WORK CANDIDATE JOB
More than seven years of senior and executive-level management experience in operations, sales support, development, and e-commerce fields. Able to develop and direct highly successful departments and teams. Proven ability to increase efficiency and reduce costs, thereby increasing margins. Adept at leading national teams and projects in information technology, quality assurance, development, and technical support. Skilled in strategic planning, and at creating and implementing policies and procedures. Strong skills in data center management, order processing system development, backend systems management, and customer service. Familiar with working in conjunction with sales and customer service departments. Background in managing technology, team, and business unit migrations. Innovative manager with excellent problemsolving abilities. Outstanding presentation, motivation, and communication skills.
Gateway Inc., Beverly, MA 2000 – Present Director of IT, E-Commerce for one of world’s largest computer manufacturers and distributors. Responsible for technical management of Internet-based accessory store for company’s business and consumer division. Direct development, quality assurance, and live systems for site. Prepare and manage $3 million budget. Carried out product and development support, ensuring that all systems running 24x7. Team acts as on-site technical group working with off-site help desk on any repair or troubleshooting activities. Managed groups responsible for all site functionality changes and additions, such as system changes, addition of vendors, and new customer options. Provided technical support and maintenance for accessory store web site, contributing to repeat sales and added value sales for $350 million business. Oversaw creation and launch of EDI Center of Excellence and Global Product Catalog Center. Wor