Delaware Technical _ Community College - Planning

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					TABLE OF CONTENTS
COLLEGEWIDE MISSION STATEMENT........................................................... 1 COLLEGEWIDE VISION STATEMENT.............................................................. 2 STRATEGIC DIRECTIONS ................................................................................. 3 COLLEGE
AGENDA 2007 ................................................................................. 4

CAMPUS MISSION STATEMENT....................................................................... 6 CAMPUS AGENDA – STANTON/WILMINGTON CAMPUS
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ADMINISTRATIVE SERVICES DIVISION ......................................................... 17 ASSISTANT TO THE CAMPUS DIRECTOR DIVISION .................................... 22 BUSINESS SERVICES DIVISION ..................................................................... 32 CORPORATE AND COMMUNITY PROGRAMS DIVISION .............................. 41 HUMAN RESOURCES DIVISION ..................................................................... 48 INSTRUCTIONAL DIVISION
............................................................................ 52

STUDENT SERVICES DIVISION ...................................................................... 71 TECHNICAL SERVICES DIVISION (DIET) ....................................................... 78 PLAN B AND C STAFF SENATE ..................................................................... 82 DIVERSITY COMMITTEE ................................................................................. 86 APPENDIX ........................................................................................................ 90
Achievement Report 2007 Stanton/Wilmington Campus

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College Mission Statement

COLLEGE MISSION STATEMENT
Delaware Technical & Community College is a statewide multi-campus community college committed to providing open admission, post-secondary education. The College offers comprehensive educational opportunities including career, general, developmental and transfer education, lifelong learning, and workforce education and training, and community services. The College believes in the practical value of higher education as a means of economic and personal advancement. The College respects and cares for students as individuals and as members of diverse groups, and supports their aspirations for a better life.

Goals
The College will achieve its mission through these goals: 1. Academic programs will prepare students for successful employment upon completion and transfer to a senior institution. Developmental education will prepare students in math and English to be successful in entry level College program courses and occupational skills training. Occupational skills training will prepare students with basic job skills to enter the labor market and to continue their education through degree programs. Continuing professional development programs for business and the professional community will support a competitive workforce by providing education and training to advance career skills, and earn/retain certifications. Programs, activities, and services will maximize the benefits of diversity by teaching students to understand multiple perspectives and effectively function in diverse groups. Community services and programs will provide personal enrichment opportunities and promote lifelong learning. Administrative and educational support services will provide an environment conducive to student learning. College and partnership resources will be obtained and utilized to advance the College Mission and Goals. Stanton/Wilmington Campus

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College Vision Statement

COLLEGE VISION STATEMENT 2005-2010
Delaware Technical & Community College will be:
1. An institution that is nationally recognized for its education excellence and its commitment to learning.

2. A learning organization focused on continual improvement based on the assessment of student learning and services.

3. A caring, supportive learning community where principles of equality and respect are modeled and demonstrated.

4. An educational leader in fields that address increased workforce needs: biotechnology, health careers, financial services, and entrepreneurship.

5. A leading partner in state, national, and international initiatives which enhance educational opportunities and improve the economic viability of Delaware.

6. The first choice of students seeking a quality education that is accessible and affordable.

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Strategic Directions

STRATEGIC DIRECTIONS
As described in the Strategic Directions document, six strategic directions for the College for the period of 2006-2010 were identified through a comprehensive development and review process during the fall, winter, and early spring of 20042005, culminating in their adoption in May 2005 by the President’s Council. The Strategic Directions are:

PROMOTE FLEXIBILITY - Promote and implement models for instruction, services, and operations that provide the flexible environment sough by increasingly diverse students, employees, and employers in how, when and where program offerings and services are delivered and work is done. ENHANCE RESPONSIVENESS – Enhance responsiveness to emerging economic development opportunities and workforce needs and create streamline processes to produce timely, innovative solutions. STRENGTHEN RESOURCES – Strengthen the revenue structure and resources to sustain and expand comprehensive programs and services for students. FOSTER RELATIONSHIPS – Foster relationships with a broader range of constituencies to develop partnerships that serve common goals and augment resources. MAXIMIZE TECHNOLOGY – Maximize the application of information technology to advance student learning and operational effectiveness in an increasingly service oriented, open, and collaborative environment. EMBRACE ACCOUNTABILITY – Embrace accountability to promote excellent in instruction, student services, and every fact of operations to embrace student learning and the learning environment.

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College Agenda 2007

COLLEGE AGENDA 2007
The following priorities reflect the College’s Expanded Mission Statement, Vision Statement, 2006-2010 Strategic Directions, and the FY 2007-2010 Plan. In keeping with these commitments, the College will be:

LEARNING-CENTERED  Promote a culture of educational and service excellence, guided by a dedication to assessment-based improvement. Implement the new Entrepreneurship program at all three campuses. Increase educational opportunities by renewing, expanding, and extending seamless career pathways with institutions of secondary and postsecondary education. Promote the use of a variety of instructional delivery methods to more effectively meet the learning needs of an increasingly diverse learner population. Deploy educational technologies in ways that facilitate effective student learning and educational support services.

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RESPONSIVE     Response to changing state and local economic conditions by adjusting educational and professional development offerings to meet workforce needs. Respond to rapidly changing energy markets by identifying short-term and long-term options relative the College’s patterns of energy usage. Smoothly and fully integrate the Student Excellence Equals Degree (SEED) scholarship program into College services and operations. Expand mutually beneficial educational opportunities and programs with institutions, faculty, and students in other countries.

FINANCIALLY STRONG  Achieve long-term funding arrangements to secure the College’s financial future. Stanton/Wilmington Campus

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College Agenda 2007

Expand on the initial success of the “Shaping the Future” fundraising campaign to provide financial resources for new laboratory and technology equipment, camps scholarships, study abroad scholarships, library support, and faculty innovation grants.

CONNECTED TO ITS COMMUNITIES    Model the diversity of the communities the College serves through its credit and non-credit instructional programs and support services. Foster new relationships with prospective individual, corporate, and institutional supporters. Strengthen the College’s relationship with its alumni, drawing on the vitality of the campus alumni associations and the newly established Delaware Tech Alumni Association. Make preparations for the 2007 celebration of the College’s forty years of contributions to the people of the State of Delaware and its many communities.

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TECHNOLOGY SMART   Identify, acquire, and deploy administrative technologies that increase the efficiency and effectiveness of College operations. Deploy the Raisers Edge software system to enable the College to more efficiently and effectively manage its relationships with existing and prospective individual and institutional donors.

ACCOUNTABLE    Complete the integration of outcomes assessment, planning, and budgeting at all levels of the institution. Implement Phase I of a fully integrated program of general education instruction and assessment. Conduct a comprehensive assessment of student learning in distance education.

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Campus Mission Statement

CAMPUS MISSION STATEMENT
The mission of the Stanton/Wilmington Campus is to provide opportunities for the residents of New Castle County to fulfill their educational aspirations at the postsecondary level and thus contribute to the economic well being of the county. To this end, the campus encourages and supports diversity by providing educational opportunities that facilitates growth and promote educational advancement. The campus provides associate degree, career-oriented programs, as well as developmental and community service activities. In all of its endeavors, the

campus strives to maintain a one-College reality within an environment dedicated to supporting students in their desire to learn. The Stanton/Wilmington Campus is guided by its strategic and long-range plans which are based on the College mission and goals as approved by the Board of Trustees.

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Campus Agenda

CAMPUS AGENDA
Goal 1 Implement the College Agenda

Objective 1

(MSSS-R 7.21) Uphold an environment in which all policies, procedures, and actions reflect the one-College reality.

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The Campus Director and all Deans and Directors regularly communicate thoroughly with collegewide counterparts to uphold an environment in which all policies, procedures, and actions reflect the one-college reality.

Objective 2

(CP) (Planning & Assessment) Prepare the Periodic Review Report to Middle States by June 1, 2008.

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The FY2007 achievements have been entered into the database and are being used by campus writers to prepare the Periodic Review Report. The report will be completed within the designated timeframe.

Objective 3
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(SD Foster Relationships) (CP2) (International Education) Expand Study Abroad programs.

The proposal forms have been revised, and the approval process was clarified. Three proposals were presented for programs in a variety of countries and the Stanton/Wilmington campus will sponsor new programs to Italy and Mexico.

Objective 4
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(CP3) (Administrative Services) (SD Enhance Responsiveness) Create an energy conservation plan for Stanton/Wilmington.

The Stanton/Wilmington Campus has created and is in the process of implementing energy conservation plan:

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Campus Agenda

All Sunday activities have been moved to Wilmington; allowing Stanton to close on Sundays. New ceiling tiles and lights have been installed in the East Building at Wilmington and the E-Wing second floor at Stanton. Automatic sensors for the lights in the D & E wings at Stanton have been installed. This is an ongoing project. The Energy Conservation Committee has developed a preliminary plan for space usage and this project is pending appropriate funding.

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Objective 5
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(SD Strengthen Resources) (CP2 Administrative Services) Implement remaining IACLEA recommendations.

The remaining IACLEA recommendations have been implemented with the exception of installing the emergency parking lot phones at each location and implementing the parking citation system and parking policy.

Goal 2 Upgrade facilities at the Stanton/Wilmington Campus

Objective 6

(MSSS-R7.21) (CP1 Administrative Services & CP2 Business Services) (SD Strengthen Resources Administrative Services & Enhance Accountability Business Services) Create a comprehensive Campus review of long-term capital requirements.

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The campus process for reviewing long-term capital requirements has been established and is being implemented through regular meetings between the Campus Director’s office, Business Services, Administrative Services, and the various administrators as required.

Objective 7

Complete necessary renovations prior to beginning Phase I construction of the Stanton Health Sciences building these include: infill project, electrical power feed into the Campus and new signage (Budget Hearings).

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Campus Agenda

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The new signage and electrical power feed are in process. The infill project has been completed.

Goal 3 Strengthen requirements and procedures to support development, effectiveness and efficiency of curricular and support operations. (CP11) (Instruction) (SD Promote Flexibility, Strengthen Resources)

Objective 8

(MST-S 4.3) (Campus Plan 3) (CCP) (Institutional Advancement) (SD Strengthen Resources) Identify and execute ways to augment grantsmanship and increase private giving in order to secure more federal, state and private donors.

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Outreach has been enhanced through alumni relations, the development council and implementation of a visitation program.

Objective 9
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(SLOA/ESOA) (CP7) (Instruction) (SD Enhance Accountability) Expand outcomes assessment (SLOA/ESOA).

Under the direction of the campus’ oversight committees, every campus Instructional Division program conducted Student Learning Outcomes Assessment by identifying two intended outcomes and the means of assessment, gathering and analyzing data, and identifying improvement actions. All program departments presented their findings at a campus forum. A total of 71 campus and 19 Collegewide intended outcomes were assessed. The Child Development Center, the Dental Health Center, the libraries, the Teaching Resource Centers, and tutoring conducted Educational Support Outcomes Assessment. A total of seven intended outcomes were assessed. (MSSSR 2.29) Improvement actions were implemented as appropriate in all Instructional Division programs according to the data collected through the SLOA/ESOA process.

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Campus Agenda

Objective 10

(CP) (Instruction 9.1) (SD Enhance Accountability) Implement recommendations of the College Retention Task Force.

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The recommendations of the Enrollment Management Committee are being implemented.

Objective 11

(SD Enhance Accountability) Implement recommendations from the Enrollment Management Committee.

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The following tasks were accomplished in response to recommendations from the Enrollment Management Committee:         Developed and distributed a student recruitment letter SEED Magnets Admissions and CPT pilot with William Penn High School Implemented the Start Here, Go There campaign Designed a template for interior temporary signage movie theatre advertising – 8 weeks at Brandywine, Cinemark, Peoples Plaza Blue Rocks advertising – three video commercials at every home game Returning students not yet registered – departments and advisors will call Students who applied but are not registered will be called

Objective 12

(CP1) (Instruction) (MSSS-R 2.27, 2.28, 2.28.1, 2.28.2, 2.28.3, 2.28.4, MST-R2.1, MST-S2.2) (SD Enhance Accountability) Conduct “Program Review” on a five-year cycle.

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Following a pilot year of Program Review in FY06, the model was updated, and a five-year cycle of Program Review is in progress. The Computer Engineering Technology, Criminal Justice Technology, Early Childhood Education Technology, Electronics/Electrical Engineering Technology, and Office Administration Technology programs participated in the Program Review process.

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Campus Agenda

Goal 4 Enhance labor market responsiveness in a rapidly changing environment (CP 2) (Instruction) (SD Enhance Responsiveness)

Objective 13

(CP2) (Student Services) (SD Promote Flexibility) Improve student services programs to effectively respond to the rapidly changing needs of a diverse population.

Activity Nights were instituted at both campuses: Wednesday nights at Wilmington and Thursday nights at Stanton. In addition, students from both campuses were invited to participate in intramural basketball games at the Stanton campus on Thursday nights. Several student activities that were offered during the day were mirrored for the evening hours including:      African American History Month Nursing Counselor Services Career services Nursing and Allied Health Information Sessions Weekly focus group meetings for male students

Objective 14
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(CP2.1) (Instruction) (SD Enhance Responsiveness) Determine job opportunities and workforce needs.

A Wilmington faculty member served as chairperson of the Collegewide Financial Services Task Force that was established. The Task Force was charged with researching significant events and changes in the financial services field(s) and developing recommendations for actions, including new or revised educational offerings. (MSSSR 6.13) Faculty and staff are notified of volunteer needs in the community to enhance community outreach and responsiveness to workforce needs.

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Campus Agenda

Objective 15

(CP1.1) (Corporate & Community Programs) (SD Strengthen Resources) Develop and implement a comprehensive CCP business plan.

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The comprehensive CCP business plan has been completed and is being utilized to enhance labor market responsiveness.

Goal 5 Enhance Campus partnership resources to advance the Goals and Mission of the College. (CP1) (Business Services) (SD Strengthen Resources)

Objective 16

(Instruction) (MSSSS-R 7.21) (SD Enhance Responsiveness, Foster Relationships) Identify new degree, diploma, and certificate program opportunities.

Partnerships
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The statewide Deans of Instruction proposed Building Principles for Delaware Tech's Dual Enrollment/Dual Credit Programs. The Dean of Instruction and the Radiologic Technology Program Coordinator served on the Advisory Committee for the Henry C. Conrad Schools of Science. The Culinary Arts Technology and the Electronics and Computer Engineering Technology programs hosted the annual Skills USA competitions for high schools statewide. Both department chairs served as coordinators. A Chemistry/Biology faculty member advised St. Georges Technical High School on the development of a Biotechnology program. She and a program student also gave a presentation on Biotechnology to the school's freshmen. The Culinary Arts Technology Department Chairperson provided consultation with the Middletown High School for the design and implementation of their new culinary program and facility. Faculty from many departments were judges at the New Castle County Science Fair. Stanton/Wilmington Campus

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Campus Agenda

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The Architectural Engineering/Civil Engineering/Computer Aided Drafting/Construction Management Technology Department sponsored the annual Drafting Competition. Faculty from the Automotive Technology, Culinary Arts Technology, Mechanical Engineering Technology, and English departments participated in 'career cafes' for high school and middle school students. The Social Science/Criminal Justice Department coordinated the statewide History Day competition. The Department Chairperson and faculty from the Automotive Technology Department, the Department Chairperson and faculty from the Culinary Arts Technology program, the Mechanical Engineering Technology Department Chairperson, and the Electronics and Computer Engineering Technology Department Chairperson serve on advisory committees for local high schools. Learning activities were provided to local high school culinary students in conjunction with campus activities, including Mardi Gras and Employee Recognition. The following summer camps were offered: Automotive, Bridges-sponsored Biotechnology Summer Experience, CSI, Manufacturing Awareness for Kids Everywhere (MAKE-IT), Physics, and NSF-sponsored Science and Technology Preview (STeP). The Allied Health/Science Department provided middle and high school students with information on health-related careers and their academic requirements through discussions and activities. Through partnerships with the Delaware Biotechnology Institute and the University of Delaware, INBRE funds supported workshops on Plant Tissue Culture, Particle Physics, and Water Quality Assessment; internships for seven students at the Delaware Biotechnology Institute; and field trip opportunities to research facilities at the University of Delaware and the Delaware Biotechnology Institute for Biology and Chemistry Technology students. Through partnerships with the Delaware Biotechnology Institute and the University of Delaware, the Physical Therapist Assistant program coordinated Physical Therapy conference on Stroke Research Rehabilitation. Speakers were internationally recognized in the field. Seventy-five physical therapists and physical therapist assistants attended this conference. Stanton/Wilmington Campus

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Campus Agenda

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The Criminal Justice Technology program, in conjunction with the Delaware Police Chiefs' Foundation, led the statewide initiative to adopt a mentoring program for students who are interested in careers in the Criminal Justice field.

New Programs
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In response to the advisory committee input, the Industrial Engineering Technology program was re-structured. This included revisions to curriculum and courses, and a program name change to Operations Management Technology. Campus faculty participated in the development of the new Homeland Defense option in the Criminal Justice Technology program. The first year of the Entrepreneurship program was developed and implemented.

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Objective 17

(MSSSR-2.10, MSSSR-2.12, MSSSR-2.13, MSSS-R 2.7, MSSS-R 7.14, SD Enhance Responsiveness, SD Foster Relationships, CP62) Enable the College to become the “provider of choice” for Delawareans.

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Marketing developed the Start Here, Go There Stanton/Wilmington campaign which advertised the various articulation agreements, and transfer and connected degree opportunities available to Delaware Tech students and graduates. Posters were distributed to high school guidance counselors throughout New Castle County and advertising was purchased for New Castle County. Additionally, the campaign was heavily promoted in our email newsletter to prospective students and featured on the back cover of our course schedules. A new website entitled "A Step Ahead" located at http://www.dtcc.edu/sw/astepahead was developed to provide an overview of all education transfer options beyond Delaware Tech.

Objective 18
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(CP3) (Institutional Advancement) (SD Strengthen Resources) Increase private and public giving.

MSSSR-7.25 Faculty and staff are provided the necessary resources to respond to Requests For Proposals (RFP). Stanton/Wilmington Campus

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Campus Agenda

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Outreach was enhanced through alumni relations, the development council and implementation of visitation program in an effort to increase private and public giving. MSSSR-7.24 Resource development continues through the annual Mardi Gras fundraiser.

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Goal 6 Improve campus services (Raiser’s Edge) (CP1.1) (Institutional Advancement) (SD Responsiveness and Maximize Technology) Implement Institutional Advancement database management system (Raiser’s Edge).

Objective 19

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The Raiser’s Edge software has been installed, staff have been trained and the 2007 donations have been entered.

Objective 20

(CP5) (DIET) (SD Strengthen Resources and Maximize Technology) Continue to expand and embrace instructional and administrative technical support and resources.

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MSSSR-7.3 SMART classrooms have been increased in compliance with the campus plan for expansion of instruction and administrative technical support and resources.

Objective 21

(SD Maximize Technology) (Marketing & Public Relations) (CD1) Implement new technology communications processes using technology for outreach.

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Regular planning and consultation sessions are held with DIET, and telecommunications, etc. to discuss and implement technology-related marketing initiatives, (i.e. campus announcement, Web blogs, Voice bulletins, Pod casts, Course casts, wikis, etc.) to determine if these opportunities are viable &/or to explore new ones. Stanton/Wilmington Campus

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Campus Agenda

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MSSSR-4.7 Marketing staff members met with the DIET Systems Administration Director regarding updates to MyDTCC and attended a training session on implementing the changes. Members of the Marketing department met with the Systems Administration Director before launching the new electronic newsletter and consulted with the DIET Telecommunications Specialist II on several occasions on the use of a product similar to voice bulletins.

Objective 22

(Administrative Services) (SD Enhance Responsiveness) Provide a centralized emergency communications reporting center at Wilmington.

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This project is still in the planning stages. The technical end of this project must be developed and funded before the project will come to fruition.

Objective 23

(CP3) (Business Services Goal 3/Obj. 5) (SD Enhance Responsiveness) Implement the new SEED scholarship program.

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The new SEED Scholarship Program has been implemented and the campus is preparing for the second year of operation.

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Administrative Services Division

ADMINISTRATIVE SERVICES DIVISION
MISSION STATEMENT
The Administrative Services Division provides all facility and ground services necessary to ensure a safe, comfortable, pleasant building environment. The division strives to achieve the most conducive atmosphere for academic and community activities.

Goal 1

Establish an Energy Conservation Plan

Objective 1
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(SD Enhance Responsiveness, CP 40) Increase energy efficiency of all systems.

New ceiling tiles and lights have been installed in the East Building at Wilmington and the E-Wing second floor at Stanton. Automatic sensors for the lights in the D & E wings at Stanton have been installed. This is an ongoing project

Objective 2
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(SD Enhance Responsiveness, CP 40) Review and adjust weekend hours for energy efficiency.

All Sunday activities have been moved to Wilmington; allowing Stanton to close on Sundays.

Objective 3

(SD Enhance Responsiveness, CP 4.0) Enclose plaza at Wilmington to stop leaks, increase energy efficiency and add more usable space.

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A committee has developed a preliminary plan for space usage and this project is pending appropriate funding.

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Administrative Services Division

Goal 2

Strengthen Operational Effectiveness.

Objective 4
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(SD Strengthen Resources, CP 39) Recognize and encourage the knowledge worker.

A plan for utilization of staff strengths has been developed to increase divisional efficiency.

Objective 5

(SD Strengthen Resources, CP 39) Allow and encourage workers the latitude to accomplish an assigned task by using their own methods.

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This latitude is an essential element in the above utilization plan.

Objective 6

(SD Strengthen Resources, CP 39) Ensure that individual accountability is accompanied by individual authority.

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When a staff member is given a responsibility they are also granted the authority needed to accomplish the task related to the responsibility.

Goal 3

Provide a centralized emergency communications reporting center for the Stanton/Wilmington Campus. Improve the quality of existing radio communication equipment and begin the integration with the State of Delaware's 800 MHZ system.

Objective 7

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The Terry Campus Vice President and Campus Director is in contact with the Criminal Justice Council attempting to locate grant funds to supply this equipment to all campuses.

Objective 8

Implement a centralized reporting center (at Wilmington) with all campus emergency phones and calls for service routed there.

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This project is still in the planning stages. The technical end of this project must be developed and funded before the project will come to fruition. Stanton/Wilmington Campus

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Administrative Services Division

Goal 4

Convert all campus surveillance cameras to digital operation.

Objective 9
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Complete a survey of existing camera locations as to effectiveness and current operational capabilities.

The survey has been completed at Wilmington and Stanton, and we are awaiting cost estimates from vendors

Goal 5

Enhance pedestrian safety on campus.

Objective 10
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Conduct a survey and determine where improvements are needed.

We have held open forums and solicited input from the campus community on all areas of Public Safety and facility security. Committees have been established and all suggestions are being reviewed for possible implementation.

Goal 6

Introduce and train all of our Public Safety Officers in the National Incident Management System.

Objective 11

MSSS-R 6.9, MSSS-R 7.7, MSSS-R 7.8) Schedule officers on Friday mornings for training in the National Incident Management System program that has been developed by the federal government and adopted by IACLEA.

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This training has been held twice but will be an ongoing In-Service project.

Goal 7

Hire an Inventory Officer.

Objective 12

Have new Inventory Control Officer locate and put into use software to monitor supplies and control usage for more efficient budget control. Stanton/Wilmington Campus

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Administrative Services Division

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The possibility of hiring a person to be specifically an inventory officer has been abandoned. We have hired part time staff in both mailrooms in an effort to divide the workload allowing additional time to devote to inventory.

Goal 8

Develop cafeteria improvements.

Objective 13

(MSSS-R 7.10) Implement changes to satisfy the results of a recent survey.

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Menu planning at Stanton has changed with the hiring of the new Food Service Supervisor. The new offerings are healthier and are best sellers. At Wilmington the aesthetics have been improved with new ceiling, lights, paint and restroom upgrades.

Objective 14
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Upgrade cafeteria equipment.

This is pending future budget plans.

Goal 9

Complete new renovations at Stanton.

Objective 15
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Renovate laboratories and all necessary mechanical systems.

The laboratories and mechanical systems for the laboratories have been totally renovated and upgraded. This objective has been completed.

Objective 16
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Construct new parking lot.

The parking lot is about two thirds of the way complete and is expected to be completed by the second week of August 2007

Objective 17
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Complete new electrical feed to campus.

The underground duct bank is 98% complete and the electrical feed is going out to bid. Stanton/Wilmington Campus

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Administrative Services Division

Goal 10

Accomplish a comprehensive campus-wide review of long term capital requirements.

Objective 18
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(MSSS-R 7.6, CP 38) Establish campus priorities through year 2010.

This has been completed as a plan list and as a deferred maintenance list.

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Assistant to the Campus Director

ASSISTANT TO THE CAMPUS DIRECTOR DIVISION
MISSION STATEMENT
The Assistant to the Campus Director Division facilitates the accomplishment of strategic objectives and enhances the College’s image through community awareness and continuous relationship building with potential and current students through internal and external communication mediums. The Institutional Advancement Division develops and implements funding procurement strategies to ensure the continuing enhancement and expansion of College programs and initiatives. The division coordinates fundraising activities including grant development, annual giving, major campaigns, planned giving, and special events through relationship with individuals, alumni, corporations, foundations, and government.

MARKETING & PUBLIC RELATIONS DIVISION
Goal 1 Enhance the role of marketing by identifying and securing the technology necessary to promote the College using current and emerging information technologies. (SD Maximize Technology, CP 60) Enhance marketing efforts by piloting and implementing new communications processes using technology products such as voice mail (Voice Bulletin) and a targeted e-mail system.

Objective 1

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A targeted e-mail newsletter was successfully piloted. Marketing communication personnel coordinated efforts with the recruitment team and obtained a working database of prospective student inquiries. The newsletter developed, distributed and utilized to strengthen ongoing marketing,

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Assistant to the Campus Director
advertising and public relations initiatives such as registration, general information sessions, and new program offerings.

Goal 2

Identify and respond to changing target markets.

Objective 2

(SD Enhance Responsiveness, CP 61) Develop and implement a campus comprehensive marketing plan which also responds to newly-identified target audience(s).

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(MSSSR-1.1) Potential SEED recipients are a newly identified market. The interests and needs are being addressed by communicating extensively with high school counselors, sending mailings directly to the students' homes addressed to their parents, and developing brochures and fliers to inform them of the SEED opportunity. Special materials were prepared and disseminated highlighting transfer options and connected degrees since this audience has expressed interest in these areas. (MSSSR-7.16) Campus marketing worked extensively with collegewide marketing and the department chairs to publicize the new entrepreneurship program. Press releases, give-away items, digital signs, promotion in the course schedule, alumni newsletter, and specially designed television and radio spots each promoted the newness of the program. In addition, new television and radio spots were produced and aired which targeted business owners and potential entrepreneurs. A comprehensive report of current operations and future directions for the marketing department was developed.

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Goal 3

Develop new strategies to communicate the College message, image, and brand. (SD Foster Relationships, CP 62) Develop and implement a campus plan to promote the College's 40th Anniversary in 2007.

Objective 3

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Throughout the year a collegewide 40th anniversary logo was developed and is being used in all current marketing and advertising initiatives. The anniversary banners were designed and posted on the lamp posts at both the Stanton and Wilmington locations. At the Wilmington Campus, Marketing Stanton/Wilmington Campus

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Assistant to the Campus Director
secured permission to affix the Delaware Tech banners on the City of Wilmington lamp posts for heightened visibility.

Large banners were produced for the Stanton Campus entrance and on the exterior of the Wilmington Campus crosswalk. Window clings with the 40th Anniversary logo were produced are displayed throughout both locations. In addition; radio, television and print advertising were aired during March to highlight our anniversary. These ads enhanced the College image by demonstrating the impact of Delaware Tech graduates by asking the question "Where would we be without them?”.

Objective 4

(MSSS-R 2.10, MSSS-R 2.12, MSSS-R 2.7, MSSSR-5.3, MSSSR-7.14, SD Enhance Responsiveness, SD Foster Relationships, CP 62) Communicate articulated programs and transfer opportunities to the community in marketing materials.



Marketing developed the Start Here, Go There Stanton/Wilmington campaign which advertised the various articulation agreements and transfer and connected degree opportunities available to Delaware Tech students and graduates. Posters were distributed to high school guidance counselors throughout New Castle County and advertising was purchased for New Castle County. Additionally, the campaign was heavily promoted in our email newsletter to prospective students and featured on the back cover of our course schedules. A new website entitled "A Step Ahead" located at http://ww.dtcc.edu/sw/astepahead was developed to provide an overview of all education transfer options beyond Delaware Tech.

Goal 4

Accomplish a comprehensive Collegewide review of the marketing structure.

Objective 5

(SD Strengthen Resources, CP 63) Review all marketing positions in relation to the new Collegewide classifications.



(MSSSR-7.15) During the summer of 2006, the Marketing department positions were reviewed by the collegewide human resources department. The maintenance review realigned job classifications resulting in the downgrade of the public Stanton/Wilmington Campus

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Assistant to the Campus Director
information officer position to a 10 from a 13, and a recruiter position being moved from Plan B to Plan A classification.

Goal 5

Strengthen interdepartmental, interdivisional, and intercampus collaboration to more effectively achieve marketing goals and objectives.

Objective 6

(MST-S 7.5, SD Maximize Technology, CP 64) Schedule regular planning/consultation sessions with DIET, telecommunications, etc. to discuss and implement technology-related marketing initiatives, (i.e. campus announcement, Web blogs, Voice bulletin, Podcasts, Coursecasts, wikis, etc.) to determine if these opportunities are viable &/or to explore new ones.



Marketing staff members met with the DIET Systems Administration Director regarding updates to MyDTCC and attended a training session on implementing changes. Members of the Marketing department met with the Systems Administration Director before launching the new electronic newsletter and consulted with the DIET Telecommunications Specialist II on several occasions on the use of a product similar to voice bulletins.

Objective 7

(MST-S 5.2, SD Foster Relationships, SD Maximize Technology, CP 64) Determine ways in which decisions can be better communicated to the members of the College community.



Through work on the CCIF initiative, new avenues for sending mass emails to all students and employees were explored and are currently being fine tuned. Marketing and worked extensively with members of the DIET team continually correct problems and enhance the workings of MyDTCC. A new system was developed to increase the visibility of messages from the Campus Director's Office on My DTCC by printing them in entirety in the designated box.

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Assistant to the Campus Director

Objective 8

(SD Foster Relationships, SD Maximize Technology, CP 64) Work with representatives from Instruction and Student Services to develop a formalized and consistent plan of communication with prospective students from the point of initial inquiry until registration.



(MSSSR-1.15) The Stanton/Wilmington Marketing department worked with the Collegewide Online Admissions Committee to develop a plan to revise and standardize Collegewide the method for framing the wording of online requests for information. (MSSSR-1.15) A process has been started by the Student Information Center forwarding a list of potential students to the Dean of Instruction's Office on a monthly basis. The Dean's Office then forwards the prospective students' names and contact information to the chairs of the departments where the student has expressed an interest. Marketing has enhanced its communication processes with prospective students significantly by emailing newsletters to those who have indicated their preference in receiving communication from Delaware Tech in this manner. Marketing responds promptly to all requests for recruitment visits and inquiries by telephone or email. A database is maintained for future marketing –related communications.





PLANNING & ASSESSMENT
Goal 1 Objective 1
 

Plan and Assess. (MSSSR-2.3, MSSSR-2.4, MSSSR-2.5) Implement College Plan.

The College Plan has been fully implemented. All employees are oriented to the College mission statement, goals, and vision statement.  Through the campus Achievement Report and Campus Plan:

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  

Assistant to the Campus Director
New employee orientation In-Service Campus Forums (updates)

Goal 2

Achieve full integration of the College Plan into the assessment-planning-budgeting cycle. (SD Strengthen Resources, CP 31) Assist Division leaders in the implementation of the new College plan.

Objective 2



(MSSSR-2.24, MSSSR-8.1) Division leaders are notified of the new college plan and assisted with implementation into the Campus Plan and the overall assessment-planningbudgeting cycle through status check meetings, Administrative Council meetings, individualized work sessions, planning council meetings, and other communication vehicles including email. The College Plan has integrated into the assessment-planning-budgeting cycle through regular communications with campus administers and work sessions. (MSSSR-2.6, MSSSR-6.7) The College Mission Statement, Goals, and Vision Statement are reviewed on an annual basis. (MSSSR-5.8) The Campus regularly reviews and/or updated its policies and procedures for effectiveness in the assessment-planning-budget cycle. Reviews are sent to the Presidents Council for consideration.







Goal 3

Prepare and submit the Periodic Review Report to Middle States. (SD Embrace Accountability) Collaborate with and provide support to the campusbased Periodic Review Committee.

Objective 3



(MSSSR-5.3, MSSSR-6.7, MSSSR-5.3.3, MSSSR-8.1) The campus based Periodic Review Committee works collaboratively with campus personnel and receives support through their attendance and Stanton/Wilmington Campus

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Assistant to the Campus Director
participation in In-Service, open forums, and at the campus planning council meetings and regular meetings with the administrative team.



Meetings are held using video conferencing and conference calls to save time and reduce travel.

INSTITUTIONAL ADVANCEMENT DIVISION
Goal 1 Improve institutional advancement donor, partner, and financial management information.

Objective 1

SD Enhance Responsiveness, SD Maximize Technology, CP 53) Implement the Institutional Advancement database management system including staff training, data transfer, and full system utilization.



The Institutional Advancement database management system has been implemented. Staff was trained on Blackbaud’s Raiser's Edge and the initial transfer of alumni data was completed. Full system utilization is pending.

Objective 2

(SD Enhance Responsiveness, SD Maximize Technology, CP 53) Implement the newly developed visitation program which invites donors, alumni, and prospects onto the campus.



The newly developed visitation program was implemented in May 2006 by inviting friends and potential donors onto the campus. Seven on-site visits for a total of (15) guests were made. Most visits included breakfast or lunch. Twelve visits with prospects and donors took place off-site. The offsite visits involved taking our message and mission to one hundred forty (140) prospects. Other contacts were made by mail and through phone stewardship.

Goal 2

Align campus Institutional Advancement initiatives by establishing uniform Collegewide policies and guidelines.

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Objective 3

Assistant to the Campus Director
(SD Embrace Accountability, CP 54) Review current Campus Institutional Advancement practices with regard to giving and spending policies, stewardship, and record keeping.



The campus Institutional Advancement policies and guidelines are aligned with collegewide practices. (MSSSR-7.17) The Institutional Advancement office notifies the departments and individuals of scholarships available to them. Meetings are scheduled to assist students with the application process. The Institutional Advancement office met with the staff of the Financial Aid office to establish procedures to notify students of scholarship opportunities.





Objective 4

(SD Embrace Accountability, CP 54) Review "best practices" among community College and other comparable higher education institutions.



The Institutional Advancement office regularly reviews best practices among community colleges and other comparable higher educational institutions.

Objective 5

(SD Embrace Accountability) Develop and implement policies and guidelines in collaboration with other Divisions.



The Institutional Advancement office meets regularly with other divisions to develop and implement policies and guidelines.

Goal 3

Expand and enhance opportunities.

private

and

public

giving

Objective 6

(SD Strengthen Resources, CP 55) Identify public and private funders initiatives.

for

campus



Area corporations were researched and contacted to support Mardi Gras 2007. Foundations continue to be contacted to support the Collegewide Stanton/Wilmington Campus

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Assistant to the Campus Director
Capital Campaign "Shaping the Future" by the Associate Vice President of Institutional Advancement. Examples of funders for this year include: The Verizon and Verizon Wireless grants for the Rising Step Scholarship, the

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Assistant to the Campus Director

Jane Wilkie Scholarship for International Students, and the Frances A. Bradshaw Nursing Scholarship. The campus currently subscribes to the Foundation Center Online to facilitate ongoing research of regional and national foundations. In addition, federal grant opportunities were monitored through Grants.gov.

Objective 7


(SD Strengthen Resources, CP 55) Increase public and private giving.

The number of new sponsors and donors to the Mardi Gras fundraising event were increased by thirty (30) constituents which increased the event revenues by $18,100.

Objective 8

(SD Strengthen Resources, CP 55) Promote Planned Giving opportunities Stanton/Wilmington Campus.

at

the



The Institutional Advancement office has begun the process of identifying methods of planned giving to be implemented at the Stanton/Wilmington Campus.

Goal 4

Foster relationships with a broad range of constituents to support College goals and augment resources.

Objective 9


(MSSS-R 7.24, SD Foster Relationships, CP 56) Strengthen the relationship with Alumni.

The Institutional Advancement office in conjunction with the Marketing department designed, wrote, and mailed issues of the Alumni & Friends Newsletter to over 14,600 alumni and friends. The 2007 Distinguished Alumni Program honored two alumni at a special event open to the public. The Stanton/Wilmington Alumni Board meets on a quarterly basis with the Collegewide Alumni group. New 2007 graduates were inducted into the New Castle County Alumni Association at the 2007 graduation.

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Assistant to the Campus Director

Objective 10

(MSSS-R 7.24, SD Foster Relationships, CP 56) Increase number of visits/tours at Stanton/Wilmington Campus by individuals, businesses, corporations, and alumni.



The campus Institutional Advancement policies and guidelines are aligned with collegewide practices. (MSSSR-7.17) The Institutional Advancement office notifies the departments and individuals of scholarships available to them. Meetings scheduled are to assist student with the application process. The Institutional Advancement office met with financial aid to establish procedures to notify students of scholarship opportunities.





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Business Services Division

BUSINESS SERVICES DIVISION
MISSION STATEMENT

The Business Services Division provides financial accounting records, financial aid, and auxiliary services to assist students in obtaining their educational goals with honest, accurate, efficient, and courteous service. The division strives to comply with College, state, and federal regulations at all times and to maintain the financial integrity and stability of the College.

Goal 1

Enhance and obtain College and partnership resources to advance the Goals and Mission of the College.

Objective 1

(CP 42) Conduct a S.W.O.T. (strengths, weaknesses, opportunities, & threats) analysis of Business Services Division.



Strength - Business Office staff continues to follow sound cash control procedures and fiscal guidelines in daily business practices. *Weakness - The Business Manager is working with the Campus Director to identify needed space for both the Stanton Business Office, which requires reconfiguration due to increased fiscal responsibilities, and the Stanton Financial Aid Counseling Office, which requires a more enclosed space. *Opportunity - In order to provide better customer service to students, the Division will explore using Document Imaging technology. *Threat - Last year, the Campus tuition and fees accounts receivable was $5,115,492, an increase of $160,861, or 3% from the previous year.

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Business Services Division

Goal 2

Accomplish a comprehensive Collegewide review of long-term capital requirements.

Objective 2

(MST-S 6.1, CP 43) Collaborate with Administrative Services to conduct a Collegewide facility analysis to determine the remaining life-span and estimated replacement costs of major building components.



The Business Manager worked with the Director of Administrative Services, the Campus Director, and the Vice President for Finance to compile a Capital Needs Report that included the collegewide facility needs and was distributed to the Governor and members of the General Assembly.

Objective 3

(MST-S 6.1, CP 43) Establish biannual Collegewide capital needs planning sessions with D.I.E.T. to identify and coordinate technology acquisition strategy.



Each year, the DIET division prepares a campus budget strategy that is presented in June and a Collegewide budget strategy that is presented in January. The Campus Budget Committee works closely with the DIET division to formulate a consistent PC replacement schedule of every three years for instructional labs, and every four years for office computers. A detailed data base for all computers and computer-related equipment was created to determine the remaining life-span and estimated replacement costs of major technology acquisitions.



Objective 4

(MST-S 7.3) Establish a task force to identify, analyze, and prioritize energy efficiency measures.



The President's Office provides the Business Manager with monthly campus energy comparison reports. This information is made available to the task force. The Director of Administrative Services has resumed this responsibility.

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Business Services Division

Goal 3

Enhance services to improve financial access for students.

Objective 5

(CP 44) Develop a forecasting model to identify, anticipate, and project the impact on operating needs associated with the implementation of the SEED Scholarship.



The Business Manager has worked with the Data Manager, to implement tracking and reporting of SEED applicants using the Banner system. For fall semester 200751 and spring semester 200752, Stanton/Wilmington awarded SEED funding to 196 students. The College received a $50,000 grant from Bank of America to provide tutoring services for students struggling with pre-tech math.





Objective 6

(MSSS-R 7.17) Develop additional methods of informing students of financial aid or scholarship opportunities to improve awareness and outreach efforts to promote scholarship programs.



The Financial Aid office provides students with a list of scholarship search websites, includes our DTCC scholarship website and the application deadline for each. Financial Aid and Marketing worked together to create a scholarship brochure and the SEED magnet. The brochure and magnet are used to inform students about scholarship opportunities and submission deadlines at the Stanton/Wilmington Campus. Digital signage is being used to inform students about important financial deadlines. College Goal Sunday was held on February 11, 2007. Financial Aid professionals were on hand to assist students and families with completing the Free Application for Federal Student Aid (FAFSA). This event was open to the community and advertisements were placed in the local newspaper, on the radio and television. Stanton/Wilmington Campus







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Business Services Division



The Financial Aid Office conducted a Financial Aid Awareness Survey. In addition to the survey, they also provided important handouts with details about scholarship website, FAFSA website, Pin website, Selective Service website, Financial Aid phone numbers for both Stanton and Wilmington Campuses, Financial Aid email address, Stanton/Wilmington School Code, and priority deadlines. As Chair of the Recruitment and Retention Subcommittee of the Enrollment Management Task Force, the Assistant Business Manager initiated an Admissions and Orientation Session at William Penn High School on March 14 and 15, 2007. This was a collaborative effort among the Admissions, Financial Aid, and Marketing departments.



Goal 4

Strengthen relationships with other College units to improve financial goals and objectives.

Objective 7

(CP 45) Research and develop a plan with D.I.E.T. to consider a “one card” solution for College purchases.



The "one card" solution for College purchases is currently being explored by the DIET division.

Objective 8

(CP 45) Collaborate with the Institutional Advancement Division to identify and plan for the uses of the proceeds for Campus level fund-raising campaigns.



The Razor's Edge fund-raising management system was installed for campus level fund-raising campaigns. The new system will help the campus to better track fund-raising activities as well as to make better decisions through analysis and reporting capabilities. The Business Manager worked on a Collegewide task force and established trust fund guidelines, scholarship guidelines, and gift acceptance guidelines.



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Business Services Division

Objective 9

(MST-S 6.1, CP 45) Collaborate with Corporate & Community Programs to forecast the impact of anticipated contracts on Campus finance.



The Business Manager has implemented a team that has streamlined the CCP contract process, and tracks the tuition revenue generated by CCP credit classes. The Business Services Division does not investigate reduced rates for faculty and staff to take CCP courses. However, the Division allocated $20,000 per campus per year under the Campus Director’s budget for faculty and staff to take technical classes to enhance their professional growth. Those classes can be offered by CCP.



Objective 10

(MST-S 7.1, MSSS-R 7.2) Consider and address detailed multi-year planning for expected large number of staff retirements.



The Business Manager has implemented a monthly tracking report that is used to forecast projected payouts, and as a result, the Campus has budgeted necessary funds for the large number of anticipated staff retirements.

Objective 11


Update Student Activities Policy Manual to include improved fiscal structure.

The Business Manager has chaired a committee that has discussed numerous issues including the update of the student activities policy manual and continues to streamline cash control procedures for the large number of anticipated staff retirements.

Goal 5

Implement Educational Support Outcomes Assessment (ESOA).

Objective 12

Assessment (ESOA) of the distance education material distribution process and implement appropriate planning actions. Stanton/Wilmington Campus

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Business Services Division



The bookstores continues to work on completing FY07 ESOA related to the processing of outbound student orders and the timely arrival of distance education course materials. The final result was reported to the Oversight Committee (OSC) in May 2007.

Objective 13


Assessment (ESOA) of the third party billing process.

The bookstores continue to work on completing FY07 ESOA reporting related to receiving payment from third party vendors. The final result was reported to the Oversight Committee (OSC) in May 2007. As a result of the review of third party billing, a QuickBooks invoicing/ledger was implemented to increase the effectiveness of the billing process. In addition, duties and responsibilities have been reviewed and reassigned. Through the analysis of third party reports, 80% of third party billing is completed within two weeks of the drop/add period. The final result was reported to the Oversight Committee (OSC) in May 2007.





Objective 14


Assessment (ESOA) of the bookstore distribution process for financial aid students.

voucher

Financial Aid Counseling Offices implemented a new process for the distribution of bookstore vouchers to Financial Aid students. Instead of waiting 24 hours for their bookstore vouchers, a bookstore voucher is generated immediately to all those students who are eligible. The final result was reported to the Oversight Committee (OSC) in May 2007.

Objective 15


Assessment (ESOA) of the fax services provided for distance learning faculty and students.

In order to provide efficient fax services to the Distance Learning faculty and students, the Copy Center supervisor worked closely with Marketing to design a uniform fax cover sheet. A customer service awareness survey was completed. satisfaction was exceeded. The goal of 80%





The final results were reported to the Oversight Committee (OSC) in May 2007. Stanton/Wilmington Campus

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Business Services Division

Goal 6

Strengthen Operational Effectiveness.

Objective 16

Evaluate the effectiveness and accuracy of our publications (Course Connection, Student Catalog and handbook.)



The Business Manager has worked with the Registration Committee and the Marketing department to enhance the effectiveness and accuracy of our publications. The Course Schedule, web payment, postcards and the student handbook are a few of the publications that have been improved.

Objective 17


Evaluate the effectiveness of registration and payment process including web payment and registration.

Web payment was implemented in November 2006. As of May 22, 2007, the Stanton/Wilmington Business Office has processed 2,810 web payment transactions, or 69% of the Collegewide total. Since this is the first year of collegewide web payment, there is no baseline to evaluate its effectiveness. However, 20% of Stanton/Wilmington students took advantage of web payment during spring semester (200752) and summer semester (200753). The Business Office will continue to evaluate the effectiveness of web payment by surveying web payment students and monitoring web payment usage.

Objective 18


Install the Point of Sale (POS) System for the Stanton/Wilmington Bookstores.

The bookstores successfully installed the MSS Touch-Screen Point of Sale system as well as the General Merchandise Online Module. The Wilmington Bookstore has installed the Student Financial Aid module which is being evaluated for the summer. The module went online for summer semester 200753 on May 14, 2007. Successful completion of this evaluation will allow for purchase and installation at the Stanton Campus Bookstore.

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Business Services Division

Goal 7

Establish a process that monitors the College’s business practices for continual improvement and cost containment.

Objective 19

(MST-R 7.1, MST-S 6.1, MST-S 7.3, SD Strengthen Resources) Develop a budget reporting process to deliver regular revenue and expense information in a timely manner.



All Deans and Directors receive yearly fiscal operating budgets and are responsible for operating within their budgets. The Business Manager sends out quarterly Revenue and Expense Reports to all Deans and Directors. Monthly reports are also available to Deans and Directors upon their request.



Objective 20

Monitor and strengthen cash control procedures within Business Services and in all business units, utilizing technology (such as Banner, DFMS) to ensure its efficiency and effectiveness of business practices.



The Business Manager implemented a new process to monitor and document financial adjustments and waivers in the Banner system. In order to ensure its efficiency and effectiveness of business practices, the Business Services Division staff creates daily Banner and DFMS reports, which are reviewed by the Management Analysts before forwarding them to the President's Office. The Assistant Business Manager worked closely with team captains from the United Way and Employee Giving Campaigns to ensure adherence to cash control procedures. The Wilmington Bookstore's daily balancing has been reviewed and changes have been implemented to ensure accurate reporting of daily receivables. In review of Industrial Training's existing cash control procedures, changes were implemented to strengthen and provide more efficiency to this process.









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Business Services Division

Objective 21


Provide independent assessment of Campus operations through independent audits.

According to KPMG, an independent audit firm, the Student Financial Aid audit has made great improvement; only material findings noted. The bookstores have modified their reporting procedures in conjunction with the installation of the Point of Sale/GM online system. The bookstores have also modified their cash control procedures in cooperation with auditor, Michael Albero, to allow for easier reconciliation of deposits with the business office.



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Corporate & Community Programs Division

CORPORATE & COMMUNITY PROGRAMS DIVISION
MISSION STATEMENT
The mission of the Corporate & Community Programs Division, Stanton/Wilmington Campus, is to provide lifelong learning opportunities to a diverse population through quality education and training programs. The Division offers enrichment programs for pre-College youth, job training programs for unemployed, underemployed and incumbent adult workers, and personal and professional development opportunities to community residents. The Division supports the state’s economic development efforts by designing and delivering training programs that address the specific needs of local businesses and industries. Additionally, the Division collaborates with local agencies and organizations to develop program initiatives that meet the needs of the communities we serve.

Goal 1

Identify strategic areas for growth and marketing outreach. (MSSS-R 4.15, SD Foster Relationships, SD Promote Flexibility, SD Strengthen Resources, CP 5) Continue to offer programs which are financially selfsustaining.

Objective 1



CCP and ITD courses are only held when the revenue generated cover the direct expenses of salary and program expenses. Courses are cancelled if insufficient enrollment to meet the expenses related to the course.

Objective 2

(MSSS-R 4.4, MST-S 4.1, SD Foster Relationships, SD Promote Flexibility, SD Strengthen Resources, CP 5) Refine and expand existing offerings to reflect market demands.

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Corporate & Community Programs Division



Additional sections were added in FY07 to meet the market demands in: Teaching Early Childhood Education (TECE), Culinary Workshops, Home Repair for Women, GED testing and classes, Spanish I, Electrical Controls, Refrigeration & Air Conditioning lab, ARC Welding I and II, and Mig & Tig Welding.

Objective 3

(SD Foster Relationships, SD Promote Flexibility, SD Strengthen Resources, CP 5) Develop new offerings in up-and-coming fields.



New offerings included Microenterprise Program with the City of Wilmington, Computer Support Litigation Specialist, and the collaborative program with DE Vocational Rehab which provides tutoring assistance and support to clients enrolled at DTCC. CCP utilizes the services of Ed2Go and the ACT Center as a distance education provider which enhances the continuing education offerings.



Objective 4

MSSS-R 4.7, MSSS-R 4.8, MSSS-R 6.18, SD Foster Relationships, SD Promote Flexibility, SD Strengthen Resources, CP 5) Develop marketing activities and outreach for specific program offerings in Objectives 1-3.



Promotional brochures and flyers, specialized mailings, and web site announcements were developed to use as focus for program outreach. All CCP offerings are available for online reference.

Goal 2

Increase enrollment in CCP courses.

Objective 5

(MSSS-R 4.15, MSSS-R 4.4, MSSS-R 4.7, MSSS-R 4.8, MST-S 4.1, SD Promote Flexibility, CP 5, CP6) Increase enrollment in each department.

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Corporate & Community Programs Division



Fall enrollment at Wilmington was 106.8% of goal, while fall enrollment at Stanton was 87% of goal. The combined fall enrollment for Stanton/Wilmington was 97% of goal. Enrollment in ITD courses was down, partially due to space constraints for the facilities maintenance courses and the reassignment of automotive lab space to the Instructional Division. Instead, ITD’s emphasis on revenue generating off-site contracts focused on needs assessment, curriculum, and process development rather than on training and enrollment of individuals in contract courses. In addition, testing is available for on-site certification at the Wilmington ACT Center.

Objective 6

(MSSS-R 2.29, SD Promote Flexibility, CP 5, CP 6) Add three (3) new open enrollment classes in each department.



New courses were added including; Dreamweaver 8, Intro to Windows taught in Spanish, How to Start Your Own Small Business, CPA Review Course, and Chinese.

Objective 7


(SD Promote Flexibility, CP5, CP 6) Increase the percentage of classes held.

An average benchmark of 84% was identified as the goal. For the Fall, 68% (247/362) of the classes were held.

Objective 8


(SD Promote Flexibility, CP5, CP 6) Increase the number of direct third party clients.

The goal of 180 different third party clients was selected. As of the third quarter, 111 different third party clients paid for individual student's registration from their organization to participate in training and educational programs offered by CCP.

Goal 3

Increase the revenue from contracts and grants.

Objective 9

(SD Strengthen Resources) Increase net revenue from awarded contracts.

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Corporate & Community Programs Division



Projected revenue from contracts newly awarded in FY07 is contained in CCP budget reports. This data is not available through banner reports.

Objective 10


MST-S 4.3, SD Strengthen Resources) Increase the revenue from grant awards.

Federal grant awards were flat funded. Increased grant awards in the Department of Labor's In-School and Out of School Youth programs were partially offset by a decrease in funds received for the Adult programs. This shifting of funds resulted in a net increase of 11.8%.

Objective 11

(MSSS-R 4.5, SD Strengthen Resources) Increase the number of credit course contracts and corresponding enrollment.



While the projected number of credit course contracts was 27, 11 were realized. However, the number of contract course sections was 33. Corresponding projected increases in enrollment were not realized largely due to the decreased volume of contract enrollments in Educational Technology courses (ETC). The cyclical nature of contract enrollment is influenced by the number of new individuals hired by an organization and/or those identified by the organization that have the need for specific education and training. FY08 plans for increased collaboration with local high schools/charter schools are being developed.

Goal 4

Strengthen internal linkages with other campus divisions in order to streamline processes related to enrollment and revenue collection.

Objective 12

(MSSS-R 4.5, MSSS-R 4.7, SD Foster Relationships, SD Promote Flexibility, SD Strengthen Resources, CP 6, CP 7) Strengthen linkages between CCP and Instruction.



A Collegewide meeting with the Deans of Instruction was held to identify areas of common concern.

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

Corporate & Community Programs Division

Full-time faculty from the Instructional Division were hired under supplemental contracts to provide contract training with Valero, Agilent, DuPont, Noramco, Bail Enforcement training, Nursing Refresher course, Culinary workshops, Divorcing Parent Education, Dental Assisting, and summer camp programs. New camps in Robotics and Art & Physics were developed to offer in the summer 07. CCP participated in advisory board meetings for Entrepreneurship and Chemical Process Operator. CCP offers short-term computer training courses that are open to instructional staff and faculty.







Objective 13

(MSSS-R 4.5, MSSS-R 4.7, SD Foster Relationships, SD Promote Flexibility, SD Strengthen Resources, CP 6, CP 7) Identify linkages with admissions counselors and CCP.



Through the "Top 3 Priorities" initiative, CCP worked with the registrar and admissions staff to streamline processes for credit course contract enrollment. A Collegewide meeting with the Deans of Student Services was held to identify areas of common concern. CCP is staffed until 7 p.m. Monday through Thursday for assistance to CCP evening students.





Objective 14

(MSSS-R 4.5, MSSS-R 4.7, SD Foster Relationships, SD Promote Flexibility, SD Strengthen Resources, CP 6, CP 7) Develop and refine processes with the Business Office.



Improved processes were implemented to track third party credit contract revenue and third party and individual student collections. ESOA plans for collections resulted in third party agency accounts receivables being tracked in a consistent manner. Special fund program closeout meetings have been implemented to ensure appropriate reconciliation of federal and state funds. All CCP contracts and agreements are in a central location on Campus. Stanton/Wilmington Campus







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Corporate & Community Programs Division

Objective 15

(MSSS-R 4.7, MSSS-R 6.18, SD Foster Relationships, SD Promote Flexibility, SD Strengthen Resources, CP 6, CP 7) Refine processes with campus marketing.



Course schedule timelines are coordinated. Preliminary discussions about the format for new outreach materials have been held. New CCP website will be unveiled in the summer.

Goal 5

Increase the number of strategic relationships with the private sector.

Objective 16

(MSSS-R 2.14, MSSS-R 4.6, SD Enhance Responsiveness, SD Foster Relationships, SD Promote Flexibility, CP 5) Increase the percentage of revenue generating contacts with the private sector (DEDO, DOL, DEMEP, and other State agencies).



The average benchmark of 82% was identified as the goal. As of the second quarter, 74% (38/51) was realized.

Goal 6

(MSSS-R 2.14, MSSS-R 4.6, SD Enhance Responsiveness, SD Foster Relationships, SD Promote Flexibility, SD Strengthen Resources, CP 5) Increase the percentage of revenue generating contacts with the private sector (i.e. business and industry).



The average benchmark of 63% was identified as the goal. As of the second quarter, 79% (105/133) was realized. Refine processes with campus marketing department.



Goal 7

Meet division expenses and increase net revenue for division operations. SD Embrace Accountability, SD Maximize Technology, SD Strengthen Resources) Analyze the relationship between department revenue and expenses. Stanton/Wilmington Campus

Objective 18

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Corporate & Community Programs Division



Monthly reconciliation reports have been developed and successfully implemented to demonstrate this relationship.

Objective 19

(SD Embrace Accountability, SD Maximize Technology, SD Strengthen Resources) Identify methods to increase revenue in each department.



Department Chairs have identified new programming options through expansion of contractual relationships

Objective 20

(SD Embrace Accountability, SD Maximize Technology, SD Strengthen Resources) Identify methods to decrease expenses in each department.



Recent retirements and realignment of previous Department Chair responsibilities into Program Coordinator (Stanton) and Program Manager positions (Wilmington) have reduced personnel costs. Monitoring part-time assignments with increased accountabilities have also resulted in curtailing personnel costs. Where possible, bulk purchases utilizing several fund lines have been made. Busing needs across campuses and programs were coordinated, then aggregated and put out to bid.

Achievement Report 2007

Stanton/Wilmington Campus

48

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Human Resources Division

HUMAN RESOURCES DIVISION
MISSION STATEMENT

The mission of the Human Resources Division is to provide leadership and expertise on human resources issues to accomplish the strategic objectives of Delaware Technical & Community College by serving as internal and external consultants to College employees in the following areas:     

Developing and supporting a quality workforce. Facilitating an efficient and effective employment process. Directing a comprehensive performance management process. Providing a continuum of learning to support professional and organizational development. Serving as an advocate for equity, diversity, and lifelong learning.

Goal 1

Develop campus specific HR website to enhance the functions of the Human Resources Department.

Objective 1

(MSSS-R 6.7) Design a format that will contain:
    

general information benefits information payroll process frequently asked questions forms



The Campus HR website contains general information, benefits information and frequently asked questions.

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Human Resources Division

Objective 2

(MSSS-R 6.7) Identify Human Resources staff with their areas of responsibility.



The HR staff and their areas of responsibility are identified on the Campus HR website.

Objective 3

(MSSS-R 6.7) Create a link to forms to include leave, tuition-free, change of address and any other frequently used forms.



A link to various HR forms has been created on the Campus HR website.

Objective 4

(MSSS-R 6.7) Fine-tune technology to track applications and tuition free forms.



Our recruitment and selection database effectively tracks applications; however, we have not developed technology to track tuition free forms.

Goal 2

Develop campus specific New Employee Orientation.

Objective 5

(MSSS-R 2.3) Familiarize new employees with:


general information about the campuses and the departments  their benefits  the payroll process


Through the New Employee Orientation, employees receive general campus information, department specifics, benefit information, and payroll processing information.

Goal 3

Administer screening committee training as part of the Employee Enrichment series.

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Human Resources Division

Objective 6

(MSSS-R 6.7) Develop and utilize more diversity among screening committees.



The Vice President & Campus Director consistently appoints screening committees that represent the diversity of the Stanton/Wilmington campus.

Objective 7


Develop training confidentiality.

to

promote

the

significance

of

All HR workshops stress the importance of confidentiality.

Objective 8

Continue to improve communication among the proposed screening committees, the Human Resources Department and Administrators.



Screening committee training is held annually to improve campus communication as well as enhance understanding of the screening committee process.

Goal 4 Objective 9

Develop a Human Resources workshop series. (MSSS-R 6.7) Familiarize employees procedures.

with

HR

practices

and



Multiple HR workshops are held during the calendar year to improve campus employee knowledge of campus employees HR practices and procedures.

Goal 5

Provide timely employees.

and

accurate

service

for

hourly

Objective 10

Work with department secretaries to improve meeting deadlines for:
  

Submission of timesheets New hire packets Contracts Stanton/Wilmington Campus

Achievement Report 2007

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Human Resources Division



Payroll processing workshops are held to assist department support staff with meeting payroll deadlines to ensure employees receive timely paychecks.

Objective 11

(MSSS-R 6.7) Work with supervisors on tracking of new hires and terminations to enhance the integrity of personnel files to ensure:
 

Employees being paid in a timely manner Keep HR staffing record up to date



HR workshops have focused on effective and timely communication with HR staff regarding new hires and resignations. As a result of effective communication and adherence to payroll processing deadlines, employees are being paid in a timely manner.

Goal 6

Create a database of area businesses to receive job postings advertising vacant positions at the Stanton/Wilmington campus. (MSSS-R 6.29) Establish relationships with area businesses to improve recruitment strategies and applicant pools for vacant positions.

Objective 12



The HR Specialists II have not begun to work on developing a list of area businesses to include in a vacancy mailing list to improve recruitment strategies and applicant pools for vacant positions.

Achievement Report 2007

Stanton/Wilmington Campus

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Instructional Division

INSTRUCTION DIVISION
MISSION STATEMENT
In response to constantly changing economic and employment realities, the Division of Instruction provides market-driven education programs to meet student’s career and lifelong learning goals. The division facilitates learning through innovative competency-based instruction. Instructional programs utilize information technology in an expanding array of delivery formats to enhance learning and promote student access and success. Problem solving, teamwork skills, and effective communication competencies are among the competencies addressed in each technology program. The programs also offer clear educational pathways that connect the associate degree to secondary schools and senior institutions.

Goal 1

Develop and implement program review based on systematic program selection in conjunction with a five year cycle.

Objective 1

(MSSS-R 2.27, MSSS-R 2.28, MSSS-R 2.28.1, MSSS-R 2.28.2, MSSS-R 2.28.3, MSSS-R 2.29.4, MSSS-R 2.29.6, MST-R 2.1, MST-S 2.2, SD Embrace Accountability) Conduct program review of designated programs.



Following a pilot year of Program Review in FY06, the model was updated, and a five-year cycle of Program Review was implemented. The Computer Engineering Technology, Criminal Justice Technology, Early Childhood Education Technology, Electronics/Electrical Engineering Technology, and Office Administration Technology programs participated in the Program Review process. Wilmington Library staff provided information for program review to the Early Childhood Education program.





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Instructional Division

Objective 2

(SD Embrace Accountability, CP 16) Implement the recommendations resulting from the FY06 program reviews of the Human Services Technology, Computer Information Systems Technology, and Culinary Arts programs.



The Gerontology option was discontinued as the result of the FY06 program review recommendations. Additional options for the Computer Information Systems Technology program have been developed to be submitted for Deans’ approval. A statewide marketing initiative for engineering, to include the Computer Information Systems Technology and Computer Network Engineering Technology programs, was launched. Classroom facilities were modified for the offering of Computer Information Systems and Computer Network Engineering Technology courses enabling faculty to better simulate real-world work environments. Negotiations with the University of Delaware for a Computer Information Systems connected degree progressed with an expected completion date of fall 2007. Lab tech support was added for lab-based Culinary Arts Technology classes.











Goal 2

Enhance labor market responsiveness in the context of rapidly changing conditions. (SD Enhance Responsiveness, CP 17) In conjunction with the Collegewide Deans of Instruction, determine job opportunities and workforce needs in the area of financial services.

Objective 3



A Wilmington faculty member served as chairperson of the Collegewide Financial Services Task Force that was established and charged with researching significant events and changes in the financial services field(s) and developing recommendations for actions, including new or revised educational offerings.

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Instructional Division

Objective 4


(SD Enhance Responsiveness, CP 17 Complete Phase II of the Nursing program expansion.

The second and final year of the Phase II expansion of the Nursing Program was completed and resulted in the Nursing Program capacity being expanded to 320 seats.

Objective 5


SD Enhance Responsiveness, CP 39) Implement the Radiology program expansion.

The Radiology Technology program curriculum was revised, and the program expanded the available seats by 50%, from 20 to 30, with graduation occurring twice a year.

Goal 3

Promote alternative instructional delivery strategies that meet the diverse needs of students and leverage College resources.

Objective 6

(MST-R 1.1, SD Promote Flexibility, CP 18) Create a sample instructional/work model with accompanying guidelines, which will enhance student access to faculty through flexibility in scheduling.



In conjunction with the Deans of Instruction, based on flexible instructional/work models that were successfully piloted at each of the campuses, guidelines for alternative instructional/work models were drafted for review by the President’s Council Ad Hoc Committee.

Objective 7

(SD Promote Flexibility, CP 18) Expand the number of courses offered in a distributed education format.



New distributed education courses were developed and offered in biology, chemistry, criminal justice, conceptual physics, English, small business management, entrepreneurship, social science, human services, and early childhood education.

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Instructional Division

Objective 8

(SD Promote Flexibility, CP 18) Complete the design of the Evening Program of English as a Second Language.



The evening equivalent of the first half of ESL 100 was added. national recognition for

Goal 4

Enhance the excellence.

College’s

Objective 9

(SD Embrace Accountability, CP 19) Promote instructional and program recognition for excellence through awards, approved national conference presentations, and /or publications.



Effective in June 2007, faculty and programs were recognized at the annual Collegewide department chairpersons’ workshop. A Stanton Biology/Chemistry faculty member and a Wilmington English/Reading faculty member received the Excellence in Teaching Award. The head librarians, the technical services librarian, and the electronic resources librarian received the Excellence in Service award. Three new faculty members at Wilmington and six at Stanton completed the new Faculty Development Program. Five faculty members were selected for the 2008 Leadership Development class. Five faculty members at Stanton and two at Wilmington completed the Introductory Educational Technology Certificate. Three faculty members at Stanton and one at Wilmington completed the Advanced Educational Technology Certificate.













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Instructional Division

Objective 10


(SD Embrace Accountability, CP 19) Attain accreditation of the Human Services program.

The self-study was completed and submitted in preparation for the fall reaccreditation site visit.

Objective 11

(SD Embrace Accountability, CP 19) Complete the self-study process for the reaccredidation of the Business Administration program.



The Quality Report was submitted to the Association of Collegiate Business Schools and Programs (ACBSP) in preparation for the fall reaccreditation site visit.

Objective 12

(SD Embrace Accountability, CP 19) Complete the self-study process for the ABET reaccredidation of the Electronic/Electrical Engineering Technology and Mechanical Engineering Technology programs.



The self-studies for both programs were completed and submitted to ABET in preparation for the fall reaccreditation site visit. Self-study for the Computer Engineering Technology program was completed and submitted to ABET in preparation for initial accreditation. The technical services librarian provided library holdings information for the Electronic and Computer Engineering Technology self-study.





Objective 13

(SD Embrace Accountability, CP 19) Complete the self-study process for the reaccredidation of the Child Development Center by NAEYC.



The self-study was completed and submitted, and the reaccreditation site visit occurred in May.

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Instructional Division

Objective 14

(SD Embrace Accountability, CP 19) Complete the reaccredidation process Histotechnician Technician program.

for

the



The Histotechnician program received continuing accreditation from the National Accrediting Agency for Clinical laboratory Sciences (NAACLS) for five years.

Objective 15

(SD Embrace Accountability, CP 19) Complete the reaccredidation process for the Nuclear Medicine program.



The Nuclear Medicine Technology program received continuing accreditation from the Joint Review Committee on Educational Programs in Nuclear Medicine Technology (JRCNMT) for a period of seven years.

Objective 16

(SD Embrace Accountability, SD Foster Relationships, CP 19) Host the 70th National Conference of the Lambda Alpha Epsilon American Criminal Justice Association.



The 2007 National Conference of the American Criminal Justice Association (ACJA) was hosted by the Criminal Justice Technology department, Lambda Omega (DTCC’s ACJA chapter), and ACJA’s Region IV. A total of 412 members from 46 Colleges and universities participated.

Objective 17

(SD Embrace Accountability, SD Foster Relationships, CP 19) Host the Northeast Region annual meeting of the TwoYear College English Association TYCEA)



Postponed to FY08.

Goal 5 Objective 18

Enhance teaching effectiveness. (SD Strengthen Resources, CP 20) Strengthen the campus component of the New Faculty Development program.

Achievement Report 2007

Stanton/Wilmington Campus

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

Instructional Division



Two faculty members, one from each location, served on a Collegewide committee that revised the New Faculty Development Plan. Revisions included clarification and updating of program requirements, workshops, and roles in order to make them more relevant and useful. The implementation of the revised plan was coordinated through the campus Teaching Resource Centers. An annual, interactive meeting between the new faculty and the Deans of Instruction was added to the program. The Wilmington instruction librarian collaborated with the Teaching Resource Center coordinator on the process of incorporating an individualized session about the library and its resources into the New Faculty Development program. The Stanton instruction librarian presented “Online Resources and Blackboard Tips” to an audience of new Nursing faculty.







Objective 19

(SD Embrace Accountability, CP 20) Implement the new Collegewide adjunct and full-time faculty evaluation process and instruments.



The Instructional Directors and Department Chairpersons implemented the new Collegewide evaluation process and instruments for the FY07 evaluations of their adjunct and full-time faculty.

Objective 20

(MSSS-R 3.6, SD Maximize Technology, CP 20) Expand the Teaching Resource Center workshop offerings.



The Teaching Resource Centers offered a total of 45 workshops with a special emphasis on Blackboard training, including Gradebook, the Virtual Classroom, Discussion Board, Adaptive Release, NetOPs School, Sympodiums/Smartboard, Distance Learning Classroom training, Orientation to My DTCC for adjuncts, and Portfolio Development and Multiculturalism for the new faculty. The Teaching Resource Centers hosted international experts on assessment and e-portfolios.



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

Instructional Division



The Teaching Resource Centers hosted an audio conference on the Community College Survey of Student Engagement (CCSSE).

Objective 21

(SD Maximize Technology, CP 20) Implement the online Blackboard tutorial, “Anytime, Anywhere Blackboard” for full-time and adjunct faculty.



A Blackboard organization was created on the College’s Website for implementation of this tutorial.

Objective 22

(SD Maximize Technology, CP 20) Implement the modules of the new integrated library system.



The libraries completed the first year of the new Sirsi integrated library system, including the implementation of the Delaware Library Catalog, circulation, cataloging, reports, reserves, and serials control modules.

Goal 6

Establish and implement a model for the comprehensive assessment of the general education student learning goals, “Core Curriculum Competencies.”

Objective 23

(MSSS-R 2.16, MSSS-R 2.17, MSSS-R 2.18, MSSS-R 2.29.1, MSSS-R 2.29.5, MST-S 2.1, SD Embrace Accountability, CP 21) Using recommendations from the General Education Assessment Committee and the forthcoming Collegewide general education assessment model, implement program level assessment of Core Curriculum Competencies, according to the FY07 delineation of tasks and responsibilities.



A Collegewide General Education Assessment Model was developed, and the first phase was implemented. Steps included the development of long lists of intended outcomes for the Core Curriculum Competencies, completion of course reviews, and identification of gaps in the curricula that indicated insufficient instructional integration and assessment of the Core Curriculum Competencies. Stanton/Wilmington Campus

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Instructional Division

Goal 7

Implement comprehensive student learning outcomes assessment (SLOA) and educational support outcomes assessment (ESOA) of distance education and implement appropriate planning actions.

Objective 24

(MSSS-R 4.12.10, MSSS-R 4.12.11, MSSS-R 4.12.12, MSSS-R 4.12.13, MSSS-R 4.12.2, MSSS-R 4.12.5, MSSS-R 4.12.6, MSSS-R 4.12.9, SD Embrace Accountability, CP 22) In conjunction with the Collegewide Deans of Instruction, implement Stanton/Wilmington faculty and librarian participation in a Collegewide Distance Education Committee, which will provide recommendations for academic planning and services for distance education, including establishing equal services for distance learners.



Two faculty members, one from each location, were appointed to the Collegewide E-Learning Education Steering committee.

Objective 25

(MSSS-R 4.12.1, MSSS-R 4.12.7, MSSS-R 4.12.8, MSSS-R 4.13, MST-S 4.2, SD Embrace Accountability, CP 22) In conjunction with the Collegewide Deans of Instruction, implement Stanton/Wilmington faculty participation in establishing a plan and model for SLOA & ESOA of distance education which integrates the College’s Institutional Effectiveness Structure including standards for quality assurance, guidelines and annual action steps.



The E-Learning Education Steering committee developed, and submitted to the Deans of Instruction for review and approval, guidelines addressing instructional design issues, services to students, faculty development, and course oversight

Objective 26

(MSSS-R 4.12.1, MSSS-R 4.13, SD Embrace Accountability, CP 22) Pilot ETC 230 in an online format.



ETC 230 – Teaching Beyond the Classroom was piloted in an online format. Stanton/Wilmington Campus

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Instructional Division

Objective 27

(SD Embrace Accountability) Implement campus SLOA of distance education, according to the Collegewide model adopted.



No progress to report at this time.

Objective 28

(MSSS-R 4.12.5, SD Embrace Accountability, CP 22) Offer faculty the opportunity to participate in a Collegewide forum related to distance education.



No progress to report at this time.

Goal 8

Provide a learning environment that encourages student enrollment, engagement and retention. (MSSS-R 1.14, MSSS-R 1.4, SD Promote Flexibility, CP 24) In conjunction with the Collegewide Deans of Instruction, implement recommendations of the College Retention Task Force.

Objective 29



A Collegewide standing committee was appointed to address the Task Force recommendations. A nominal group session was held with advisors and a focus group was held with students to identify concerns and issues. Students were issued midterm progress reports for each of their classes. Faculty attended the seminar, “Effectively Engaging Faculty in Academic Advising” hosted by the National Academic Advising Association (NACADA). Members of the Retention Committee participated in the NACADA Webinar, “Components of a Successful Faculty Advising Program: Institutional Commitment, Professional Development, Incentives, and Recognition.” The Criminal Justice Technology program, in conjunction with the Delaware Police Chiefs’ Foundation, led the statewide initiative to adopt a mentoring program for students who are interested in careers in the Criminal Justice field.



 





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

Instructional Division



Additional tutors were added at Stanton to support second-language learners who are taking credit-level courses. The Community College Survey of Student Engagement (CCSSE) was administered at both campus locations in the spring.



Objective 30

(SD Promote Flexibility, CP 24) Develop a distance learning primer that students would take after registering for a distance education Social Science or Criminal Justice course.



Postpone to FY08.

Objective 31

(SD Embrace Accountability, CP 24) Include specific diversity training in all social science courses.



In conjunction with collegewide SLOA, full-time and adjunct faculty were given training in order to provide students with effective techniques for dealing with diverse groups.

Objective 32

(MSSS-R 1.14, MSSS-R 1.15, SD Promote Flexibility, CP 24) Improve advisement services to students by developing an advisor handbook and providing advisor training.



An Advisement Handbook was developed and distributed to all full-time faculty. A forum on improving the advisement process, which included faculty and counselors, was provided through the Teaching Resource Centers.



Goal 9

Enhance teaching and learning through the use of educational technology.

Objective 33

(MSSS-R 3.6, SD Maximize Technology, CP 25)

In collaboration with the Educational Technology Director, establish an active advisory committee for the Educational Technology Certificate programs. Achievement Report 2007 Stanton/Wilmington Campus

63



Instructional Division



A Wilmington faculty member served on the Collegewide committee to review and make recommendations for revisions to the Educational Technology Certificate programs.

Objective 34

(SD Promote Flexibility, CP 25) Pilot a placement test for ESL which measures students’ listening comprehension as well as grammar and reading, in an attempt to reduce the number of incorrect placements.



Postpone to FY08.

Goal 10

Strengthen curricular requirements and procedures to support program development, program effectiveness and efficiency of operations.

Objective 35

(MSSS-R 3.13, SD Promote Flexibility, CP 26) Evaluate the Credit for Prior Learning and Work Experience procedure and make revisions to streamline the process while maintaining academic integrity.



The process was revised and implemented.

Objective 36

(MST-S 3.1, CP 26) Establish a process for curriculum/course development that includes the participation of the librarians.



An additional step that includes the notification of librarians was incorporated into the program and course development and planning processes. The head librarians implemented a process soliciting end-of-the-year updates from the instructional directors and department chairs on developments and changes in programs and courses.



Objective 37

(SD Maximize Technology, CP 25) Establish an assessment process to evaluate the effectiveness of software programs and educational tools used in the pre-College mathematics program. Stanton/Wilmington Campus

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Instructional Division



As a result of a common student assessment, both mathematics departments evaluated the effectiveness of available software and jointly adopted Course Compass/My Math Lab software.

Goal 11

Promote partnerships that opportunities for students.

expand

educational

Objective 38

(MSSS-R 3.11, MSSS-R 3.12, SD Foster Relationships) Expand articulation agreements and activities with high schools.



The statewide Deans of Instruction proposed Guiding Principles for Delaware Tech’s Dual Enrollment/Dual Credit Programs. The Dean of Instruction and the Radiologic Technology Program Coordinator served on the Advisory Committee for the Henry C. Conrad Schools of Science. The Culinary Arts Technology and the Electronics and Computer Engineering Technology programs hosted the annual Skills USA competitions for high schools statewide. Both department chairs served as coordinators. A Chemistry/Biology faculty member advised St. Georges Technical High School on the development of a Biotechnology program. She and a program student also gave a presentation on Biotechnology to the school’s freshmen. The Culinary Arts Technology Department Chairperson provided consultation with the Middletown High School for the design and implementation of their new culinary program and facility. Faculty from many departments were judges at the New Castle County Science Fair. The Architectural Engineering/Civil Engineering/Computer Aided Drafting/Construction Management Technology Department sponsored the annual Drafting Competition. Faculty from the Automotive Technology, Culinary Arts Technology, Mechanical Engineering Technology, and English departments participated in “career cafes” for high school and middle school students. Stanton/Wilmington Campus















Achievement Report 2007

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Instructional Division



The Social Science/Criminal Justice department coordinated the statewide History Day competition. The Department Chairperson and faculty from the Automotive Technology department, the Department Chairperson and faculty from the Culinary Arts Technology program, the Mechanical Engineering Technology Department Chairperson, and the Electronics and Computer Engineering Technology Department Chairperson serve on advisory committees for local high schools. Learning activities were provided to local high school culinary students in conjunction with campus activities, including Mardi Gras and Employee Recognition. The following summer camps were offered: Automotive, Bridges-sponsored Biotechnology Summer Experience, CSI, Manufacturing Awareness for Kids Everywhere (MAKE-IT), Physics, and NSF-sponsored Science and Technology Preview (STeP). The Allied Health/Science Department provided middle and high school students with information on health-related careers and their academic requirements through discussions and activities.









Objective 39

(MSSS-R 2.11, MSSS-R 2.32, MSSS-R 2.8, MSSS-R 2.9, SD Foster Relationships) Expand connected degree opportunities with institutions of higher education.



Connected degrees with Widener University for Dental Hygiene Technology and Radiologic Technology were approved. Connected degrees with Wilmington College for both Business Management and Marketing were approved. A connected degree with Delaware State University for Nursing was approved.





Objective 40

(SD Promote Flexibility, CP24) Offer Spanish credit courses through the Collegewide Study Abroad Program.

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Instructional Division



Students participated in the course, CLT 110 – Intercultural Cultural Immersion, by traveling to Mexico through the Study Abroad Program.

Objective 41


(SD Foster Relationships) Offer RDG 120 at Mt. Pleasant High School.

A Stanton English department faculty member taught RDG 120 at Mt. Pleasant High School.

Objective 42

(SD Promote Flexibility, CP24) Expand internship, workshop, and field trip opportunities for students through partnerships with the Delaware Biotechnology Institute and the University of Delaware.



The Physical Therapist Assistant program coordinated a Physical Therapy conference on Stroke Research Rehabilitation. Speakers were internationally recognized in the field. Seventy-five physical therapists and physical therapist assistants attended this conference, which was supported with INBRE funds. INBRE funds supported workshops on Plant Tissue Culture, Particle Physics, and Water Quality Assessment. INBRE funds supported internships for seven students at the Delaware Biotechnology Institute. Field trip opportunities to research facilities at the University of Delaware and the Delaware Biotechnology Institute were provided to Biology and Chemistry Technology students.







Goal 12

Expand outcome assessment to prove and improve program and service effectiveness.

Objective 43

(MSSS-R 2.29.1, MSSS-R 2.29.2, SD Embrace Accountability) Implement SLOA and ESOA of academic programs and services, in accordance with the College Institutional Effectiveness Structure’s guidelines and action steps for FY07. Stanton/Wilmington Campus

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Instructional Division



Under the direction of the campus’ oversight committees, every campus Instructional Division program conducted Student Learning Outcomes Assessment by identifying two intended outcomes and the means of assessment, gathering and analyzing data, and identifying improvement actions. All program departments presented their findings at a campus forum. In all, 71 campus and 19 Collegewide intended outcomes were assessed. The Child Development Center, the Dental Health Center, the libraries, the Teaching Resource Centers, and tutoring conducted Educational Support Outcomes Assessment. A total of seven intended outcomes were assessed. Improvement actions were implemented as appropriate in all Instructional Division programs.





Goal 13

Strengthen academic programs, including curricula and use of learning resources, to better prepare students for the career field and/or transfer.

Objective 44

(SD Enhance Responsiveness, CP 26) Implement changes to the Business Administration and Industrial Engineering Technology programs.



To create consistency in program offerings and better prepare students for the workforce, revisions were made to the Business Administration Technology program curricula and courses. In response to advisory committee input, the Industrial Engineering Technology program was re-structured. This included revisions to curriculum and courses, and a program name change to Operations Management Technology



Objective 45

(SD Promote Flexibility, CP 26) Pilot an ENG 122 cohort for Early Childhood Education students in order to strengthen learning resources and better prepare students for careers in early childhood education.



No progress to report at this time.

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Objective 46

(SD Promote Flexibility, CP 26) Pilot and assess strategies for the oral communication presentation of case and patient histories in ENG 124 in order to strengthen students’ ability to deliver information in upward communication situations.



As a result of a faculty grant, the Wilmington English and Allied Health departments successfully collaborated on strategies for oral communications presentations of case and patient histories. This resulted in career-orientation for the English faculty that included proposed clinical visits and the joint development and implementation of a rubric to evaluate students’ presentations and provide feedback.

Goal 14

Design an integrated approach to Pre-College student success.

Objective 47

(SD Embrace Accountability, CP 26) Assess the effectiveness of Pre-Tech exit packets and implement appropriate improvement actions.



Process was evaluated with mixed results. Will be re-assessed in FY08.

Objective 48

(SD Promote Flexibility, CP 18) Develop a seamless integrated process to improve student placement in mathematics courses utilizing CPT test scores, SAT test scores, departmental challenge exams, and pre-semester condensed pre-requisite courses.



An information sheet was developed and provided to all counselors and advisors to facilitate math placement using CPT and SAT scores. An electronic process was implemented that informs all counselors and advisors of other options for math placement (NCS 012 course or challenge exams) every semester.

Objective 49

(SD Promote Flexibility, CP 24) Collaborate with Student Services to recognize and integrate existing functional models in order to improve Pre-College student retention. Stanton/Wilmington Campus

Achievement Report 2007

69




Instructional Division

A standing committee, with representatives from the divisions of Instruction and Student Services from both campus locations, was established to improve students’ First-Year Experience.

Objective 50

(SD Promote Flexibility, CP 24) Participate in the design of an integrated approach to pre-college student success through alignment of instructional and student services’ cognitive and affective curricular competencies.



The First-Year Experience committee began the development of an integrated approach to pre-college student success building on the components of Students FIRST (a Framework to Integrate, Retain, Support, and Transform), the FYE unit, cohort advisement groups, and classroom instructional advisement groups. These components provide students with the opportunities to develop the competencies, attitudes, and motivations necessary to persist through course completion and/or graduation.

Goal 15

Provide the facilities and equipment necessary to support an innovative and learner-centered environment.

Objective 51

(SD Enhance Responsiveness, CP 24) Plan and execute renovations to lab and office space at Stanton.



Renovations were completed to chemistry wet labs, the electronics labs, the instrument lab, the biotechnology lab, and the stock and prep rooms. As a result of D-Wing infill, new office space was created for the Social Science/Criminal Justice department. Planning was completed for the renovations of the Fire Protection .





Objective 52

(SD Enhance Responsiveness, CP 24) Complete the planning phase for new Health Sciences Building at Stanton.

Achievement Report 2007

Stanton/Wilmington Campus

70




Instructional Division

The planning phase for new Health Sciences Building at Stanton was completed; the project is ready to go to bid.

Objective 53

(SD Enhance Responsiveness, CP 24) Complete the construction and implement the Radiologic Technology Program Integrated Skills Classroom at Wilmington.



The new Radiology energized integrated skills lab was operational in the fall.

Achievement Report 2007

Stanton/Wilmington Campus

71



Student Services Division

STUDENT SERVICES DIVISION
MISSION STATEMENT
The mission of the Student Services Division at Delaware Technical & Community College is to provide comprehensive and diverse opportunities for students that enhance the mission of the College through student development. The division promotes the academic, personal, and professional growth of students. Comprehensive Student Services cultivate opportunities, challenges, and a safe environment for diverse students to build leadership, citizenship, and interpersonal skills. Student services are provided to assist students in developing decision-making skills, which will aid them in personal and academic planning. The division has a tradition of maintaining lifelong learning relationships with the College community by creating strong alliances and partnerships. The responsibilities of the Student Services Division include three major objectives. The first objective is to provide services to a dynamic multicultural community. The division strives to promote courteous, high quality services to the College community in a convenient and efficient manner. The second objective is student development. This is accomplished by promoting the social, cultural, intellectual, emotional, and career development of students. The third objective is community. We create a friendly and accessible College environment that helps students set and attain realistic career goals while fostering understanding and appreciation of a diverse student population. The division is committed to student development providing continuously improved services in the following functional areas:
          Academic Support Services Admissions and Assessment Adult Student Support Services Athletics Career Counseling Counseling Distance Learning and Electronic Campus Support Services First-Year Student Success Courses and College Readiness Programming Foreign Student Services and Support Health Services           Peer Support Placement Services Recruitment Registration Student Activities, Clubs and Student Government Association Students with Special Needs Support Services Transfer Counseling Veterans Services Transfer Counseling Women’s Center Support Services

Achievement Report 2007

Stanton/Wilmington Campus

72



Student Services Division

Goal 1

Improve collaboration with the Instructional Division.

Objective 1

(SD Embrace Accountability, SD Foster Relationships, SD Promote Flexibility) Encourage counselors to attend meetings of their assigned Departments.



Counselors at both campuses have been regularly attending assigned Department meetings. They also spend a minimum of 2 hours per week in each Department.

Objective 2

(SD Embrace Accountability, SD Foster Relationships, SD Promote Flexibility) Provide opportunities for faculty to make suggestions for student activities that will enhance their course syllabi.



Counselors attended Department Meetings and asked for suggestions for student activities.

Objective 3

(SD Embrace Accountability, SD Foster Relationships, SD Promote Flexibility) Increase the number of meetings between the Deans of Student Services and the Deans of Instruction.



The Deans of Student Services and the Deans of Instruction continued to regularly meet throughout the year.

Goal 2

Improve student services programs to evening students.

Objective 4

(MSSS-R 1.11, MST-R 1.1, SD Embrace Accountability, SD Promote Flexibility, CP 35) Increase the number of extracurricular activities for evening students.

Achievement Report 2007

Stanton/Wilmington Campus

73



Student Services Division



Activity Nights were instituted at both campuses: Wednesday nights at Wilmington and Thursday nights at Stanton. In addition, students from both campuses were invited to participate in intramural basketball games at the Stanton campus on Thursday nights. Several student activities that were offered during the day were mirrored for the evening hours. African American History Month activities were presented during evening hours. The evening Nursing counselor increased evening appointment slots. The career counselors continued to provide career services to evening students. Nursing and Allied Health Information Sessions were offered during evening hours. The Mentoring Coordinator held weekly focus group meetings for male students during evening hours.

Objective 5

(MSSS-R 1.11, MST-R 1.1, SD Embrace Accountability, SD Promote Flexibility, CP 35) Provide SGA meeting opportunities for evening students.



Although the SGA meetings were not held during the evening, the SGA offices at both the Stanton and Wilmington campuses were open during evening hours. The officers at both sites were available to answer questions and take suggestions for student activities, and hardcopies of all meetings minutes were available. Strategies were discussed on how to logistically hold meetings during the evening hours.

Goal 3

Pilot a model for instruction and student services that would link limited Mastering College Life and Adult Learner Success Strategies courses and pre-tech English/Reading.

Objective 6

(MSSS-R 1.14, MSSS-R 1.18, MSSS-R 6.11, SD Embrace Accountability, SD Foster Relationships, SD Promote Flexibility, CP 34) Develop strategies to increase participation in the SSS first year orientation courses.

Achievement Report 2007

Stanton/Wilmington Campus

74



Student Services Division



Worked with the Marketing Department and created posters that would attract a younger student population. Copies of the posters were placed on the Digital Signs. The Women’s Center Coordinator developed a SSS course with a focus on women's issues. The Men’s Center Coordinator created SSS courses which would focus on issues related to men and athletes. The courses will be taught this fall for the first time. Athletes will be required to take the SSS courses. Positions created an SSS Student Leadership course. The course will be used on a Collegewide basis. A Student Services Counselor updated SSS telecourses.

Objective 7

(MSSS-R 1.14, MSSS-R 1.18, MSSS-R 6.11, SD Embrace Accountability, SD Foster Relationships, SD Promote Flexibility, CP 34) Develop a formal retention strategy through the merger of Mastering College Life and Pre-Tech Reading/English courses in a pilot program.



Student Services counselors continue to serve on a committee that is discussing this initiative.

Goal 4

Pilot a professional mentoring program with current student athletes.

Objective 8

(MSSS-R 1.14, MSSS-R 1.4, SD Embrace Accountability, SD Foster Relationships, CP 34, CP 35) Engage student athletes in the learning process and assist them in becoming active and responsible learners through the mentoring process.



The newly hired Mentoring Coordinator recruited 14 mentors (faculty and staff) to work with the student athletes. Facilitated mentoring training sessions. Mentors made calls to all incoming full-time athletes. Developed a website for DTCC mentors which should be published by fall 2007. Acquired an English instructor from the Dean of Instruction who served as a mentor and academic tutor for student athletes. Revised progress reporting for student athletes. Mentors were given copies of progress reports.

Achievement Report 2007

Stanton/Wilmington Campus

75


Objective 9

Student Services Division

(MSSS-R 1.14, MSSS-R 1.4, SD Embrace Accountability, SD Foster Relationships, CP 34, CP 35) Measure the effectiveness of mentoring by student academic success and student retention.



The Mentoring Coordinator reviewed all progress reports and submitted a data analysis to the Dean of Student Services focusing on the number of progress reports received and the students' achievement and retention. A cohort of athletes was used for the initiative.

Objective 10

(MSSS-R 1.14, MSSS-R 1.4, SD Embrace Accountability, SD Foster Relationships, CP 34, CP 35) Develop a comprehensive mentoring program for student athletes to include program design and planning, program management, program operations, and program evaluation.



The Mentoring Coordinator and Academic Advisor, developed a mentoring program for student athletes. 14 mentors (Delaware Tech faculty and staff) were recruited and trained. These mentors will also serve in the Campus Mentoring Program which will initially focus on males.

Objective 11

(MSSS-R 1.14, MSSS-R 1.4, SD Embrace Accountability, SD Foster Relationships, CP 34, CP 35) Identify a Student Athlete Mentoring Program coordinator.



The Student Athlete Mentoring Program Coordinator was hired to work at the Wilmington Campus on Mondays, Wednesdays and Fridays and at the Stanton campus on Tuesdays and Thursdays.

Goal 5

Provide relevant activities for the newly enrolled SEED population which address their specific interests and needs. (MSSS-R 1.4, MSSS-R 5.7, SD Embrace Accountability, SD Promote Flexibility, CP 34, CP 35) Conduct a needs assessment to identify Student Services activities for the SEED population.

Objective 12

Achievement Report 2007

Stanton/Wilmington Campus

76




Student Services Division

A Student Support Services Survey was created and given to all new students including the SEED students.

Objective 13

(MSSS-R 1.4, MSSS-R 5.7, SD Embrace Accountability, SD Promote Flexibility, CP 34, CP 35) Collaborate with the Instructional Division to effectively manage the newly enrolled SEED population.



Deans of Instruction and Student Services met to discuss and develop strategies to manage the SEED population. A report was submitted to Campus Director.

Goal 6

Enhance the development of student leadership.

Objective 14


(MST-S 1.3, MST-S 5.3, SD Embrace Accountability) Develop an SSS course in Student Leadership.

SSS course in Student Leadership was developed by the Mentoring Coordinator and Academic Advisor and Student Services Counselor. The course was submitted to the Collegewide Deans for approval so that it can be adopted collegewide. The course will be offered in the fall 2008 semester.

Objective 15

(MST-S 1.3, MST-S 5.3, SD Embrace Accountability) Provide opportunities for students to engage in Open forums during the fall and spring semesters.



The President's Open Forum was held in the fall. More than 100 students attended. An open forum was held at both the Wilmington and Stanton Campuses to discuss safety practices and policies.

Goal 7

Develop a system to maximize the effectiveness of core student services by creating a CD-Rom version of the New Student Orientation Program.

Achievement Report 2007

Stanton/Wilmington Campus

77



Student Services Division

Objective 16

(MSSS-R 1.12, MST-S 1.2, SD Embrace Accountability, SD Maximize Technology, SD Promote Flexibility, CP 35) Increase participation in the New Student Orientation Program.



Fall semester - 612 students participated. Summer program - Wilmington and Stanton Campuses each had 4 sessions. Fall Program - Wilmington and Stanton Campuses each had 1 session. Spring 2007 (Pre-December break and Post Open Registration) 177 students participated. Partnered with faculty Tommy Lu, Suzanne Tuthill, Alison Randall, Kim Gregor, and Jan Gorecki to provide input for all of our fall and spring New Student Orientation sessions. Lou Vangieri and Elaine Kahler served as cocoordinators for the development of a New Student orientation CD Rom.



Objective 17

(MSSS-R 1.12, MST-S 1.2, SD Embrace Accountability, SD Maximize Technology, SD Promote Flexibility, CP 35) Measure the effectiveness of the CD-+Rom as a delivery system.



CD-Rom was developed for New Student Orientation. Implementation will begin in the fall 2007 semester.

Objective 18

(MSSS-R 1.12, MST-S 1.2, SD Embrace Accountability, SD Maximize Technology, SD Promote Flexibility, CP 35) Mandate new student participation in New Student Orientation programming.



Students were given attendance dates for the New Student Orientation at the time of admission.

Achievement Report 2007

Stanton/Wilmington Campus

78



Technical Services Division (DIET)

TECHNICAL SERVICES DIVISION (DIET)
MISSION STATEMENT
Technical Services is a Collegewide function incorporating four-campus locations plus the President’s Office’s technical staff. It is the mission of this Collegewide function to make sure that the entire College community complies with the College’s overall mission and the requirements of the Wide Area Network in the design, implementation, and delivery of totally standardized, state-of-the-art technical services.

Goal 1

Provide and expand anytime anywhere access to all instructional and administrative technical resources

Objective 1

(SD Maximize Technology, CP 8) Provide necessary infrastructure requirements to server systems to allow students, staff, and faculty from other campus locations to be able to access data and utilize equipment at Stanton/Wilmington as if it were their home location.



All employees and credit students have one central Active Directory account that allows storing of personal files in a single home directory for each user, settings that roam, and ability to share files as needed. These settings follow the user to whatever location they log on as long as that computer is part of the Collegewide active directory domain. Terry and Owens campus are in the process of updating all of their computers to provide this functionality.

Objective 2

(MSSS-R 5.3.1, SD Promote Flexibility, CP 8) Identify, deploy, and provide training for new technologies that improve access and communication between students, faculty, and staff (i.e., instant messaging, shared email folders, video conferencing, shared calendaring) Stanton/Wilmington Campus

Achievement Report 2007

79



Technical Services Division (DIET)



During the past fiscal year, the following technologies have been implemented: Instant Messaging (Employees only), shared email folders, video conferencing using DLC (Distance Learning Classrooms) and Campus Director board rooms, and shared calendaring

Objective 3

(SD Promote Flexibility, CP 8) Expand wireless connectivity to the Campus library for the Internet, College Technology Services, and access online student services.



Wireless access to each library was implemented September 2006.

Objective 4

(MSSS-R 5.3.4, SD Promote Flexibility, CP 8) Convert one classroom at each location into a Video over IP room permitting students to attend and interact with instructors and other students at other locations.



One classroom at each location was converted to a "Distance Learning Classroom" (DLC) over the holiday break of 2006-2007. Faculty training sessions occurred on January 4-5, 2007. Classroom instruction began in the rooms starting in the spring term of 2007.

Goal 2

Provide a common interface to all College technical resources and technology.

Objective 5

(SD Maximize Technology, CP 9) Convert all campus client desktops to Collegewide Active Directory and common desktop environment.



The majority of conversions at Stanton/Wilmington Campus took place over the holiday break of 2006-2007. Other computers were converted during the following months. The conversion took place to ensure all collegewide computers have the same base set of software and configuration on them.

Achievement Report 2007

Stanton/Wilmington Campus

80



Technical Services Division (DIET)

Objective 6

(CP 9) Standardize drive mappings and data locations with other College locations.



A standard drive mapping scheme was developed so drive letters would refer to the same thing collegewide no matter what location a user logs in from. This new scheme was implemented on all Stanton/Wilmington computers and is currently in the process of being implemented at other locations.

Objective 7

(CP 9) Convert DS3 to IP Video with common and consistent operation and interface on all campuses.



DS3 room at Stanton was converted to a DLC room (Distance Learning Classroom) over the holiday break of 2006-2007. The same technology and even desk layout was deployed to all Collegewide DLC rooms during this time, ensuring that any faculty person trained on the use of the equipment at one location could operate a similar room at any other location.

Goal 3

Provide continually expanding technical support and services in an efficient and cost effective manner.

Objective 8

(SD Maximize Technology, CP 12) Configure and train staff and faculty on use of integrated calendaring product.



Personal training was conducted on the shared calendar product with departments that have requested it, such as Student Services. Additionally, online documentation was written and published in the College portal under the "Employee Services" tab.

Goal 4

Provide a stable and reliable infrastructure for all technology services

Achievement Report 2007

Stanton/Wilmington Campus

81



Technical Services Division (DIET)

Objective 9

(SD Maximize Technology, CP 10) Explore possibility of relocating data center at Wilmington to a location that allows for better security, climate control, and 24/7 access to technology personnel.



Initial planning and design for the relocation was completed. The project was not funded as requested. Alternative options were requested from the campus administration. This has been completed and the alternative proposals have become part of the FY08 budget request.

Achievement Report 2007

Stanton/Wilmington Campus

82



Plan B & C Staff Senate

STAFF SENATE
2006-2007 Staff Senate Chair 2006: Marie Van Ess/Heather Brown Vice Chair: Heather Brown/Rob McCray Staff Senators
Mary Jane Arden Karen Bourne-Douglas Diana D’Amico Mandy Emerson Cathy Hagan Dave Hall Gary Heller Sandy Hinish Debbie Leech Sue Malec Scott Stanard Nancy Vance Steve Webb

Plan C’s
Gail McCray

Staff Senate Chair 2007: Rob McCray Vice Chair: Heather Brown Staff Senators
Karen Bourne-Douglas Lynne Boyd-Smith Diana D’Amico Mandy Emerson Cathy Hagan Gary Heller Sandy Hinish Debbie Leech Nina Madric Byroune Miles Jeannette Pulliam Steve Webb

Plan C’s
Gail McCray Achievement Report 2007 Stanton/Wilmington Campus

83



Plan B & C Staff Senate

Accomplishments by the Staff Senate July 2006 through June 2007
Plagued by retirements and resignations, the Staff Senate has been short staffed throughout most of the period. There was no vehicle in the By-Laws to replace Senators who left the College or resigned from the Senate. Awards/Scholarship ♦ Continued work on the Educational Scholarship Program for Stanton/Wilmington plan B and C employees, building funds in the treasury and defining eligibility parameters, application, and award procedures. Goal is to fund the first award in August 07. By-Laws/Elections ♦ The By-Laws/elections committee completely re-wrote the Staff Senate By-Laws, which were ratified by the full Senate on January 17, 2007. ♦ Redefined terms used to describe entities and locations, clarifying ambiguous descriptions. ♦ Restated the Purpose and Function for Staff Senate. ♦ Better defined the responsibilities and duties of Senators and realigned the duties of Senate Officers. ♦ Clarified the terms of office for Officers and added provisions for electing replacements. ♦ Better defined members of the senate and added provisions for interim appointment of Voting Members to fill vacancies allowing for full representation of plan B and C employees. ♦ Redefined the elections process for voting members and alternates. ♦ Added stipulation that there be at least one meeting open to the whole Staff Organization per calendar year. ♦ Added provisions for referendum to reverse any decision of the Staff Senate. Achievement Report 2007 Stanton/Wilmington Campus

84



Plan B & C Staff Senate

♦ Committees have been realigned to better reflect the changing needs of the Staff Organization. ♦ Redefined the procedure for removal of senators and added provisions for an appeals process. ♦ Added procedure for monetary reimbursement for items purchased on behalf of the Staff Senate to better meet the fiscal guidelines. ♦ Redefined the By-Laws amendment procedure.

Concerns ♦ The Concerns Committee took numerous suggestions and/or complaints from Staff members to the Campus Administration looking for resolutions.

Communication/Outreach ♦ Distributed a colorful and informative newsletter to all attending In-Service in August 06. ♦ Composed a FAQ list for the Staff Senate Web site and planned a complete makeover for the site. ♦ Prepared presentation for first ever Staff Senate presentation for New Employee Orientations to be held in August. ♦ Winners of donated holiday baskets were Albert Richardson at Wilmington and Lynn Kirkpatrick at Stanton.

Education Opportunity/Parity ♦ As a result of survey data collected in FY06, Staff Senate continued to offer workshops in July and August of 2006. Staff Senate collaborated with other departments and outside agencies to offer topical workshops called “Microsoft Office Roundtable” and “Team Building & Pot Luck Picnic”. Although attendance was modest, valuable feedback was provided for future initiatives.

Achievement Report 2007

Stanton/Wilmington Campus

85


Fundraising

Plan B & C Staff Senate

♦ Raised a profit of $572.00 with the Office makeover 50-50 drawing, bake sales at each location and the Mardi Gras drawings. ♦ Office Makeover was won by Linda Watts, Financial Aid counselor at Wilmington. ♦ Mardi Gras tickets were won by Gina Sanchez at Wilmington and Susan Stoller at Stanton.

Mentoring ♦ Twenty-seven (27) new plan B and nine (9) new plan C staff members were mentored by the Staff Senate. ♦ It was decided that, since many TFT employees go on to RFT positions, they would officially be included in the mentoring program as well as regular part time employees.

Other ♦ Composed and wrote a letter to Governor Minner voicing our support for the Community College Infrastructure Fund and received a response, signed by the Governor. ♦ Provided Staff support for CCIF information tables and mailing initiatives.

Achievement Report 2007

Stanton/Wilmington Campus

86



Diversity Committee

Diversity Committee FY07 Achievement Report
Prepared by : Karen Bourne-Douglas, Louis Spinelli, Wendy Trott and Donna Williams, Stanton/Wilmington Co-Chairs, Diversity Committee Active FY07 Committee Members : Chantal Jackson, Dennis LaFazia, Susan Stoller, Marybeth Tkach, Lou Vangieri, Susan Zawislak, Donna Abed, Regina Wells The following report outlines our committee's achievements regarding: I. COMMITTEE PROGRAMMING AND INITIATIVES II. COMMITTEE PARTNERSHIPS III. FY07 BUDGET AND EXPENDITURES

I. COMMITTEE PROGRAMMING AND INITIATIVES:

These programs and initiatives have been developed and organized by Committee members and benefit Stanton/Wilmington campus staff, faculty and/or students.
A. International Unity Week Subcommittee

Members of this sub-committee include L. Spinelli, K. Bourne-Douglas, W. Trott, and D. Williams. The goal is to align ourselves with the college's diversity mission statement and involve students, staff and faculty in activities that promote and celebrate diversity and foster unity. Programs and activities are provided to maximize the benefits of diversity by teaching students, staff and faculty to understand multiple perspectives and effectively function in diverse groups. Wilmington campus events included: The Silk Road Tea Event: A celebration of Eastern Arts, featuring Ikebana Expert, Midori Tanimune – Events also included Chinese Calligraphy, Haiku Poetry Display, Sijo Poetry Display and Chakai Tea Gathering. Attendance: 120 participants each event

Achievement Report 2007

Stanton/Wilmington Campus

87



Diversity Committee

Stanton campus events included:  Global Policing - in collaboration with the Criminal Justice Department. Attendance: 30 Middle East Day - co-produced and led by Diversity Club students. Attendance: 75 Mexico Day - in collaboration with Voices Without Borders and the Latin American Community Center. Attendance: 75 Pakistan and India Day - co-produced and led by Diversity Club students. Attendance: 75







B. Cross Cultural Workshop Subcommittee: Members of this sub-

committee include Wendy Trott and Erin Zoranski: Once again, this year, the Committee along with the Peer Associate Program, sponsored "Connections," a Peer Associate Cross-Cultural Program Series. This program is a four-part series each semester that engages the ESL Speaking and Listening Class, American-born Mastering College Life Students and Peer Associates in discussions on cultures, customs and values. Sessions include Valuing Diversity, Critical Thinking Skills, Leadership Skill Building. Attendance: 160
C. Diversity Outreach Subcommittee: Members of this sub-committee

include Donna Williams, Lou Spinelli, and Lou Vangieri. The goal is to provide programs, which promote awareness of diversity outside the boundaries of Delaware Tech through special trips and off-campus events. This year, the Committee funded one trip and sponsored one student to Mexico: the Stanton Student Diversity Club trip to Washington, D.C. to the Holocaust Museum Attendance: 15 Scholarship: A $250 scholarship was awarded to Jennifer Fields (nursing student) for the study abroad program to Mexico. This award was based on financial need and high academic standing. Without this Achievement Report 2007 Stanton/Wilmington Campus

88



Diversity Committee
assistance Ms. Fields would have been unable to participate in this International program.

Other activities:  The Diversity Club offered a cultural event that invited DTCC students from the Stanton and Wilmington Campus to interact with ten visiting Turkish students. Attendance: 35 Provided refreshments for 2 Diversity Club Passport Series events (one with James Villareal (Philippines and Spain) and the other with Kenyan students). Attendance: 30 each Provided refreshments for 2 study abroad orientations (led by Mike Terranova and Bob Brownstein). Attendance: 45 The Diversity Club offered a Washington D.C. Trip to the Holocaust Museum. Attendance: 15







D. Student Diversity Award:

The Student Achievement Award is an award that recognizes students who have demonstrated leadership in promoting diversity and cultural appreciation at Delaware Tech. This year's recipients were Radhika Suryadevara (Wilmington) and Sally Almassou (Stanton).

II. COMMITTEE PARTNERSHIPS: These programs and initiatives are

developed and coordinated through partnerships with campus and community groups.
A. African-American History Month: The goal is to partner with the

S/W African-American History Month Committee to provide annual financial support for month-long cultural activities at Stanton and Wilmington campuses including speakers, workshops and other events, promotional items, and food. This year’s funds went to African Drummer performance and Christiana Cultural Arts Fruits of the Spirit. Attendance: 75

Achievement Report 2007

Stanton/Wilmington Campus

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Diversity Committee

B. Study Circle Initiative: YWCA Study Circles on Race & Race

Relations are study groups which foster citizen dialogue and problem solving on racism and race relations in the community. The Diversity Committee has partnered with the YWCA to offer a version of their Study Circle program to students, faculty and administrators at Delaware Tech. Study Circles at DTCC are geared toward fostering dialogue about all the "isms" including racism, sexism, ageism, etc. This year, in conjunction with the YWCA, we continued to offer Study Circles as a unit within the 1-credit SSS101 Mastering College Life and SSS102 Adults Success Strategies course on the Wilmington campus. Counselor on campus integrated a 3-week, 6-hour Study Circle in their SSS class. Attendance: 25

III. FY07 BUDGET AND EXPENDITURES:

The following represents the allocation of the FY07 Diversity Committee budget of $5,000. Unity Week (S/W): Member Ship Fee (Delaware Humanities Forum) AA History Month (S/W): Diversity Outreach: Diversity Award: Study Circle Initiative: Scholarships: TOTAL BUDGET EXPENDITURES 1,902.04 50.00 1,200.00 1,092.44 151.22 150.00 250.00 $4,795.70

Achievement Report 2007

Stanton/Wilmington Campus

90



Appendix

TABLE OF CONTENTS

APPENDIX ............................................................................................................. FIVE YEARS: ENROLLMENT: NEW AND RETURNING STUDENTS .......................... 91 FIVE YEARS: CAMPUS ENROLLMENT: FULL AND PART-TIME .............................. 92 FIVE YEARS: CAMPUS ENROLLMENT: FULL QUALIFIED AND PRE-TECH .............. 93 FIVE YEARS: CAMPUS ENROLLMENT: BY RACE................................................ 94 FIVE YEARS: OPENING FALL CREDIT ENROLLMENT: HEADCOUNT/SEATS TAKEN ................................................. 95 FIVE YEARS: NON-CREDIT ENROLLMENT .......................................................... 96 FIVE YEARS: AWARDS, DEGREES, DIPLOMAS, CERTIFICATES ............................. 97 FIVE YEARS: LICENSURE PASS RATES BY PROGRAM ........................................ 98 FIVE YEARS: FINANCIAL AID AWARDS: OFFERED/PAID: SCHOLARSHIPS, LOANS, GRANTS ......... 99-100 FIVE YEARS: FINANCIAL AID DISTRIBUTIONS: OFFERED/PAID: WORKSTUDY .... 101 FIVE YEARS: FINANCIAL AID DISTRIBUTION: OFFERED/PAID ........................... 102 FIVE YEARS: DONATIONS SUMMARY ....................................................... 103-104 FIVE YEARS: ADMINISTRATION, FACULTY, AND STAFF BY GENDER, RACE, FT, PT ........................................ 105-106

Achievement Report 2007

Stanton/Wilmington Campus

91



Appendix

STANTON CAMPUS Opening Fall Credit Enrollment: New and Returning Students
3,000 2,500 2,000 1,500 1,000 500 0 New Returning

2003-1 1,130 2,605

2004-51 1,178 2,841

2005-51 1,603 2,547

2006-51 1,351 2,735

2007-51 1,280 2,748

WILMINGTON CAMPUS Opening Fall Credit Enrollment: New and Returning Students
3,000

2,500

2,000

1,500

1,000

500

0 New Returning

2002-1 1,102 2,019

2003-1 883 2,274

2004-51 826 2,398

2005-51 1,190 2,064

2006-51 1,221 2,166

2007-51 1,003 2,252

Achievement Report 2007

Stanton/Wilmington Campus

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Appendix

STANTON CAMPUS Opening Fall Credit Enrollment: Full-Time/Part-Time Students
3,000 2,500 2,000 1,500 1,000 500 0 Full Time Part Time

2003-1 1,405 2,330

2004-51 1,472 2,547

2005-51 1,580 2,570

2006-51 1,473 2,613

2007-51 1,516 2,512

WILMINGTON CAMPUS Opening Fall Credit Enrollment: Full-Time/Part-Time Students
2,500

2,000

1,500

1,000

500

0 Full Time Part Time

2002-1 1,221 1,900

2003-1 1,321 1,836

2004-51 1,301 1,923

2005-51 1,273 1,981

2006-51 1,294 2,093

2007-51 1,332 1,923

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Stanton/Wilmington Campus

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Appendix

STANTON CAMPUS Opening Fall Enrollment: Fully Qualified and Pre-Tech Students
3,000 2,500 2,000 1,500 1,000 500 0 Fully Qualified Pre-Tech

2003-1 2,347 1,388

2004-51 2,607 1,412

2005-51 2,788 1,362

2006-51 2,769 1,317

2007-51 2,694 1,334

WILMINGTON CAMPUS Opening Fall Enrollment: Fully Qualified and Pre-Tech Students
2,500

2,000

1,500

1,000

500

0 Fully Qualified Pre-Tech

2002-1 2,103 1,018

2003-1 2,140 1,017

2004-51 2,216 1,008

2005-51 1,712 1,542

2006-51 1,763 1,624

2007-51 1,617 1,638

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STANTON CAMPUS Opening Fall Credit Enrollment: By Race
3,500 3,000 2,500 2,000 1,500 1,000 500 0 White Minorities Blank

Appendix

2003-1 2,727 923 85

2004-51 2,866 1,047 106

2005-51 2,830 1,143 177

2006-51 2,789 1,127 170

2007-51 2,636 1,133 259

WILMINGTON CAMPUS Opening Fall Credit Enrollment: By Race
2,000 1,800 1,600 1,400 1,200 1,000 800 600 400 200 0 White Minorities Blank 2002-1 1,771 1,307 43 2003-1 1,734 1,292 131 2004-51 1,785 1,305 134 2005-51 1,767 1,345 142 2006-51 1,813 1,426 148 2007-51 1,739 1,364 152

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
STANTON CAMPUS Opening Fall Credit Enrollment: Headcount/Seats Taken
12,000 10,000 8,000 6,000 4,000 2,000 0 Headcount Seats

Appendix

2003-1 3,735 9,780

2004-51 4,019 10,478

2005-51 4,150 10,800

2006-51 4,086 11,088

2007-51 4,028 10,873

WILMINGTON CAMPUS Opening Fall Credit Enrollment: Headcount/Seats Taken
10,000 9,000 8,000 7,000 6,000 5,000 4,000 3,000 2,000 1,000 0 Headcount Seats 2002-1 3,121 8,207 2003-1 3,157 8,625 2004-51 3,224 8,808 2005-51 3,254 8,752 2006-51 3,387 8,787 2007-51 3,255 8,490

Achievement Report 2007

Stanton/Wilmington Campus

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

Appendix

STANTON CAMPUS Opening Fall Non-Credit Enrollment: Headcount/Seats Taken
4,000 3,500 3,000 2,500 2,000 1,500 1,000 500 0 Headcount Seats

2003-1 2,660 3,396

2004-1 1,981 2,461

2005-1 2,093 2,554

2006-1 1,636 2,311

2007-1 1,473 2,008

WILMINGTON CAMPUS Opening Fall Non-Credit Enrollment: Headcount/Seats Taken
2,000 1,800 1,600 1,400 1,200 1,000 800 600 400 200 0 Headcount Seats 2002-1 1,567 1,535 2003-1 1,498 1,403 2004-1 1,143 1,074 2005-1 1,621 1,655 2006-1 1,858 1,736 2007-1 1,819 1,852

Achievement Report 2007

Stanton/Wilmington Campus

97

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Appendix

STANTON/WILMINGTON CAMPUS Academic Awards: Degrees/Diplomas/Certificates 2002 to 2006
600 500 400 300 200 100 0 Associate Diplomas Certificates

2002 510 35 85

2003 403 23 54

2004 457 19 71

2005 508 39 64

2006 529 20 87

Achievement Report 2007

Stanton/Wilmington Campus

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

Appendix

STANTON/WILMINGTON PERCENT OF LICENSURE PASS RATES 2002-2006 2002 100 100 100 75 100 95 100 100 100 100 2003 100 100 100 100 83 91 100 100 100 100 2004 100 86 100 100 78 88.2 100 100 100 100 2005 100 100 100 100 100 95 100 100 100 100 2006 100 100 86 25 100 94 100 100 100 100

Dental Hygiene Diagnostic Medical Sonography Histotechnology Medical Office Assistant Nuclear Medicine Nursing Occupational Therapy Assistant Physical Therapist Radiological Technology Respiratory Therapy

Achievement Report 2007

Stanton/Wilmington Campus

99



Appendix

STANTON/WILMINGTON Financial Aid Distributions 2002 to 2006: Scholarships Dollars Offered and Dollars Paid
$700,000 $600,000 $500,000 $400,000 $300,000 $200,000 $100,000 $Offered Paid 2002 $569,194 $338,597 2003 $396,136 $347,817 2004 $443,174 $382,413 2005 $463,080 $411,265 2006 $587,816 $483,630

Achievement Report 2007

Stanton/Wilmington Campus

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
STANTON/WILMINGTON Financial Aid Distributions 2002 to 2006: Grants Dollars Offered and Dollars Paid
$7,000,000 $6,000,000 $5,000,000 $4,000,000 $3,000,000 $2,000,000 $1,000,000 $Offered Paid 2002 $6,173,073 $2,846,640 2003 $5,194,775 $3,310,178 2004 $5,390,163 $3,191,995 2005 $5,370,817 $3,442,691

Appendix

2006 $5,347,069 $3,161,248

Achievement Report 2007

Stanton/Wilmington Campus

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

Appendix

STANTON/WILMINGTON CAMPUS Financial Aid Distributions 2002 to 2006: Work Study Dollars Offered and Dollars Paid
$3,000,000 $2,500,000 $2,000,000 $1,500,000 $1,000,000 $500,000 $Offered Paid

2002 $2,753,603 $122,627

2003 $1,947,715 $193,622

2004 $1,947,715 $161,914

2005 $2,363,794 $106,795

2006 $788,565 $88,414

Achievement Report 2007

Stanton/Wilmington Campus

102



Appendix

STANTON/WILMINGTON CAMPUS Financial Aid Distributions 2002 to 2006: Loans Dollars Offered and Dollars Paid
$9,000,000 $8,000,000 $7,000,000 $6,000,000 $5,000,000 $4,000,000 $3,000,000 $2,000,000 $1,000,000 $Offered Paid 2002 $8,350,696 $1,523,138 2003 $7,538,520 $2,138,809 2004 $4,216,257 $2,488,946 2005 $3,495,731 $2,603,952 2006 $5,151,361 $2,561,916

Achievement Report 2007

Stanton/Wilmington Campus

103

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Appendix

STANTON / WILMINGTON CAMPUS

FY2003 - FY2007 PRIVATE DONATIONS SUMMARY

FY 2003 Employee Giving Contributions Private Giving Cash Foundations Equipment

FY 2004

FY 2005

FY 2006

FY2007

$

30,825

$

30,044

$

29,979

$

31,177

$

32,370

$ $ $

17,570 344,880

$ $ $

193,404 184,174

$ $ $

162,951 63,042 217,889

$ $ $

179,213 16,000 34,300

$ $ $

127,744 20,000 23,417

Achievement Report 2007

Stanton/Wilmington Campus

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

Appendix

STANTON/WILMINGTON CAMPUS Grants Summary FY 2002 to FY 2006
$6,000,000 $5,000,000 $4,000,000 $3,000,000 $2,000,000 $1,000,000 $Federal Grants State Grants

FY 2001 $3,584,497 $2,324,012

FY 2002 $5,284,842 $530,478

FY 2003 $4,884,149 $10,000

FY 2004

FY 2005

FY 2006 $2,720,462 $440,785

$2,838,671 $3,030,968 $342,196 $403,362

Achievement Report 2007

Stanton/Wilmington Campus

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
STANTON/WILMINGTON CAMPUS EMPLOYEES BY FULL-TIME/PART-TIME FY 2002 to FY 2006

Appendix

ADMINISTRATION 20 15 10 5 0 Full-Time Part-Time

FY 2002 18 0

FY 2003 19 0

FY 2004 19 0

FY 2005 15 0

FY 2007 15 0

FACULTY 500 400 300 200 100 0 Full-Time Part-Time

FY 2002 155 399

FY 2003 158 335

FY 2004 165 338

FY 2005 162 363

FY 2007 203 340

Achievement Report 2007

Stanton/Wilmington Campus

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
STAFF 300 250 200 150 100 50 0 Full-Time Part-Time FY 2002 248 167 FY 2003 250 106 FY 2004 260 144 FY 2005 267 120

Appendix

FY 2007 241 232

Achievement Report 2007

Stanton/Wilmington Campus

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