Thor Torgenrud
CCNA CCDA NNCSS NNCDS SSCA MCSE+I CCSE Nortel Networks Certified Support Specialist Nortel Networks Certified Design Specialist Sun Solaris Certified Administrator
67, rue Professeur Roux 69200 Vénissieux Telephone: 0612281817 E-mail: Thor@Tw3.org Web: http://www.tw3.net/
Cisco Certified Network Associate - (ID#CSCO10028336) Cisco Certified Design Associate - (ID#CSCO10028336)
Microsoft Certified Systems Engineer plus Internet - (ID#1143008) Check-Point Certified Security Expert – (ID#852074677)
Profile
Dynamic, professional, competent, multilingual Senior Engineer with broad experience in network architecture, management, customer service, and sales. Expertise in WANs, MANs, LANs, Service Level Agreements, Quality of Service, Routing Protocols, Security, E-business solutions, Trouble-shooting, and Disaster Recovery. Track record of innovation and leadership in the conception, planning, organization, coordination, and completion of projects within budgets and timelines for CLECs, Enterprises, and Internet companies. Skilled in targeting business needs, client satisfaction, problem resolution, cost management, mentoring, motivating, and team building. 8 years of Technical and Management expertise including Network Architecture, Analysis, and Design, Project and Process Management, Customer Sales and Support interaction, Security Audits, System Administration, Dial-up and VPN Solutions, Multi-layer Troubleshooting, Disaster Recovery, and Desktop Support. Experience with Routed and Switched LAN and WAN environments, Backbones, Campuses, Data Centers, Web-farms, multiple protocols, and system migrations. Proficient with IP, IPsec, IP Routing Protocols, VPNs, MPLS, Frame Relay, ATM, ATM Routing Protocols, Voice, Class of Service, Quality of Service, Fiber and Serial Interfaces, Cisco Routing and Switching IOS, Nortel Networks Routing and Switching IOS, GateD Routing Daemons, Proxies, NATs, Firewalls, Packet Filters, Sniffers, Sun Solaris 7 Unix, FreeBSD Unix, Linux, Microsoft Windows 2000, NT 4.0, Web and E-mail Services, DNS, and Disaster Recovery Planning. Additional Experience: 3G Wireless Technologies, Network Management, Juniper Routers, Extreme 6800 Switches, Alteon and F5 Web Switches, Nortel Optera Metros, Network General, Sniffer Pro, CheckPoint Firewall-1, and Network Appliance SAN/NAS solutions. LAN/WAN, Network Design, Implementation, Migration, Security, and Administration including IP, ATM, Frame Relay, X.25, HDLC, PNNI, OSPF, BGP4, ISIS, MPLS, HSRP, VRRP, SNMP, VPNs, SONET, SDH, OC3-192, DS0, DS3, E/T1-3, Bay Networks, Cisco Routers, Switches, and PIX, Extreme Networks, Juniper Routers, Nortel Alteon, Contivity, Passport, Optera, and Shasta BSN, Fore Systems, F5 Big-IP, GateD Routing Daemons, Nokia IP650, Checkpoint Firewall-1, IDS, NMS, Sniffer Pro, Network General, Sun Solaris 2.x, Linux, BSD UNIX, Microsoft Windows NT 4.0, 2000, Exchange 5.5 & 2000, ISA, DNS, RAS, IIS, Office, Visio, Apache, Compaq, NetApp Filers, Veritas NetBackup 3.x, ArcServe 6.x, and HTML.
Professional Summary
Technical Summary
Experience
September 2002 to June 2004 Principal Network Engineer Key3Media, Los Angeles, CA Provides for LAN/WAN Architecture, Planning, Implementation, Security, and Documentation of 3 Server Farms, 2 Internet Data Centers, 6 Remote Offices, and VPN services. Manages 3 Network Engineers and Projects of $250,000 utilizing Cisco, Compaq, Nokia, Checkpoint FireWall-1, RealSecure IDS, Nortel, Frame-Relay, ISDN, Wireless, IP, OSPF, BGP, VPN, QoS, Sun, FreeBSD, Linux and Windows 2000 Active Directory. Project Manages Internet Data Center and Company HQ migration from Boston, MA to Los Angeles, CA and Integration of new remote offices. Consolidation of 40 Servers and Architecture of new IDC for Network Redundancy and Security. Re-design and Optimization of Corporate Enterprise Network: Multi-Path internal OSPF and Internet BGP routing of 34 Public Class C subnets, Frame Relay WAN Backbone Quality of Service Engineering, Switched LAN STP and Wireless AP 802.11b Architecture. Use of CIDR, VLAN, HSRP and VRRP. Installation, Configuration, Troubleshooting, and Documentation of Cisco 2600, 2948GL3, 3660, 4006, 6509, 7200VXR and CSS11000, Enterasys RA2000, and Symbol Spectrum24. Provides Security and Reporting: DMZ design, Checkpoint FireWall-1 VPN Enterprise, Nokia IP330, IP440 and IP650, Cisco IOS, Nortel Contivity 2500, Windows 2000 AD Domain with 350 users, ISA Radius Servers, SNMP, IPSec, IKE, Real-Secure IDS, Snort IDS, CiscoWorks, Compaq Insight Manager, What’sUP Gold, MRTG, Syslogd, LogSentry, Nmap, Apache, and FreeBSD. Design of VPN and ISDN DDR access for onsite registration network at Comdex and Networld+Interop Events. Volunteer for Interop Enet NOC Team.
October 2001 to October 2002
Network Design Engineer Tw3 Consulting, San Diego, CA Provides Architecture and Implementation of Internet Data Centers, and Private WAN Frame-Relay Switching solutions for small businesses. Pre and Post Sales Engineering, Project Management, Installation, Configuration, Documentation, and Troubleshooting of Nortel Passport 7480, Windows 2000 Active Directory, Windows Exchange, ISA Firewall/Proxy, and DNS servers. Provides Architecture and Implementation of Internet Data Hosting Center for Application Service Provider. Design, Installation and Configuration of Windows 2000 AD multi-domain, ISA firewall and caching services, Exchange 2000 email hosting, Split-Service DNS model, IIS virtual servers, DMZ and Internet security. Provides Architecture and Implementation of Private Frame Relay WAN and VPN for Private Telecommunications Company (CLEC) to 128 remote sites. Design, Installation and Configuration of Virtual Routers, Routing Groups, Channelization of DS1 ports, FRUNIs, DLCIs, and VFramers on a Nortel Passport 7480 with MSA32 function processors.
August 2000 to September 2001
Network Design Engineer Nortel Networks, San Diego, CA
Provides Project Lead for Architecture and Design of Data and Voice networks utilizing ATM, Frame-Relay, and IP over Serial lines and SONET rings. Post-Sales Engineering, Project Management, Installation, Configuration, and Troubleshooting of Passports, Shastas, Juniper M-series Routers, Alteons, and Contivity VPNs, to Enterprise and Telco customers on projects up to $32 million. Provides Project Lead for the post-sales Design and Implementation of backbones and internetworks for CLEC. Responsible for customer contact, reporting, network design, documentation, implementation and completion. Use of IP, OSPF, BGP4, ATM, Frame-Relay, HDLC, SONET, DPRS, PORS and VNS on Nortel Contivity VPN, 2340, 8600, 7480, and 15000 Passports, Optera Metro, Alteon Web Switches, and Juniper M-series routers. Designs and Implements ATM networks and internetworks for overall bandwidth, cost, delay variation, redundancy, and latency requirements for IXC. Responsible for reporting, design, and documentation of project. Use of PNNI routing for SPVCs, and SVCs, ATMMPE, AAL1CES, AAL5, IMA, VPIs, VCIs, various traffic prioritization schemes for UBR, VBR (rt & nrt), and CBR traffic. OC3-48 carrier facilities used. Designs and Implements Frame-Relay networks and internetworks for ASP using FRNNI, FRUNIs, FRMUX, FRDTEs, SVCs, PVCs, DLCIs, and FRF.5&8 for ATM interworking with CLEC. Responsible for customer contact, reporting, network design, documentation, implementation and completion. Engineers Frame-Relay backbones for overall bandwidth, cost, redundancy, and latency requirements. Use of EIR, CIR, DE, and Transmission prioritization queues, as well as IP, OSPF, and Voice. DACS and Channelized DS0s to DS3 facilities used. Designs and Implements IP networks and internetworks using CIDR, RIP, OSPF, ISIS, BGP4, MPLS, VRRP, GSLB, IPsec, VPN, Trunks and VLANs for ASP. Responsible for customer contact, reporting, network design, documentation, implementation and completion. Use of Packet Filters, ToS for traffic shaping and policing, and IP encapsulation over ATM and Frame-Relay. Engineers IP backbones for overall bandwidth, cost, redundancy, security, and latency requirements. Copper and Fiber facilities used at 100Mbs and 1Gbs. Designs and Implements Shasta 5000 Broadband Service Nodes on Trunk and Subscriber access side for CLEC. Responsible for reporting, design, and documentation. Use of ATM, Frame-Relay, IP, Traffic Shaping and Policing (DiffServ), Firewalling, NAT, VoIP, VPN, IPsec and Web steering. OC3, T3, and Ethernet facilities used.
January 2000 to July 2000
Senior Systems Engineer TechFuel, Inc. San Diego, CA Provides Pre and Post Sales Technical Support, Project Management, Systems Administration, Integration, and Documentation to Internet companies and their Web Farms in multi vendor environments. Supports up to 90 Web, Email, and Database Servers, Routers, Switches, Firewalls and NAS Filers. Performs Network Analysis and Re-Design, Security Audits, WINS/DNS Troubleshooting, Disaster Recovery, and Fault Tolerance testing. Responsible for projects of $800,000 to $13 million. Provides Technical Sales Support for client acquisition by identifying and targeting client needs. Develops and Manages client projects, provides point-of-contact, status updates, benchmarks, meetings, and SLA reviews. Redesigns LAN IP subnet addressing. Uses Network Associates Sniffer Pro for analysis and reduction of traffic congestion.
Performs configurations of Cisco 2900XL switches for LAN and VLAN switching. Performs configuration and monitoring of Extreme Networks Black Diamond 6800, Summit 24/48 switches, and F5 Big-IP load balancers in large web farm. Installs and configures Windows NT 4.0 and 2000 Advanced Server, Exchange 5.5, and IIS on Compaq Proliant Servers. Installs and administers Sun Solaris 7 workstations. Installs and configures Linux 2.2.x and FreeBSD 3.x. Implements and configures Network Security using CheckPoint Firewall-1 4.x, and BSD based IPFW Packet Filtering. Configures Cisco PIX conduits for VPN access. Provides Security Audit and corrective measures for NT based Domains. Provides status reports and documentation. Installs and Configures F600 and F700 series Network Appliance Filers and provides related training and documentation to customer’s personnel. Performs daily Backup and Disaster Recovery implementation using Veritas NetBackup 3.2, ArcServe 6.x and NetApp Filer Snapshots.
December 1998 to Jan. 2000
Systems Engineer Xerox Connect, Xerox Corp. Chula Vista, CA Provides technical systems migration, integration, management, and support for over 6,000 users spread across 30 sites worldwide, on a project of over $27 million. Acts as technical point-of-contact in supporting national and international remote sites. Proactively monitors, manages, and resolves network issues. Uses SNMP, HP OpenView, Cisco Works, MRTG, Network Associates Sniffer Pro, and Network General Sniffer for network management, accounting, and analysis of traffic patterns on LAN and WAN subnets. Debugs links. Performs configuration and documentation of Cisco 2500, 2900XL, 4000, and 5000 routers and switches. Uses ATM, Frame-Relay, TCP/IP, IPX, Access lists, RIP, EIGRP, OSPF, and static routes. Configuration of WAN Serial and ISDN BRI ports. Configuration of Cisco and Fore ATM LANE network modules. Sets up and tests TFTP server for configuration archives and IOS upgrades. Provides DNS Alias and MX record troubleshooting via Name Servers. Manipulates Sun Solaris 2.6 Unix Mail Hub. Provides tier 2 and 3 technical support, for various issues including client protocol configuration and binding, and LAN and RAS connectivity in a multiple protocol, subnetted topology. Installs, configures, hardens, and troubleshoots Windows NT Server 4.0 NOS using Compaq 1850, 3000, 5000, and 8500 Proliant server hardware. Use of Insight Manager, array controllers (RAID) and remote insight boards. Performs MS Exchange 5.5 Server/Server Packs installation/configuration, permissions administration, monitoring, tuning, and trouble shooting of MTA, IMS, and IS and DS databases. Troubleshoots delayed and non-delivery email issues for remote sites, and OST and PST profile corruption in Exchange clients. Developed, implemented, and documented back-up and disaster recovery solutions. Performs Arcserve 6.x installations and configurations.
May 1996 to September 1998
Systems Engineer/ Project Manager GMT Consulting Services, Los Angeles, CA
Marketing, Design, Implementation, and Support of small business networks. Develops Marketing Strategy and Ad Campaign for GMT Consulting Services resulting in a 12% increase in customer base. Cables, installs, and configures an Ethernet LAN, using IP in a Windows NT 4.0 Server NOS environment. Installs, configures, and troubleshoots Windows 95, 98, and NT4 Workstation on Dell and Compaq Desktop and Laptop PC’s for End-user clientele and small businesses. Configures RAS for ISP dial-up and remote dial-ins, Configured Cisco 700 series ISDN routers and coordinated with ISPs on connectivity issues. Configures Dial-up Networking to ISPs and Exchange clients for POP3 and SMTP servers.
May 1994 to May 1996
Technical Operations/ Guest Services Director Highlands Inn, Carmel, CA Manages technical operations, customer services, multiple front office departments, three assistant managers, 21 employees, and daily transactions of $60,000. Provides Lodging OS/Database administration and maintenance on IBM mainframe with 27 terminals. Administers Veriphone POS system and provides end user technical training on newly installed desktop PC’s with Windows 95 OS and MS Office suite. Innovates a Quality Control, Client Feedback, and Cross-Training program. Manages Client Relations, Increases ADR billing rates by 3%, and consistently brings labor costs under budget. Ascolt a , Los Angles, California, USA Cisco Certified Network Professional training in Cisco Equipment and Protocols; Implementation and Troubleshooting of IGRP/EIGRP, HSRP, and other Cisco Specific VLAN STP protocols and QoS queuing. Routers and Switches: 2600, 3600, 4000, 6500 and 7200 series. Nort el Net w orks , Ottawa, Ontario, Canada Nortel Certified Design and Support Specialist with training in Network Design, IP, MPLS, ISIS, BGP, OSPF, RIP, VRRP, ATM, SVC, SPVC, PNNI, Frame-Relay, FRUNI, FRNNI, CoS, QoS, T1-3, E1-3, Voice, SONET (OC3-192), SDH, DSL, UMTS, and GSM. Highlands Inn , Monterey, CA, USA Management and Sales Training including Needs-Satisfaction selling, Train-the-Trainer, PR training, Meeting-Leadership, Nickelpersonality-types, Interviewing Techniques, and Hazmat Handling. Big Sky High School , Missoula, MT USA Diploma with Honors English: Native, French: Fluent, Spanish: Proficient French Level Three Certificate, Université Blaise-Pascal, Clermont-Ferrand, France Spanish Level Three Certificate, Academia Málaga Plus, Málaga, Spain
Education
Languages