfinance Sector Specific Indicators > Microfinance Sector Specific Indicators > Microfinance Percentage USD Ratio: Deposits : Loans USD Ratio: Operating Expense : Loan Portfolio Ratio: Personnel Expense : Loan Portfolio Percentage Percentage USD Number: Individuals Number: Individuals Number: Clients Indicator Target Customer Target Customer: Demographics Very Poor Poor Low Income Moderate Income High Income Urban Semi-urban Rural Microenterprises Small to Medium Enterprises Large Enterprises Target Customer Target Client Target Population Ethnic Minorities Revenue Definition Intended buyer or recipient of a product or service Specific demographic of target customer. Can fit into the following option areas: Women; Children or Adolescents (below age 18); Indigenous People or Ethnic Minorities Very poor: Clients living below an absolute extreme poverty line. Common extreme poverty lines include (1) persons in the bottom 50% of those living below the poverty line established by the national government, or (2) persons living on less than US $1.00 per day (technically $1.08 per day per capita at 1993 Purchasing Power Parity - PPP) or on less than of US $1.25 per day at 2005 PPP. Poor: Clients living below a poverty line. Common poverty lines include (1) persons living below the poverty line established by the national government, or (2) persons living on less than US $2.00 per day in daily per-capita expenditures at 1993 PPP. Low income: Clients above the poverty line but below the national median income. For any update about poverty lines and PPP visit: http://www.povertytools.org/ Clients living at a level approximate to the national median income Clients living above the national median income Areas constituting a city or town with higher density of population in comparison to the surrounding areas, where the majority of people do not dependent upon agriculture as main economic activity. Residential areas on the outskirts of a city or town with strong presence of non-farm economy. Settled places outside towns and cities, such as villages, hamlets, where most livelihoods are farm based. Farm includes both crop and non-crop agriculture, livestock. fishing, etc. Microenterprises are those with ten or fewer workers and which are often unregistered and are run by the Poor or Very Poor Business with less than 50 employees are defined as small. Businesses with less than 250 employees are defined as medium. Businesses with more than 250 workers Customers are individuals who buy or receive products or services from the organization. Clients are individuals or organizations/businesses that buy or receive products or services, and frequently maintain an on-going business relationship with the organization Target populations are beneficiaries of the organization's operations. For example, the target population for an agricultural coop that is receiving debt or equity investments are those farmers that can sell their wares to the coop and the farm hands that are employed by the farmers who are selling their wares. Groups that have different national or cultural traditions from the rest of the population. Total amount of money received by the company for goods sold or services provided during a one year period Cost of Goods Sold Operating Expenses (OPEX) Net Income Total assets The direct costs attributable to the production of the goods sold by a company. This amount includes the cost of the materials used in creating the good along with the direct labor costs used to produce the good. It excludes indirect expenses such as distribution costs and sales force costs. (Investopedia) A category of expenditure that a business incurs as a result of performing its normal business operations. (Investopedia) Yearly profit based on specified accounting standard. Net income is calculated by taking revenues and adjusting for the cost of doing business, depreciation, interest, taxes and other expenses. (Investopedia) Any item of economic value, especially that which could be converted to cash. Financial assets should be adjusted for Inflation and standardized provisioning for loan impairment and write-offs Ownership interest in a corporation in the form of common stock or preferred stock. Equity Total Value of Loans Total value of financial portfolio products, including loans and investments in investees Portfolio at risk (30 days) Return on Assets (ROA) Return on Equity (ROE) Revenue growth Income growth Portfolio at risk (90 days) Write offs Greenhouse Gas Emissions GHG Offset/Mitigated Water Use Water Quality Preserved Outstanding balance, portfolio overdue> 30 Days + renegotiated portfolio/ Adjusted Gross Loan Portfolio Net income divided by total assets Net income divided by shareholders equity (Revenues in Year 2 - Revenues in Year 1 ) / Revenues in Year 1 (Income in Year 2 - Income in Year 1) / Income in Year 1 Outstanding balance, portfolio overdue> 90 Days + renegotiated portfolio/ Adjusted Gross Loan Portfolio Total value of loans written off Greenhouse gas measured in CO2 equivalents. The most common gases in this space include carbon dioxide, NOx, SOx, methane, etc. GHG Offset/Mitigated by replacing traditional generation with new power generation or by distributed generation products or units sold measured in tonnes of CO2 equivalents Yearly consumption of water purchased and/or drained from surrounding streams, rivers, or lakes(cubic meters) Water Diverted from Waste Stream: Enter the number of gallons of water not used or treated sustainably thru installed septic system or storm water practices for new construction or renovation including bio-swales, pervious surfaces or water conservation practices (low flush toilets). Measured in gallons of water not used or treated as a result of the investment. Total weight of all disposed materials over the reporting period Waste generation Material diverted from the waste stream (lbs) Green Building Practices Full-time workers Materials diverted: Enter the weight (tonnes) of materials diverted from the solid waste stream due to increases in efficiency, substitution, or recycle/reuse. Green/environmentally superior interior space. Environmentally superior is defined as those adopting some practices from LEED, Energy Star, Green Globes, Bream, ASHRAE, CASBEE or similar local standards Full time employees work year round and typically work 35-50 hours per week. If local definitions of full time equivalency differ, use appropriate standard Part time employees Part time employees work year round but do not meet full time equivalency standards (typically less than 35 hours a week) Contract / Seasonal Number of contracted employees, whether on a seasonal or as-needed basis Skilled employees Generally, employees that have a college/university degree or are in an position that others with college degrees would hold (associates/analysts, professional staff, management, accountants, lawyers, IT staff, etc) Semi-skilled employees Number of employees with are considered semi-skilled employees (typically no more than basic education and/or 1-2 months of training needed - manual skilled labor, technicians, basic administrative staff) Unskilled employees Number of employees with are considered unskilled employees (typically no more than 1 day -2 weeks training needed - manual unskilled labor, unspecialized store clerks) Departing employees Number of full time employees that leave an organization over the reporting period (whether voluntarily or involuntarily) Wages & Salaries Total wages and salaries paid to employees (including bonuses) Local Supplier A local supplier is an organization based within easy reach of the buyer - based within 100 miles radius of the buyer. Community Training / Individuals who are receive training or educational services / assistance through outreach programs or through Education technical assistance programs. Such programs might include: financial literacy or organic farming practices training Leveraged Leveraged Investments: The total amount of funds leveraged in addition to the investment within one reporting Investment ($) period (year) from investment. Public Funds: Dollars derived from and/or invested by government resources. Owner Equity: Cash or in kind investments made by Borrowers in the same transaction being financed. Average gross annual Gross wages paid to all full time employees / number of full time employees wage per full time employee Average gross annual Gross wages paid to all part time employees / number of part time employees wage per part time employee Average gross annual Gross wages paid to contract/seasonal employees / number of contract/seasonal employees wage per contract / seasonal employee Average hours of internal training per employee Average hours of internal training per employee New Customers Staff turnover rate Reduction in GHG emissions Emissions Intensity Improvements Energy conservation Energy efficiency improvements Average Outstanding balance Average deposit per voluntary depositor Borrowers per Staff Member Loans per Staff Member Borrowers per Loan Officer Loans per Loan Officer Total hours of internal training for all employees / total number of employees Total hours of external training for all employees / total number of employees Number of customers in Year 2 - Number of customers in Year 1 Calculation: Number of departing full and part time employees over reporting period / Average number of full and part time employees over reporting period GHG emissions in Year 2 - GHG emissions in Year 1 Products in year 2 / emissions produced in year 2 - products in year 1 / emission produced in year 1 Total kWhs conserved through energy efficiency efforts Energy intensity per product in year 2 - energy intensity per product in year 1 Products in year 2/energy consumed in year 2 - products in year 1/energy consumed in year 1 Gross loan portfolio / Number of loans outstanding Total value of voluntary deposits / number of voluntary depositors Adjusted Number of Active Borrowers/ Number of Personnel Adjusted Number of Loans Outstanding/Number of Personnel Adjusted Number of Active Borrowers/ Number of Loan Officers Adjusted Number of Loans Outstanding/ Number of Loan Officers Voluntary Depositors Number of Voluntary Depositors/ Number of Personnel per Staff Member Deposit Accounts per Staff Member Rural Producers Fair Trade Certification Number of Deposit Accounts/ Number of Personnel Rural producers encompass both rural farmers and artisanal goods producers The Fair Trade label guarantees consumers that strict economic, social and environmental criteria were met in the production and trade of an agricultural product. Fair Trade Certification empowers farmers and farm workers to lift themselves out of poverty by investing in their farms and communities, protecting the environment, and developing the business skills necessary to compete in the global marketplace. Rainforest Alliance certification is a comprehensive process that promotes and guarantees improvements in agriculture and forestry. Our independent seal of approval ensures that goods and services were produced in compliance with strict guidelines protecting the environment, wildlife, workers and local communities. Utz certification is a program that gives independent assurance of sustainable production and sourcing and offers online real-time traceability of agricultural products back to their origin. Forest Stewardship Certification is a way to ensure that timber and forest products are harvested in an environmentally responsible, socially beneficial, and economically viable way. Starbuck's Coffee and Farmer Equity Practices (C.A.F.E. Practices) are a set of global coffee-buying practices that promote the future supply of high-quality coffee while protecting and improving the environment and rewarding farmers for sustainable coffee production through quality, economic, environmental and social responsibility criteria. Description of indirect jobs created through the investment in the organization. For example, in the case of a coop, indirect jobs might include: Hired employees - employees hired by the farmer to aid in the production and operation of the farm (farm hands, etc.) Sustainable crops improve household incomes while protecting the surrounding landscapes, ecosystems, and species. Sustainable cultivation includes wild-harvested products such as nuts and native plants for essential oils, agro forestry crops such as shade-grown coffee and cocoa, and agricultural products such as sesame and bananas. Land protected from deforestation or other practices that result in an environmental downgrade/loss of productivity of land Modern / Improved energy is any form of energy production or use that is considered to be superior to current energy forms - whether through environmental sustainability, human health impact, or reliability Households served indicates the estimated number of households provided access to modern/improved energy. This calculation is based on: For non-grid enterprises, the number of households served is generally calculated by the number of systems sold. This number can usually be verified by the entrepreneur. For grid connected enterprises, the number of households served is calculated by determining the amount of MWH generated and dividing that by the annual household consumption of grid electricity in the region or country. The figures utilized in the calculation are: Average household consumption of grid electricity in LAC is 4800 kWh/year Average household consumption of grid electricity in Africa is 900 kWh/year Average household consumption of grid electricity in Asia is 5472 kWh/year For LPG users it is often difficult to determine the number of households served. The number of households served should be estimated by estimating a household’s annual LPG consumption (from local government sources) and then divide it by the station's sales. Programs provided at schools outside of the normal school day - i.e. after school programs, etc. Rainforest Alliance Certification Utz Certification Forest Stewardship Certification Starbucks C.A.F.E. Indirect Jobs Sustainable Acres Protected land Modern / Improved Energy Households served Wrap around services Affordable housing units (#) Housing units created, renovated, leased or sold that meets affordable housing definition for targeted area. If no definition is specified in targeted area, affordable housing units must be the primary residence of a household or family that qualifies as low-income and that household or family must not pay more than 30 percent of their income on housing. Building Reuse Building renovated/remodeled that were initially constructed (and completed ) at least 40 years ago Infill of buildings, Land developed or re-developed within an existing area's infrastructure (utilities, roads). This investment can sites and strengthen and encourage growth in existing communities by realizing multiple environmental benefits from "reinfrastructure (sq. ft.) using" sites and infrastructure. Low Income Communities Low income communities are those where • The poverty rate for census tract is at least 20 percent, or • In the case of a Low Income Community located: o outside of a metropolitan area, the median family income (MFI) for such tract does not exceed 80 percent of statewide MFI, or o within a metropolitan area, the MFI for such tract does not exceed 80 percent of the greater of statewide MFI or metropolitan area MFI, or o within a possession of the United States, the MFI does not exceed 80% of possession-wide median family income. A metropolitan statistical area of equal to or greater than 1 million. Includes both central city and surrounding suburbs. A metropolitan statistical area of less than 1 million. Includes both central city and surrounding suburbs. All areas outside major urban and minor urban areas. Major Urban Minor Urban Rural Caregivers Referrals Well-visits Individuals that provide healthcare services. Could be a doctor, nurse, clinician, etc. Number of individuals who obtain healthcare services through referral by another individual / organization Well visits are trips to a healthcare provider when the patient is in fine physical health. The focus of these visits is preventative care. Curative visits Curative visits are trips to a healthcare provider for a specific physical issue or concern. The focus of these visits is treatment. Health Service Health service delivery facilities are facilities that aid in the provision of medical care / treatment. These can Delivery Facilities include pharmacies, kiosks, diagnostic centers, rehabilitation centers, customer outlets, etc. Inpatient Days of Sum of each daily inpatient census, or the daily number of patients staying overnight at the facility, totaled over Care the reporting period. To arrive at this total, add together the number of overnight patients throughout the reporting period. Bed Days Available The maximum number of inpatient days of care that would have been provided if all beds were filled during the year. If 50 beds were available for use each day during the year, bed days available would be 50 x 365 = 18,250. If the number of beds fluctuated throughout the year, bed days available should reflect this and the calculation would be more complicated. Health service-related Health service related manufacturing facilities are those that are involved in the manufacture of products for Manufacturing health-related purposes. This can include medical devices, prevention products (bed nets), or pharmaceuticals. Facilities Financial Services 1.Individual loans: A loan made to an individual borrower who is solely responsible for its repayment. Delivery methodology 2.Solidarity group: A loan group made up of approximately 3–10 people drawn from the same community and where group members collectively guarantee loan repayment 3.Village banking: As in solidarity groups, loan repayment is guaranteed by collective membership, but loan groups are bigger, made up of approximately 20–30 people (typically women). Drop out rate Percentage of clients who had no transaction on credit and/or savings with the MFI for over 12 months. This formula calculates drop-outs as a percentage of clients who were at some time during the period accessing financial services but are no longer doing so: Total number of clients at the beginning of the reporting period+ New clients - Total number of clients at the end of the reporting period/ Avg. (Total number of clients at the beginning of the reporting period+ Total number of clients at the end of the reporting period). This definition does not differentiate drop-outs as voluntary-satisfied, voluntary-dissatisfied and forced out clients, but it includes all dissociated numbers irrespective of their reasons for dissociation. This formula allows for "resting clients" (those clients who have a resting period after paying back a previous loan). To include resting clients the MFI needs to have data on resting clients in the MIS. Active Clients Individuals, groups or organizations with active credit or savings accounts (excluding remittances or other financial transactions) or clients who have had transactions with the MFI during the reporting period. Social responsibility to clients is a fundamental dimension of an MFI's social performance. This indicator is linked to The Campaign for Client Protection in Microfinance, which seeks to unite microfinance providers worldwide to develop and implement standards for the appropriate treatment of low-income clients based on the following six principles: 1)Avoidance of Over-Indebtedness; 2)Transparent Pricing; 3)Appropriate Collections Practices; 4)Ethical Staff Behavior; 5)Mechanisms for Redress of Grievances; 6)Privacy of Client Data. For more information about the client protection initiative, you can visit the website of the Center for Financial Inclusion at this link: http://www.centerforfinancialinclusion.org A loan made to an individual borrower who is solely responsible for its repayment A loan group made up of approximately 3–10 people drawn from the same community and where group members collectively guarantee loan repayment As in solidarity groups, loan repayment is guaranteed by collective membership, but loan groups are bigger, made up of approximately 20–30 people (typically women). a self help group1 is a group of 10 to 20 poor women who band together for financial services and sometimes social services. SHGs typically begin with periodic, compulsory savings and then move on to making loans. SHGs are managed by their members with varying degrees of external support. Client Protection Individual Lending Solidarity Group Lending Village Banking Self Help Group Banking SHGs are formed with the assistance of self-help promotion institutions (SHPIs), which include nongovernmental organizations (NGOs), government agencies, banks, cooperatives, and microfinance institutions. SHPIs provide training, monitoring, and other support services. Occasionally, promoters give SHGs initial seed capital to lend, but more typically, groups begin by saving and lending out their members' own resources. Most SHGs eventually borrow from an external source, usually a bank. Voluntary Depositors The total number of individuals who currently have funds on deposit with an MFI on a voluntary basis.i.e. they are not required to maintain the deposit account to access a loan. This number applies only to deposits that are held by the MFI, not to those deposits held in other institutions by the MFI’s clients. Category Descriptors Descriptors Descriptors Adapted from MIX Descriptors MIX Descriptors Descriptors Descriptors Descriptors Descriptors Descriptors Descriptors Descriptors Descriptors Descriptors Descriptors Descriptors MIX MIX MIX MIX USAID Descriptors Financial Financial ANDE, MIX, Grassroots, Acumen Acumen, Grassroots Acumen ANDE, Acumen, Grassroots, MIX, Grassroots, Root capital, Acumen E+Co, Acumen, Grassroots, Root capital Kellogg, MIX MIX, Grassroots, MIX MIX ANDE ANDE MIX, Grassroots, Financial Financial Financial Financial Financial Financial Financial Financial Financial Financial Financial Financial Operations Operations Operations Operations GRI B Lab TBLC Operations GRI, B Lab Operations SEAF Operations B Lab Operations SEAF Operations Operations Operations SEAF SEAF Operations SEAF Operations Operations Operations Operations Operations SEAF SEAF SEAF Operations TBLC, E+Co Dependent Indicator SEAF Dependent Indicator SEAF Dependent Indicator SEAF Dependent Indicator SEAF Dependent Indicator SEAF Dependent Indicator Dependent Indicator Dependent Indicator Dependent Indicator Dependent Indicator Dependent Indicator Dependent Indicator MIX B Lab, GRI MIX Dependent Indicator Dependent Indicator Dependent Indicator Dependent Indicator Dependent Indicator MIX MIX MIX MIX MIX Dependent Indicator MIX Dependent Indicator Agricultural & Artisanal Agricultural & Artisanal MIX Agricultural & Artisanal Agricultural & Artisanal Agricultural & Artisanal Agricultural & Artisanal Agricultural & Artisanal Agricultural & Artisanal Root Capital Energy, Water & Environment Energy, Water & Environment Energy, Water & Environment Education Community Development Finance TBLC Community Development Finance Community Development Finance TBLC TBLC Community Development Finance Community Development Finance Community Development Finance Community Development Finance Healthcare Healthcare Healthcare Healthcare Healthcare Healthcare PA Dept. of Health Healthcare PA Dept. of Health Healthcare Microfinance MIX Microfinance MIX Microfinance MIX Microfinance Social Performance Standards Report Microfinance Microfinance Microfinance Microfinance MIX MIX MIX Microfinance MIX