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					Click a link below: General Info Why do I need to update my device? How often do I need to update my device? Will I lose all my stored information? What is the difference between DRM and personal data? Can I use Bluetooth? How do I purchase a cable? Is my SIM needed or required? Will I lose my pictures, ringtones, or games? I bought my device abroad. Will it still work? Where do I go to get the Motorola's Software Update? Will I lose my initial device settings or personal content? What is Motorola's Software Update? How do I know if I have succeeded in updating the device? Who do I contact to get further assistance? What will this update fix? Am I losing any features by doing this update? How is this different from MPT? Are there screen shots available to walk me through the process? Where can I find the User's Guide? What if Motorola's Software Update is not available for my carrier or device? Can I get a software update from my service or retail shop? Can I update more than one device at one time? Can I go back to my previous software version? Can I update my device to change my carrier? I have an issue on my device. Will the update fix this issue? How long does it take to update my device? Can I use Motorola's Software update to change carriers or to change information that is specific to my carrier? Will Motorola's Software Update lock or unlock my device? Will Motorola's Software Update speed up the response time or improve performance on my device? My device was out-of-warranty when I used Motorola's Software Update and no longer works. What should I do? Where do I get the USB drivers? How To How do I back up my data? How do I connect my device? Where or how do I plug the cable into the PC?

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Install How do I install the USB drivers? How much hard disk space do I need to have available on my PC? Does Motorola's Software Update support operating systems other than Windows 2000 and Windows XP? What are the system requirements for Motorola's Software Update? What cable do I need? What is a USB driver? I have the Q device. Do I need to install anything else? Troubleshooting I lost my Internet connection. What do I do now? I performed the update but now my device doesn't work. What do I do? Why am I unable to install the software on my PC? Why did the software get installed with a different language than the language for the country/region that I selected on the Web site? My device battery stopped working during the software update. What do I do now? A power failure occurred while I was installing or updating. What do I do? I updated my device but now all my data is lost. How do I get it back? Motorola's Software Update doesn't recognize my device, possibly due to a bad connection. What should I do? My device is recognized, but there is no new software. Do I find it somewhere else? Now that I have updated my software, I have a new problem. What do I do? My device is displaying a "flex" error message. What is this? What do I do? Why did my device not turn on after I updated the software? Do I need to go to a Motorola Authorized Service Center to get my device working again? What should I do if I don't have an Internet connection?

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Why do I need to update my device? Updating your device software will provide your device with the most up-to-date software available for your carrier market. As mobile devices become increasingly useful, they also become more complex. Motorola regularly finds ways to improve software performance, and Motorola's Software Update lets you take advantage of those improvements in a convenient way. [^] How often do I need to update my device? The frequency of updates will vary, so check back periodically. [^] Will I lose all my stored information? No. Motorola's Software Update will back up and restore personal data to your device, such as phonebook, datebook, multimedia files, messages, screensavers, and wallpapers. However, third-party applications and some custom settings cannot be automatically restored after the device has been updated. [^] What is the difference between DRM and personal data? DRM stands for Digital Rights Management. DRM content includes third-party applications that cannot automatically be restored after the device has been updated. Personal data includes phonebook, datebook, multimedia files, messages, screensavers, and wallpapers. Motorola's Software Update backs up and restores personal data to your device. [^] Can I use Bluetooth? No, you cannot perform a software update via Bluetooth at this time. [^] How do I purchase a cable? Please visit http://www.hellomoto.com, select your country/region, select Mobile Phones, select View All Phones, find your device, and then select Accessories. [^] Is my SIM needed or required? Yes, your SIM is required for Motorola's Software Update to function properly. [^] Will I lose my pictures, ringtones, or games? You may lose pictures, ringtones, and games that you have purchased from third parties. Motorola's Software Update will not back up and restore these items. Motorola's Software Update will back up and restore personal data to your device, such as phonebook, datebook, multimedia files, messages, screensavers, and wallpapers. [^] I bought my device abroad. Will it still work?

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Motorola's Software Update supports many devices. Please visit Motorola's Software Update Web site at http://www.hellomoto.com/support/update to determine if your device is supported. [^] Where do I go to get the Motorola's Software Update? You can find Motorola's Software Update at http://www.hellomoto.com/support/update. [^] Will I lose my initial device settings or personal content? No. Motorola's Software Update will back up and restore personal data to your device, such as phonebook, datebook, multimedia files, messages, screensavers, and wallpapers. Third-party applications and some custom settings cannot be automatically restored after the device has been updated. [^] What is Motorola's Software Update? Motorola's Software Update is a tool that will allow Motorola consumers to update the software on their devices by offering the most up-to-date software available for their carrier market. [^] How do I know if I have succeeded in updating the device? Motorola's Software Update will indicate when the update has successfully completed. [^] Who do I contact to get further assistance? Contact customer service for assistance. Go to Motorola's Software Update Web site at http://www.hellomoto.com/support/update, select your country/region, and then select Contact Us. [^] What will this update fix? Motorola's Software Update will provide your device with the most up-to-date software available for your carrier market. Changes to the device depend on the update received. Different updates address different aspects of your device's operation. There is no way to know in advance where Motorola will find opportunities to improve your device's performance. [^] Am I losing any features by doing this update? No. Motorola's Software Update does not take away features from your device. Please note, however, that you will lose third-party applications and files that you have purchased. [^] How is this different from MPT? With Motorola Phone Tools, you can share the information contained in your device with your PC. Once your device is connected to your PC, the following operations can be easily processed: place and receive calls; send and receive email messages and SMS; synchronize your phonebooks and calendars; load, create, and modify ringtones for your device. [^]

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Are there screen shots available to walk me through the process? The User's Guide will help you with the software update process. [^] Where can I find the User's Guide? You can find the User's Guide at Motorola's Software Update Web site (http://www.hellomoto.com/support/update). Select the country/region for the language version that you want. [^] What if Motorola's Software Update is not available for my carrier or device? Motorola's Software Update supports many devices. Please visit Motorola's Software Update Web site at http://www.hellomoto.com/support/update to determine if your device is supported. [^] Can I get a software update from my service or retail shop? Yes. Software updates can be obtained locally. However, Motorola's Software Update offers the convenience of updating your software from your own home or office. [^] Can I update more than one device at one time? Software updates are performed on one device at a time. [^] Can I go back to my previous software version? No. Motorola's Software Update will not allow you to go back to your previous version of software. [^] Can I update my device to change my carrier? No. You cannot change your carrier with Motorola's Software Update. [^] I have an issue on my device. Will the update fix this issue? It may, depending on the issue. We recommend that you try Motorola's Software Update because it will provide the latest available software for your device. If your issue continues, please contact your local service center. [^] How long does it take to update my device? The update process takes approximately 20 to 30 minutes. [^] Can I use Motorola's Software update to change carriers or to change information that is specific to my carrier? No. [^] Will Motorola's Software Update lock or unlock my device? No. [^]

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Will Motorola's Software Update speed up the response time or improve performance on my device? It may. Motorola's Software Update will provide your device with the most up-todate software available for your carrier market. Feature gains depend on the update received. [^] My device was out-of-warranty when I used Motorola's Software Update and no longer works. What should I do? Contact customer service for assistance. Go to Motorola's Software Update Web site at http://www.hello.moto.com/support/update, select your country/region, and then select Contact Us. [^] Where do I get the USB drivers? USB drivers are part of the installation package. All necessary USB drivers for any Motorola device will be included in the installation package. [^] How do I back up my data? The User's Guide will help you with the software update process. [^] How do I connect my device? The User's Guide will help you with the software update process. [^] Where or how do I plug the cable into the PC? The User's Guide will help you with the software update process. [^] How do I install the USB drivers? For Windows 2000: Windows installs the necessary USB drivers automatically. For Windows XP: You specify the location of the necessary USB drivers during the installation steps. All Motorola USB drivers can be found in C:\Program Files\Common Files\Motorola Shared\MotPCSDrivers. [^] How much hard disk space do I need to have available on my PC? At least 250 MB of hard disk space are needed for Motorola's Software Update. Installation takes up less than 20 MB. [^] Does Motorola's Software Update support operating systems other than Windows 2000 and Windows XP? No. [^] What are the system requirements for Motorola's Software Update? PC with a 400-MHz or higher processor running either Windows 2000 (with Service Pack 4) or Windows XP (with Service Pack 2), 256 MB of RAM, 250 MB of available hard disk space, SVGA graphics monitor, mouse or equivalent pointing device, one available USB port (compliant with USB 1.1 or later), a data cable for connecting the device to the PC, Internet connectivity (Internet Explorer), and a device charger. For Q devices only, ActiveSync must be

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installed on the device before using Motorola's Software Update. The ActiveSync CD was shipped in the box with your Q device. Please consult the quick reference guide that also came with the device for instructions about installing ActiveSync. [^] What cable do I need? You need a USB cable. To find out what USB cable is compatible with your device, visit http://www.hellomoto.com, select your country/region, select Mobile Phones, select View All Phones, find your device, and then select Accessories. [^] What is a USB driver? A USB driver allows a PC (Windows 2000 or Windows XP) to communicate with a USB device. [^] I lost my Internet connection. What do I do now? Contact your ISP and verify your Internet connection. When the Internet connection is restored, continue with the software update using Motorola's Software Update. [^] I performed the update but now my device doesn't work. What do I do? Does the device have power? If so, reconnect to Motorola's Software Update and perform another software update. If the device still does not power up, simultaneously press and hold the *-#-Power keys until the screen lights up. Connect to Motorola's Software Update and follow the prompts displayed. [^] Why am I unable to install the software on my PC? Ensure that the PC is running Windows 2000 (with Service Pack 4) or Windows XP (with Service Pack 2). Also check that you have administrator privileges for your PC. [^] Why did the software get installed with a different language than the language for the country/region that I selected on the Web site? The language that Motorola's Software Update uses is determined by the language setting of your Windows operating system. Change the language setting in the operating system to the language that you want and then reexecute Motorola's Software Update. [^] My device battery stopped working during the software update. What do I do now? Connect a charger to the USB cable, reconnect the device, and then complete the software update using Motorola's Software Update. [^] A power failure occurred while I was installing or updating. What do I do? Restart the PC, reconnect to Motorola's Software Update, connect the device, and follow the instructions on the screen. [^]

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I updated my device but now all my data is lost. How do I get it back? Reconnect the device to Motorola's Software Update. The software update should restore your data if an error occurred during the previous restore. [^] Motorola's Software Update doesn't recognize my device, possibly due to a bad connection. What should I do? Disconnect the device, turn it off, turn it on again, and then reconnect to Motorola's Software Update. [^] My device is recognized, but there is no new software. Do I find it somewhere else? The Motorola server always has the latest firmware knowledge for every Motorola device. You do not need to check elsewhere. Check back periodically for updates as they become available. [^] Now that I have updated my software, I have a new problem. What do I do? Please consult Motorola's Software Update Web site at http://www.hellomoto.com/support/update for further instructions. [^] My device is displaying a "flex" error message. What is this? What do I do? Please consult Motorola's Software Update Web site at http://www.hellomoto.com/support/update for further instructions. [^] Why did my device not turn on after I updated the software? A problem might have occurred during the software update. Perform the Software Update again. If this does not resolve the problem, please consult Motorola's Software Update Web site at http://www.hellomoto.com/support/update for further instructions. [^] Do I need to go to a Motorola Authorized Service Center to get my device working again? A problem might have occurred during the software update. Perform the Software Update again. If this does not resolve the problem, please consult Motorola's Software Update Web site at http://www.hellomoto.com/support/update for further instructions. [^] What should I do if I don't have an Internet connection? Motorola's Software Update requires an Internet connection to communicate with the server to request the latest firmware for your Motorola device. Please locate another PC that has a high-speed connection to the Internet. [^] I have the Q device. Do I need to install anything else? If you have the Q device, you must install ActiveSync before using Motorola's Software Update. The ActiveSync CD was shipped in the box with your Q device.

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Please consult the quick reference guide that also came with the device for instructions about installing ActiveSync. [^]

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