Lean Six Sigma – Black Belt

“seeC and ye shall find.” the masters Certificate in Lean Six Sigma – Black Belt tORONtO Canada’s only university-level training in Lean six sigma – Black Belt for tomorrow’s leaders will advance your career and drive measurable value for your organization. 2009 and 2010 Program Dates 20 days over 5 months september 11, 2009 - February 20, 2010 september 2010 - February 2011 (session dates tBa) schulich Centres of excellence tORONtO • 20 DAyS OVER 5 MONthS the masters Certificate in UpComing toronto program Dates: september 11, 2009 - February 20, 2010 september 2010 - February 2011 (sessions tBa*) Lean Six Sigma – Black Belt Lean six sigma is the combination of the world’s best and most rewarding process improvement strategies. Founded upon the Define, measure, analyze, improve and Control (DmaiC) framework – the industry standard within the Lean six sigma community worldwide – and combined with the powerful principles of Lean, The Masters Certificate in Lean Six Sigma – Black Belt from SEEC gives you the tools you need to deliver well-scoped Lean six sigma projects on time and drive substantial roi for your organization on all your initiatives. Why Choose a masters Certificate from seeC? 2009 PROGRAM (20 days over 5 months) moDULe 1 > 2 DaYs Introduction to Lean Six Sigma & Leading Successful Projects moDULe 2 > 2 DaYs Leading Organizational Change moDULe 3 > 2 DaYs Launching a Lean Six Sigma Project: Defining Goals moDULe 4 > 2 DaYs Introduction to Basic Statistics and Analysis moDULe 5 > 2 DaYs Measurement Systems and Data Collection moDULe 6 > 2 DaYs Process Data Analysis: Introduction moDULe 7 > 2 DaYs Process Data Analysis: Advanced moDULe 8 > 2 DaYs Improving your Operations moDULe 9 > 2 DaYs Improve/Control techniques moDULe 10 > 2 DaYs Program Review and final Exam module Dates* 1. Rapidly update your education to an executive level in key current and emerging industry management areas 2. share experiences and exchange knowledge with other professionals in limited-size classes 3. Link theory to practice with action-based learning which features exercises, case studies and simulations 4. Network among graduating colleagues to develop lasting business friendships 5. Leverage the expertise and insight of industry instructors with real-world experience 6. Benefit from responsive, convenient scheduling which respects the time constraints of today’s busy executives 7. enjoy immediate roi and impact on your organization through application of your learning between sessions 8. experience the best overall training value available on a cost per day basis sept. 11-12/09 sept. 25-26 oct. 16-17 oct. 30-31 nov. 13-14 nov. 27-28 Dec. 11-12 Jan. 15-16/10 Jan. 29-30 Feb. 19-20 *For 2010 program session dates, please see www.seec.schulich.yorku.ca/mclss Lean: Eliminate waste, reduce cost and cycle time yOUR LEARNING fRAMEwORK the Lean Six Sigma DMAIC phases – Define, measure, analyze, improve, Control – are standard across the global Lean six sigma community and are covered extensively in this program. Initiatives Define Measure Analyze Improve Control Maximized Results Six Sigma: Reduce process variation and eliminate errors Register online today at www.seec.schulich.yorku.ca/mclss top 5 reasons to take this program n Master the Lean Six Sigma project methodology – DmaiC and incorporate Lean principles Deliver fact-based data-driven solutions with sustainable and higher roi on all your projects Equip yourself for Lean Six Sigma – Black Belt Certification Gain the skills that you need to advance your career Interactive learning and networking with other Lean six sigma professionals n n n Drive to measurable results yOUR NEXt StEPS… to receiving your Masters Certificate in Lean Six Sigma – Black Belt 1 n to Register, visit www.seec.schulich.yorku.ca/mclss (or see Convenient registration options on rear panel of this brochure). JOIN OVER 50,000 SIX-SIGMA GRADS – achieve higher quality, reduce process variation and waste, and eliminate defects and non-value-added steps with advanced training from seeC’s Masters Certificate in Lean Six Sigma – Black Belt. 2 to Ask a Question About the Program please contact michael ewing, program Director, at 416.736.5079, or toll free 1.800.667.9380. e-mail: mewing@schulich.yorku.ca seeC offers free 1-hour online information sessions for select masters Certificate programs. For dates and to rsVp visit www.seec.schulich.yorku.ca/infosessions KEy PROGRAM BENEfItS: n Master the Lean Six Sigma project methodology – DmaiC to drive process improvement and tangible financial benefits gain in-depth understanding of the impact of process variation in order to strive for near-perfection in any process from product to service Learn to better understand the Voice of the Customer (VoC) Increase stakeholder value while simultaneously improving product and service quality acquire the knowledge you need to write the examination for Black Belt certification 3 n for further Program-Related Information Visit our website at: www.seec.schulich.yorku.ca/mclss • • • • watch a video message from the program Director see what past participants have to say review the instructors and their areas of expertise see the list of participating organizations n n n pLUs: Upon completion of this program, participants will receive 140 pDUs from the project management institute (pmi®). Register online today at www.seec.schulich.yorku.ca/mclss program moDULe DesCriptions MESSAGE fROM thE PROGRAM DIRECtOR Lean six sigma is synonymous with service and manufacturing excellence in today’s global marketplace. It is now a key strategy in every sector, including service, manufacturing, finance, technology, healthcare and government, and drives highimpact, measurable benefits for all stakeholders. SEEC’s Lean Six Sigma – Black Belt training is specifically designed to enable Canadian organizations in all industries to reach worldclass operational standards, generate measurable financial results and produce nothing but perfection – or close to it! the industry’s top instructors, all with international expertise, teach our highly interactive and real-world-focused modules. not all Lean six sigma training programs are created equal. seeC’s Lean six sigma – Black Belt provides the most comprehensive training in the industry: you will have all the tools required to advance your career and drive measurable value to your organization by the end of the program. moDULe 1 Duration: 2 days Introduction to Lean Six Sigma & Leading Successful Projects an introduction to the history of Lean and six sigma, as well as an overview of leading strategies, tools and methods. also learn to identify, scope, plan and execute successful Lean six sigma projects What YoU WiLL Learn: n Understanding the history and culture of Lean and six sigma Differentiating Lean and six sigma projects and defining the scope and benefits of the projects Understanding the sequence of events in a project Developing strategies, tools, methods and discipline needed to improve process, services and quality Workshop: exploring statistical software – i n n n n moDULe 2 Duration: 2 days Leading Organizational Change Develop a roadmap to manage change associated with highimpact, continuous-improvement projects at a personal and team level. What YoU WiLL Learn: n a roadmap to overcome resistance and create a safe environment for open discussion and effective teamwork within the organizational system Developing activity and resource plans to deliver results expeditiously Understand Jung’s theory of personality types and how to manage different types of personalities. n Michael Ewing, Program Director the masters Certificate in Lean six sigma – Black Belt, schulich executive education Centre schulich school of Business, York University n moDULe 3 Duration: 2 days whO ShOULD AttEND? this program is intended for all industry sectors. It is developed to improve your problem resolution skills with discipline, facts and data. You will benefit from this program if you are an: • executive • Business analyst • Director • Consultant • manager • engineer • project manager responsible for: • operations/products/services • Finance • sales/marketing • product Development • human resources • Business transformation • information technology Launching a Lean Six Sigma Project: Defining Goals phase 1 – DeFine. Builds a roadmap to identify, select, prioritize, scope and successful launch process improvement opportunities that are aligned with strategic business objectives and voice of the customer. What YoU WiLL Learn: n how to define problem statements and project goals elements of a good project charter: Critical-to-Quality tree, project metric, sipoC, team selection, Financial impact assessment etc. selecting, validating and prioritizing high-impact process improvement opportunities aligned with strategic business objectives Workshop: Building a project Charter n n n Register online today at www.seec.schulich.yorku.ca/mclss moDULe 4 Duration: 2 days moDULe 8 Duration: 2 days Introduction to Basic Statistics and Analysis this module introduces statistical process control (spC), as well as key analytical concepts and methods What YoU WiLL Learn: n Improving your Operations phase 4 – improVe. Leverage all of the knowledge gained from the measure and analyze phase of your projects to drive process redesign. What YoU WiLL Learn: n how the powerful analytical tools compliment the a problem-solving “tool box” Basic statistical concepts and analysis theory introduction to the analytical methods for process management and statistical process Control advanced concepts of Design of experiments Lean thinking n n n moDULe 9 Duration: 2 days Improve/Control techniques moDULe 5 Duration: 2 days Measurement Systems and Data Collection phase 2 – measUre. explore the discipline surrounding data collection that leads to profound knowledge of process behaviour - process mapping, data collection methods, sample size determination and sampling techniques. What YoU WiLL Learn: n phase 5 – ControL. Conduct final analysis and testing of the process improvements to ensure long-term sustainability of your process improvements. What YoU WiLL Learn: n a variety of tools and concepts to aid optimization of process design, including theory of Constraints. a deeper understanding of various techniques and application of statistical process Control how to close your Lean six sigma project and hand off to process owner. n effective use of “spaghetti Diagrams”, process flow and value-stream mapping establishing process metrics, including initial capacity and process benchmarking Understanding measurement system analysis n n n moDULe 10 Duration: 2 days DMADV, Program Review and final Exam moDULe 6 Duration: 2 days Process Data Analysis: Introduction phase 3 – anaLYZe. an introduction to basic analysis and hypothesis testing to help identify root cause of variation in processes. What YoU WiLL Learn: n explore DmaDV (Define, measure, analyze, Design, Verify/Validate), the alternate Lean six sigma methodology of designing new processes. also, a comprehensive review and evaluation of all of the phases of the DmaiC project methodology. n how to work with DmaDV using a Quality Function Deployment model survey Design and analysis DmaiC review, project presentation and final assessments n simple and multiple regression hypothesis testing n n the last day of the program is reserved for the preparation and writing of the masters Certificate in Lean six sigma – Black Belt examination, as well as closing discussions with the course instructors. Note: Participants must bring a laptop computer with them to each Module. moDULe 7 Duration: 2 days Process Data Analysis: Advanced master advanced analytical tools that will deepen your understanding of process behaviour, including the application of designed experiments. What YoU WiLL Learn: n IN-COMPANy tRAINING: please note that any of The Masters Certificate in Lean Six Sigma – Black Belt modules can be delivered in-company for groups of 10 or more. For more information, contact seeC at 416.360.8850 or visit www.seec.schulich.yorku.ca. Conclusion of hypothesis testing analysis of Variance (anoVa) introduction to Design of experiments n n PROGRAM fACULty Michael Ewing Ceo, e-Zsigma (Canada) inc. six sigma Champion, program Director, the masters Certificate in Lean six sigma – Black Belt, schulich executive education Centre, schulich school of Business, York University michael ewing has over 18 years of experience in sales and business strategy, with an emphasis on coaching, negotiation, Crm, marketing, and p&L management. michael has served over 16 years at american express, most recently as Vp and gm of travellers Cheques prepaid services and Foreign exchange. While at american express, michael became involved with Lean six sigma methodologies and disciplines, both as a Champion and as an executive sponsor for continuous improvement projects. past partiCipants saY… “a world-class rigorous and thorough undertaking of six sigma and what it means to be a Black Belt. i would recommend it to anyone interested in improving their value to their customers.” Gary Anderson, Market Area fleet Manager, Waste management Corporation “it was excellent and set the framework for six sigma projects.” thakur Sumessar, Plant Manager, masonite international Corporation “this course was great. Loved the people and how the course was taught.” John Dumo, PM/Business Systems Analyst, softchoice Corporation Roy Cook, MBA, PMP, CQM Black Belt roy Cook is a highly accomplished senior associate of e-Zsigma (Canada) inc., delivering Lean-focused performance-improvement initiatives. For a number of large multinational clients, roy has managed a wide variety of process simplification and improvement initiatives, including financial process streamlining, operations simplification, inventory reduction, order management optimization, call-centre consolidation, fit/gap analysis and process automation. partiCipating organiZations (partial List) aCC Farmers Financial aon reed stenhouse inc. Bell Canada Bell Canada, Bell Video group Bell expressVu Bmo Financial group Bowdens media monitoring Limited Centract settlement services inc. CiBC Compugen inc. Divaris alexander Corporation hill house enterprises masonite international Corporation matrix packaging inc. maxxam analytics inc. morrison Lamothe inc. mount sinai hospital nucap industries inc. ontario air ambulance p.m.t.s manufacturing engineering petro-Canada pinetree advisors power packaging: an exel Company real estate Financial research in motion rogers Cable Communications inc. rogers telecom royal Lepage relocation services siemens Canada Ltd. softchoice Corporation span international stackpole Limited symcor inc. synergetics teLUs teLUs, technology and operations torstar Digital WaBi iron & steel Corp. travis Ratnam, P. Eng, MBA Master Black Belt travis ratnam is Director, Quality and master Black Belt for Brambles industrial Limited. he is responsible for the global deployment of a Lean and six sigma-based continuous improvement program across all Brambles business units, and delivering over $50 million in benefits annually. With his experience in six sigma across three companies – general electric, Chep and recall – travis has successfully applied the six sigma methodology in operational and transactional environments. he has mentored and delivered training in six sigma at the executive, Champion, Black Belt and green Belt levels. Rod Morgan Master Black Belt rod morgan is Vice-president, program management and a founding member of e-Zsigma (Canada) inc. having instructed and coached thousands of Lean six sigma – Black Belts, green Belts and Champions in Canada and internationally, rod is one of Canada’s foremost Lean six sigma trainers and practitioners. he has a diverse background in enterprise information technologies, retail, consumer packaged goods, manufacturing and finance. rod has managed hundreds of successful improvement initiatives. Anil Gupta Master Black Belt anil gupta is an associate of e-Zsigma Canada inc. and Director, process transformation Coach at Bell Canada. he has had extensive experience in training hundreds of Black and green Belts and coaching end-to-end process transformation teams. as a master Black Belt, anil has led the deployment of Lean six sigma at companies such as Bell Canada, mDs Diagnostics, starwood hotels, and maple Leaf Foods. REGIStRAtION DEtAILS the masters Certificate in Lean Six Sigma – Black Belt ConVenient registration options onLine www.seec.schulich.yorku.ca/mclss FaX You may also download and print a Registration form from www.seec.schulich.yorku.ca/mclss, complete and fax to schulich executive education Centre at 416.736.5689, or maiL mail your downloaded registration Form to the schulich executive education Centre, the executive Learning Centre, schulich school of Business, York University, 4700 keele street, toronto, ontario, m3J 1p3 phone telephone 416.736.5079 (1.800.667.9380 toll free) ® tORONtO Canada’s only university-level training in Lean six sigma – Black Belt for tomorrow’s leaders will advance your career and drive measurable value for your organization. program Dates 2009 program: september 11, 2009 – February 20, 2010 2010 program: september 2010 – February 2011 (session dates tBa) • Unless otherwise announced, each day starts at 8:30 a.m. and concludes at 4:30 p.m. • enrolment for each session is limited, please register early. to register for an upcoming toronto session, see CONVENIENt REGIStRAtION OPtIONS at left. or for further program-related information, see yOUR NEXt StEPS inside. tens of thousands of today’s leaders worldwide have saved their companies’ millions of dollars using Lean six sigma; now you can earn your Lean six sigma – Black Belt in 10 convenient training modules. program LoCation executive Learning Centre, schulich school of Business, York University, 4700 keele street, toronto, on m3J 1p3 tel: 416.736.5079 Fax: 416.736.5689 toll Free: 1.800.667.9380 FrameD CertiFiCate oF program CompLetion you will receive a handsomely framed Certificate of Completion. participants must attend all days of all program modules in order to receive the certificate. program Fee $10,500 CDn + 5% gst = $11,025 CDn • 20 days • program fee includes program tuition, teaching materials, lunches and refreshments. • schulich executive education Centre’s liability is limited to reimbursement of paid tuition fee. • to obtain discount for multiple registrations from one organization, please contact manager, open enrollment at 416.736.5079. • Full program fee is payable prior to start of program. • Call us about our convenient customized tuition payment plans. Deposits, CanCeLLations, repLaCements anD transFers important: a deposit of $1,000 CDn is required to secure your place in the program. please include your credit card information on faxed or online registrations, or mail a cheque along with your completed program registration. • if you are unable to attend the program you may transfer to the next session, subject to the 21-day written notification requirement or your organization may name a replacement candidate. • only one module transfer to another session will be permitted (subject to space availability) without penalty. each subsequent transfer request has a $200 administration fee. • a full refund will be issued for written cancellations received a minimum of 21 days before the program start date. Written cancellations received after this date will incur an administration charge of $1,000. • non-attendance or withdrawal after program start date will incur a full program fee. maiLroom: please forward to human resources if employee has moved. modules, speakers, topics, dates, fees, locations and applicable taxes are subject to change.