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					Republic Of Mauritius

THE TREASURY

CUSTOMER CHARTER

January 2006

TABLE OF CONTENTS PAGE THIS CHARTER…………………………………………………………………….1 ROLE OF THE ACCOUNTANT-GENERAL………………………………………….1 THE MAIN FUNCTIONS OF THE TREASURY………………………………………. 2 Our Vision………………………………………………………………….……. 2 OUR MISSION……………………………………………………………….……...2 OUR VALUES……………………………………………………………….………2 OUR CORE SERVICES……………………………………………………….……. 3 OUR CUSTOMERS………………………………………………………….……… 3 OUR STANDARDS OF SERVICES………………………………………….….…….4 REVENUE COLLECTION…………………………………………………….………4 PROCESSING PAYMENTS………………………………………………….……….4 PAYMENT OF RETIRING BENEFITS……………………………………….………. 4 PAYMENT OF PASSAGE BENEFITS………………………………………….……. 5 PAYMENTS TO MEMBERS OF NATIONAL ASSEMBLY……. …………………..…. 6 PAYMENTS TO ADVISERS/OFFICERS ON CONTRACT ………………….…….….6 DISBURSEMENT OF CAR/MOTOR CYCLE LOANS………………….…………….…7 PREPARATION OF THE FINANCIAL STATEMENTS OF THE REPUBLIC OF MAURITIUS………………………………………………... 7 WHEN YOU WRITE TO US……………………………………………………..……7 WHEN YOU PHONE US…………………………………………………………..… 8 WHEN YOU VISIT US………………………………………………………………... 8 ENHANCING THE LEVEL OF OUR SERVICES……………………………………..…. 8 HOW TO CONTACT US…………………………………………………………... 9-10

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THE TREASURY
CUSTOMER CHARTER

THIS CHARTER

  

Sets the framework within which the Treasury operates. Spells out the major services that we `provide. Lays down the standards and targets for the provision of these services.



Provides relevant contact details.

ROLE OF THE ACCOUNTANT-GENERAL

The Accountant-General is the administrative Head of the Treasury, a department of the Ministry of Finance and Economic Development. The

statutory duties of the Accountant-General are laid down in various Acts and regulations. The Finance and Audit Act specifically requires the AccountantGeneral to sign and submit to the Director of Audit, within six months of the close of every financial year, financial statements showing fully the financial position of the Republic of Mauritius on the last day of such financial year.

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THE MAIN FUNCTIONS OF THE TREASURY ARE:

(i) (ii)

to ensure that financial and accounting arrangements in all Ministries and Departments are adequate and effective; to exercise general supervision over the receipts, expenditures and other disbursements of government;

(iii) to report on the financial position of the Republic of Mauritius
annually;

(iv) to monitor the cash flow position of government.
OUR VISION To be recognised as a modern organisation providing financial services of international standards. OUR MISSION Striving towards excellence improvement and enhancement. OUR VALUES Thinking strategically Focusing on Results in service delivery through continuous

Working with Unequivocal loyalty and integrity Serving customers with sincerity and courtesy Fostering Teamwork

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OUR CORE SERVICES    Preparation of the financial statements of the Republic of Mauritius Collection of Revenue Payment of salaries of staff and supplies of goods and services in respect of all non-self Accounting Ministries/Departments       Processing and payment of retiring benefits Processing and disbursement of car/motor cycle loans Processing and payment of passage benefits Training of staff on the Treasury Accounting System Providing funds to Self Accounting Ministries/Departments Payment in foreign currencies on behalf of Ministries/ Departments

OUR CUSTOMERS         Ministries/Departments Retired Members of National Assembly Civil Servants and Retired Public Officers Officers on Contract and Advisers Suppliers of Goods and Services Private Sector Organisations Parastatal Bodies Local Authorities

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OUR STANDARDS OF SERVICES

REVENUE COLLECTION
The Revenues collected at our District Cash Offices include:     Motor Vehicle License Building Permits Shooting and Fishing Lease Tax Compensation in respect of Government- owned vehicles damaged in accidents We shall ensure that waiting time for effecting payments at our District Cash Offices is not more than 30 minutes.

PROCESSING PAYMENTS
Vouchers from Ministries/Departments will be processed and payments effected within 5 working days provided invoices/authority/certificates are attached and the necessary entries are made in the Treasury Accounting System.

PAYMENT OF RETIRING BENEFITS
 Payment of benefits to retiring public officers will be made within 5 working days after the date of retirement provided the following documents are received two months before the date of retirement:

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      Computation of Pension (Accts F 237 in duplicate) Option Form C (in duplicate) Copy of last appointment letter Copy of last payslip Birth and marriage certificates Certificates of continuous service and indebtedness towards Government   Passage benefits computation statement Statement of refundable sick leave

PAYMENT OF PASSAGE BENEFITS
 Letter of confirmation to Travel Agent will be issued within 7 working days of receipt of application at the Treasury provided the following documents are submitted:       Passage benefits computation Quotation from Travel Agent Copy of National Identity Card Birth and marriage certificates if accompanied by family; and Studentship certificate for children between 21 and 27 years

Pocket money will be credited within 3 working days before the date of departure provided photocopy of air/sea ticket is submitted 10 days before date of departure.

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 Application for passage benefits should reach the Treasury three weeks before the date of departure to enable timely payment of the pocket money.



Payment of accumulated passage benefits to officers who have resigned/passed away will be effected within 5 working days of receipt of the passage benefits computation statement from Ministries/ Departments.

PAYMENTS TO MEMBERS OF NATIONAL ASSEMBLY

 Payment of gratuities to Members of National Assembly will be effected
within 5 working days of receipt of particulars of legislative service.

PAYMENTS TO ADVISERS/OFFICERS ON CONTRACT

 Payment of gratuities to advisers/officers on contract will be made within 5 working days of receipt of computation statement and particulars of contract of employment.

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DISBURSEMENT OF CAR/MOTOR CYCLE LOANS
Applications for car/motor cycle loans will be processed for approval within 3 working days provided they are properly filled in and submitted complete with all required supporting documents. The disbursements of the loans will be made within 5 working days after submission of registered loan agreement.

PREPARATION OF THE FINANCIAL STATEMENTS OF THE REPUBLIC OF MAURITIUS

The Accountant-General will submit to the Director of Audit annual financial statements within four months of the close of every financial year provided Ministries/Departments:

 strictly comply with Treasury Circulars relating to closure of Accounts  submit all necessary statements to the Treasury within two months after end of the financial year.

WHEN YOU WRITE TO US When you contact us by letter, fax or e-mail.  We will deal with your request within 10 working days.

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 In case the request does not fall under our purview or we cannot deal with it expeditiously, we will let you know within 5 days

WHEN YOU PHONE US  Our staff will be courteous, give you accurate information and try to answer all your questions.  Otherwise, we shall ring back and tell you when to expect a return call and who will contact you.

WHEN YOU VISIT US   If you have an appointment we will see you on time. If you do not have an appointment we will see you within 15 minutes.

ENHANCING THE LEVEL OF OUR SERVICES  Constructive comments on our services are most welcome to help us improve and better serve you.

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 You are encouraged to submit your comments and complaints, if any: o o o o HOW TO CONTACT US The Treasury may be contacted as follows: Tel No.: Fax: Website: Address: 210 7435 212 6767 http://www.gov.mu/portal/site/treasurysite Rabadia Building 38 Mère Barthelemy Street Port Louis Hours of Business: 9.00 A.M to 12.00 and 12.30 P.M to 4.00 P.M In person By phone By post, e-mail or fax Through our suggestion box

Email addresses of officers are available on our website.

This Customer Charter will be reviewed yearly.

DISTRICT CASH OFFICES
We operate nine Cash Offices for the collection of revenues and the payment of salaries, allowances and pensions in the districts of the Republic of Mauritius.

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FULL TIME CASH OFFICES MONDAY TO FRIDAY EXCEPT PUBLIC HOLIDAYS OPENING HOURS 9.00 A.M TO 3.30 P.M (LUNCH TIME 12 TO 12.30) Rose Hill Cash Office District Court Rose Hill Curepipe Cash Office District Court Curepipe Flacq Cash Office Kotia Building Opposite Flacq Market Central Flacq Mahebourg Cash Office New Court Complex District Court, Mahebourg Tel 464-3158 Tel 676-1657

Tel 413-2578

Tel 631-9534

PART TIME CASH OFFICES OPENING HOURS 9.00 A.M TO 3.30 P.M (LUNCH TIME 12 TO 12.30) Pamplemousses Cash Office District Court Pamplemousses Mapou Cash Office District Court Mapou Moka Cash Office District Court Moka Souillac Cash Office District Court Souillac Bambous Cash Office Royal Road, Bambous Tuesday and Thursday only Tel. 243-3534 Tuesday and Thursday only Tel. 266-1588 Tuesday and Friday only Tel. 433-4220 Monday and Wednesday only Tel. 625-5525 Monday and Wednesday only Tel. 452-0164

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