beyond the box
TEAM
Enterprise Search Solution
Team Computers
Google Enterprise Professional Partners
Finding Information
• Lots of data / information getting created every minute • 1% on the Internet. Indexed and easily locatable • 99% on the Intranet.
– Very highly relevant and useful for success – Decisions are based on this 99% information daily – Timely availability will make huge impact on profits
• We are in an Information Age, dominated by Knowledge Workers.
– Information is Knowledge – Knowledge is Profits
Does It Cost To Find Information?
• Information search cost: An average of 25% of salaries of Knowledge Workers - IDC
• Employees spend 35% of productive time searching for information online
– Working Council for Chief Information Officers, Basic Principles of Information Architecture
• Managers spend 17% of their time (6 weeks a year) searching for information
– Information Ecology, Thomas Davenport and Lawrence Prusak
• The Fortune 1000 stands to waste at least $2.5 billion per year due to an inability to locate and retrieve information
– The High Cost of Not Finding Information, IDC White Paper
• An average mid-sized company could gain $5 million per year in employee productivity by improving its intranet design to the top quartile level of a cross-company intranet usability study
– Intranet Usability: The Trillion-Dollar Question, Jakob Nielsen's Alertbox
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Do Your Customers Find Information?
• Customers looking for solutions
• Searching on your website • Does he find solutions in your website? Easily / Intuitively?
• Can your website become easily searchable?
• Can you direct a user to directly look at the most preferred product and help them buy immediately? • In short – increase sales?
How much do we earn if he finds what he wants? Quickly?
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How Easy Is it to Find Information?
Easy
Medium
Hard
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On the Internet? Within your Company? Customers visiting your Website? Employees on your Intranet?
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Google Search for Enterprise
• Internet Search Technology For the Enterprise
– Millions of Searches Per Day – Leverages Google’s core research and development – 1000’s of Engineers – Delivers Google innovation to the enterprise – More than 7,000 active enterprise customers
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Philosophy: Focus On The User
• Users want Google.com search experience in the company
– – – – Outstanding Relevance Intuitive interface Sub-second response times Leverage tens of millions of testers
Not Just Google.Com But More …
– Access to Real time information – Did you Mean? – Different Results for Different Roles but for the SAME keywords – Number / Date Range Search – Multi-lingual Support – Enterprise integration with Google Desktop and toolbar
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All Your Enterprise Content - Naturally
Web Content
Portals File Shares
Secure Content
Content Mgmt
Content Acquisition: • Crawls 220 filetypes • File system crawling • Direct connection to databases • Content feed API • Partner Connectors Query Processing:
Google Search Appliance
• Google Algorithm, Keymatch; Google Stemming • Leverages existing Secrurity Results Display:
Results
• Google Standard • Templates/Wizard • Output in XML
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To Fit Your Needs
Google Mini
GB-1001
GB-5005 / 7007 / 8008
Centralized enterprise search deployment 4Million - 100Million documents or Larger document capacities
Built-in Redundancy
Search for small businesses and public websites 50,000 - 300,000 documents Sub-set of functionality
Departments or mid-sized companies 500K - 3Million documents
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Integrate Applications into ONE Skin • Increase Sales by Search on Web site:
- Key Entered: Auto Loan - Biz Context: Auto Loans stopped - Results shown: Personal Loan
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Google OneBox for Enterprise
Secure, real-time access to business information
Leverages a thoroughly proven UI design and experience
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Google Confidential
A Prescription for Making Search Better
• • • •
Start small (official intranet) Add company directory search Add high value One Boxes Migrate other data sources
– – – – Non-official Web sites File shares SharePoint sites Document management systems
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Q&A
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