Clifford Ahrens
Mississauga, Ontario Telephone/Cell: (905) 424-5345 E-mail: cliff@enhancedtechnologies.ca Web Site: http://www.enhancedtechnologies.ca Linked In Site: http://www.linkedin.com/in/cahrens
EXPERTISE
Twenty four years of experience as a Senior Technical Writer/Editor/Trainer/Business Analyst - can provide written technical information in a clear and concise manner suitable for target audiences. Experienced with SAP, Pharmaceutical, Chemical, ZACHMAN Frameworks, Infrastructure, Modelling, on-line documentation, end user documentation, Provincial and Federal Ministry documentation. Experienced in all aspects of Course Design, Need Analysis, CBTs, Training Presentations, Visual Aids and SAP modules (Sales & Distribution (SD), Materials Management (MM), and Purchasing (PUR). This includes hardware manuals, white paper, software and firmware manuals, maintenance and upgrading of manuals, SW/FW versions, FAQs and quick start guide. Proficient in ITIL Change, Incident, Configuration and Risk Management. Experienced in Sarbanes-Oxley (SOX) IT information security with the knowledge and skills needed to understand and produce compliant support documentations. Experienced in Website Maintenance and On-line help (Internet/Intranet) using HTML, SGML and PDF files with a working knowledge of RoboHelp, FrontPage, Adobe Captivate 3 and Snagit. Various examples of previous work can be viewed at www.enhancedtechnologies.com
PROFESSIONAL EXPERIENCE
Listed below are a number of completed contracts. A more detailed list of all short-term contracts is available on request. Bruce Power, Underwood Site, ON, October 2009 to Present As Senior ITTL Technical Writer, (3 Month Contract) providing quality assurance and editing of documentation. Editing and reviewing Field Supervisor's manual according to defined standards and guidelines. Editing and reviewing Management Systems manual according to defined standards and guidelines. Providing status reports to the team lead as required. HydroOne, Richmond Hill, ON, June 2009 to August 2009 As Senior SAP Technical Writer, (3 Month Contract) providing quality assurance/editing of documentation using RWD uPerform and ARIS. Working closely with Project Team business functional analysts, SMI's and Developers to update procedural, policy and training manuals from SAP ECC 6.0 Upgrade GAPs report. Providing status reports to the team lead as required. St Lawrence Cement, Concord, ON March 2009 to May 2009 As Senior ITTL Technical Writer, (3 Month Contract) providing quality assurance and editing of documentation. Editing and reviewing end user documentation according to defined standards and guidelines. Providing status reports to the team lead as required. ENMAX Power, Calgary, AB, July 2008 to November 2009 As Senior SAP Technical Writer, (4 Month Contract) providing quality assurance and editing of documentation. Providing mentorship to a small group of business documentation developers in the use of RWD uPerform and SAP Editing and reviewing end user documentation according to defined standards and guidelines; Providing status reports to the team lead as required; Working closely with Project Team business functional analysts to obtain new recordings and execute on recording test scripts as required.
www.enhancedtechnologies.com 6601006 Canada Ltd. Toronto Mississauga Oakville Hamilton Vancouver
ENMAX Power, Calgary, AB, December 2009 to January 2009 As Senior SAP Trainer, (2 Month Contract Extension). Developed Training Courses - Managing Financial Inquiries in IC-Web, Managing Outgoing Cheques, Clarifying Incoming Payments, Processing Payments and Returns, and Payment Plans. Provide Classroom Training for Back Office personnel.
Sanofi Pasteur, Toronto, ON, January 2008 to June 2008 As Senior SAP Technical Writer, (6 Month Contract) schedule meetings, provide guidance and support for project team. Create, modify and validate all MM, PM, QM, WM, PP and FICO BPPs and Test Scripts for approval. Develop Information Technology Infrastructure Library (ITIL) and templates for SAP ECC 6.0 upgrade. Sun Life Canada, Kitchener, ON, November 2007 to December 2007 As Senior Technical Writer, (4 Week Contract) schedule meetings, conduct interviews, and complete documentation of CCAPP Administrator software for HelpDesk. Document various Apps HelpDesk must now support (GBCCC Info, Symposium, Erlang, Antidote and Zoom Text) Document e-business Apps HelpDesk now supports. Prepared weekly project status reports and participated in the review process to determine documentation requirements and the impact on current documentation Christie Digital, Kitchener, ON, Sept 2007 to November 2007 As Senior Technical Writer, (3 Month Contract) creating, modifying, updating documentation for custom products. Generate documentation for various One-Of projects (Common Components, Applications and developer integration). Prepared weekly project status reports and work with engineers to generate various End User manuals and Maintenance documentation... SAP Canada, Toronto, ON, June 2006 to July 2007 As Senior SAP Technical Writer, (13 Month Contract) schedule meetings, conduct interviews, and complete documentation of the SAP/Triversity FraudWatch Administrator and User software Guides. Create complete Installation Guide Migrate Triversity documentation to new SAP documentation standards. Prepared weekly project status reports and participated in the review process to determine documentation requirements and the impact on current documentation Ministry of Natural Resources, Peterborough, ON, March 2007 to April 2007 Working off site as Senior Technical Writer, (4 Week Contract) assisting in the translation, modification, updating and completing existing LIO documentation Generate the three classes of documentation types (Common Components, Applications and - CCAS, software architecture and developer integration documentation) for LIO applications and Web services. Prepared weekly project status reports and work with MGS representatives to generate LIO documentation for CCAS. Philips Lifeline, Toronto, ON, May 2006 to June 2006 Working off site as Senior ITIL Technical Writer, (4 Week Contract) schedule meetings, conduct interviews, and document the HSR pay process. Prepared weekly project status reports and participated in the review process to determine documentation requirements and the impact on current documentation. Greenland Home Rule Government (GHRG), Nuuk, Greenland, November 2005 to May 2006 As Senior ITIL Technical Write, (6 Month Contract) scheduled meetings, provide guidance and support to project team. Develop Information Technology Infrastructure Library (ITIL) Policies, Standards, and Procedural development (Change, Incident and Configuration Management) and various manuals intended for internal use and postings to external Government Portal. CTFS Financial Services, Welland, ON, April 2005 to October 2005 As Senior ITIL-Sarbanes-Oxley (SOX) Technical Writer, (6 Month Contract) scheduled meetings; conduct interviews, provided guidance for an ITIL-Sarbanes-Oxley compliant Policy and Procedure manual for CTC Financial Services. www.enhancedtechnologies.com 6601006 Canada Ltd. Toronto Mississauga Oakville Hamilton Vancouver
Responsible for ITIL-Sarbanes-Oxley compliant Policy, Standard, Guideline and Procedural development (Change, Incident, and Configuration Management) for CTC Financial Services to be posted on Intranet. Participated and reviewed process to determine impact of new Privacy Act on Policy and Procedure documentation. Prepared weekly project status reports and participated in the review process to determine documentation requirements and the impact on current documentation.
Bevertec CST Inc., Toronto, ON, January 2005 to March 2005 As Senior ITIL Technical Writer, (3 Month Contract) schedule meetings, conduct interviews, support changes and facilitate compliance with new ATM software developed by Bevertec CST for Windows XP Base Operating Systems. Work within existing Directives, using established templates with client groups to define end user requirements. New (XML) & Web-based (HTML) online help and prepare User Guide documentation. Prepared weekly project status reports and participated in the review process to determine documentation requirements and the impact on current documentation. Bell Canada, Toronto, ON, December 2004 As Senior ITIL Technical Writer/Team Lead, (4 week Contract) responsible for scheduling meetings, conduct interviews and writing proposals and solutions. Conduct in-depth interviews with SMEs, Clients and End Users to understand and validate information. Process mapping, documenting methodologies, setting up the clear defined responsibilities that all three companies involved will be responsible for. IBM Canada, Toronto, ON, September 2004 to November 2004 As Senior Technical Writer, (3 Month Contract) responsible for Log/Trace analysis in both Eclipse-based and Web portalbased UIs. Created Eclipse (XML) & Web-based (RoboHelp) online help and (HTML) documentation. Prepared SVG widgets for charting and reporting. Participated in the review process to determine documentation requirements and the impact on current documentation. Cadbury/Adams, Toronto, ON, July 2004 to August 2004 As Senior ITIL - SAP Documentation Specialist/Business Analyst, (8 Week Contract) responsible for creating and editing of all Standard Operating Procedures (SOP), Business Process Flows (BPF), and Business Policy and Procedure (BPP) (Incident, Change Configuration, and Release Management) documents. Assembled documents based on existing Canadian and US documentation, interviewing subject matter experts, and amalgamating multiple process documents and flow charts. Performed as an active member of the Business Transaction Team and Review process. Banco Popular, Santo Domingo, Dominican Republic, April 2004 to June 2004 As Senior ITIL-Sarbanes-Oxley (SOX) Technical Writer/Trainer, (3 Month Contract) scheduled meetings, conduct interviews, supported changes and facilitated compliance with a new enterprise-wide anti money laundering infrastructure for the Anti Money Laundering Project. Provided “Train the Trainer” manuals and training for each of the business units. Dept of Public Works and Services, Iqaluit, Nunavut, November 2003 to April 2004 As Senior ITIL Technical Writer/Editor/Team Lead, (6 Month Contract) scheduled meetings, provided guidance and supported project team. Responsible for ITIL Policy, Standard, Guideline and Procedural development (Change, Incident and Configuration Management) for Informatics Services Manual (ISM) posted on Intranet / Internet web sites. Prepare weekly status reports and review existing Naming Conventions to determine the impact on documentation. Royal Bank of Canada, Toronto, ON, February 2002 to October 2005 As Senior ITIL-Sarbanes-Oxley (SOX) Technical Writer, (Several 3/4 Month Contracts) scheduled meetings, conduct interviews, support changes and facilitated compliance with new ATM software supplied by IBM. Created Functional Specifications and Test Cases and validated them against the Functional Design Specifications. Input Documents, Reconcile and combined different versions of file repositories and propagated updates between them. Prepared weekly project status reports and participated in the review process to determine what documentation is required and the impact on existing documentation. www.enhancedtechnologies.com 6601006 Canada Ltd. Toronto Mississauga Oakville Hamilton Vancouver
As Technical Writer / Trainer, supported changes and facilitated compliance with a new enterprise-wide anti money laundering infrastructure for the Anti Money Laundering Project. Provided a “Train the Trainer” training manual and facilitate training for representatives from each of the business units.
Ministry of Community, Family and Children’s Services (MCFCS), Toronto, April 2003 to September 2003 As Senior ITIL Technical Writer, responsible for restructuring, (6 Month Contract) formatting and set up of documentation related to Information Technology Service Management (ITSM) / Information Technology Infrastructure Library (ITIL) processes (Incident, Change Configuration, and Release Management). Responsible for establishment and initial management of the documentation for the OCC and control process. Identified and resolved documentation gaps for operational and process documentation required to support SDMT. Identify, Evaluate and Document changes to Disaster Recovery Plan. Gamma-DynCorp Medical Laboratories, Brampton, ON, November 2002 to March 2003 As Senior Pharmaceutical SAP Technical Writer, (5 Month Contract) was responsible for a Technical Audit and Review of the three existing Human Resource (HR) Manuals, scheduled meetings, conduct interviews and assess for compliance with new Ontario Laboratory Accreditation (OLA) regulations. Created and planned realistic target dates for compliance and certification. Responsible for development of templates and forms for new SAP - HR Manual. Arranged and prepared project status reports for weekly progress meetings. Ensured all timelines and commitments of several work groups from Quality Support and SAP - HR teams are achieved. Interviewed HR staff and Department Heads of the three (3) Ontario Laboratories and created combined and standardized procedures from the three separate SAP - HR Manuals in to one approved Master. Archives of Ontario, Toronto, ON, October 2002 to November 2002 As Senior RFP Technical Writer, (8 Week Contract) worked with Archive staff, scheduled meetings, conduct interviews and writing an RFP for data entry services to transfer paper based records into an electronic archive. Work closely with the Procurement and Contracts management team to draft RFP, conduct and oversee the RFP process, respond to the supplier community following established processes and procedures, oversee submissions and evaluation, draft award recommendations. Bank of Montreal, Toronto, ON, September 2002 to October 2002 As Senior ITIL Technical Writer / Screen Designer, (8 Week Contract) worked closely with software developers to author and design help screens for the new BOM business web site using RoboHelp 2002 for an early September release. Conduct in-depth interviews with appropriate staff to understand processes and practices. GlaxoSmithKline, Mississauga, ON, April 2002 to September 2002 As Senior Pharmaceutical Technical Writer, (6 Month Contract) responsible for ensuring that all documents related to Qualification, including: Regulatory submission documents, process validation reports and insuring batch production records are complete and technically accurate including updating the Stability and Production Master Formulae. Developed new and update original SOP’s from engineering and developers notes. Assist in the development of tools required to achieve compliance within the Qualification Team and the pharmaceutical facility. Ensured all timelines and commitments from the Quality Support and Qualification team are achieved. Management Board Secretariat, Toronto, ON, January 2001 to January 2002 As Senior Technical Writer / Librarian, (12 Month Contract) scheduled meetings; provided guidance and support to project team members regarding the interpretation of Zachman Architecture as it pertains to individual team projects. Researched and Maintained the Architecture Library & Artifact Security on the MBS Extranet site on an ongoing basis. As the business and technical environments evolved, made required changes to the various e-commerce solutions posted on the intranet and extranet web sites for various business partners. Participated in the Tools & Repository Workshop, prepared weekly project status reports and review existing Naming Conventions to determine the impact on existing documentation. Canadian Institute of Health, Toronto, ON, September 2001 to November 2001 As Senior Technical Writer, (3 Month Contract) documented the design and development of a provincial wide Data Warehouse for health information linked an individual’s health card. Participated and reviewed process to determine impact of new Privacy Act on Ministry of Health Smart card Project. www.enhancedtechnologies.com 6601006 Canada Ltd. Toronto Mississauga Oakville Hamilton Vancouver
Was present for on-site meetings every Friday balance of contract worked from home office.
Ontario Power Generation (OPG), Toronto, ON, October 2000 to January 2001 As Senior Technical Writer / Developer, (4 Month Contract) responsible for writing, editing, and validating Functional Test Case Scenarios (Power-up, Emergency Shut-down, Grid Transfer, and Normal Shut-down) using Proprietary Software for the Nuclear IT Service Information Group located at Darlington, Pickering and Bruce Nuclear Power Plants. Collaborate with other project managers to identify overlaps, gaps and dependencies for new Disaster Recovery Plan. Develop, document and implement changes to new Disaster Recovery Plan. Scheduled meetings and participated in the review process to determine what documentation is required and the impact on existing documentation for privatization. Treasury Board of Canada Secretariat, Ottawa, ON, September 2000 to November 2000 As Senior Technical Writer, (3 Month Contract) responsible for writing, editing, and validating Treasury Board of Canada documents and update repositories (Enhanced Framework for the Management of Information Technology Projects and The Management of Information Technology). Scheduled On-site meetings every 2nd Friday, prepared project status reports and participated in the monthly review meetings to determine documentation requirements and the impact on current documentation. DATEX Communications (ACS Toronto), Mississauga, ON, June 2000 to August 2000 As Senior Technical Writer / Trainer, (3 Month Contract) responsible for writing, editing, and validating the Help Desk, Training, Operations and Design Manuals for all e-commerce projects. Provided documentation and support for ACS - iCARs web-based billing and customer care platform, to be used by Innofone in the management of its customer service requirements and billing. Scheduled meetings, prepared weekly project status reports and participated in the review process to determine that documentation is required and the impact on current documentation Ministry of Social Services, Toronto, ON, March 2000 to May 2000 As Senior ITIL Technical Writer, (3 Month Contract) writing, editing, and validating the BTP Help Desk Procedures. Scheduled meetings and participated in the review process and co-ordinate offsite meetings with Bell Signature, Anderson Consulting and End Users to determine documentation requirements and the impact on current documentation. Ministry of Natural Resources, Toronto, ON, December 1999 to February 2000 As Senior Technical Writer, (3 Month Contract) Technical Writing and Validation of the Y2K Project. Scheduled meetings participated in the review process and co-ordinated offsite meetings with Management Control, Project Engineers and End Users to determine what documentation is required and the impact on current documentation and information mapping using ESRI program (Hunting, Wildlife, Lands and Waters and Forestry). Information Management System (IMS), Toronto, ON, September 1999 to November 1999 As Senior Technical Writer, (3 Month Contract) responsible for the Technical Writing and Validation of the Help Desk, Operations and Design Manuals for the WIT Capital e-commerce project (commodity trading over the Internet). Scheduled meetings between end Users, prepared weekly project status reports and participate in the review process to determine that documentation is required and the impact on current documentation. Ontario Municipal Employees Retirement System (OMERS), Toronto, ON, April 1999 to August 1999 As Senior Technical Writer / Designer, (5 Month Contract) responsible for the creation of OMERS new IT Systems Operations Guide and the documentation of Systems Up-grade to NT and NetWare 5 including detailed documentation as per guidelines for all workstation and server configurations (not limited to): Functional Specifications for standard Workstation and Server images, Functional Specifications for packaged software, Operations Guides, User manuals, Application Certification and Test Checklists, Detailed Design, Migration and Run books. Scheduled meetings, prepared weekly project status reports, and conducted interviews with software engineers and programmers, reviewed and up-dated of Company Operations and Procedures Manual for Third Party Systems Hand-off. Detailed documentation as per MTO guidelines for all workstation and server environments.
www.enhancedtechnologies.com 6601006 Canada Ltd. Toronto Mississauga Oakville Hamilton Vancouver
Deutsche Bank, Toronto, ON, February 1999 to April 1999 As Senior Technical Writer / Developer, (3 Month Contract) responsible for Technical writing and Validation of a Systems Operation Guide, Up-dating the Company Operation and Procedures Manual and documentation of Y2K testing.
ZENON Environmental Inc., Burlington, ON, May 1998 to January 1999 As Senior Technical Writer / Editor, (9 Month Contract) responsible for the Technical Writing and Validation of Operations, Maintenance and Illustrated Parts Manual to the appropriate MIL-Standards for newly designed Water Purification System for DND. All documentation complied with ISO 9002 specifications. Scheduled meetings, regular project status reports, develop & maintain Project Master Schedule using MS Project. Omni Logic, Toronto, ON, April 1998 to January 1999 As Senior Technical Writer / Trainer, (10 Month Contract) provided Customized End User Manuals for the installation, administration and management. Updated Sales & Distribution (SD), Materials Management (MM), and Purchasing (PUR) modules. Provided an SD Training Manual with specific examples of how to conduct sales transactions, accounting for those transactions, and remote sales force automation. Provided a MM Training Manual with practical examples of how to structure and manage a department. Provided PUR Training Manual with examples of how to design and run standard financial reports, develop custom financial reports, and create cost and performance measurement reports. Cybermation Inc., Markham, ON, January 1998 to April 1998 As Senior Technical Writer / Editor, (4 Month Contract) responsible for the Technical writing of new Software Installation Guides and Operational Manuals for the ESP WorkStation. Participated in the product design and the review process. Researched new products and functions to determine that documentation is required and the impact to the current documentation where applicable. Albright & Wilson Ltd. (Rhodia), Chicago, Port Maitland, Mississauga, December 1995 to November 2000 As Senior ISO Technical Writer / Trainer, (Several 3/4 Month Contracts) responsible for the Technical Audit and Review of the existing Health, Safety and Environmental Manuals and assess Chicago, Port Maitland process plants and Mississauga Laboratory for compliance with new government chemical processing regulations, including writing of Stability and Production Master Formulas. Created and planned realistic target dates in compliance with ISO 9002 certification. Developed in-house production control forms and requisition sheets in compliance with ISO 9002 certification. Developed, documented and implemented a five-year Health, Safety and Environmental Plan with realistic target dates in compliance with ISO 9002 certification. Test and evaluate existing disaster recovery criteria and procedures. Documented and help implement changes to Disaster Recovery Plan. Developed an ISO 9002 training course, using Needs Analysis, CBTs and Visual Training Aids. Implement basic training for all personnel involved in the process control system and ISO 9002 documentation/updates. EDUCATION Ancaster High and Vocational School - Four-year Electronics with extra credits in Advanced Math and Physics Mohawk College, Hamilton, Ontario - Electronic Technician with extra credits in Math and Instrumentation Other Courses Technical Writers and Management Program - University of Waterloo, Ontario. ESP Workload Management and Documentation - Cybermation - Training Centre, Toronto. SAP R/3 Navigation and Business Software – Omni Logic - Training Centre, Toronto. Information Mapping, Developing Procedures, Policies, Documentation - Omni Logic - Communicare Training Centre. Enabling e-government – MBS - Showcase 2001, Toronto Convention Centre, and Toronto. New Manager & Team Leader Workshop – MCFCS - Professional Development Institute, Ottawa Quality Control Technician - Mohawk College, Hamilton, Ontario. Certified Industrial Management Program (CIM). - McMaster University Ontario. Management Development Certificate program - York University, Toronto, Ontario. Business Law Certificate program - York University, Toronto, Ontario.
www.enhancedtechnologies.com 6601006 Canada Ltd. Toronto Mississauga Oakville Hamilton Vancouver
Clifford Ahrens – Senior Technical Writer – Skills Summary
Requirement
Operating/Network Systems
Experience
10+ years experience with Windows 3.1/ 95/98/2000/XP 6+ years experience with Windows NT 2+ years experience with NetWare 5 and Unix 10+ years experience with, MS Office Suite (97 and 2000), WordPerfect Suite and Lotus 123 5+ years experience with FrameMaker, PageMaker, Acrobat Writer 5+ years experience with VISIO, flow charts and AutoCAD 13, 5+ years experience with MS PhotoEditor, Adobe Illustrator & PhotoDeluxe, PhotoShop 7 2+ years experience with Idoc and uPerform 5+ years experience with, HTML, SGML and PDF files 3+ years experience with, RoboHelp, FrontPage, RoboHelp and Dream Weaver 1+ years experience with Adobe Captivate 3 and Snagit screen capture software 1+ years experience with PowerBuilder, Ultra Image Builder 1+ years experience with Oracle Developer Server and Oracle Developer 24+ years experience creating technical and end user manuals Christie – Produce End User Manuals and other Technical Documentation IBM – Log/Trace analysis in both Eclipse-based and Web portal-based UIs Omni Logic – End User SAP Manuals (SD, MM, and PUR). Westinghouse Government Services – installation, maintenance and operational manuals. Cybermation Inc – Write Software Installation and Operational Manuals LifeLine Canada – Document HSR pay process Navantis – Produce End User Guide Cadbury/Adams - Creating and editing SOPs, BPFs and BPPs Albright & Wilson – Evaluate plant process Gamma-DynCorp - Development of templates and forms for new - HR Manual 10+ years experience developing and presenting Ministry Documentation Department of Public Works and Services – Policy, Standard, Guideline & Procedural development. Ministry of Community, Family and Children’s Services (MCFCS) – Identify and resolve documentation gaps. Archives of Ontario – Writing an RFP for data entry services. Management Board Secretariat – Research and maintain Artifact Library and Security. Treasury Board of Canada Secretariat – Write/edit/validate Treasury Board white papers / documents. Ministry of Social Services – Write, edit and validate the BTP Help Desk Procedures. Ministry of Natural Resources – Y2K Project and information mapping using ESRI program. OMERS – Document IT Systems and create hand-over documentation. 5+ years creating and editing Financial documentation. CTFS Financial – Policy, Standards, Guidelines and Procedural development for new Intranet site Banco Popular & Royal Bank – Facilitate compliance for the Anti Money Laundering Project Royal Bank of Canada – Facilitate compliance with new ATM software Bank of Montreal – Author and design help screens for the BOM business web site Deutsche Bank - Writing and Validation of IT Banking Systems Operation Guide Emergis - Writing and Validation of End User Manuals for BMO Bevertec CST - facilitate compliance with new ATM software developed by Bevertec CST 5+ years experience creating RFPs and Product Proposals Indal Technologies Inc - Product Proposals, Technical Content and Pricing Estimates Archives of Ontario - worked with Archive staff writing an RFP for data entry services 5+ years experience creating SAP Documentation and performing business analysis SAP Canada – develop and validate FraudWatch SAP documentation Omni Logic - provided Customized End User Manuals for SD, MM, and PUR modules. Sanofi Pasteur – SAP Documentation and BPP / Test script development. ENMAX Power – develop, Editing and reviewing end user SAP documentation in RWD uPerform 3+ years experience developing ITIL Documentation Bell Canada - Process mapping and document methodologies Department of Public Works and Services - Change, Incident, Configuration, Risk Management. Cadbury/Adams - Responsible for Change, Incident, Configuration SOPs, BPFs, and BPP. 2+ years creating and editing SOPs, writing of Stability and Production Master Formulas GlaxoSmithKline – (Pharmaceutical) Develop new and update original SOP’s from engineering notes. GammaDynacCare – (Pharmaceutical) update SOP’s and Ontario Laboratory Accreditation (OLA) regulations Albright & Wilson – (Chemical) Develop and update original SOP’s and Production Master Formulae 2+ years experience in assessment and update of HR Manuals, Environmental Emergency Planning procedures GammaDynacCare – Human Resource Manuals & assess compliance with OLA regulations. Albright & Wilson –Environmental Assessments & Emergency and Disaster Recovery Planning. Ontario Power Generation (OPG) – Document and develop Disaster Recovery Plan. Family and Children’s Services - Evaluate and Document changes to Disaster Recovery Plan. 2+ years experience in creation and maintenance of repository libraries OPS - Document and Maintain Artifact Library and Security using Zachman Framework Canadian Institute of Health – Document and development of a provincial wide Data Warehouse. 5+ years creating and Implementing basic training and “Train the Trainer” courses. Banco Popular – Facilitate Anti Money Laundering Project and provide “Train the Trainer” training. Royal Bank – Facilitate Anti Money Laundering Project and provide “Train the Trainer” training. EWMC & Albright & Wilson - Development and implementation of employee ISO Training ENMAX Power – Develop and train Back Office SAP personnel - Managing Financial Inquiries in IC-Web
Creation, Distribution and Maintenance of Project and User Documentation
Presentation , Website Maintenance and On-line help (Internet/Intranet)
Technical and End User Manuals, Guides and Illustrated Parts Lists
Federal and Provincial Governments
Banking and Financial Industry ITTL & SOX Compliant
RFP and Product Proposals
SAP Documentation Specialist/Business Analyst
ITIL Documentation Specialist - Change Management, Incident Management, Configuration Management, Risk Management and Service Desk Pharmaceutical and Chemical Industry.
Human Resource, Environmental Assessments and Disaster Recovery and Emergency Planning.
Repositories, Libraries and Data Warehousing
(SAP/ITTL/SOX) Basic Training and Train the Trainer courses
www.enhancedtechnologies.com 6601006 Canada Ltd. Toronto Mississauga Oakville Hamilton Vancouver