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									Navin Sawaldas Wadhwani

Add: Flat#10, A-Building, Sukhwani Discover, Serial #108, Near Sant Nirankari Bhavan, Vijay Nagar,
Kalewadi, Pimpri, Pune - 17
Ph: 91-9923443894/ 9028267267
D.O.B: November 13, 1985
E-mail: Navin.wadhwani@mphasis.com


Work Experience
Asst Unit Manager - Mphasis – an HP Company (Project Money)

                                                                          September 2010 – Till Date

      Handling Retail Corporate & Client Servicing Operations for International Clients: Leading a
       team dealing with Corporate and Clients servicing for Corporate and client Retirement
       Services for an international client.



      Managing and Leading the team to achieve the targets: Delivering to the SLA as per the work
       order ensuring clients goodwill is kept as per requirements.


      Responsible for People Management for the smooth operations: Roster and Leave
       management for the day to day operations for the team to ensure smooth operations.



      Managing Performance and action plans for associates: Review and design action plans to
       ensure the associates deliver to what is expected, and ensure appropriate feedback is
       provided to meet the expectations.


      Working on Six Sigma Green Belt project: Project is in 50% phase to ensure Quality for the
       process is improved.


       Managing the ARP for the process to ensure smooth operations: Attrition Risk Profile is
       being managed to control attrition and forecast manpower required as per operations
       requirement.


      Member of CRT team Review and Plan: Plan and Design Crisis rescue plans and control the
       impact on operations in case of situations arise.
Agent Support Group – Mphasis an HP Company (Project Swift)

                                                                          March 2009 -August 2010

      Responsible to manage and support the FLE’s technically with hardware and software
       support: Provide L2 Hardware and Software support to corporate and consumers using HP
       notebooks in International Region. Support and train L1 to ensure CSAT and FTS is achieved.



      Managing and Leading the team to achieve the targets: Ensuring a team on 10 agents
       provide appropriate support and achieve the targets designed for the process to meet the
       SLA’s.



      Lead the team to generate Sales after Service to meet the Operations Deliverables: Ensure
       Value is added to the support by appropriate suggestive selling techniques.


      Deliver Revenue Generations: Ensure the $3/chat and email is achieved on process level.



      Managing the Manpower for smooth operations: Workforce management planning to ensure
       smooth operations.

Wipro BPO Limited: New Business Operations for International Corporate Clients

                                                                             July 2007-March 2009

      Responsible for New Business Operations for Corporate Investments and Corporate Relations
       for Commissions: Worked as a Senior Transaction Executive for a UK base Insurance and
       pensions company.

Extra-Curricular Activities
   1. Participated in the food festival hosted and organized by our college (For the year 2004 and
      2005) for food and beverage
   2. Attended the food styling seminar organized by our college.
   3. Participated in F&B team for the AICTE meet.
   4. Active member of wine club organized by our college.
   5. Participated in chef competition organized by Sinhgad Institute of Management Studies,
      Lonavala.
   6. Participated in Savor 2007 i.e. Food Festival hosted by our college.


Co-Curricular Activities
           Participated in Westside Citadel Fashion Show and Mr. Pune Contest in 2007
           Member of Wine Club Association at AISSMS college of Hotel Management
Education
    Bachelor’s of Hotel Management and catering technology from Pune University in 2007
    2003 – Passed CBSE XII (Commerce) with distinction
    2001 – Passed CBSE X with distinction


Skills
        Good MS Office Skills
        Good with Mathematics and Analysis
        Sound Hardware and Software Knowledge
        Project initiation and handling skills

								
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