New York City Housing Authority Eliminates 73,000 Repair Work Orders from Its Backlog
March 11, 2013 - The New York City Housing Authority today announced that it has reduced the number of open
work orders from a peak of over 420,000 to less than 350,000 as of March 1, 2013. The reduction is a result of
NYCHA’s Action Plan to improve its efficiency in responding to maintenance and repair work orders.
(PressZoom) - March 11, 2013 - The New York City Housing Authority today announced that it has reduced the
number of open work orders from a peak of over 420,000 to less than 350,000 as of March 1, 2013. The reduction is
a result of NYCHA’s Action Plan to improve its efficiency in responding to maintenance and repair work orders. This
decrease of approximately 73,000 work orders positions NYCHA to achieve its goal of reducing the backlog by the
end of 2013.
“We continue to make solid progress in reducing the backlog in repair work, which will only serve to enhance the
quality of life of our residents,” said John B. Rhea, NYCHA’s Chairman. “NYCHA will continue to make systematic
improvements to prevent the development of future backlogs.”
“The hard work of every employee, along with better utilization of our resources, has put NYCHA on track to meet its
target of providing quicker responses to residents’ needs for maintenance and repairs,” said Cecil R. House,
NYCHA’s General Manager and Chief Operations Officer. “While we are still in the early stages of our Action Plan,
we have already begun to implement changes that have eliminated barriers to increased productivity and allowed
our workers to be even more efficient.”
As NYCHA continues to implement the Action Plan throughout the year, residents will begin to see shorter wait
times for work in their apartments. NYCHA has significantly improved its ability to close outstanding work requests
following implementation of its Action Plan. While some components of the Action Plan remain to be implemented,
as of March 1, NYCHA will add 388 workers to support work order closure, including another 200 skilled trade
workers added since January 2013. NYCHA also added 176 workers for maintenance and repair through an
allocation of $10 million from the City Council.
NYCHA has also improved its performance management systems; improved the availability of material; and
improved work order coordination and planning. The Authority’s ultimate goal is to respond to corrective
maintenance requests within an average of 7 days, and to complex maintenance requests within an average of 15
days. Emergency repairs will continue to be handled within 24 hours.
NYCHA is executing the Action Plan within its normal Operations budget of $500 million, along with savings created
from Plan NYCHA initiatives that include reducing administrative costs. The Action Plan was devised by NYCHA
management with input from employees, residents, the labor unions representing NYCHA workers, and advocacy
groups. NYCHA will continue to provide regular progress updates on this initiative on its website,nyc.gov/nycha.
Contact: Sheila Stainback or Zodet Negrón at 212-306-3322 or email@example.com