INVOICE

Meg Salter Meg Salter is an organizational consultant who has supported private, public, health and nonprofit organizations in setting the conditions to support complex change. She has coached leaders, facilitated groups and consulted with boards, management and staff. Her content expertise is in the areas of Strategy, Human Resources, Organizational Design, Marketing, Communications and Change Effectiveness. As a facilitator, Meg specializes in complex, multistakeholder, high profile issues. She uses a variety of small group and large scale engagement processes to enable participant involvement, dialogue, multi-faceted thinking and substantial progress against organizational aspirations. Her previous experience includes Managing Consultant with the global firm Right Management Consultants, and the Canadian firm PeopleTech Consultants. As an executive with Royal Bank of Canada she had national roles in Quality Management and Marketing.    25 years experience in enabling organizational change and effective leadership; an independent consultant since 1999 diversity of experience with large corporations, medium sized businesses, public sector, foundations and non-profits integrated approach that pays attention to both the hard elements of organization design, structure and process and the soft elements of people, capabilities, morale and the ability to absorb change recognized thought leader who has published, led workshops and presentations in the area of complex change global background, having studied and worked in the UK and Belgium; conversationally functional in French taught at the graduate business school level (Strategic Human Resources Planning for Humber Institute of Advanced Learning & Technology) Board Member and Past President of Friends of the Heart (meditation and yoga); meditation instructor and coach     Meg Salter, 34 Eastbourne Avenue, Toronto, Ontario M5P 2E9 Canada 416.486.6660 Fax: 416.486.6662 meg@megsalter.com August 2006 | Page 2 Private Sector Clients     Quality Meat Packers Ltd. – Human Resources assessment, 2005 (with Corporate Partners Intl.) Minolta Corporation – National Annual Business Meeting (with Pettit Integrated), 2003 Fast Company – Open Space Event “Thriving in Turbulent Times”, 2001 Pfizer Canada/ Warner Lambert o o o o o o Customer Services Group, post merger leadership retreat (incl. Open space ), 2000 Strategic Planning & Development group off-site, 2000 process mapping and supply chain management, 2000 Oral Care Product group team building, 2000 Customer Marketing & Merchandising group annual planning, 2000 Senior Leadership visions and strategy off-sites, 2000    Shell Canada – Virtual Team Effectiveness (with Telecommuting Consultants Int'l), 1999 – 2000 CGU Group Canada Ltd. – post merger change integration, 1999 Baxter Canada o o Senior Leadership Team Vision and Strategy development, 1998 Competency Modeling for a changing sales force, 1999      Toronto Stock Exchange – 360 degree feedback process, 1998 Watergroup Canada – Sales Force competency modeling, 1998 ScotiaBank - competency modeling, 1997 Oerlikon Aerospace – post-downsizing leadership and staff alignment, 1995 Royal Bank Financial Group o o o o o o best practices in Teaming Strategies research, 1997 development of competency model for Quality Managers, 1996 Multiple groups “Getting Started in Benchmarking” training 1994 – 1996 Human Resources Dept. best practices in recruitment, 1996 Workplace Learning Benchmarking, 1996 development of Team Effectiveness training book, 1995 August 2006 | Page 3 Public and Non-Profit Clients                     CCC Canada/USA – Stakeholder Engagement, 2006 Make a Wish Foundation of Canada – Board and staff retreat, 2006 The George Morris Centre – Human Resources/ culture assessment, 2006 Campus Co-operative Residence – Board retreat, 2005 Tyndale University College and Seminary (with Pettit Integrated) market and stakeholder assessment, 2005 Toronto Transit Commission – Employee research (with D. Aaron & Assoc), 2004 Pediatric Oncology Group of Ontario – board retreat, including stakeholder research and Open Space, 2003 National Network of Environment and Women’s' Health – Partners Meeting (incl. Open Space), 2003 Ontario Cancer Research Network – Stakeholder engagement re establishing a Tumour Bank (incl. Open Space), 2002 Canadian Breast Cancer Research Institute - Board Meeting (incl. Open Space) 2001 National Cancer Institute of Canada – Large Working Group prioritization on national cancer research priorities, 2001 Ontario Provincial Government, Management Board Secretariat – People values Open Space event, 2001 Ontario Ministry of Training, Colleges and Universities, Workplace Support Services Branch, employee engagement re ethics in the workplace (incl. Open space), 2001 George Brown College – Employee survey, 2000 Toronto Hydro – Conflict Resolution training (with Robert Harris Resources Inc.), 2000 “From the Ground Up” stakeholder engagement using Open space on homes for homeless youth (with Larry Peterson), 2000 Canadian Youth Business Foundation – Board retreat, 2000 The College of Psychologists of Ontario - Organization Design, 1999 Royal College of Dental Surgeons of Ontario – Organization Design, 1998 Homes First Society – organizational assessment and re-alignment, 1999 August 2006 | Page 4 Clients through Starfield Consulting  Ontario Ministry of Health and Long Term Care o o Public Health Capacity Review Committee – Stakeholder Consultation, 2005 Local Health Integration Networks – launch process Stakeholder Engagement, 2004  Toronto Community Housing – Tenant Representative Forum Open space, 2004 Clients through COREinternational  The Corporation of the City of Brampton: o o o Public Relations Dept. - full Organizational review, 2005 – 2006 IT Dept. – Senior Leadership team communications, 2006 HR Dept. – Organizational Design consultation    AstraZeneca Canada Inc. – Commercial Division, Organization Design, 2006 EDULINX Canada – Organization Re-design implementation, 2003 Canadian Imperial Bank of Commerce: o o o o Establishing Communities of Practice, 2002 eCommerce Division, HR Dept. multiple planning sessions, 2001 - 2002 Retail and Small Business Lending – Organization Design, 2001 Telephone Banking/ Customer Contact Centres, Directors Conferences (incl. Open space) 2001 - 2002; Organization Design 2000 - 2001  AT&T - Customer Service, Organization Design, 2001 Other Work Experience      2005, Lecturer, Humber College Business School; Strategic Human Resources Planning 1997 – 1999, Managing Consultant, Right Management Consultants 1994 – 1996, Consultation Meg Salter (Montreal, Canada) 1990 – 1994, Royal Bank of Canada; Manager, Program Development, Quality Service 1987 – 1990 Royal Bank of Canada; Manager, Marketing Services, Independent Business August 2006 | Page 5 Publications and Professional Speaking Engagements     ”Complexity Tools for Effective Mergers and Acquisitions”, Conference Board of Canada, November 2005 “Transformative Languages for Change”, ACCORD, Vol. 8, June 2004 “Managing Risk: What’s Different About Uncertainty?”, Strategic Leadership Forum, May 2004, panel speaker and white paper “Collaborative Research into Open Space Technology, Self-Organization & Emergence” Ryerson University, Open Space Institute of Canada with L. Peterson and HH Owen. Codesign, 2003. “Facilitating Organizational Change: Lessons from Complexity Science”, Organizations and People, 2002, book review. O & P is the quarterly journal of AMED (Association for Management Education and Development), U.K. “Organizations as Complex Systems” ACCORD, 2002, workshop “Being Present at Work: A Calm Point at the Center of the Storm”; Center for Spirituality at Work, 2002, workshop “Living with Complexity: Lessons from Open Space”, Organizations and People, August 2001, Vol. 8, No. 3 “The Practice of Presence”, International Association of Facilitators, 2000, workshop Institute for International Research o o  Corporate Controllers Conference, Benchmarking presentation, 1996 Advanced Customer Satisfaction Processes Conference, Benchmarking presentation, 1995       McGill University, Concordia University - Total Quality Management presentations, 1994 August 2006 | Page 6 Professional and Community Service     Associate Editor, Organizations and People (AMED Quarterly Journal - UK), current Board Member and Past President, Friends of the Heart, 2000 - 2005, Meditation and Yoga Board of Directors, Montreal Community Loan Association, 1994 – 1996 Marketing Advisory Board member, Devcap Mutual Fund (Washington, D.C.), 1995 Memberships    Association for Creative Change in Organization Renewal and Development (ACCORD) Open Space Institute of Canada Plexus Institute (complexity and adaptive systems) Recent Training           Designing Effective Changes, Human Systems Dynamics Institute, 2006 Appreciative Inquiry for Organizational Change, J. M. Watkins, R. Kelly and M. McKenna, 2002 Open Space Facilitation, Transformation and Leadership, with Harrison Owen, and Larry Peterson and Associates in Transformation, 2001 Requisite Organization, Senior Practitioner Workshop, Elliott Jaques, 2001 Leading Change, Right Management Consultants, 1999 Open Space Technology, Facilitator Training, Harrison Owen, 1999 Advanced Facilitation Skills Workshop, Lehtonen Management Consulting, 1998 Requisite Organization – Advanced Training, Elliott Jaques, 1997 Facilitation Skills for Team Leaders, Ingrid Bens Consulting Assoc. 1993 Quality and process improvement training, e.g. Advanced Benchmarking Techniques, Seven Management and Planning Tools, Starting Teams, Creativity Skills, Internal Consulting Skills, 1991 – 1994 August 2006 | Page 7 Formal Education   Master of Business Administration; Boston University, Brussels (Belgium): Marketing, 1986 Bachelor of Arts; University of Toronto, 1974