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									Gattorna John

Gower Handbook of Supply Chain Management
Fifth Edition Edited by John Gattorna The ability to build and also maintain a world class logistics and distribution network is an essential ingredient in the success of the world's leading businesses, but keeping pace with changes in your sector and in others is hard to do. With the Gower Handbook of Supply Chain Management you will need to look no further. Written by a team of leading consultants with contributions from leading academic experts, this book will help you to keep pace with the latest global developments in supply chain management and logistics, and plan for the future. This book has over thirty chapters with detailed accounts of key topics and the latest developments, from e-collaboration and CRM integration, to reverse logistics and strategic sourcing, and includes case studies from Asia, Europe and North America. It looks at all aspects of operational excellence in logistics and supply chain management. The Gower Handbook of Supply Chain Management will help managers to benchmark their operations against the best-of-breed supply chains across the world. It provides a unique single source of expert opinion and experience. Reviews '...this collection of articles provides readers with helpful structures for thinking about and forming a coherent strategy for a very complex management philosophy.' Supply Chain Management (June 2003 '...it is indispensable for anyone working in the field, or whose work depends on sound supply chain management by others; which covers most of us.' Change Management Website 'This handbook offers strong conceptual and operational bases for designing and implementing supply chain networks in the twenty-first century. The elements that are so essential to supply chain management are well presented. The deeper into the book, the clearer it offers an avalanche of reference frameworks. Those conceptual models can help us to better understand the interrelationships between the supply chain parameters, operational intents, and physical movements and processes. The frameworks and models presented therefore could be used to better manage supply chain networks.' International Journal of Quality and Reliability Management , 2003 Contents Foreword, Gregory Owens; Introduction and frameworks, John L. Gattorna. Supply Chains in the Context of Customers and Strategy: The challenging new operating environment and size of the prize, John L. Gattorna; Formulating a supply chain vision, John L. Gattorna and Ming Tang; Developing an aligned supply chain operating strategy, Ming Tang and John L. Gattorna; Operating strategy: configuring segmented supply chains, Geoffrey Thomas and Ming Tang; Customer relationship management capabilities in a supply chain context, Stephen F. Dull, David N. Morris, Timothy Stephens and Mark T. Wolfe; The impact of pricing on supply chains, Greg Cudahy; Trading terms and customer account profitability, Cameron H. Hall; Contents. Operational Excellence: Supply chain network optimization modeling, Stephen N. Wagner, Jamie M. Bolton and Linda Nuthall; Supply chain diagnostics, Douglas W. Allvine and Trevor Gore; Manufacturing strategy for supply chains, Mark Reynolds; Six Sigma – improving the quality of business, Richard D. Schleusener and Andrew J. Berger; Distribution operations – design for excellence, David R. Olson; Integrated transportation management, Brooks A. Bentz; Forecasting and demand planning, Scott F. Githens; Inventory management, Geremy J. Heath and Alister Danks; Service parts management, Olaf Schatteman and Jonathan Wright; Supply chain financial performance measurement, David Walters; Supply chain performance measures and systems, Linda Nuthall; Reverse logistics, Olaf Schatteman. Supply Chain Integration and Collaboration: Creating agile supply chains, Martin Christopher; Supply chain structures to deliver value, Michael G. Mikurak and Jonathan D. Whitaker; Supply chain planning, Dennis Theis, Craig Millis, David Kennedy and Mark Pearson; Strategic sourcing and procurement, Jeffrey S. Russell and Neeraj Thukral; Securing immediate benefits from e-sourcing, Brett Campbell and Anthony Du Preez; Industry-level collaboration through

ECR, Garry O'Sullivan; Collaborative product commerce, Alejandro Cuartero, Manuel Chaure and Stefano Lorenzi; Integrated fulfilment, Jon Bumstead, Sara Ford and Roger Gillespie; Contents; Information systems strategy for supply chains, Donald S. Puckridge and Ian Woolsey. Virtual Supply Chains: E-commerce and supply chains – breaking down the boundaries, Andrew J. Berger; Best-ofbreed supply chains, Andrew J. Berger; Supply chains as vehicles for transformational change, John L. Gattorna; Third- and Fourth-party logistics service providers, Mark Bedeman and John L. Gattorna; Emerging requirements for networked supply chains, Robert Ogulin; Strategic transformation and supply chains, Michael A. Donnellan. Regional and Global Supply Chains: Globalization and regionalization of supply chains, Robert Ogulin; Supply chains in Europe, Jaume Ferrer; Supply chains in Asia – challenges and opportunities, Robert Easton, William Thurwachter and Tian Bing Zhang; The changing face of supply chains in China, Robert Easton. Other Practical Considerations in Supply Chains: Achieving supply chain alignment through behavior change, Jamie M. Bolton and Karen Dwyer; The role of knowledge management in supply chains, Wanda S. Brown; Education and skills training requirements in supply chains, John L. Gattorna and Richard S. Clarke; Building successful consulting relationships, Ken Davis and Jamie M. Bolton; Finale: The future is here at last, John L. Gattorna; Notes on contributors; Index. About the Author John Gattorna is one of the few people who have been continuously engaged in the evolution of supply chain thinking, from the early days of 'physical distribution management' (1975), through 'logistics management' (1980s/1990s), to the current 'supply chain management' era (1990s/2000s). Over the last 25 years, John has taught and researched at several universities around the world, consulted to many major multinational corporations, and published widely on the emerging subject of 'supply chains'. Indeed, John is generally regarded as one of the world's thought leaders in the supply chain management field, and continues to be much sought after as a keynote speaker on the international conference circuit.

Contents
Acknowledgements viii Foreword by Gregory Owens, Chairman&CEO, Manugistics, Inc. ix Introduction and frameworks xi John L. Gattorna PART 1 SUPPLY CHAINS IN THE CONTEXT OF CUSTOMERS AND STRATEGY 1 1.1 The challenging new operating environment and size of the prize 3 John L. Gattorna 1.2 Formulating a supply chain vision 11 John L. Gattorna and Ming Tang 1.3 Developing an aligned supply chain operating strategy 25 Ming Tang and John L. Gattorna 1.4 Operating strategy: configuring segmented supply chains 36 Geoffrey Thomas and Ming Tang 1.5 Customer relationship management capabilities in a supply chain context 50 Stephen F. Dull, David N. Morris, Timothy Stephens and Mark T. Wolfe 1.6 The impact of pricing on supply chains 62 Greg Cudahy 1.7 Trading terms and customer account profitability 76 Cameron H. Hall PART 2 OPERATIONAL EXCELLENCE 87 2.1 Supply chain network optimization modeling 89 Stephen N. Wagner, Jamie M. Bolton and Linda Nuthall 2.2 Supply chain diagnostics 105 Douglas W. Allvine and Trevor Gore 2.3 Manufacturing strategy for supply chains 120 Mark Reynolds

2.4 Six Sigma – improving the quality of business 133 Richard D. Schleusener and Andrew J. Berger 2.5 Distribution operations – design for excellence 144 David R. Olson 2.6 Integrated transportation management 156 Brooks A. Bentz 2.7 Forecasting and demand planning 171 Scott F. Githens 2.8 Inventory management 188 Geremy J. Heath and Alister Danks 2.9 Service parts management 207 Olaf Schatteman and Jonathan Wright 2.10 Supply chain financial performance measurement 218 David Walters 2.11 Supply chain performance measures and systems 248 Linda Nuthall 2.12 Reverse logistics 267 Olaf Schatteman PART 3 SUPPLY CHAIN INTEGRATION AND COLLABORATION 281 3.1 Creating agile supply chains 283 Martin Christopher 3.2 Supply chain structures to deliver value 296 Michael G. Mikurak and Jonathan D. Whitaker 3.3 Supply chain planning 308 Dennis Theis, Craig Millis, David Kennedy and Mark Pearson 3.4 Strategic sourcing and procurement 325 Jeffrey S. Russell and Neeraj Thukral 3.5 Securing immediate benefits from e-sourcing 343 Brett Campbell and Anthony Du Preez 3.6 Industry-level collaboration through ECR 358 Garry O’Sullivan 3.7 Collaborative product commerce 375 Alejandro Cuartero, Manuel Chaure and Stefano Lorenzi 3.8 Integrated fulfilment 392 Jon Bumstead, Sara Ford and Roger Gillespie 3.9 Information systems strategy for supply chains 406 Donald S. Puckridge and Ian Woolsey PART 4 VIRTUAL SUPPLY CHAINS 427 4.1 e-commerce and supply chains – breaking down the boundaries 429 Andrew J. Berger 4.2 Best-of-breed supply chains 442 Andrew J. Berger 4.3 Supply chains as vehicles for transformational change 456 John L. Gattorna 4.4 Third- and Fourth-party logistics service providers 469 Mark Bedeman and John L. Gattorna 4.5 Emerging requirements for networked supply chains 486 Robert Ogulin 4.6 Strategic transformation and supply chains 501 Michael A. Donnellan PART 5 REGIONAL AND GLOBAL SUPPLY CHAINS 521 5.1 Globalization and regionalization of supply chains 523 Robert Ogulin 5.2 Supply chains in Europe 537 Jaume Ferrer 5.3 Supply chains in Asia – challenges and opportunities 553 Robert Easton, William Thurwachter and Tian Bing Zhang 5.4 The changing face of supply chains in China 575

Robert Easton PART 6 OTHER PRACTICAL CONSIDERATIONS IN SUPPLY CHAINS 601 6.1 Achieving supply chain alignment through behavior change 603 Jamie M. Bolton and Karen Dwyer 6.2 The role of knowledge management in supply chains 619 Wanda S. Brown 6.3 Education and skills training requirements in supply chains 630 John L. Gattorna and Richard S. Clarke 6.4 Building successful consulting relationships 644 Ken Davis and Jamie M. Bolton Finale: The future is here at last 657 John L. Gattorna Notes on contributors 661 Index 681


								
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