WORK CANDIDATE JOBSEEKER
SUMMARY: More than five years’ experience in call center management, with over 11 years of experience altogether. Highly skilled in training and supervision of customer service representatives. Knowledgeable in all aspects of call center management. Adept at developing and implementing policies and procedures. Proven ability to lead and direct multiple business groups. Dedication to highest levels of customer satisfaction. Able to create and conduct training programs. Highly familiar with negotiating and managing vendor and partner contracts. Outstanding presentation, motivation, and communication skills.
PROFESSIONAL BACKGROUND: Prudential Fox and Roach, Philadelphia, PA
1999 – 2007
Director of Consumer Service, Home Essentials (2000 – 2007). Responsible for all call center management of four business areas, Home Essentials, Business Development, Relocation, and Internet. Direct team of four business area managers and more than 45 customer service representatives in arranging and carrying out set up of utilities and other services for new home owners prior to occupancy, covering tri-state territory of New Jersey, Pennsylvania, and Delaware. Team handles over 28,000 customers per year. Work closely with in-house marketing agents, utility companies, cable and tele