Naomi M

Naomi Clettenberg Naomi.Clettenberg@gmail.com OBJECTIVE I am looking for a position in Web Design/Development, Graphic Arts and/or a related position, utilizing strengths in artistry, analyzing, research and problem solving. 12/2006 – 3/2009 Idearc Media LLC Coppell, TX Everett, WA EXPERIENCE Senior Custom Website Developer Designed and developed custom flash pieces for websites including flash animated headers, logos, slideshows, galleries, flash audio and video files, and more. Primarily worked in Flash, PhotoShop, ImageReady, DreamWeaver and proprietary website building software. Other duties included:          Designed and built websites for advertisers utilizing skills in CSS and SEO; maintained website revisions Consulted with advertisers through all phases of development to ensure customer satisfaction Won 1st Place in web design contest Developed ProStores online stores for advertisers Assisted with supervisor-escalated cases Acted as a mentor and technical advisor to the Website Specialists Provided direct technical support to lead and supervisor Provided technical support to both sales and marketing as requested Continuously exceeded the Quality Assurance goal with a 100% error-free rate 11/2003 – 12/2006 Idearc Media LLC Coppell, TX Website & E-Store Specialist Designed, developed and maintained websites and e-stores for advertisers on SuperPages.com. Consulted with advertisers through all phases of development to ensure customer satisfaction. Primarily worked in PhotoShop, Dreamweaver, Image Ready and proprietary website building software (Netopia).      Received multiple awards and recognition for performance 1st place in web design contest, June 2006 2nd place in web design contest, September 2006 1st place for Website of the Year 2006 Promoted to Senior Custom Web Developer 11/2001 – 4/2003 Earthlink, Inc. Dallas, TX Senior Web Hosting Technician Diagnosed and solved FTP problems, CGI script problems, DNS issues, Ecommerce issues, and e-mail problems for customers on a phone in basis. Primarily worked in a Unix environment. Assisted customers and teammates in programs such as PhotoShop and Dreamweaver.      Mentored other technicians; also assisted them with complicated issues and took escalations for the supervisor Created multiple message boards and websites to serve as help pages on the company's intranet Edited zone files on the server Taught classes on DNS Received awards for best standards of performance 4/2001 - 11/2001 Earthlink, Inc. Dallas, TX Web Hosting Technician Diagnosed and solved FTP problems, CGI script problems, DNS issues, Ecommerce issues, and e-mail problems for customers on a phone in basis. Primarily worked in a Unix environment. Assisted customers and teammates in programs such as PhotoShop and Dreamweaver.  Promoted to Senior Technician by being one of three to ever pass the aptitude evaluation on the first try. 9/2000 - 4/2001 Earthlink, Inc. Dallas, TX Dial Up Support Technician Consulted customers in connecting to the internet, retrieving their e-mail, and troubleshooting any connectivity and/or browsing issue they may have had.   Received multiple awards for performance Promoted to Web Hosting Technician 8/1998 - 5/2000 Parker College of Chiropractic Dallas, TX Instructional Support Graphic Artist Interacted with and assisted faculty in creating instructional support materials specifically for use in classroom lectures, websites and conference presentations sponsored by Parker College of Chiropractic. Some of the duties included: creating web pages, website and PowerPoint graphics, flash animations, overhead projection materials, handout and exam materials, slide projection materials and other visual aids, such as, flyers, pamphlets and posters. Primarily worked in PhotoShop, Illustrator, Dreamweaver, Flash and Quark. EDUCATION 2005 Dreamweaver MX Flash MX New Horizons Dallas, TX 2001 - 2002 Brookhaven Community College Dallas, TX Unix & Other General Computer Courses 1999 Syllabus Workshop, SMU Creating Quality Web Pages with a WYSIWYG Editor 1998 Net Objects Fusion 3.0 Core Software, Inc. Dallas, TX Houston, TX Dallas, TX 1998 Digital Training and Designs PhotoShop 5.0 PhotoShop : Optimizing Files for the Web 1996 - 1998 General Studies ADDITIONAL INFORMATION Eastfield Community College Mesquite, TX I am a team player with knowledge of graphic arts and web design. Skills in desktop publishing and illustration. Excellent written and verbal communication, organizational skills, professional attitude and quick learning ability. Experience working in a multi-platform environment with emphasis in Windows, Unix/Linux and Macintosh. I have experience working with HTML, CSS, and JavaScript. I also have experience working with PhotoShop, Dreamweaver, Flash and other graphic and web programs. PORTFOLIO http://www.phunkdaphied.com