Communicating in the Workplace

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					13: Interpersonal

Communicating
   in the
  Workplace

      CA 104 (Aitken)   1
 Adults Spend 50% of
their Waking Hours at
         Work
                    All other
   Work
                    activities



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       The Cover Letter
 (should be tailored to each job posting)
• A short, well-written letter expressing
  your interest in a position
• Includes how you learned of the
  opening
• Tells why you are interested in the
  company
• Highlights skills and experiences
• Asks directly for an interview
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   Professional Resume
• Contact                      • Relevant
  information                    professional
  name, address,                affiliations
   telephone number,
   e-mail                      • Community
• Career objective               activities
• Employment                   • Special skills
  history                      • Community
• Education                      service
• Military                     • References
  background
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  Cover Letters and
Resumes Communicate
• List information clearly.
• Use a consistent format including
  margins, indention, spacing, etc.
• Proofread so that they are error free.
• Use good-quality paper (Or, if you are
  sending via e-mail, use a simple, clear
  format).
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       Preparing to be
         Interviewed
1. Do your homework
2. Based on your research, prepare a list
   of questions
3. Rehearse the interview
4. Dress appropriately and
   conservatively
5. Plan to arrive on time
6. Bring supplies CA 104 (Aitken)           6
     During the Interview
1.   Use active listening
2.   Think before answering
3.   Be enthusiastic
4.   Ask questions
5.   Avoid discussing salary and benefits




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    Communicating with
Supervisors and Subordinates
Effective conversations and relationship
development are based on:

 •   Skillful listening
 •   Perception checking
 •   Describing,questioning, paraphrasing
 •   Asking for feedback
 •   Asserting yourself
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Managing Relationships
       at Work
• Managerial relationships
• Co-worker relationships
• Work teams
    • Formal group with a clear purpose
      and appropriate structure
    • Can be short-lived or ongoing


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      Characteristics of
    Effective Work Teams
•   Clear group goal that all can embrace
•   Clear member roles
•   Feedback about performance
•   Team members use their skills to help
•   Commitment to the team and success
•   Collaborative climate
•   Standards of excellence
•   Strong leadership
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    Task Roles in Teams
Behaviors that help a group make a decision
• Initiator
• Information or
  opinion giver
• Information or
  opinion seeker
• Analyzer
• Orienter
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   Maintenance Roles in
          Teams
Behaviors that improve
 interaction in a group

   • Gatekeeper
   • Encourager
   • Harmonizer


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Leading Team Meetings
1. Define and communicate the meeting
   purpose
2. List specific outcomes that should be
   produced at the meeting
3. Communicate and stick to start and
   end times
4. Send out a detailed agenda
5. Make physical arrangements

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Member Responsibilities
  in Team Meetings
•   Preparing
     • Study the agenda
     • Study the minutes
     • Prepare for your contributions
     • Prepare to play a major role
     • List questions


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Member Responsibilities
 in Team Meetings (2)
•   Participating
     • Listen attentively
     • Stay focused
     • Ask questions
     • Take notes
     • Play devil’s advocate
     • Monitor your contributions

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Member Responsibilities
 in Team Meetings (3)
•   Following up
     • Review and summarize your notes
     • Evaluate your effectiveness
     • Review decisions
     • Communicate progress
     • Follow up
     • Review minutes

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    Communicating in a
    Diverse Workplace
• Organizational romance
  – Dating someone with whom you work
• Sexual harassment
  – Unwanted verbal or physical sexual
    behavior that interferes with work
• Results-oriented cultures (United
  States)
• Relationship-oriented cultures (Japan)
                  CA 104 (Aitken)          17
  Communicating in a
 Diverse Workplace (2)
• Sequential task completion
  – Complete one part at a time (U.S.A.)
• Wholistic task completion
  – Work on entire task at once (Mexico)
• Intergenerational differences
  – Views of authority
  – Approaches to rules
  – Work vs. leisure
  – Technological competence
  – Career development
                    CA 104 (Aitken)        18
How can this group’s communication
     become more effective?




                                 Microsoft Photo
               CA 104 (Aitken)   19

				
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posted:3/20/2013
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