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New Bern Call Center Representative Nadine Greene Named EMBARQ National Customer Service Hero
Top representative selected from among National Customer Service Week NEW BERN, N.C., October 4, 2007 – EMBARQ Corporation’s Nadine Greene understands that many factors are key to providing exceptional customer service, including product knowledge, patience, courtesy and follow-through. For her dedication to those factors, the New Bern Call Center service representative has been named one of three EMBARQ employees receiving the company’s National Customer Service Hero Award. Greene, who this month observes her 40th year with the company, makes a daily onehour commute from Kinston and is “always early,” said her nominating manager, Pennie Neveu. “Nadine has received numerous unsolicited customer commendations and other distinctions over the years, including a President’s Club Award,” Neveu said. “Her enthusiasm is infectious, and just as importantly, she completed the year without a single escalation. That means when a customer reaches Nadine, she ensures their experience is a good one, and that when they hang up, they are satisfied.” During National Customer Service Week Oct. 1-5, EMBARQ recognizes 10 Service Heroes from among 3,000 customer service representatives for going the extra mile to provide outstanding care to local residential customers. From the 10 finalists, a team of executives chose three winners, including Greene, to receive the title of EMBARQ National Service Hero. Awards are presented to the national hero in the Operations, Retail and Solutions groups. Greene is the Solutions Group Hero. “EMBARQ is fortunate to have representatives whose work with our customers qualifies them as ‘service heroes,’ and the selection process was difficult,” said Consumer Markets President Harry Campbell, who took part today in a surprise presentation. “Nadine is committed to providing exceptional service with every customer and has a consistently positive, upbeat attitude.”
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“Nadine’s efforts stand out from a hard-working group of associates who go the extra mile to provide the best customer service possible,” Campbell said. “The results she delivers everyday are based on attitude, patience, communication and confidence. Her commitment to friendly service is appreciated all year long, but especially during National Customer Service Week. Nadine is a shining example of what EMBARQ looks for in an employee.” Along with the award, Greene received a Chairman’s Club invitation, a Recognition Certificate and a bouquet of flowers for being named the National Service Hero, and other prizes for being one of the three Service Heroes. About EMBARQ Embarq Corporation (NYSE: EQ), headquartered in Overland Park, Kan., offers a complete suite of common-sense communications services. The company has approximately 19,000 employees and operates in 18 states. EMBARQ, which is expected to rank among the Fortune 500, is included in the S&P 500. For consumers, EMBARQ offers an innovative portfolio of services that includes reliable local and long distance home phone service, high-speed Internet, wireless, and satellite TV from DISH Network® — all on one monthly bill. For businesses, EMBARQ has a comprehensive range of flexible and integrated services designed to help businesses of all sizes be more productive and communicate with their customers. This service portfolio includes local voice and data services, long distance, Business-Class DSL, wireless, enhanced data network services, voice and data communication equipment and managed network services. EMBARQ believes that by focusing on the communities the company serves and by employing common sense and practical ingenuity, it is able to provide customers with a committed partner, dedicated customer service and innovative products for work and home. For more information, visit embarq.com.
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