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Will Kelly Senior Technical Writer | Freelance Technology Writer by WillKelly1


									                                                                                                     Will Kelly
                                                                                             703.629.5522 (mobile)

Professional Summary
    •   Versatile senior technical writer, business analyst, and instructional designer with experience across multiple
    •   Published writer and blogger on project management, mobile device security, Small to Medium Enterprise
        (SME) data center management, Microsoft Office, productivity apps, and online collaboration topics.
    •   Able to produce clear and concise technical documentation and web content with a minimum of assistance.
    •   Project management skills including planning, budgeting, and publishing of technical documentation.
    •   Experience managing SharePoint sites and wikis for documentation management, collaboration, and
    •   Experience establishing technical documentation and courseware development best practices including style
        guides, templates, and review processes.
    •   Extensive knowledge of IT industry terminology, trends, and processes.

Career Highlights

03/09 to Present
Freelance Technical Writer, Will Kelly Writes, Springfield, VA
    • Provided technical writing, content development, instructional design, and eLearning course production
        support to Dell Global Learning for Windows Server 2012 for Dell Service Providers and ProSupport for Data
        Centers Technical Account Manager Training courses (Short Term contract through Clarity Consultants).
    • Regular contributor to CNET writing for the Tablets in the Enterprise, Smartphones, IT
        Consultant, Google in the Enterprise, and Big Data Analytics blogs.
    • Contributor to Projects@Work writing about cloud, mobile, and desktop project management applications.
        Topics include Microsoft Project 2010, project management applications available in the Google Apps
        Marketplace, and project management applications for the Macintosh, iPhone, iPad, and SharePoint.
    • Blogger for The Mobility Hub about mobile security and Bring Your Own Device (BYOD) topics.
    • Wrote thought leadership articles for BMC Software (Part-time on-call contract through Writing Assistance,
    • Wrote articles about Windows 7 and small office/home office networking topics for Smart Computing
    • Researched and wrote a research report about the use of technology and social media in United States federal
        government employee recruiting and human resources management for a newsletter publisher.

08/09 to 09/12
Technical Writer/Editor, The Centech Group, Lorton, VA
    • Provided internal consulting support to the Border Enforcement Management Systems (BEMS) training team
        at United States Customs and Border Protection (CBP) in the areas of technical writing, document
        development, MS Word template development, MS Word document troubleshooting, technical editing,
        document peer reviews, style guides, and SharePoint document management.
    • Supported the Technology Training Support Program (TTSP) Quality Assurance (QA) team as a technical
        editor and Word template developer. The templates reduced document development time by 15% and
        increased document readability.
    • Acted as an internal champion for using Microsoft Office SharePoint Services 2007 as a document
        management and collaboration platform for training guide development and reviews.
    • Planned and designed the BEMS team’s first major online help development project in support of the
        deployment of a Web-based operations management application for the CBP Office of Air and Marine.
    • Developed and delivered a four-hour training class about using Microsoft Word templates for the BEMS
        training team.
    • Mentored trainers and project managers about print courseware planning and development.

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10/09 to 12/09
Freelance Technical Writer, Gallaudet University, Washington, DC
(Part Time, Short Term Independent Contract, Offsite)
     •    Provided technical writing and editing support for Information Technology Services (ITS) policies and
          procedures including confidential information handling and log retention.

07/09 to 07/10
Contributing Writer, WebWorkerDaily/GigaOM, Springfield, VA
    • Researched and wrote blog posts for about corporate telework, managing remote
        projects, Microsoft Office 2010, Evernote, Microsoft Project 2010, and Google Apps. Some of the articles also
        appeared on,, and

03/09 to 05/09
Contract Technical Writer, CorTechs, Inc., Centreville, VA
(Short Term Contract)
     •    Provided technical writing and editing support to a CorTechs project at the Department of Education to
          upgrade the Enterprise Management Support System, an HP Project Portfolio Management (PPM) software-
          based acquisition management system.

10/08 to 02/09
Product Manager, Integra5 Communications, Woburn, MA/Springfield, VA
    • Managed the Integra5 product roadmap defining the product direction for MediaFriends Chat, the
        MediaFriends Social Media Application Suite, and the porting of Integra5 products to EBIF taking into
        account the Integra5 strategy change from the cable market to mobile operators.
    • Revamped the product development process including new standards for Product Requirements Documents,
        review cycles, and improved communications between Integra5’s US corporate headquarters and Israel-based
        R&D group.

10/06 to 10/08
Consulting Senior Technical Writer/Analyst, NeuStar, Inc., Sterling, VA
(Independent Contract)
     •    Collaborated with senior developers and systems architects on the SDLC documentation for SIP-IX, a
          network-to-network peering management system.
     •    Developed internal and external technical documentation for PathFinder, a service for the GSMA that enables
          IP interoperability between European mobile phone carriers by translating telephone numbers to IP-based
     •    Wrote product and services descriptions distributed to the NeuStar sales team and senior management about
     •    Provided project management consulting support to NeuStar Advanced Services in the areas of project
          scheduling, resource pooling, and project reporting.
     •    Collaborated with an Advanced Services development team to improve the SRS (Software Requirements
          Specification) development process to better define services and project plans.
     •    Collaborated with senior developers on software architecture and API documentation.
     •    Developed a SharePoint wiki to document editorial and product naming decisions.
     •    Managed two Microsoft Office SharePoint Services 2007 sites that served as repositories for project
          scheduling information and project documentation.

11/04 to 10/08
Freelance Technology Writer/Editor, Will Kelly Technical Communications, Springfield, VA
    • Wrote articles for Processor Magazine about small to medium enterprise related topics including VoIP,
        network security, data center management, enterprise storage, project management, IT staffing, and
        implementing Microsoft Office.
    • Wrote technical marketing communications materials for Penton Custom Media in support of Microsoft server
        and TechEd product offerings.
    • Wrote articles for PC Today Magazine about mobile computing and other technology topics including Adobe
        Acrobat collaboration, SharePoint, VoIP/IM convergence, Skype, Google Calendar, Webmail/Outlook
        integration, and Microsoft Visio.
    • Wrote articles for Windows IT Pro Magazine on Microsoft OneNote and Google Apps related topics.

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10/05 to 09/06
Contract Senior Technical Writer, Inter-American Development Bank, Washington, DC
(On contract through Ajilon Consulting)
     •    Provided technical writing, editing, and documentation management support for the Internal Controls Project, a
          bank-wide project to document technology infrastructure and internal business controls to meet a COSO audit.
          The documentation covered configuration management, network security, and database management.
     •    Developed a style guide and content strategy for project documentation.
     •    Developed and introduced the organization's first technical documentation template to ensure a consistent look
          and feel across the Internal Controls Project documentation.

12/03 to 10/05
Contract Senior Technical Writer, Securities and Exchange Commission, Alexandria, VA
(On contract through FedSource)
     •    Developed technical documentation and training in support of agency-wide deployments of VoIP telephones,
          Microsoft Active Directory, Microsoft Office, and Office Communicator.
     •    Developed and delivered the agency’s first formal training courses about developing MS Word templates and
          MS Word security for legal documents directed towards attorneys and support staff.
     •    Developed and delivered a training course in support of an agency-wide Telework pilot.
     •    Developed and delivered an Adobe Acrobat training course focused on replacing a paper-driven document
          review process using Acrobat’s review tools.

2/03 to 12/03
Freelance Technical Writer/Analyst, Various Clients, Springfield, VA
Selected projects include:
    • Wrote marketing communications materials for an enterprise Storage Area Networks (SANs) startup.
    • Wrote technical and project management related articles for CNET, CNET,
         and Element K Journals. Topics included Microsoft Visio/Microsoft Project integration, SharePoint site
         management, and hiring technical writers.

9/02 to 2/03
Contract Technical Writer, Fannie Mae, Washington, DC
(On contract through Princeton Information)
     •    Developed a style guide, templates, creation process, change control process, and production process for a
          large Visio diagram library documenting Fannie Mae mission critical application infrastructure.

4/02 to 5/02
Contract Technical Writer, CareFirst, Washington, DC
(On contract through Comsys Technical Services)
     •    Researched, developed, and presented a technical writing /training development strategy for a five-day hands-
          on training class teaching claims examiners and management how to use FEPDirect, a Web-based health care
          claims management application.

5/01 to 2/02
Contract Technical Writer/Analyst, Road Runner HoldCo, LLC (now Time Warner Cable), Herndon, VA
(On contract through Eclipse Consulting)
     •    Wrote, edited, and maintained technical requirements, functional specifications, design documents, installation
          guides, training materials, user guides, and systems documentation for Road Runner Broadband Technology
          Division engineering projects. Projects included network security; network bandwidth consumption
          monitoring, cable modem firmware updates, Oracle database replication, and IP address management.

Key Words
Senior Technical Writer. Business Analyst. Content Strategy. Documentation Management. Product Requirements
Document (PRD). Software Requirements Specification (SRS). Design Document. Software Architecture
Documentation. API Guide. Operations Guide. User Guide. Online Help. Quick Reference Guide. Training Guide.
Technical Articles. Network Diagrams. Process Flow Diagrams. MS Office. Adobe FrameMaker. Adobe Acrobat.
Adobe Dreamweaver. MS Visio. MS Project. SharePoint Designer. Google Apps for Business. Microsoft Office
SharePoint Services 2007. Microsoft Office 365 (working knowledge). Wikis. WordPress. Drupal (working
knowledge). SnagIt. Camtasia.

B.S., English, Frostburg State University, Frostburg, MD
                                                                                                  Will Kelly Resume Page 3

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