From: Stein, Jack
Sent: Thursday, June 30, 2011 8:16 AM
To: Johnson, Bob; Smelser, Ron
Cc: Castaneda, Armando; Desgraves, Sean; Dyer, Rodney; Edgecombe, Jason; Rhodes, Terry;
Whisler, Dave; Verner, Andrew; Hatley, Nathaniel; Gortney, William; Hayes, Raven; Edwards,
Travis; 'Andrew Stein'; Plover, Mark; Speice, Bradlee; Poindexter, Andrew; Barton, Crystal;
Colson, Daniel; Wighton, Shane
Subject: Mosaic and PCS status for week ending June 20,2011 – June 26,2011
Mosaic and PCS status for week ending June 20,2011 – June 26,2011
Mosaic and PCS usage status for week ending June 20,2011 – June 26,2011 (5 minute increment; max
usage/total number of seats in lab):
Duke Woodward Cameron Smith
242 (48/53) 208 (12/12) 213 (1/20) 260 (18/33)
323 (25/25) 237 (6/17: Linux) 109 (26/38) 249 (26/44)
243 (0/17) -closed 113 (10/19) 229 (0/30) closed
225 (43/43) closed
Student work areas usage in Smith 3rd floor corridor and nook areas as well as the Duke
242 lab showing moderate usage for the summer session.
Mosaic labs usage is very low, as expected for the summer; Woodward 243, Cameron
109, Smith 225, Smith 229 and Smith 260 are closed for the summer and will open up
only on special request from a faculty or staff member.
Mosaic Anywhere servers usage dropped (as expected with the end of the semester) and
has leveled off to a peak of 28 out of 85 servers in use on 6/23/11 at about 4:30 pm.
Linux X-server usage has increased slightly, as expected with the summer semester in
gear (see graph below).
COEConnect usage for May is higher –suspect that this due to summer schedules for
faculty and staff where remote access is a viable alternative for computing (see graph
Total Work Orders volume in PCS has increased in May. The graphs also show the split
between WO for students and faculty/staff. Faculty/staff WO volume has increased (see
Customer tickets volume has dropped for May 2011(see graph below)
Migration efforts from Unix to Linux on our infrastructure:
Here is an update on data migration:
fs-ece2 data migration has been completed.
fs-ece2 has been shutdown
Remaining data moves:
fs-ece1 Printing & Data
fs-me1 Printing & Data
fs-me5 Disk Farm To Be Determined
Linux AFS Fileservers in production
Web Server migrate off Unix:
1. Transition to Linux web services complete. Unix web server is shut down.
2. Reduced the number of Web Server in our pool from 5 to 2.
Printing migrated off Unix:
1. Plan to have this done in the summer of 2011.
Back End file servers support (VLDB, Kerberos) migrated off Unix:
1. Plan to have this done in the summer of 2011.
Oracle servers migrated off Unix:
1. Plan to have this done in Spring 2012
MySQL Serves migrated off Unix
1. Plan to have this done in Summer of 2012
Tape data Backup server migrated off Unix:
1. Plan to have this done in summer 2012
Update completed to Mosaic XP with the following:
1. MS security patches
2. ArcGIS 10
3. Adobe PDF Reader Viewer security patches
4. Flash player security patches
5. Menus - Many applications removed from the Mosaic XP menus as these are no
longer in use or the applications are available on Mosaic Linux
6. The Mosaic Linux menu has been updated to make it easier to access Linux
Travis is moving forward to have Office 2010 ready for an early release to the Mosaic staff
on evening of June 30 so we can go thru a full test cycle internally; college wide release is
scheduled for July 15-18. Installed Office 2010 on my laptop to see differences. Armando
is handling publicity and FAQ document.
We now have dates for Exchange 2010 upgrade for the college – July 25-Aug 7. Armando to
handle the PR and hand holding of the faculty and staff for the college to support this change
over. We will have to make sure we are also in synch with the Office 2010 update planned
for the summer.
We have the setting for the BIOS that are needed to address more efficient virtualization.
BIOS has been checked and updated in all Mosaic labs. How we deal with office systems
will be figured out between Armando and Terry Rhodes.
We received from HP the HP 6000 AIO. Will be testing it as a Mosaic Windows and a
Mosaic Linux build. HP announced a 9300 model AIO and we configured one to get as a
loaner from HP. We should have it in here by end of June 2011. Keep in mind that all these
systems claim no support for Windows XP, just Windows Vista and Windows 7.
Andrew Verner is handling the install of Solidworks 2012 on Mosaic Windows. Released for
testing to Ted Jarrel in ET – no faculty member in ME available for testing.
Andrew Verner is working on the emergency notification plugin and app that have been
tested by CSS on a Mosaic loaner system. Trying to figure out what is next.
Andrew Verner is working with CTL on a Moodle plugin for Office. All issues resolved.
Scheduled for fall release.
Working with Pete Tkacik on Motion Central software- Andrew placed it on Virtual Mosaic
XP for test. Additional workstations will be set up for testing.
Assessing request for Trimble software install on Mosaic Windows XP from CE (John
Mosaic Anywhere Monitor from Crystal is in beta with the Mosaic Help Desk. Beta will end
Autocad BIM software installed on Virtual Mosaic Windows XP for 3 ET faculty desktops –
evaluation completed. ET has agreed to roll this out in the virtual. Will go out to all Mosaic
Windows systems on June 29
Algor for Civil. Algor purchased by Autodesk. Andrew V installed the license file from
Autodesk for concurrent use. Tested for laptop use and it is working. Dr. Shenen Chen will
need to decide if he wants to have this software on Mosaic Windows at a cost of 1 token.
Highway capacity (HCS Plus) – working to renew support contract with Civil. Working with
vendor to get better way to manage deployment.
New clickers from Turning Devices to replace PRS clickers. We have a pilot effort in Duke
208 with Jeff Raquet. Andrew V is handling deployment of software in a single podium. We
have a loaner receiver and transmitter to test on our own system in our office.
I am working with for Jeff Raquet to get info on ProE and Solidworks products that provide
Data Management when teams are working on projects (DMS) . Have also started a
conversation with Steve Patterson. He is suggesting using Alfresco. Working with
Solidworks re-seller vendor (Trimech) and Steve Patterson to get a proposal in place for
Peter Tkacik requested that the application Pi Toolbox and Pi Workshop for my students.
These are on the Virtual XP and the class is every Fall Semester.
Gary Wilson requests XPROPS update on Windows planned for the summer = 1 token
Gary Wilson requests Mathcad update on Windows planned for the summer = 1 token
Got ok from Scott Smith to get Geomagic 12 rolled out= 1 token
Worked with Cadence to get us a new license file for support of new version of SPB on Linux
Migration to Windows 7
Efforts continue to determine our Windows 7/Mosaic II strategy.
Looking at setting up systems to help test Windows 7 build and application install.
Eric Rhodes is helping out M-Thr for 2.5 hours in PCS
Sean is working with ECE (Jim Conrad and Eddie Hill) to refresh the image of 23 systems in their
lab. This effort is to be done on or before by July 4. Sean is overseeing this with weekly status.
It appears that Dr. Lim’s stolen laptop is under investigation by LoJack. The computer name has
changed which means the person that stole the device probably installed Microsoft Windows and
the absolute client reinstalled itself.
Andrew Poindexter demo’ed the HP WebJetAdmin software to monitor our printers and plotters.
In use in the Mosaic Help desk from a laptop. Needs installed on Mosaic Windows in the Help
Working with HP on how we can have PCS be a central warranty center for UNCC purchased HP
laptops. Met with Kevin Oakley and his manager, Bryan Martin from HP. Action items to follow
up were identified.
Recommended HP laptops are coming soon. We received 4 HP laptops as temp loaners to
display. These are the ones we are recommending to our students. The 3 we are getting as a
donation will be coming after they are built. Expect these before end of June 2011.
Working with HP on student Ambassador program for this campus. Met with Kevin Oakley of
HP and reviewed the HP Ambassador program; Stephanie is the campus HP ambassador.
Working with HP to get us a tablet system for demo purposes – uses WebOS.
PCS updated the software on all the Mac Mini systems that drive our digital displays.
Support for the Levine Scholars Program for fall 2011 is in place. We have a combination of Dell
and Macbook (about 17) laptops that need to be configured and set up. 50 students are in this
program so far.
Working with OSDS on SPSS install on laptops, MVA software, LISREL software.
Reviewed documents from Andrew P:
1. Apple’s new offering - iCloud
2. Installing Windows 7
5. COEConnect II for Windows, Mac (soon one for Linux)
6. Amazon Cloud services offering
7. Teamviwer for Help desk remote access (we are evaluating this product for purchase –
ITS has purchased this for their support team) – so far this is a great productivity tool
for the Mosaic and PCS help desk and we will purchase it.
We went with Dan Rowe, Colby Hietbrink, Sean, Terry R, Eric R, Dave Young on a walk thru
the EPIC building to review and address computing needs. A summary of the tour was compiled.
We reviewed the lab locations and computer seats in each floor:
1. No computer labs or classroom with computer on the ground floor.
2. Room 1140 1st floor 44 seat teaching classroom with computers;
3. Room 1223 1st floor 12 seat work space with computers.
4. Room 2218 2nd floor 48 seat computer lab – no teaching lab
5. room 3236 3rd floor 42 seat computer lab – no teaching lab.
Worked with Colby Hietbrink (student hired by Dean to look after COE interests in the EPIC
building). We have some more work to do to address LCD displays interface mechanism, location
of power and networking; location of card access system.
Working with ITS to make sure the EPIC wireless and wired networking plans are nailed down.
A list of action items were defined with due dates by end of June. Working with John
Saccomanno. Received the network topology for EPIC from John Saccomanno of ITS. We are
reviewing this. Still need to see the wireless plans for the building.
A meeting was held with Dan, Terry Rhodes and EPIC project manager for planning of the EPIC
layout of Terry’s office and storage room.
Smith 253 electrical panel work is under discussion with facilities and ITS. We reviewed electrical
panel location in Smith 253 server room. A plan has been put together by John Blas and Terry
Soar Sessions for freshmen (Monday and Wed); for transfers: ET and ECE.
Moved from my office in CARC 224 to CARC 235 (student office) to get the room ready for
Eugene Labko who will start on July 1. Floor to be cleaned Monday night June 27. Workstations
will be installed; phone line will be installed.
Toby Rufty paid our staff meeting a visit and offered the recognition to Mosaic for outstanding
customer support and special recognition to Dave Whisler for the Admin Data Base project.
Working with Scott Smith to assess the costs and process to acquire Ebsilon software for a new
faculty that is being recruited in MEES.
Worked on updated phone list for Mosaic with Bev
Issues with missing hardware components for the Dell server for Dr. Hargrove – being addressed.
Disk farm for Dr. Chen—need to collect fees for this year of $2500. Working with Robin Moose
to resolve the fund transfers for the disk farm use by Shenen Chen project.
In July will work with Robin Moose to get about $3600 credit from ITS for payment we made to
license Matlab before the campus license was all worked out.
The Lenel door access system software is being switched. Raised concerns about impact.
Armando is monitoring this project as it may have an impact on our abilities to handle end user
Weekly Staff meeting.
The efforts with ITS to get us email addresses for the following has been completed:
Position 1794 reclassified downwards (EPIC based and was the one Travis held) has been
reposted until June 24.
EPIC server room equipment has arrived. Terry Rhodes handling deployment.
Nathan Hatley’s position as temp ended May 2011 and then he has to take off all of June.
Completed critical position justification and formal review for the year. Received approval for
his position as a critical one. Working with Jane on pay rate for Nathan Hatley.
The restricted data policy is now official and I will be scheduled for a training session so I
understand what my role is for the college.
Working with Classroom Support (Lee Perkins) to see if we can make the podium based Mosaic
workstation lock out users from changing the audio controls.
Working with Classroom support on possible new version (4.0) of PanOpto software.
Following up on AIM Action Items:
a. Provide a Linux Skills Workshop to faculty in the college for 45 minutes (will
schedule for June, July, Aug, Sep)
b. Look at what it would take to have Pay for Print in the College to replace our current
printing model. Working with Rick Torres from Auxiliary Services on Pay for print
testing. Reviewed with other campus departments (CCI, CoEd, CoAS). Mixed
results from other departments. Pay for Print is stalled. Will present proposal at
CAC in June 2011.
c. Invite to CAC Jeff Rabon from Computer Science to discuss experience with support
and service offering from ITS
d. Extend the replacement period for desktop systems in labs, in offices to 4 years
instead of 3 years.
e. Offer 2 models of desktops: Administrative system (lower cost by $200 from using
standard graphics); Engineering system (current high end model).
f. Meet with residents of Smith, Duke and review how high a priority is pervasive
g. Review with project manager for EPIC the plans that were proposed with Tom Lamb
for pervasive wireless access. Met with ITS and we will get the wireless and wired
network plans by end of June 2011.
Windows application called Mosaic Health Check has been defined that will be available to all
Mosaic users on their desktop. Crystal is working on this.
Updated the summer projects tracker on Google doc.
Podium systems will need replaced as follows:
26 are out of warranty
Only 3 will be replaced at end of semester by CSS
12 will stay for an additional year or longer
11 will be the burden of the COE
Additional funding was available to replace the out of warranty older Mosaic workstation in the
podiums in the following rooms in Smith and Duke:
Duke 342 – mws187
Smith 347 –mws8
Smith 328 –mws493
Smith 245 –mws149
Smith 102c –mws959
Smith 103 –mws103
Also funding was made available to replace the stolen digital display in Motorsports.
Will be meeting with the following new faculty members:
Dr. Parminder Juneja
Dr. Wesley Williams (May 16,2011 - done)
Dr. Rodney Handy (in Dec 2011 or Jan 2012)
Robert Latta (May 18,2011- done)
Mosaic and PCS Welcome Package – Armando has completed this and is producing 20 of these in
a binder with mouse pads that I will use for the new faculty/staff orientation in August 2011.
Need to attend departmental faculty meetings once a semester to get more feedback from them on
Web site review continues. Mike, Crystal and Dave are cleaning up all issues from use of QA scan
that we have from WAC that we modified. The following checked off sites have been reviewed
by the Software Solution Lab (SSL):
These will be handled after those above have been QA'ed and addressed:
Continued working with Andrew Poindexter on the Mosaic Web enhancements; next will be
LiveHelp issues being addressed. Dave continues working to find alternatives to Live Help
Met with Cindy Jones, Mike H, Dave W, Chris Eichelberger, Crystal to review the campus
web standards and our suggested changes to these. Mike will be spearheading this lobbying
effort with the Web advisory committee.
Testing the print/plotter web application from Shane. He has been re-writing the code.
Raven has completed the inventory of Mosaic network printers and plotters -
tracking this in a Google doc. This will be used in the printer management web
Device Data Base will be updated by Armando to accurately reflect Mosaic printers
on the network that we support; All other printers will be reviewed before
removed. Dave Whisler to make changes to Device Data Base to capture more info
Researching use of SNMP for probing the Mosaic network printers. For release 2
Testing the Senior Design Admin web app from Mark. Met with Bill Heybruck and Mark
Plover to review the Senior Design Administration web application. Working to wrap this
project up. Andrew Poindexter is helping with the testing.
Worked with Andrew Stein on the enhancements to the ticket system
Crystal has found a Google plug in to let you do language translation of your web site. No
need to have a secondary web site for different languages. Released to several sites (Mosaic,
PCS). Needs evaluated by Mike and Dave.
Work is progressing on use of Wordpress for a Knowledge Base in Mosaic Help desk.
Demo of Intranet to CAC – Mike is driving this – it is live at coe.uncc.edu/intranet
ACL/Group Manager version 1.0004 from Travis. A comprehensive test plan is in Google
doc. Project on hold due to other priorities.
MRS fixes are awaiting web developer resource.
Coordinating the work efforts of Andrew Stein for Shenen Chen on NCRST and ISRV
research project. A Bridgeview Android based application is being developed.
Work on COEConnect version 2 is moving forward towards a general release. Crystal has
picked up the lead role on this.
Dave is working with faculty who have a personal web site and assisting them with
conversion to Wordpress.
Andrew Stein has prototyped a flash based easy to use “Did You Know”, “FAQ” and “What
The following programs have been upgraded and released on Mosaic Linux.
1. Acrobat Reader 9.4.2
2. Eclipse 3.6
3. Inkscape 0.47
4. Intel C/C++ compiler 19.1
5. Intel Fortran compiler 19.1
6. Maple 15
7. Mathematica 8.0.1
8. Python 3.2
Linux 5.6 released to all Linux workstations.
4 Linux x-servers (R410, 8 cores with 64 GB of memory) have been placed into the Linux x-
server pool. we now have 5 general purpose Linux x-servers and 1 Linux compute server.
Work effort is progressing on Xilinx on Linux
Linux project that are underway:
o NX USB Drives - sharing of USB devices when using X-Server
o Working on preparation for Linux skill workshop for faculty/staff
a. Will need to set up a schedule to backup of all Active Directory, license, probe, and build
b. Will need to schedule an upgrade to our AD servers and other Microsoft Server to Windows
Server 2008 64 bit
c. Need to determine why the afs folder appears mysteriously in directories.
d. Need to remove applications and volumes.
e. Need to plan for upgrade to MySQL
f. Need to plan for upgrade to Joomla
RAM structural Steel a new version from Bentley that needs to be rolled out.
Moving to support only Cadence Encounter 10.0 on Linux
Many renewals are in the queue:
a. BIOwin - Renewed license
b. Synopsys and Synplicity– expires 4/26/11. EULA signed off; PO issued for $3000;
will get the license file in late April. New license file installed.
c. Bentley Microstation, Leap bridge – expires 5/1/11- have quote with 30 extra seats
(to 50). Started the process to renew. Renewed. Expires 7/3/2012.
d. ProE –expires 5/6/11; $2500 – have quote. Submitted for renewal. Agreements
signed. PO issued. Updated license
e. Timberline – expires 5/15/11; $400. Submitted request to vendor for renewal; got
quote; PO issued. Vendor will not accept PO. Robin working to get this paid. Check
issued. Service Plan renewed and ends 5/15/2012.
f. Opnet – expires 5/16/11. New license file installation completed.
g. Agilent – expires 5/18/11; $1407. Submitted request to vendor for renewal. Waiting
on status of EmPro to be bundled in for an additional $600. ECE is testing a 30 day
eval. ECE needs more time to decide. Got them an extended 30 days license to
evaluate. Opted to go without the EmPro software. Requested quote. PO issued.
New license file installed.
h. StarCCM – expires 5/25/11 – Working to get the license renewed. EULA executed;
waiting on PO. License renewed
i. COMSOL – expires 5/31/11; $4600. Submitted request to vendor for renewal. Have
quote. EPIC to pay. Gave to Robin for PO. PO executed. Support good until
j. XPROPS – expires 5/31/11; Submitted request to vendor for renewal. Got quote.
$500. PO issued. Support good until 5/31/2012
k. Solidworks – expires 6/20/11; $2500. Submitted request to vendor for renewal; have
quote; PO issued; Support good until 6/20/2012.
l. RealVNC – expires 5/13/11; $886.50; Submitted request to vendor for renewal. Paid.
m. Samwrap – expires 7/31/11 $2200. Submitted request to vendor for renewal;
Received quote for 1200 seats and an additional 100 seats. Opted for renewal of
1200 seats due to budget constraints. PO issued.
n. Matlab – pro rated additional cost for campus license – $7000 to fund from May
1/11 – Apr 30/12; will get credit of about $3500 in July 2011 for prepaid period.
o. Ansys Research License for Nilabh Srivastava – PO done. Received temp license.
Expires June 1,2011. Received permanent license; installed.
p. JMAG software – expires 4/30/11 - received new license file; installed. Expires
q. Decision Tools – expires 7/31/11; working with vendor for renewal; new license file
received and installed.
r. ETAP software license expired May 16,2011. Working with Maciej and vendor for
renewal. Renewed. License installed.
s. Oracle Kerberos support – expires 5/27/11; $1600; Submitted request to vendor for
renewal. Working with Robin Weaver to sort this out.
t. EXA Powerviz – expired 4/31/11 – contacted Mesbah Uddin. He is trying to get this
in place at no cost.
u. CFD ACE (expired 1/15/11) - Mesbah Uddin OK’ed to remove it from the Linux
menu. EOL process started.
v. HCSPlus – annual support expires 6/2/11; working with Univ. of Florida for renewal
of support. With Lori Brown in Civil for renewal.
w. iSqFt- expires 7/15/11; working with vendor for renewal. Will get a new license on
x. Mathtype; Ordered new version since this will be compatible with Office 2010.
y. Adobe Acrobat Pro; Ordered new version since this will be compatible with Office
z. Geomagic expires 8/17/11
aa. FBMultipier expires 8/26/11
bb. Hyperworks expires 8/31/11
cc. Solaris Maintenance expires 8/31/11
dd. Cadence, SPC, Pspice expires 8/31/11
ee. EES expires 9/1/11
We are assessing how we handle remote access for Windows and Linux users. Proposal to
modify Device DB and other back end processing.
We will be evaluating a bug tracking system (web based). Bugzilla and JIRA are 2 of the
1. Set July 18 as the date we open up Mosaic for new accounts.
2. Support meeting with Mosaic and PCS Help Desk. Action items listed.
3. We got a demo of Teamviewer app to let us manage remote access from Mosaic to any
pc. This is a great tool and productivity is increased from our support team. We have
already started to use it in specific cases. Same tool is used by ITS. We will get this in
4. We are monitoring the COEConnect daily job and why there are duplicate entries in a
5. Ansys Research license - work with Grant Ericson on issues with Mesh Editor and
6. Working with Dean Johnson on Android email synch and Exchange 2010.
7. ITS completed the work to create generic email ids for ME. Handed it off to Scott
Smith. These will be inserted in the web and rules will be set up to forward the email to
the current person who is handling this.
8. Continued to work with ITS on a generic id for letting us test faculty/staff
9. Travis and I worked with Robin Moose to reproduce the problem with ePrint failing to
print PDF files. Problem resolved with latest patch to Adobe Reader/Viewer. Will let
Robin run 2 week test cycle on the Optiplex 980.
10. Working with others to address why some USB mass storage devices are not visible on a
Mosaic Windows system. We thought it was the BIOS but that didn’t pan out.
11. Work continues to address the ProE/Geomagic issues from Jeff Raquet
12. Work continues to complete the project for ECE with 23 systems
13. Handled an external request to get the source code for WebPE.
14. Preparations are under way for the June 30 switch of NinerMail to Live@edu.
15. Working with Andrew Poindexter to address Dean Johnson feedback on Linux on Mosaic
16. We are awaiting the installation of 3 ADA desks (1 in Smith 260, 2 in CARC 109 )
17. Working with Jeff Raquet on request for assist on using Geomagic to interface with ProE.
18. Working with Chris Epting and our group to address the problems with the iMac heating
19. Turmoil on campus with other IT leaders about how to get additional toolboxes for
Matlab. It was bound to happen
20. Working with CFAC and department chairs to solicit feedback on how CTL can be more
helpful, integral to the college academic mission.
21. Other customer issues were addressed.
Help Desk Support Management:
Workstations and Servers:
Terry is coordinating the deployment of the Dell systems for faculty/staff desktop. 80
Optiplex 980 systems for faculty refresh ($50,000 funded by ITS/Provost) = $50,129 by
Mosaic; EPIC funded 13 systems.
Upgraded 55 5
Faculty and staff remaining to upgrade 25 8
Subtotals 80 13
Need to test Cell Server DB outage and impact on Windows client (Terry and Rodney).
Need most current version of AFS client [Need the most current version of AFS client on
Large file copy in AFS needs tested (Rodney) [Need the most current version of AFS client
on Windows on our AFS servers]
Upgrade to latest OpenAFS client 1.5.7xxx.[ In Process]
Rollout fix for OpenAFS client “write” performance issue. [On Hold]
Need to figure out why AFS folders magically show up on our system.
AFS testing with Outlook and OST files - installed latest client build [Need new client and
Rodney is scheduled to work with ITS to make sure our Mosaic component for logging into
Netware is covered. An email conversation with ITS has started. This project is delayed due
to resources issues at ITS.
Mosaic Application strategy efforts:
Rodney needs to fix a bug in the Mosaic Tool to analyze the data.
Lab views charts on our web - need to see if we show the LWS and MWS usage
Looking into adding more power strips in labs (where feasible) so students can take out their
laptops and work right on the table where the workstation is located.
Work on the Business Continuity Plan document continues but slowly.
probe of cx-xxx needs support (Rodney, Dave)
Digital Signage - add labmap and virtual tour to the slide show (Jack);
Dept of Insurance Equipment coverage needs to be addressed on our vehicles. (Terry,
Need to get added feature to Nagios – who to call for resolving problems
Handling of special rooms in Device DB (Help Desk, Lecture Capture)
Linux Compute server usage (LXS-ME1):
Linux X-Server usage LXS-SM1; LXS-SM2; LXS-SM3; LXS-ME2; LXS-ME3 (without the Compute
COEConnect usage statistics:
Customer Support data ticket statistics:
Personal Computer Support Work Orders Statistics:
· Updates to AppDB for all new software, upgrades.
· Installed license for new Intel Fortran compiler and C++ for 64 bit Linux – 2 seats. Need to
remove older 2 seat 32 bit Fortran
· AppDB work:
• Remove Centra
· Apps that have no support/maintenance:
· In limbo – no faculty sponsor
• Trip generation
• GRL Weap
• FB Multipier
· Linux Red Hat Support renewal
Planned Mosaic Windows Release Schedule:
AutoDesk BIM 06/28/11
Microsoft Office 2010 07/15/11
Visio 2010 07/15/11
Project 2010 07/15/11
Sharepoint Designer 2010 07/15/11
MathType 6.7 07/15/11
Acrobat X 07/15/11
Decision Tools Suite 07/15/11
Turning Point 07/15/11
Turning Point Anywhere 07/15/11
Turning Key 07/15/11
SolidWorks 2011-2012 08/12/11
GeoMagic 12 08/12/11
EES License Update Before 9/1/2011
MathCad 15 09/16/11
Visual Modflow Pro 09/16/11
VirtualBox 4.0.8 10/14/11
VirtualBox Guest Additions 10/14/11
VirtualBox Extensions 10/14/11
Office plug-in for Moodle 10/14/11
Google Cloud Connect 10/14/11
Emergency Notifications RSS Feed 10/14/11
Applications planned for Mosaic Linux:
Application + Status AppID Waiting on Scheduled Staff
version whom? Release
Comsol 4.2 contact Noras for testing comsol42 Daniel June 27, 2011 DC
Synopsys depot'd, needs ACL's fixed Jason June 27, 2011 DC
Firefox 5 Depot'd Jason June 27, 2011 DC
OpenOffice 3.3 release to linux guys for testing Bradlee June 27, 2011 BS
Waiting on faculty testing. (due Dr. Lim June 27, 2011 DC
NX client to-be-released Jason (rh5.6) June 27, 2011 BS
released - needs motd, appdb -
error: Missing Dependency: MOTD June 27, 2011 BS
libperl.so is needed by package
gnu octave IP - compilation issues Daniel June 27, 2011 DC
June 27, 2011 DC
waiting on octave install
Cadence SPB 16.5 Uploaded to afs. Waiting on
(aka PSpice aka license and response from Cadence
spb1650 Daniel June 27, 2011 DC
Allegro Design about AMS simulator. - needs icon
Entry) for Scm
RPM-based install abandoned. A
binary installation (/opt/coe) is in Bradlee June 27, 2011 BS
kile released - needs MOTD, appdb MOTD June 27, 2011 BS
got it installed. working on some Daniel June 27, 2011 DC
ask Uddin to test - Bradlee July 11, 2011 BS
Ansa (Release on July 11) Uddin
ask sponsor to test - Email has
ICCAP been sent - release on July 11th Bradlee July 11, 2011 BS
unless we hear otherwise
gtk Bradlee June 27, 2011 BS
gimp IP - gtk update needed Bradlee June 27, 2011 BS
gtk upgrade is a non-starter. Bradlee June 24, 2011 BS
Java update 26
upgrade cfengine config - Has Bradlee June 24, 2011 BS
been fixed in git.
powerviz waiting on media/license from
June 24, 2011 DC
opnet modeler 16.1 MOTD
opnet161 July 8, 2011 DC
ready to release announcement
K3B July 20, 2011 DC
Noatun July 20, 2011 BS
2nd icon/menu entry is now
Lyx removed. working on getting an Daniel DC
icon on the regular entry July 20, 2011
Netbeans July 20, 2011 BS
R (use the RPMs from EPEL) August 10, 2011 BS
Nano to-be-released August 10, 2011 DC
Thunderbird Depot'd thunderbird3110 Jason August 10, 2011 DC
In Progress - investigating
VirtualBox August 10, 2011 BS
extension pack install
Installing GCC 4.6 - Has support
for Go as a language - is needed by
GCC the octave install - Daniel is August 10, 2011 DC
working on this for Octave. Trying
to resolve some compile issues.
KDE suite/KDE 4 might not be able to be upgraded August 10, 2011 DC
Simple RPM install, just needs
Opera August 10, 2011 BS
Initial documentation complete,
pending review by Jack & Jason
In progress on downloading
Xilinx 13.1 installation media and getting local BS
Application House cleaning:
Application clean up on Mosaic Windows XP. Many applications on Mosaic Windows XP will be tagged
for removal this summer. The more we clean up on Mosaic Windows XP the easier it will be to transition
to Windows 7. These products reside on Mosaic Windows XP and we just need to make sure they are still
needed. Received only feedback from SEEM and no other CFAC members so we plan to follow this plan
about removal of applications from Mosaic Windows XP:
Atmel AVR Studio
Gas EQ Dr. Jerre Hill needs this
HEC-RAS Rob Swan need this for ETCE3242L
Implan SEEM ok if this moved to Virtual XP
MEMS Design Tools
PCA Structure on Windows
Power prep GRE
Pi ToolBox Removed from XP since it is on the VM
Pi Work Bench Removed from XP since it is on the VM
STAAD Pro Stays on for Dr. Matthew Whelan
Syncho Sim Traffic
Ultiboard Maciej Noras requires this for Senior Design
Van Dyke Sure Trak
Win STABL Rob Swan need this for Senior Design
Win TR-55 Rob Swan need this for ETCE3242L
The following plans are to be made public to all COE departments by the CFAC members.
Feedback from CFAC members to Jack is needed by May 13:
Ansys 11 and Ansys CFX on Windows is planned to be removed in June 2011 –available only
on Mosaic Linux.
COMSOL on Windows is planned to be removed in June 2011–available only on Mosaic Linux.
Abaqus on Windows is planned to be removed in June 2011 –available only on Mosaic Linux.
ANSA on Windows is planned to be removed in June 2011 –available only on Mosaic Linux.
Cadence SPB on Windows is planned to be removed in June 2011 –available only on Mosaic
CPlex Ample on Windows is planned to be removed in June 2011 –available only on Mosaic
EMACS on Windows is planned to be removed in June 2011 –available only on Mosaic Linux.
Ensight on Windows is planned to be removed in June 2011 –available only on Mosaic Linux.
Exa Powerviz on Windows is planned to be removed in June 2011 –available only on Mosaic
Intel Fortran Compiler on Windows is planned to be removed in June 2011 –available only on
Labview on Windows is planned to be removed in June 2011 –available only on Mosaic Linux.
Maple on Windows will be removed in June 2011 -–available only on Mosaic Linux.
Mathematica on Windows is planned to be removed in June 2011 –available only on Mosaic
Mentor Graphics on Windows is planned to be removed in June 2011 –available only on Mosaic
ModelSim on Windows is planned to be removed in June 2011 –available only on Mosaic Linux.
Star CCM on Windows is planned to be removed in June 2011 –available only on Mosaic Linux.
Tecplot on Windows is planned to be removed in June 2011 –available only on Mosaic Linux.
The GIMP on Windows is planned to be removed in June 2011 –available only on Mosaic Linux.
VIM on Windows is planned to be removed in June 2011 –available only on Mosaic Linux.
Xilinx WebPack on Windows is planned to be removed in June 2011 –available only on Mosaic
Products or Application Projects that need to be addressed:
a. LabView on Windows
b. Cygwin on Windows
c. Decision Tools 5.5
d. Adams patch
e. Netbeans Windows
f. Latex issue with performance needs addressed
g. LS-Dyna license needs installed (we are using URC)
h. Implement the 30 days expiration notice when accounts are about to expire
* These packages are used by different departments and we should reach out at CFAC to make them aware
of the coming upgrade.
Vacation: June 21; July 25 – Aug 7
Was on vacation (June 20-24)
Comp time: 0 hours
Granted access to Linux software tracking spreadsheet to Will Gortney
Migrating our infrastructure from Solaris to Linux:
RHEL5.6 workstation upgrade
o More testing of the 5.6 bare-metal build
1. All AFS volumes migrated.
2. Migrate Linux fileserver to YFS RPM’s – Planned for summer. Separate from RHEL5.6
3. Update File servers to RHEL 5.6 with latest patches
Web Server migration off Solaris: (Solaris server is off. Monitoring and fixing Linux issues)
1. End goal: 2 Linux web servers, load balanced; 2 Linux test servers.
2. Update Web servers to RHEL5.6 with latest patches.
3. Monitoring the web servers, review logs for any odd errors that can be indicative of an
issue – ongoing
4. Investigate load spikes that might be related to livehelp. Livehelp causes a high CPU load
because of mod_security. I have to isolate the rule or rules that cause the high load.
5. Investigate how to use the PHP APC module without segfaults.
Printing migrated off Unix:
1. Plan to have this done by end of summer.
2. (Eugene) Set up a Linux print server test by July 20
Back End file servers support (VLDB, Kerberos) migrated off Unix:
1. Plan to have this done in the summer.
Oracle servers migrated off Unix:
1. Plan to have this done in Spring 2012
MySQL Serves migrated off Unix
1. Plan to have this done in Summer of 2012
Provide training and documentation for the college on Linux. - ongoing
Install ESXi on the telehealth-host machine for Dr. Hargrove – waiting on hardware snafu
Plans for the coming week:
Release java, pidgin, and NXclient upgrades
Work on the rhel5.6 desktop build from bare-metal
Write up the Linux print server requirements for Eugene
Prepare for upgrading the Linux servers to RedHat 5.6
Assign tasks for new 2nd Linux Admin
Plans for June/July:
Prepare for upgrade of servers to RHEL 5.6
Set up a test print server without accounting (Eugene)
Finish the RHEL5.6 bare-metal build on the clients
Upgrade to RHEL 5.6 on backend servers
Upgrade the fileservers to use the YFS openafs RPMs
Upgrade sqlplus (oracle driver) on Linux
Port solaris printer accounting to Linux (Eugene)
Create a Kerberos server build on Linux
Create an AFS cell (VLDB) server build on Linux
Look into bigfix alternatives (puppet?)
Attended weekly staff meeting
Resolved Mosaic user account issues, disk quota, etc.
Reviewed the results from the bad acl web-scanner script
Reviewed the results from the web-scanner file change script
Added several TA’s to the mosaic_help_editors pts group for Gourtney
Livehelp is no longer chiming and sending pop-up notification that a chat is being requested
Researching alternative open-source live chat solutions
Installed and configured LiveAdmin. Did testing of this potential alternative system
Working with Gina on making some changes to the ECE website
Fixed some formatting of the photos and content in the ECE Faculty/Staff directory
Rolled out a fix to MEES, ECE, CEE, ET, and SEEM so that alphacontent does not number the
people in the directory listing
Printer Mgmt App
Discussed schema layout with Shane, answered his questions, made several table changes per his
Senior Design App
Made some database changes for Mark Plover
Regenerated the database schema image and doc to the documentation directory
Made the new issue the current issue
Migrated the past issue to the archive menu
Made several improvements in the layout
changed the redirect on coe.uncc.edu/NORM
Granted Karina the “publisher” role for MAPS so she can update it.
Made changes to the MAPS menus for Karina
Granted Patty and Linda Thurman the “publisher” role for SPART so they can update it.
Researched website translation tools for Joomla and for WordPress. Translators based on
google seem the best
Found one called gtranslate that has an extension for Joomla and a plugin for WordPress
Testing it out on the Mosaic site (Joomla) and on our Mosaic KB site (WordPress)
Looking into doing a custom theme for our WordPress sites
Working with Crystal on it.
Mosaic KnowledgeBase (KB)
Created user accounts for all of the TA’s with appropriate roles.
New KB go-live
Upgraded several plugins
COE Student Orgs
The departure of Jennifer B. has created a potential gap in keeping up with COE academic
Created a new WordPress network to host all COE academic student clubs websites
Working on migration of a couple of sites to it for testing, etc…
Upgraded several WordPress plugins
Upgraded several WordPress plugins
Created a site “mosaicta” for our Mosaic TA’s for internal TA and testing purposes
Created user accounts in it for: Armando, Sean, Gorney, Jack, and Andrew P and made them
admin of the site
Mosaic Health Monitor
App needs to retrieve the following info about a Mosaic acct: disk quota, print quota, print
Will create an oracle package with several functions to return the needed information about the
current Mosaic user
Research to mobilize all of our Joomla-based websites
Found a proven Joomla extension that handles the majority of mobile devices automatically
Will be testing it with various mobile devices.
Waiting to move the enhancements to production
Will run my SQL script to optimize the support database on production afterwards
Need to look at the new features/benefits of MySQL version 5.5 and researching the migration
path to it
Need to look at new features/benefits of Joomla version 1.6 and researching the migration path to
Need to check all of our Joomla extensions to see which ones are already compliant with Joomla
• Worked issues with 4 iMacs in Smith 229 & Smith 225 Labs
• Worked issue with podium in CARC 109
• Replaced defective power supply in mws701 in CARC 113 Lab
• Replaced Optiplex 980 for Robin Moose with Optiplex 780
• Reinstalled lws70 / mws1170 in Woodward 237 Lab
• Working issue with Phy Plant for Smith 253 server room main
AC unit compressor #2 High pressure
• Communicated with Phy Plant about timeline for power outage in Duke on 06-17-11
• Phy Plant responded that ATS switch time to generator if from 3 to 18 minutes and
that we should have min 2 to 3 hours of run time on all UPS
• Bad cooling motor on cooling assembly for Smith 253 AC unit. Motor has been replaced
• Cleaned 11 Optiplex 745's to ready for redeployment
• Registered 11 Optiplex 745's so they could be built as Mosaic XP machines
• Installed 11 Optiplex 745's to replaced old GX280 in Smith 349 ENGR1201 TA Offices
• Wiped 9 Optiplex 280's and removed info from DeviceDB and network registration
• Delivered 9 Optiplex 980 computers to ET for redeployment to standalone labs in ET
• Off Wednesday to work on storm damage from trees and lightning
• Working on data migration from fs-me1 to Linux AFS servers
• Investigated issue with unrecognized hard drive that Will has from Jeff Kimble
• Follow up with Robin Moose about how Optiplex 780 was working for her
• Continue testing Linux backup4 machine and tape drives
• Building volumes and mounts in AFS as requested
• Replicated volumes as requested by Mosaic Staff
• Working to perform normal job duties
• Performed weekly AFS backups to tape
• Working to reorganize storage rooms
Vacation: Sept 6 - 9
Oct 10 - 14
Oct 25 & 31
Nov 21 - 23
Dec 19 - 23
week ending 6/26/11:
* AcroReader 10.1 testing.
* Work on incorporating the "WuInstall" program into the system
patching process. This will take longer than expected, so the June
patches were downloaded manually and the regular repackage process
* Download, package, test Microsoft XP security patches.
* Discussion about "draft note about Microsoft Security patch MS11-043
and the Open AFS software" problems.
* Testing and rollout of the June 2011 Mosaic XP Maintenance Update.
* Worked with Dave Whisler to incorporate a Device Database option to
populate "testbuild" group with applications for a pre-update test.
Dave is working on this.
* Helped Dr. Ray Tsu with a PDF issue, and a web-site auth problem.
* Discussion of iMac machine heat issues with Roy. Roy seemed to be
of the opinion that there should be no effect by adding a third
partition (MacOSX) to our disk partitioning scheme. Also discussed
CPU "throttling" options. The discussion resulted in a change
made, during the XP update, that sets the XP power option so the
disk will "spin down" after 1 hour of non-use. This may or may
not have any desired effect, or even work at all in our environment
since our disks are almost always accessed (so they would never
"spin down" anyway). The side point is that the disk should be
able to spin constantly (no spin down) and run reliably in the
iMacs. This "spin down" setting might also affect power usage.
* Altered drive designation for Jack's external USB disk. Added
code into the XP logon and update scripts to prevent usage of the
Mosaic drives by USB "devices".
* Added code into the Mosaic XP update script to use a file called
"mosaic_update_stop_message.txt" to alert users that the Mosaic
update is "uncorrectable" without the manual efforts of a Mosaic
* Status report, and Wednesday staff meeting.
Close Mosaic tickets
Meet with PCS to discuss workload/issues
Opened work request for Smith 225. The room was warm again. (2012001193)
Opened work request for Smith 260 to have bulbs replaced (2012001194)
Opened work request for Duke 323 to have bulbs replaced (2012001195)
Opened work request for Smith 225 to have bulbs replaced (2012001199)
Opened work request for Smith hallway to have bulbs replaced (2012001200)
Opened work request for Smith 202 to have bulbs replaced (2012001350)
Met with Patty Tolley to discuss the option of placing the PCS laptop information on the desk the
parents sit on during SOAR. This will alleviate the number of parents who enter the PCS office
and get the material. Patty does not have a problem with this.
Created guest account for Dr. Hildreth research student
Resolved PC issue with Dr. Young
Interviewed and hired Mr. Terry McNeill as a Mosaic TA
Interviewed Mr. Andrew Dodds
Extended an offer to Mr. Andrew Dodds as a Mosaic TA
Confirmed summer appointment TA ‘s with Lee Ann Parker
Assisted Qiuming Wei with Skype issue
Closed ITS tickets assigned to Mosaic that have been resolved
Scrubbed Mosaic tickets
Continue to address door access issues
Bi-weekly TA project meeting
Assisted SOAR student with laptop purchase questions (Alex Vogl)
Provided Asis Nasipuri with scanner and printer purchase advice
Met with Shane Wighton to speak about printer/plotter/supply database
Started working on Microsoft Office 2010/2007 comparison document for faculty/staff
Sent COE faculty/staff message concerning this weekend’s PC patch/updates
Provided Peter Tkacik with 26 training account for an impromptu class
Printed weekly Mosaic lab/classroom schedules
Attended Team Viewer demo meeting
Attended SOAR session
Attended ET transfer SOAR
Troubleshooting Live Help
Weekly report for the week of: 6/20/11
Went to Mosaic Staff Meeting on Tuesday
Went to Mosaic and PCS Project Meeting
Monitoring and working on Mosaic and PCS tickets and Work Orders
Monitoring cameras, Live Help and Nagios
Processing print quota and color printing requests as they come in
In Progress – Images for the Levine Scholars Laptops:
- All Macs have been completely imaged and recorded in the spreadsheet
- Took pictures of all the iMac serial no. for our records
- The Dell image has been “syspreped” too many times to be uploaded to the server; working
on recreating/fixing the Dell image sysprep issue
Setup the PCS office for SOAR for June 20th and 22nd – put out more supplies and flyers as they
ECE Lab PCs Imaging Project: Action Plan – A July 4 date was given to get the following
[Sean] Pick up the current master system with the current image.
[Status: Done on June 3, 2011]
[Eddie] deliver to Sean in PCS a new system from W204/232 to use as a test system.
[Status: Done on June 9, 2011]
[Sean, Eddie & Jim] Review all the software in the current image and what additional new
software is needed, what updates are needed to the existing image. Make sure there is a final list.
[Status: Updated: Here is a list of the software that was agreed to on June 3, 2011:
Office 2007 (updated)
Labview 2010 SP1 (2011 Release) with Lego Mindstorms add-on
Antivirus: Microsoft Security Essentials
OpenAFS – offered WinSCP as an alternative
Bricx Command Center 3.3 (C Complier)
6/22 – Waiting for the OK from Jim on the OpenAFS alternative.
[Sean and Eddie] Get all 15 systems from W204/232 network registered with ITS. I’ve acquired
all the information from the new computers except one. The last computer could not be located
and Eddie will work with Jim to get the Mac address and serial no. for that computer.
[Status: To Be Completed on June 20, 2011 – 14 of the PCs have been registered, one computer
(location to be identified by Jim) remains.]
[Sean] Build a new image from the current image. Install this image on the test system. Get this
test system to Eddie for his review and testing. Need quick turn around on this.
[Status: Done on June 10, 2011;
Delivered a system with the new Master image to Eddie Hill on June 10, 2011; notified Jim
Conrad of the delivery.
To meet the project deadline we need for Eddie to test and give the ok on the master image to Sean
by June 20th.
[Status: Updated: Spoke to Jim and offered another solution to OpenAFS on Windows 7 64-bit.
Provided 2 solutions to Jim (FTP and WinSCP).]
[Sean and Eddie] Determine the best way to get the new image onto the 23 system (W231,
W204/W232) – complete the set up by July 4 or earlier.
[Status: Updated: Use external hard drives to image computers in the lab. Each PC takes
approx. 15 minutes to pull down the new image.]
Requested an update from Mike Carr as to the status of the stolen laptop (for SEEM – waiting for
Requested a quote from Lenovo for Marion Cantor and Qiuming Wei; received a quote from
Lenovo that was almost double the price Dr. Wei quoted on the Lenovo website – working with
Lenovo and Dr. Wei to reduce the price
Provided Jack with information from the replacement laptop received from HP along with the
complete HP inventory in PCS
Provided Patty Tolley with and update on how to get the MVA add-on for SPSS/PASW 18
working on her laptop; the authentication code previously provided by IBM activates the add-on
via the license management software
Created a Web Work Troubleshooting Guide as a quick reference for the Mosaic Helpdesk; sent to
Jack for review and made adjustments
Requested additional PCS business cards through Beverly Guessford
Reactivated the Mosaic account per ticket no. 8876 – issue is closed
Assisted Deb Sharer with COEConnect – ticket no. 8882 – issue is closed
Assisted Patty Tolley with COEConnect – issue is closed
Provided Nan Bousaba with instructions on how to acquire Microsoft Office via the Home Use
Reviewed and tested the LiveHelp replacement offered by Dave
Assisted Kimberly Warren with information regarding a replacement battery for her campus-
owned Toshiba laptop
Followed up with Beverly Guessford as to the status of the PCS business cards; waiting for an
Assisted Lee Ann Parker with reinstating a Mosaic account for her student worker (Orela Wayne)
Contacted Mike Herman and Phillip Brown regarding publicity for an award received by Dave
Went with Will to power on all Mosaic lab PCs due to the power outage over the previous
Printed the updated lab schedules for the Mosaic helpdesk to post outside each lab
Assisted Jennifer Shoe with troubleshooting a monitor issue over the phone
Was out of the office on Friday
-Added EReg to Autodesk license file for evaluation purposes.
-Resolved Nagios status issues on ls-me1 and ls-me3, OPNET licensing issue, and Tecplot licensing issue.
-Prepared Mosaic Virtual XP VM with Autodesk BIM software for distribution.
-Gave Crystal Barton access to COE Connect II code.
-Began communication with Geomagic regarding upgrading to version 12.
-Looked into Cadence licensing upgrade; handed this off to Jack.
-Investigated odd behavior from thrice-daily COE Connect update script.
Daily meetings with Andrew to make sure we stay on schedule this summer.
Investigation of Ticket 8607. Some progress has been made on the ticket.
Investigation of Ticket 8883. Mosaicd.cmd startup script was not running. Had to force group
policy refresh on machine.
Contacted through email Palisade Decision Tools Suite support team. The applications inside the
suite reported the license as being read correctly, but the license manager application could not
read the license. Support team said this will not cause an issue because the individual applications
are reading the license correctly.
Updated Mosaic Windows Release Schedule.
Replied to several questions from PCS about various errors or questions about the update.
Investigated Pro E not communicating with Geomagic Studio 11. Was unable to find solution, but
gave Andrew Poindexter some ideas to try next.
Contacted Robin Moose to run an experiment with Adobe Reader on her machines. Her issue was
printing PDFs from Banner or Outlook. Upgrading Adobe PDF Reader fixed her problems.
Wrote ‘syssetup’ scripts for Adobe Acrobat X.
Prepped the update (update baseline, application list, etc) with Rodney, and performed update of
the labs on Friday afternoon – Saturday morning.
Fixed issues on machines in which that update failed.
Out on leave
Jack and I met with Bill Heybruck to discuss the close of the Senior Design Administration project and the
import of the existing data from the old MS Access database. The majority of the work done last week,
however, was testing and bug fixing anything that was found in that testing. Three database changes were
made, first, the login field in the student table was extended to 50 characters, second, the same change was
made to the facstaff table, and third, the dept field in the dept table was extended to 50 characters. This
project is very close to completion.
Lots done this week! Got some programming done, lots of research, and it's been going good so far! Done
Remctl - Plenty of work done here. Got some help from Roy mid-week to get this project rolling. I had
been making a few small mistakes that have since been fixed, and remctl is working as planned. Still
waiting to hear back from William as to their usage on pskill, as well as I need to plan out what all
functionality needs to be incorporated. As it stands I have a working proof-of-concept that allows you to
reboot, shutdown, kill a process/user, and list running processes. Additionally, a very basic ACL is in place,
Firefox - This is turning in to be quite a nightmare. As it were, Firefox 5 has been released, and contains
some very big security fixes. However, Firefox 5 does not include WebGL. Firefox 4 does, but doesn't have
these same fixes. Daniel was able to get both versions installed (I believe to AFS), but we'll need help in
figuring out which to deploy.
Mosaic VM Image - I've been able (finally) to get a VM image working. I was running into a lot of issues
with VirtualBox crashing on me - The new version (4.0.8) is much more stable than what we have currently
Gimp / GTK / Glade - Now that I've actually been able to get an image of Mosaic Linux running I should
be able to move forward with this installation. Previously I would run into issues that replacing the libraries
needed would cause serious issues to the operating system running.
Ansys - Working with Grant to figure out the Ansys CFX issue - so far it appears that we don't have the
features needed installed - there is an error log that I need to post onto the ticket yet.
Nagios - Been playing around and experimenting here in preparation for monitoring the /tmp partition on
many computers. It's been going great so far, and I should be able to deploy it as soon as I get cleared for it.
5.6 Build Media - As it turns out the X issue I was having previously is non-critical. While there is no
graphical progress bar, the installation does complete successfully, and I am able to use the machine
Chainsaw - Being that all of the RPM's I've found for this so far have serious dependency issues (needing
newer versions of RPM for instance) I've created an install in the /opt/coe tree of my local computer. I still
need to do a bit more testing before it goes to AFS, but it's been working fine so far.
DropBox - Got documentation in place on how to use this. I will likely be sending that in to Jack and Jason
to double-check today, but it's a fairly simple process.
OpenOffice - I haven't been having any issues using this (I used the newer version for designing the
DropBox documentation) so I am ready to push it out as soon as I can nail down a list of what RPM's we
need to install and remove.
Kile - The RPM I found seems to be working fine, though I personally don't know much about LaTeX to
And that's been it for the week, looking forward to the week ahead!
* Numerous ticket system enhancements
Weekly Report - June 20, 2011
Fixed several small bugs in the Mosaic Anywhere Monitor. Tested out several new plugins with Dave: a
livechat program and translation app. Assisted Dave in also tracking down an LDAP error in the student
orgs website. Finished the Joomla Image Sizer and resized all of the images on all the COE sites. Created
a mock-up for the new WordPress template and made the template Friday night. Assisted Mike with a few
changes on the newsletter site. Started working on COE Connect 2 but making a custom Help window that
autodetects the OS and displays the appropriate HTML help files.
Lyx: Still trying to get the icon to show up. Duplicate entry removed though.
Put nano 2.2.6 into extra_update6/updates-testing.
Uploaded Thunderbird 3.1.10 to afs.
Made some progress on figuring out how to open thunderbird links in FF by default.
Found out from Cadence that AMS/Pspice is indeed only supported on Windows.
Worked on reinstalling Cadence SPB with new control file.
Uploaded Firefox 5 to afs.
Worked on compiling gcc 4.6.0 and deps. Working on some compile errors.
Octave: waiting on gcc.
VLC: made some progress by rebuilding the rpm to include a dep with Bradlee's help. Found that there are
several runtime deps needed.
This past week I got the print quota application ready for beta testing. I fixed a major bug in the way the
application managed local and network printer supplies. I also fixed many display bugs in Internet
Explorer. I fixed the auto-notification feature exposed adding and deleting notification recipients from
within the application. I got the various user roles up and running(they were non-functional). I added the
ability to track the page count when a supply was replaced and the average number of pages a supply lasts.
I added the ability to view a user's network print history. I added the ability to set a printer supply
description. I added input verification to many of the inputs. I began implementing "individual" supply
collections. I got input from the people that would be using the application and made modifications as
appropriate. I also fixed many other small bugs in the application.
Jack M. Stein
Assistant Dean and Director of Engineering Computing
William States Lee College of Engineering
University of North Carolina at Charlotte
224 Cameron Research Center
9201 University City Boulevard
Charlotte, NC 28223