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SUMMARY: More than 20 years of award-winning management experience in e-Commerce, Cable, Utility, and Telecommunications. Areas of expertise include strategic planning, project management, operations reengineering, and contract negotiation. Adept at leading product development, business management, and customer service processes. Proven ability to turn around failing operations and reduce costs. Highly knowledgeable in finance management, including revenue, expenses, and budgeting. Innovative and resourceful, with excellent problem solving abilities. Able to lead and motivate teams and individuals. Outstanding presentation and communication skills. EDUCATION: BS, Dual Major in Business Management and Computer Science, Ithaca College (1981) Graduate courses in Business Management, Bridgeport University PROFESSIONAL BACKGROUND: The New Power Company, Purchase, NY 2001 – Present Director of Operations and Technology  Oversee operations for $270 million deregulated utility company marketing gas and electrical products to more than 750,000 residential and small business customers nationwide. Produced dramatic improvements in revenue collection in less than one year.  Responsible for arranging and managing $50 million in contracts with third-party suppliers and 13 vendors.  Produced $9 million increase in monthly cash flow through introduction of revenue-exception handling processes.  Developed and initiated new outbound collection campaign to commercial accounts with past due accounts. Campaign realized more than $6 million in recovered revenue.  Designed and implemented Collection and Treatment system, resulting in 12% reduction in bad debt expense.  Negotiated third party incentive-based collection contract. Agreement placed accountability on third parties, and included performance measurement process. 
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