Work Candidate Job
30 Main Ave. • Riverhead, N.Y. 11111 • (646) 555-5555 • ajob@hotmail.com A highly talented Hospitality Management professional with extensive skills and experience
SUMMARY OF QUALIFICATIONS
Four years of management experience in Hospitality industry. Knowledgeable in personnel scheduling and management. Adept at negotiating contracts with vendors and suppliers. Familiar with advertising, marketing, and sales. Dedicated to providing highest levels of customer service. Excellent written and verbal communication skills.
EDUCATION
New York University Stern School of Business, New York, N.Y. BS in Management and Marketing (Dual Major, 3.58 and 3.75 GPAs, respectively) Advanced training in Marketing for Hospitality and Tourism
HOSPITALITY E XPERIENCE
Budget Host Inn, Riverhead, NY 1999 – present Assistant Manager Responsible for multiple shift management of front desk, maintenance, housekeeping, and restaurant personnel. Perform hiring and training of new personnel. Set and coordinate employee work schedules. Work with front desk to ensure quality of service. Act as final escalation point for customer service issues. Increased efficiency through implementation of computerized property management system, Roommates 2000. Researched software applications, and made final selection. Created new desk services directory, which was quickly adopted by hotel ownership. Conducted in-depth research of electronic lock systems, and prepared written recommendations for ownership. Recommendations led to planned implementation of electronic lock system for all rooms. Arranged and coordinated development and launch of hote