Daily Log

FY10 Member FF A512 Maint NCTC-TRF Polycom Maint LCSC BSU Roseau Date 07/02/09 07/06/09 07/08/09 07/08/09 07/08/09 07/09/09 07/09/09 Time 8:56 9:00 9:08 8:30 13:55 7:42 9:05 Event or Maintenance President's Cabinet TEST SMART Trainer Meeting NCTC Data Integrity Meeting EGF 290 Smart Trainer Meeting Collaborative Sourcing Team Meeting Math Foundations Maint. Maint TRF 625 07/10/09 07/10/09 07/14/09 9:08 10:59 9:06 NCTC-EGF 290 & 292 Roseau Math Foundations Roseau CC Wadena N26 EGF 290 EGF 290 EGF 290 Mhd-A113 07/14/09 07/14/09 07/14/09 07/15/09 07/15/09 07/17/09 9:22 9:22 15:02 9:00 16:00 9:49 Math Foundations Student Services Deans Meeting Composition II Math Foundations Maint. MN Child Welfare Training System Meeting RoseauHS 07/17/09 9:50 Deposition Meeting TEST EGF Portable LCSC 07/23/09 07/23/09 07/23/09 07/28/09 11:45 16:35 16:38 Boy Scout Roundup Meeting EDUC 779 Boy Scout Roundup Meeting testxx Test TEST 07/29/09 12:35 Test jstest NCTC-Roseau CC 07/30/09 NTC-113 08/04/09 9:17 9:01 13:28 Math Foundations Virtual Senior Gathering Concurrent Meeting Perham Polycom 08/04/09 Perham Polycom 08/05/09 NCTC-EGF-510 08/10/09 15:10 13:50 OCHS/Accuplacer Process Meeting Social Media Technology for Alumni Programs Social Media Technology for Alumni Programs Student Services Deans Meeting Maint. FFL105 Combined Deans Meeting NCTC-TRF-662 08/10/09 14:35 FFL105 08/11/09 9:53 BSU-HS248B Maint 08/11/09 08/11/09 14:35 14:16 9:02 Perham-Polycom 08/12/09 Maint 08/13/09 8:35 DL A101B Room Maint Maint FF TRF 08/18/09 08/21/09 08/24/09 08/24/09 10:08 9:00 8:48 12:05 Perham HS Leech Lake Geometry Medical Term MSUM Maint TRF EGF EGF 290 FF-L109 08/24/09 08/25/09 08/26/09 08/26/09 08/26/09 08/28/09 18:10 8:56 12:05 16:25 18:30 11:04 Construction Estimating I Tri-County Karlstad Med Term EDUC 783 Developmental Psych Geom Calc 3 DP111 Maint 08/28/09 08/31/09 11:46 9:50 ABCDII/Great Start MN Clinicians Meeting Win-E-Mac Maint 09/01/09 13:35 Ashby Underwood FF-L109 09/02/09 11:00 Geom Calc 3 Roseau CC MAINT TRF-662 09/02/09 09/03/09 09/04/09 15:27 16:30 7:36 Intro to Anatomy & Phys Badger MJSP Planning Meeting Wadna-N21 Mhd-A113 & Perham-120 Greenbush Stephen-Argyle Mhd A113 Hancock EGF NWSC 09/08/09 09/08/09 9/8//09 09/08/09 09/08/09 09/08/09 09/08/09 09/08/09 10:00 10:02 8:30 9:20 10:03 10:12 11:09 11:55 Income Tax-Business Student Services Deans Meeting College English Spanish Student Services Deans Meeting Spanish II Parent & Professional MDH Regional Preparedness Meeting Spanish Gatekeepr College English Intro to Statistics ED 734 Personal Comm & Ethics Collaborative Sourcing Team Meeting Bus Driver Training Campbell Maint Ashby BSU HS248B Tri-County Karlstad BSU-DP111 09/08/09 09/09/09 09/09/09 09/09/09 09/09/09 09/10/09 14:45 8:00 8:35 18:02 18:58 8:02 Indus 09/10/09 8:35 Maint Hancock 09/10/09 09/10/09 8:41 10:50 College English Spanish Stephen-Argyle 09/10/09 12:40 Spanish Indus 09/10/09 14:05 Spanish Maint 09/10/09 15:00 17:50 17:56 8:43 9:52 11:00 12:58 TRF Airport American Indian Philosophy Small Business Management Geom Calc I Luoma Group Meeting Geom Calc 3 Spanish I Braham-Hancock Leech Lake Tribal 09/10/09 College FF-L105 Mhd-A113 BSU-DP111 FF-L109 Hancock 09/10/09 09/11/09 09/14/09 09/14/09 09/14/09 Indus Mhd-D119 09/14/09 09/14/09 14:40 14:12 Spanish College Physics I Campbell-Tintah 09/14/09 14:13 14:28 8:00 14:00 9:05 Spanish Spanish II UMC DH 220 EGF-TRF Infant/Toddler Program Herman-Norcross 09/14/09 Maint Maint Roseau CC 09/14/09 09/14/09 09/15/09 Rochester CTC Mhd TRF 09/15/09 09/15/09 09/15/09 13:17 9:05 12:00 DNP CC Meeting Deans Meet Med Term Maint Maint Roseau CC Maint MTC 09/16/09 09/16/09 09/17/09 09/18/09 09/21/09 9:52 13:07 9:07 8:45 8:13 Indus Northome Infant/Toddler Program TRF Airport Advanced Coding Ashby 09/21/09 8:39 College English Maint BSU Ashby NTC 09/21/09 09/21/09 09/22/09 09/22/09 11:00 13:15 8:26 12:22 TRF Airport Home Grown College English ARRA Grant Meeting MSUM-Owens 201 09/22/09 12:56 Doctoral Transcript Issues Meeting NCTC-EGF Campbell-Tintah DL 09/22/09 09/22/09 09/22/09 13:06 14:23 19:48 Maint. Spanish Macroecon Badger FF-L109 Greenbush MSUM Mhd Greenbush LCSC TRF 09/23/09 09/23/09 09/25/09 09/26/09 09/28/09 09/28/09 09/28/09 09/28/09 8:35 10:54 8:35 7:45 8:09 8:27 9:25 11:04 College English Geom Calc 3 College English SW 5810 Advanced Coding College English Statewide P/HD Meeting Music Fundamentals Mon & Wed Medical Term Spanish II WHRE 5697 TRF Oklee UMC 09/28/09 09/28/09 09/29/09 12:10 14:25 7:30 UMC 09/29/09 8:00 Challenge Curriculum Working Group Maint. Infant/Toddler Program NTC-113 EGF-292 09/29/09 09/29/09 8:07 9:38 Maint Lancaster BSU HS248B 09/30/09 09/30/09 09/30/09 8:50 1:23 17:46 Win-E-Mac Spanish Intro to Statistics FF-L109 10/01/09 8:46 Geom Calc I Mhd A113 MSUM Mhd A113 Maint 10/01/09 10/01/09 10/02/09 10/02/09 13:39 17:12 8:51 9:30 Perkins Team Meeting Advanced Leadership 610 Geom Calc I TRF 627 EGF 292 MSU Greenbush UMC MSUM CB103, CB105, Owens 201 Maint Grygla Region 1 Maint Campbell-Tintah Wadena Poly DH 101 Battle Lake Tri-County Karlstad TRF Maint 10/02/09 10/03/09 10/05/09 10/06/09 10/06/09 11:05 7:30 8:25 7:48 15:00 Music Fundamentals Friday SW 5810 College English WHRE 5697 Maint. 10/07/09 10/07/09 10/07/09 10/07/09 10/07/09 10/12/09 10/12/09 10/12/09 10/12/09 10/12/09 10/12/09 7:45 9:28 12:39 15:00 15:07 9:04 9:29 10:31 11:14 11:55 13:25 UMC DH101 Spanish I Teacher Training Minnewaska TRF627 Spanish Combined Deans Meeting AFEE 5111 Online College in the HS Spanish Med Term TRF 625 Herman-Norcross 10/12/09 Ashby Campbell-Tintah Region 1 Ashby 10/13/09 10/13/09 10/13/09 10/14/09 14:34 8:30 11:48 12:30 8:30 Spanish College English Spanish Region1 Teacher Training Greenbush College English MSUM Maint Maint 702 Maint Maint 10/15/09 10/15/09 10/16/09 10/19/09 10/19/09 10/19/09 11:57 14:05 14:30 7:30 14:00 15:13 RTI Consult Meeting NWSC EGF 301 NW-LINKS Gov Council Meeting Wadna Tri-County Karlstad Maint Ashby Wadena 10/19/09 10/21/09 10/22/09 15:45 8:32 9:56 EGF301 College English Advancement Meeting Mhd-A113 10/22/09 10:09 Advancement Meeting Herman-Norcross 10/22/09 15:05 Spanish Herman-Norcross 10/23/09 14:47 Spanish II Minneota-Herman Norcross MSUM Maint MSUM Lancaster MSUM Roseau CC 10/24/09 10/26/09 10/26/09 10/26/09 10/26/09 10/27/09 8:00 8:40 10:00 11:51 17:50 8:55 SW 8201 EGF 301B HEART Meeting Spanish Construction Estimating I Infant/Toddler Program Roseau CC 10/27/09 8:55 Maint. Maint EGF-292 Maint Maint Maint-Osakis Maint-ZAYO Maint - OET EGF-290 EGF-292 Maint-ZAYO Underwood Hancock 10/27/09 10/27/09 10/27/09 10/29/09 10/28/09 10/28/09 10/28/09 10/28/09 10/28/09 10/28/09 10/29/09 10/29/09 10:05 11:08 13:40 10:00 8:29 8:40 9:37 12:31 13:45 14:20 10:28 12:21 NWSC Parent & Professional E-Rate Statewide Training Wadena N21 N26 E-Rate Statewide Training E-Rate Statewide Training E-Rate Statewide Training Medical Terminology Maint. E-Rate Statewide Training Chinese I Spanish Campbell-Tintah 10/29/09 14:07 Spanish Mhd Maint 10/30/09 10/30/09 10:00 15:17 SAS Meeting Braham Spanish Classes Mhd-D119 Maint Maint Maint Mhd-D119 Maint 11/02/09 11/02/09 11/03/09 11/03/09 11/03/09 11/04/09 8:47 15:36 7:42 10:05 14:15 15:00 Geom Calc I Braham Spanish Classes Braham Spanish Classes 702 College Physics I Wadena N21 Wadena 11/04/09 15:31 State & Local Goiv Calls in to NETS for user support & maintenance Problem/Activity/Call. DL called, was not seeing FF, codian connected manually OK, suspect late power-on. Could not keep NESC connection, called Lyle MacVey, IP call OK, codian call OK, looks like compatibility issue with Tandberg MCU and LifeSize unit. Looking further into it. The NCTC-TRF Portable Polycom had the network cable connected to an inactive port, the cable was moved to an active LAN port and the connection was made. Connection up @ 09:14. (mh) Check camera mount for graphics camera. Camnera aimed to far end of desk because ceiling light gives no other mount choice. To visit with Bob to see if light could be moved. cmERDC codec was not responding to call, Tracey Fiereck re-booted and connection was made. BSU not connected. MnSCU had imprpoer dial info. Called them & they corrected. Up 07:44 Roseau called thinking they had the wrong rooms connected & not seeing EGF. All proper sites were connected. Sites were just not talking to activate voice activated switching. Asked Roseau to have sites talk & they saw all as OK. Tested the audio in EGF rooms 290 & 292; everything tested ok after some slight adjustments. (mh) Roseau tech called, could not reach manually dialed IP site, explained IP security and put test call into NWLINKS MCU. Event will be scheduled and programmed for auto-dial at later date. Nicole Hagen at the Roseau CC called asking to have TRF-625 dropped from the Math Foundations class for today as there is a lot of distracting fan noise coming from the room and there are no students participating from that site. (mh) Nicole Hagen at the Roseau CC called to report that the connection had been lost; the problem was diagnosed as 1 an unscheduled reboot of the Codian MCU. Conference up @ 09:23. (mh) Lori Harper at the Wadena N26 called to inquire about their 09:20 connection; the problem was diagnosed as an unscheduled reboot of the Codian MCU. Conference up @ 09:23. (mh) Joanne called to report that EGF had a temporary power outage and asked to have EGF-290 reconnected. EGF290 reconnected up @ 15:02. (mh) Increased EGF-290 room mic output, muted TRF-625 to stop rebroadcast of EGF audio and thus eliminate audio clipping. (mh) Increased EGF-290 room mic output, muted TRF-625 to stop rebroadcast of EGF audio and thus eliminate audio clipping. (mh) Mhd-A113 experienced video issue with the COMET MCU, the other meeting sites could not see Mhd-A113 and Mhd received video that flashed on & off; the problem was diagnosed as a H.239 issue with the Mhd-A113 codec and it was corrected by moving the conference to another COMET MCU. Conference up @ 10:09. (mh) Roseau called expecting a meeting with a Seattle & Mpls ISDN site. This event was not scheduled. Pulled sites into the NETS bridge. The bridge service handling Mpls' conversion from ISDN to IP had issues so opened the NETS phone bridge & brought MPLS in by phone. 10 minutes later when MPLS issues were resolved, Mpls was brought into the MCU & the phone bridge was dropped. 1 1 1 1 1 1 1 1 1 1 1 1 NETS 1 1 Site OET/M UM Other LINKS NSCU Network 1 1 1 NWLINKS TMS would not connect MCU for test call. Manually worked OK. Called 702 and after some examination a re-boot of the MCU was suggested. TMS and MCU worked OK after re-boot. Joanne called to report noise in audio, appeared to be network wide, participants then Joanne was working with Host site so ended troubleshooting. Noise was resolved by Host site. LCSC codec not visible on the network, called LCSC and receptionist was attempting to help, LCSC technician showed up and codec was plugged into proper port and was then working. Test (mh) 1 1 1 1 Nicole Hagen sent me an email message requesting that I drop TRF-625 from the connection as there are no students at the TRF location. TRF-625 dropped @ 09:17. (mh) NTC-113 not connected due to a local network issue created by Mike Smith from BSU. NTC-113 up @ 0915. (mh) Janice called to report that the Perham Polycom was not connected; the problem was diagnosed as the Perham site not on at the automated connect time. Perham connected manually up@ 13:28. (mh) Fergus called to report that the Perham Polycom was not connected; the problem was diagnosed as the Perham site not on at the automated connect time. Perham connected manually up @ 15:15 COMET called to report that they were receiving a pip layout from the NETS Codian; the problem was diagnosed as their Accord MCU connected to the Codian MCU without the EGF site connected, as soon as EGF was connected the problem was resolved. Up@ 13:54. (mh) Stacey Hron called to report that the other sites could not hear TRF-662; the audio issue was the result of COMET having muted the TRF-662 site in the Accord MCU during the setup and forgetting to take them off mute when the meeting started. Problem resolved @ 14:39. (mh) Wadena called, was hearing a hum or tone, identified FF as the source, FF tech unplugged 4-6 mics and noise was gone. Will schedule room for maint/test after meeting in P.M. Assisted Jamie and the EPA techs with testing the HS-248B Crestron A/V Controller and the plasma monitors during a video conference connection. (mh) Worked with tech from A.M., indentified bad cable causing hum/noise. Local wire technician will fix. Janice called to report that the Perham Polycom was not connected; the problem was diagnosed as the codec LAN cable not plugged into the correct LAN jack on the wall. Perham up @ 09:06. (mh) User could not see PC or operate codec. Cable disconnected & operator issue. Corrected, tested & proper procedure demoed. Menu-presentation-main video-select video source(PC)-OK-Selfview to see. Tech called, had moved codec for meeting, requested test call. Video/Audio tested OK. Codec certified & tested. Codec installed to Crestron. LL needs power module for 1 Polyc mixer & needs to get LAN to the room. Susan to bring in contractor for LAN & Power unit. Mhd called not seeing FF. FF was connected but the room was not turned on. Could not reach facilitator but FF librarian went & turned on room 9:00 Roseau called TRF not connected. TRF was in an unscheduled call so disconnected them & joined them in the class. TRF camera was set to instructor cam. Left message w/ facilitator to go to room & select class cam. Texted TRF screen to select student cam & a student did so. MSUM called. A student at N Henn tripped over a cord & disconnected their site. Reconnected them. Video/Audio check in preparation for evening continuing education class. All OK. TRF not connected.Did manually Prior connect is made by TMS followed by Codian. Clock mismatch issue solved 1 by moving connect of Med Term in Codian back 2 minutes. IVN could not reach EGF port Poly. EGF poly not on NETS WAN & had firewall blocking IVN. EGF opened the firewall & the connect came up. EGF tech called, site had disconnected and needed re-connect. Codian readily re-connected manually. Karen Mertes called to report that the FF-L109 receive monitor was not powered up. After making several calls to FF I was able to contact Lavonn Hanson and she went down and turned the monitors on. FF-L109 up @ 11:22. (mh) BSU called, site had disconnected, OET readily connected. Indication was site disconnect. TEST for beginning of semester. Test OK. 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Ashby called not able to connect. Can not ping codec. Codec shows no LAN connect. Asked KL to find end of LAN cable & connect it. Sher will have tech person do this. KL reported same at Ashby. Can not ping them. Had Underwood power on & all OK. Karen Mertes called to report that the FF-L109 student camera was not on. Because the FF tech that was not familiar with the equipment the instructor camera was redirected to show the student, FF-L109 up @ 11:19. Larry Haus checked out the FF-L109 student camera after class was over and determined that it was just powered off, everything now operating as it should. (mh) Roseau inadvertently disconnected their site. Roseau CC manually reconnected in the Codian, up @ 15:27. (mh) TEST for beginning of semester. Test OK. TRF-662 codec power supply unplugged and the camera manually cranked beyond the max travel and thus disengaged. Codec power supply reconnected and the camera reengaged, TRF-662 codec up and working as it should. (mh) Wadena N21 needed a reboot and to be connected using the IP # due to OET Gatekeeper issues. (mh) Mhd-A113 & Perham-120 needed a reboot and to be connected using the IP # due to OET Gatekeeper issues. (mh) Tech called, could not get codec online, indicator lights were blinking, codec appears bad. Called 702 and arranged for replacement codec. Wil be overnighted to Greenbush. Was not in Spanish class, misunderstanding with Lancaster, notified other schools and regions of need for video instructor. LCTN filled need and class was held Friday 9/11/09. Carrie called, not in meeting, codian readily connected manually, suspect late power-on. Site was not connecting via E.164, connected IP, OET was reporting gateway issues. Following class was OK. EGF not connected. Part of OET statewide gatekeeper issue. Rebooted EGF 292 & connected IP. Up 11:12 NWSC was not online, Tech checked all connections, called 702 and it was discovered that Wikstrom had moved a router. Router was re-configured and NWSC was back online in time for meeting. Noticed Campbell was struggling with remote control. Called to offer assistance and problems was input on monitor. Problem resolved. Work with OET & Tested Badger & Herman QoS dialout. OK Tech called, wrong picture mode had been programmed. Fixed in TMS for rest of semester. BSU called, wondering if remote site could see both instructor and presentation. Unable to do this without programming crestron unit. Karlstad called, last weeks cancelled class had been unknowingly rescheduled for this week. Using portable computer dialed Karlstad with NWLINKS MCU and IVN connected immediately. BSU-DP111 did not have a technician to setup the room for the 07:30 connect. Calls were made to the BSU-ATC office, room & Leo’s cell, a text message was also sent via the codec to the room asking the participant to select button 3 on the switcher. BSU-DP111 up @ 08:18. (mh) Tech called, during an unscheduled video meeting the presenter was wondering how to send pc presentation to Northome. Computer presenter did not have cable to attach to codec so it was determined to continue meeting as is. Tech called, no audio to Ashby, volume was turned down to off on Tandberg RCU, turned up and audio was ok. Braham called, was not connected to Hancock, TMS had failed to connect, was talking to OET tech at the time and he acknowledged some gatekeeper problems plus re-set codec duo video from auto to manual. P.M. program connected OK. 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Tech called and was not connected to Spanish, they were not on the NOC schedule, however were convinced Lancaster expected their connection however this was in error. Disconnected from Lancaster and worked with Dean of Students to locate a video instructor from New London-Spicer. Community Ed instructor called and noticed the image from Northome would "dim". Observed 0 packet loss or downspeeding on codec, called 702 and network etc. looked ok. Suspect camera iris or camera going bad in Northome. Will continue to investigate and monitor. Airport Test for QoS & packet loss. All looks fine The connection at Leech Lake Tribal College dropped; NEAT NOC was called and the connection was reestablished. Leech Lake Tribal College up @ 17:53. (mh) MSUM reported that initially FF-L105 could not hear MSUM CB-105; problem was corrected by FF-L105 turning up the volume to the speakers. FF-L105 up @ 17:57. (mh) Mhd-A113 inadvertently disconnected their site. Mhd-A113 manually reconnected in the Codian, up @ 08:43. (mh) COMET 22 minutes late connecting BSU-DP11; call was placed to COMET and BSU was connected. BSU-DP111 connected @ 09:53. (mh) CMDLN 10 minutes late connecting FF-L109; call was placed to CMDLN NOC and FF-L109 was connected. FFL109 connected @ 11:15. (mh) Deb Thompson left a message on 8405 that they had lost connect with Brah. Another tech looked at the schedule & saw Hancock down & connected them. Unknown why Hancock disconnected but event log shows various buttons being pressed at Hancock before disconnect. Tech called, receiving jerky video and tiling from Northome, observed packet loss, called 702, they installed Qos on the Ethernet path, next day video was OK. Mhd-D119 was late setting up the room thus FF-L109 could only see the whiteboard and nothing else; a call was placed to Carrie and the camera was adjusted to show the student seating. Up @ 14:13. (mh) Tech called, class not connected, readily connected with TMS, suspect late power-on after weekend. Noticed not connected, called SWWC svc coop, class was then readily connected. Call was not automated in SWWC noc. TX audio not functioning. Cause was a wire cut. Repaired. Made requested changes to the codec directories Roseau CC not connected at the automated connect time; problem diagnosed as the Roseau codec needing a reboot due to the network changes done by OET. Roseau manually connected @ 09:07. (mh) Rochester CTC inadvertently disconnected their site. RCTC manually reconnected in the Codian, up @ 13:18. (mh) Mhd called & needed to be connected manually because they weren't powered up at start time. TRF requested to be made always viewable for the day so others could prctor a test. TRF also has rx audio set so high image is locked at Ros for EGF. Tech sghould check audio setting in roiom at the start. Suspect a student is turning it up. Screen seems to have jagged edge coming from Northome. Tested with different codec and image was ok. Tech will observe Spanish class and evaluate further based on today. Document camera/Elmo device is sending unreadable wavy images, attempting different codec settings but no improvement. Tech is going to try another device to compare images. Roseau CC reported that the volume was very low, without an available tech in Roseau to increase the volume it was done remotely from NETS. Roseau reporting everything OK @ 09:10. (mh) EGF could not see the airport when connected. The airport codec was set on PC with no PC connected. Set it to the camera & all OK. Wadena called not seeing Mhd119. Mhd had not turned on a camera. Called & they corrected. 8:15 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Sites not connected. MCU did not make call. Connected via codec to get classes up quickly. Tand MCU could not reach Ashby & so stopped dialing sequence. Tested codec dialout to NETS7 & all OK. Don't know if Ashby was unpowered at connect time or if some other issue is there. Will monitor Ashby & MCU. TRF wanted the codec menu to show up when projector was set to VGA. Made VGA the main output. BSU not sending audio. Called them They had their codec in mute. Corrected. Ashby called, class was not connecting, quickly rebooted MCU and class connected with auto-dial. Saw Central MN site dropped. Could not get answer from remote site. NTC called at 12:34 & far site was up. Reconnected them. MCU reported network issue. No other drops in NETS so suspect central area network or QoS issue. MSUM called to report that the connection did not appear to be correct as they could not see the other sites; after checking the connection the NETS technician determined that the connection was correct and that MnSCU & WSU were late to turn on their rooms. MnSCU & WSU powered up their rooms and all was ok @ 13:05. (mh) NETS tech worked with Joanne to reconfigure the room 115 call directory in the codec. (mh) Noticed class was not connected, re-booted codec then TMS connected. WTC called hearing audio interference from DL. Muting DL made it go away. Had DL students remove cell phones & power supplies away from mics. Cause was a student power supply for a laptop. All OK Badger called, class not connected, late power-on in Greenbush, resolved with a call to GB. CMDLN was late connecting CLC-Brainerd C225 to FF-L109; calls were placed to CLDMN & CLC-Brainerd, and the connection was made by CMDLN at 11:06. (mh) Greenbush called, had moved codec late, requested dialing to Badger, TMS connected manually. UMTC could not connect to MSUM. The tech at MSUM said their codec was in a call. MSUM ended it & UM connected them. Up before class start. Wdna called. Mhd119 did not auto connect. Resent TMS command & they connected. Suspect Mhd turned off at connect time.Input was also set wrong.Corrected that. Badger called, class not connected, late power-on in Greenbush, TMS readily connected manually. OET called, could not reach LCSC, called site and was in process of moving codec to room. OET then connected OK. Juan called to report that he could not move the student cam in TRF-625; after checking and not finding anything unusual with the codec I asked him to reboot the Crestron controller & Codec after class was done at 11:50 and then call if needed. (mh) TRF625 camera would not tilt. Had them cold boot & reconnected them. All OK Someoine is manually twisting camera. Also rx audio was way too high. Had them dajust down. Oklee could not complete connection to Grygla, re-booted Grygla that did not help, tried MCU but Oklee appeared problematic, re-booted Oklee and then TMS connected OK. WHRE 5697 did not connect on time; after several calls placed to UMTC Master Control went unanswered, a call was then placed to Lyn Weiler who then went to Master Control and made the connection. (mh) WHRE 5697 did not connect on time; after several calls placed to UMTC Master Control went unanswered, a call was then placed to Lyn Weiler who then went to Master Control and made the connection. (mh) NETS tech worked with Shane at NTC to reactivate Web Snapshots in room 113 after the software upgrade. (mh) EGF-292 inadvertently disconnected their site; EGF-292 manually reconnected in the Codian. The instructor Pat Rogers also asked to have TRF-625 dropped from the connection as there were no students attending from that location today. Everything OK @ 09:38. (mh) 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Tech called reporting students said it was "hard to hear instructor" in Oklee. Video and Audio were OK. Suspect room noise from other sites. Instructor called, decided to instruct from other site, changed scheduling program. NEAT called, no connection for class, booted portable computer, suspecting late power-on or other TMS inability to connect decided to dial class with Codian. Class connected at 17:58. TMS log indicates dialing from 17:30 until ad hoc call at 17:58. Carrie Curie reported below standard video coming from FF-L109; the problem was diagnosed as the instructor camera trained on the white board and the focus set to auto. The video stabilized after the instructor started to put formulas on the board thus giving the camera something to lock onto. (mh) Perry called, room not connected, noticed it was in a call with FF A512, disconnected then Codian readily connected manually. CMDLN called complaining the video camnera was zoomed in too far @ MSUM. Called them. The tech corrected while the phone was ringing. Phone were ringing, noticed site not connected, re-connected manually OK. No call received to 3rd phone in office. No futher calls. Suspect late power-on at site. At Crestron Touch screen we can not change cameras or select other inputs, adjust volume, mute mics or speaker, operate VCR. We can change the camera zoom on the document camera. It’s as if the touch screen is not communicating with the Crestron. Remoting in to the codec, we have all codec functions working, (input & volume changes, muting, etc.). Rebooted codec-No change. Rebboted Creston-no change. Swapped the touch screen with the other room-no change. Left Message with Pat at Tierney. 1 1 1 1 1 1 1 1 Joanne called, could not see transmitted video on room monitors. Site was sending video OK to TRF. After class trouble-shooting located unsecured VGA cable on VDA. Cable was secured. UMTC said they can not call MSUM103 via E. They connected via IP. All OK. Test with 103 shows it connecting via E. & registered with gatekeeper. Badger called, class not connected, substitute in Greenbush had not powered-on codec. Codec was powered on and manually connected OK with TMS. UMTC had wrong room routed to their codec. Called them & they corrected. All OK 07:51-before start of class. NETS tech worked with Bob at MSUM to reactivate Web Snapshots in CB-103, CB-105 & Qwens 201 after the software upgrade. (mh) Instructor camera losing video. Bad cable end replaced. Grygla called, had accidentally bumped RCU and disconnected, TMS readily re-connected OK. Trainer called, sites were not connected, called Minnewaska, they were not powered-on, they turned on codec and connection was made OK. Home flat screens not showing non Svideo sources. Tierney remoted in & changed Crestron Program. All OK. Braham called, was not connected, Campbell-Tintah was displaying "wrong username or password" error in TMS portal, connected manually then opened ticket # 35254 with 702. Wadena called, not connected, Codian connected manually OK, suspect late power-on by site. Student came to office to report loud hum from ITV, discovered air/heating vent was making the noise. Contacted plant services and noise was resolved toward end of class. Tech called, not connected to meeting, called CMDLN, sites were connected shortly after calling. Lancaster called, Karstad not conneced for class, observed site not on network so called tech. Tech discovered that codec power supply was bad. 702 will overnight power supply. EGF called:TRF main cam sending scrambled video. Rebooted codec & reconnected. All OK 12:01 Main Cxamera polarizing. Web interface shows not connected on main camera. Warm boot didn't correct it this rime. Cold boot did. 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Forest from SWSC called, could not reach MCU, opened conf manually and connected Herman-Norcross then SWSC dialed OK. Suspect issues with MCU, will communicate with 702. Ashby called, class was not connecting, quickly rebooted MCU and class connected with auto-dial. Ticket # 35254, 702 discovered site was being hit with FTP and Telnet commands from Asian domain. Access list to codec is being reviewed. TMS did not connect Region 1 & Greenbush. Manually connected them. Up by 12:34. Greenbush was turned off when the auto connect command ran. Ashby called, class was not connected, manually connected in MCU, noticed "wrong username or password" error in TMS portal, notified 702 and logs indicated that MCU was being hit with FTP and Telnet commands like Campbell-Tintah. All codecs logs are being reviewed and access lists are being re-evaluated and tightened. Mich not dialing MSUM. Called Mich & previous meeting running late to vacate their room. Up at 12:04 Site had moved codec, projector and audio tested OK. Room 301 was tested. All OK TMS was not accessible, notified 702, TMS was back online approx. 9:00. Provied mic dip switch settings for mic reconfig Heard from tech that site had not received power supply nor had any follow-up to contacts with 702. Called 702 to follow up and it appears that during a tech's absence the power supply was not sent. 702 would see to sending the power supply overnight at this time. Codec configed for QoS & certified Ashby called MCU did not auto connect sites. Did so manually up 08:36. Suspect MCU was off line at the connect time. Will watch it Wadena had double booked their SCR room with the Polycom and needed to move the Advancement Meeting to another room if possible; the fix was to make room for the Advancement Meeting by moving the Managerial Accounting class to N21 and then move the Advancement Meeting into N26. (mh) 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Carrie Curie reported that all of the sites could only see Mhd-A113 and not the split screen layout; the problem was diagnosed as the Mhd-A113 participants using the RC to request the “Active Floor”. Problem resolved @ 10:11. (mh) SW/WC called, couldn't connect to Herman, discovered they were using wrong IP address. Class was then connected. 1 1 Josh Sumption called to report that they could not connect with Herman Norcross via the 702/NWLINKS MCU; they did eventually connect directly with Herman Norcross via the IP 216.239.27.46. Josh Sumption also suggested that the conference connect time be adjusted in the 702/NWLINKS MCU in an effort to rectify the connection problems. (mh) Connect went down @ 8:00. UM brought it back up 60 seconds later. EGF had an issue not hearing from the codec. Issue was making sure the flat screen was set to the input used by the codec. VGA is the input the flat screen should be set at. All Working The Office of the Chanc called saying they could not see MSUM. MSUM was there, it is voice activated needing sustained talking to switch. MSUM talked & all OK Tech called, intructor cam not working, re-booted camera, could not get working, local tech support or telco will be called to investigate wiring etc. N. Hennepin CC codec not moved to the room. Called them & they got one there & up @ 18:25 Nicole reported that they were not connected to EGF-292 & TRF-625 for the “Infant/Toddler Program” class; after talking to OET the problem was diagnosed as a T1 line from the TRF scu hub to the Roseau CC not working. OET Ticket # TRF scu hub . (mh) Gary from OET confirmed that the circuit from the TRF scu hub to Roseau has been repaired. The fix was to replace the CSU at the TRF scu hub. OET Ticket # 164176 closed out at 14:21. (mh) 1 1 1 1 1 1 1 Testing for upcoming conference. Video/Audio tested OK. Joanne called to report that they did not have any receive video in room 292; I confirmed that the codec was transmitting video. Joanne wiggled some cables and the video returned. (mh) Tested live webcast for upcoming statewide conference. Live stream/webcast was OK. Replaced codecs Osakis called with new codec assignment, call was then connected. Shelly called noticing large packet loss from MCU, called 702, they contacted OET and 3-4 minutes later packet loss was reduced. OET called, were investigating packet loss as per ZAYO. Noticed E.164's of MCU were not registered in gatekeeper. They were registered and packet loss was further reduced. Manually Reconnected EGF-290 in the Codian after a power outage at NCTC-EGF. Up @ 12:31. (mh) Joanne reported that the video issue in EGF-292 was due to a VGA cable not properly seated; Joanne reseated all of the VGA cables. (mh) MCU disconnected from ZAYO MCU, called tech support and connection was quickly restored. OET called, not reaching Underwood, re-booted codec, did not help connection, codec was on and visible on the network, OET techs discovered gatekeeper issues, class was connected late at 11:03. Instructor called, Hancock was not receiving audio, suspected monitor connection and after some troubleshooting discovered that whenever Braham used "presentation mode" audio stopped from Braham. Disconnected then Reconnected class and audio was OK, instructor continued class without overhead "presentation mode" wihich uses duo-video. Duo-video has been working all semester, ECMECC tech is going to contact OET concerning possible peering point issues. Instructor called, Campbell-Tintah was not receiving audio, after some troubleshooting discovered that whenever Braham used "presentation mode" audio stopped from Braham. Disconnected then Reconnected class and audio was OK, instructor continued class without overhead "presentation mode" wihich uses duo-video. Duo-video has been working all semester, ECMECC tech is going to contact OET concerning possible peering point issues. 1 1 1 1 1 1 1 1 1 1 1 1 1 MTC called: Poly not connected. It was unplugged at connect time. Connected it at 10:01 ECMECC coordinator called, had been working on duo-video issues, was able to duplicate with on-net calls, had communicated with OET and gatekeeper settings had been changed. Confident this would work through a bridge for tomorrow but will try traditional dialing from NWLINKS next day after more configuration of gatekeeper in early AM on part of OET. Mhd called, class was not connected, time on codian had not changed to Central Standard Time. Class was manually connected and time on Codian was fixed. OET called, working with Jon S. on gateway issues, configurations. Not resolved, reloading configurations overnight, will hear from Mike Z. in AM. Working with Mike Z. from OET, top of gateway not directed to proper address. Still experiencing IPIPGW issues. Brahm classes with duo-video not resolved. 702 tech called, looking for open classrooms/codecs for testing. From schedule determined Crookston and Warroad would be open. Fergus Falls reported that they could not see Mhd-D119; the problem was diagnosed as the Mhd-D119 not having their room on as well as the codec input set to VCR.Up @ 14:15 (mh) Instructor said that when she was previewing a DVD, not in a video conference state, her DVD image on the 1 plasma went to sleep after about 15 minutes. The codec will go to sleep but the input image is on a separtate screen that should not have a tie to the codec plasma. Wonder if she was viewing a self image on the codec plasma only with the TX plasma turned off. Had her make sure TX plasma was powered up & showiung the DVD. Asked her to call if it went to sleep. W#adena students hung up codec with RCU. Reconnect at 16:33 1 1 1 1 1 1 1 1 LINKS Peering Corrected Non Sort Point before start QoS of event 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1