Balanced Scorecard (BSC) F F by s1stem99

VIEWS: 20 PAGES: 16

									                                                                                             F                                 35


                                                                                                                               2
                   Balanced Scorecard (BSC)
                 F     F
                                                F           F               (       .)
        F                       F                   F
                                        F
            F                                                    F                       F       (       .)
                                                                                                                      12120
                               F 0 2564 7000
                                 0 2564 7005
                       e-mail : kaewkarn@nstda.or.th
                       website : www.nstda.or.th


                            "                                           F                "
                1. F                                                            F                                               F
    F              F
                2.                          F                   Balanced Scorecard (BSC)                      F
                                    F                                         F F                                 F


                  1. F                                           F F                                 F                     F
(                    F     F F FF                       )
                  2.                                                   3.2 F (                                    3    F
                F balanced scorecard)
36              The 10th Symposium on TQM-Best Practices in Thailand




                      F

                                                                                                   F                       F                                 (                .)           F                        F
                                                                                                                                           F F                                         F                F                   F F
                                                                                                                                                                         F         F                                          F
                                     F                                 .                                                                F       F                                                                       F
                                                 F                         F                   F             .       F Balanced Scorecard (BSC)                                                                 F 2550
                                                                                                                              F F         F F                                                                     F F
        F                                                          F
                                             .                                     F                     F                                                                                          F
                                                                                           F                                           F                 F                          .
    F                     F F                F               F                                                                     F                                         (Initiatives)                      F
                                                                               FF                                (lead KPI)                          F                                                      F
                                                                       F (lead KPI)                               F       F F
                                                         F               F                                                                                           F                          F
                           F                                               F F
                                             .                                                          Balanced Scorecard                                                         9
                                                             30                                        F F      F        F                                                                       F F F
                                                               F                                            F        F                                                                         F     F
                    F F                              F                                                        F
                                                                                                                                                                 F
                                             . F                                                          F F                                                                balanced scorecard F F
            F                  F F                                                                      BSC coreteam                                                                        F
                F                        F                                             F                           F                                         F                         F      F F
F                                                                                                                              F                                               F
                                                                               Balanced Scorecard                                                .                                             F
                                                                               F                             37
                           F                            F                               F     F
               F                     F    F  .                      F            F Balanced Scorecard
   F                           BSC coreteam F F                                Balanced Scorecard
       F                                F F                 F           F     BSC coreteam      F
                                                                F           F               F
           F           F       F        F       F                         F F            FF       F

                   F
                                                    F                      F        (        .)
                                                F                      . . 2534
                            F                   (Science and Technology Development Board : STDB)
                          F                 F                                                            49 F
                              F                   F          3       F         F
     F          (National Center for Genetic Engineering and Biotechnology : BIOTEC)
         F                               F                       F F      (National Electronics and Computer
Technology Center : NECTEC) F                                                         F     (National Metal and
Materials Technology Center : MTEC)                                          F                                   F
                                                    F
             F                                             F                            3           F     F
           F                      F           (National Nanotechnology Center : NANOTEC)
       F                                 (Technology Management Center : TMC)                          .
                     F F                                                                                       F
                       F        (          .)           F                                    F
 F                                     F
                                    .         F           111                       F
   .               .                  .                            F F                    F
               F F       4 F                          F        F
38   The 10th Symposium on TQM-Best Practices in Thailand




     . F                                                  F
       F
                              .                                   F                    F               F F                 F

                          . F                 F                                                                                        F           F
                                      F                                        F               F
      F                   F                                   F                    F                         F F
                                                                           F                       F    F
                                                      F                                                                        F           F
                  F                               F                                        F                           F                       F
              F                   F                                   F
 F                    F

                          .               F                       (Core Values)                                F (Culture)         F
          F                                                               F
                                                                        F                        39




             F
                 "                                    . F                   F                     F
        F            F                                      F       F
                 -       F            F                F        F                           F
                                (WAEJE 2009)
                 -           Thailand Energy Awards 2008                               F                  F
                     F
                 - ASEAN Renewable Energy Project 2007 from ASEAN Centre for Energy
(ACE)
                 -                                F     2550                                          F

              -              ASEAN Energy Award
            (AMEM)
              -                                 ISO9001:2000                Underwriter Laboratories,
Inc.        . . 2548
40      The 10th Symposium on TQM-Best Practices in Thailand




                                          . F                                            F                           F
             F                                                                                                                    F                                                               .
                                                                                             F                                                                        F                            F
                                                F                                                                        F                  F                                     F
                                                                                                                             . F                                          F
                                                    F                                        F F                               F       F FF                                   F
                                                            F 30                                                                                                  F                           F
                                      F


                                                                                                            F
                     1.                                                              F                   F F F                                                F
                                                        F                        F                                                bottom-up                  F F
                              F                                          F
                     2.                                                      F                   F               F            F                          F                            F
F                F
                     3.                                      F                                       F                        FF                F                                         F
    F                             F
                     4.                                          F                                                                      F            F
         F                F
                     5.                                              F                                                                              F F
                                                                                                                       F                                                                                  41
                                                                 F                 F

                                          .               Balanced Scorecard              F                       F        F     F
  F F                                                                                Strategic KPI F                 Individual Action and
Development Plan (IADP)                                                           F IAP (Individual Action Plan)                       F
          F                      F                                                                     IDP (Individual Development Plan)
                          F                                                                      F                                   F
            F                   F F                                                F               F         F      F F
        F               F                                                             F              F                                   F F
       F F                          F                                                          F               .       BSC         F       F
2550
            Balanced Scorecard            F           2      Robert Kaplan                                                                                                                    F
                 Harvard Dr. David Norton               F                                                                                                                                 F
                1992        F           Balanced Scorecard            F      F                                                                                                    F
      F F                          Business Review F F                   F
              F       F                           Balanced Scorecard                                                                                                                                      F
                              F                F                F F        F
                                                    F             F F
                    F

                                                  F                          . F                                                   5                                          F
                                      F                              F    F                                                    F       F                                                                      F
                 F            F                       F                  (initiative)                                      F
                     F                        F                                            F                                                                                          F
                                          F               F (strategy map)                     F           F               .                                          F                                           F9
 F           5                                                       .                                                                                F
                                                                .      F       F                       F                                                  F                                           F
                                                            F F                                .                                                 FF           F
             . F                                                    F F    F                                       F                                                                                                   F
     F                   F        F                               F          F                                                             F                              F
             .                F F F                                                                .           F                               F F
         F                     . FF                                           F        F                                                                          F                               F
                             F F                                         3                                                 1
 42    The 10th Symposium on TQM-Best Practices in Thailand

                                                  F                  F        F
S2 :                             F         F          F         F        F1
:                                    F F                  F   L2 :
                             F
                                                                                     F                                    43
                                 .
                       .                                                                           F              F            F
                                                                 Balanced Scorecard                                   F
        F




               4:                                                                              .

                             .                       F
                    (KPIs)                       .           F
     1. F                            .                                                     5           . F
    balanced scorecard F                                                                  F5
     2. F                            .                                                                  F
                                             F                       .                   F F   5                           .
     3. F                    .           F                               F                                       F
                                                         F "lead KPIs"                                       top-down
create bottom-up      BSC coreteam                                               F                           F     F
  F                    F F                                                   F                                       .
44                  The 10th Symposium on TQM-Best Practices in Thailand

                               4.       F                                                   F                                        F                   F
F                                                                                                               F F                      F           F
    F                                       .               F               F           F               F   F         (1                                     .
                .)
                               5. F                     F               F       F                   F                       .
                                                F
                               6. F                                                                                                          F
            F                                       F               F                           F                          F F
                                    F                                                                                                            F
                           F                                    F
                                           . F                                              F F
        F                                  F F                                F         F        BSC coreteam
                FF                     (Facilitator)              F             F                        F
                                    F (alignment)             F           F           F   F                F
                     F F               F        (deploy)        F                 F F
                       F                 F                                                     F
                .                    F                 (performance)        F                F
                                               ( Individual Action Development Plan : IADP)
                     F F                             F              . F            F




                                                        5:                          F                                 F          F
                                                                                   F                                    45
Lag KPI         Lead KPI
             Lag KPI                                                          F                                FF
     F     F F                                            F                                            F
                        F                 F                                                  F     F
              F       F           F
             Lead KPI                                                                     F Lag KPI                               F
         F F                                                                      F F                               F
                                                                  F                F        F F            F
               F              F               F                                    F
                          F                       F   F       SLA : service level agreement                                   F
                      F
                   6 F                F                        BSC                F F       F F                         KS3
                                                              1           F                                              F
 F                        lag lead KPI                                                       KS3                F
                          KS9 F                               F       F                F KS8 F
46        The 10th Symposium on TQM-Best Practices in Thailand

  F     BSC Coreteam
          BSC coreteam                                                                                                                                        F                                                             F              F
      F          13      F                                                                                                                                            F                                       F                     Think Tank
              F        F                                                                                 F

                     1.                                         F                                    F                                                                                                                               F
      F
                     2.                                                    F                                                 F           F                                                            deploy KPIs
                     3.                     F                                                                F                                                                        F                                                                    /
                          F F
                     4.                                                                                                                                                       F
                     5.                                                                                          F                           F                    F                               F
                     6.                                 F                                        F                                                                                                        F


                                                                                                                                                                                                                  .
                                    F                                                                                                                                             F                                                                    F
                                                    F                                  Format                                                                                                 F                                 F
                                                                                                                                                      F                                   F
                          F F                                                      F
                                                            F                                                                                                             F
                                                                                                                                     F                    F
                                                                                                                                                                                                                      F                  F
     F                          F F                                                                                              F                                    F 2                             F
  F 2            F                              F
                                                                       F                                                                                                                                                    F F
BSC coreteam                                                                   F                                                                  F                                                                       F website                F
                                F                                                        F                               F                             FF
                                                                                                                                                  F Balanced Scorecard                                                                       3        F
                                        F                                                                        2                                                                                                                       3.2 F (425/
133)                                                                  3                      F                                                   F Balanced Scorecard                                                                          F F
                                                                                                                     F                                                                                                                              F
             F                                                      F L2 :                                                                                                                                                                 F
                                                                                 F                                        47
           S2 :                                            F                 F                          F                       F




            .                          F                       F                             F              .       F
Lead KPI                    F   F F        F                                                       2551 F               12.7%
                FF                             F                   F F                   F       F    F
   F




       :*                                                                F           F               2552

                                                   F   F                                                        F                   F
                     F S2       L2 F                                                               F1
48            The 10th Symposium on TQM-Best Practices in Thailand




                                                                                   F                                                F   F                                    F
                          1.                       F                                                   2550 :
                                                                           .
                                             lead KPI     F
 F                F                       F        deploy                                                   F                   F
                                             lead KPI                                              F                        F                                            F           F
                                            KPI F     F F F                                                                 ( F                 )

                          2.                           F                                               2551 :
                                                           Lag KPIs                                                                                         KPIs F
                                              F                                                .        F
                                                  Lead KPIs F                                                                               F                                lead
KPIs
                                                  Lead KPIs                                                             F                               F
                                                                   deploy                                       F                                                                F
         F                    F                            F


                          F

                                          .                                F                                                BSC                     F            PDCA
     F                F                                        F               F       F                                                                            F
              F                       F                            F                                                F                                                                    F
                                                                                           F   F                                                             F       F
             BSC                  F                                    F
                                                                                                                                              F                                                               49
         1-2550: 1)                                      F             F                   F                                 F                                F
                                             F
                                    2)               F             F                               F                                  .                                     BSC                          F

         2 -2551: 1)                                             deploy BSC                                            IADP                                   BSC                       FF

                                    2)                             BSC                 F                                             2552
                                                 F                                                                               F F F F F productivity
                                    3)                feed back                                F           input                                                                                               F
                                    4)               F BSC                                             F                                                                        F

         BSC                                                                   F                                          Individual Action and Development
Plan (IADP)                                                                                                F                                    F
                                                                           IADP                            2 F         IAP (Individual Action Plan)         F
                F                                                             F                                              IDP (Individual Development Plan)
                                                             F                                                          F                           F
                    F
                                             BSC                                                             F                    F               2551                                       F
                                F                                                                                        F            F                           F                                           FF
                                         F                                                                                                F               F               F F
                                                                                   F                               F F                                                                                       2551
     F     BSC                                                             F                                                                      F                                 F
                        F                                                                                        (performance)                                        F                                            F
 F

            F                       F

                                                                 Strategic Planning                                F Balanced Scorecard                                                 F
                                                                             F F                                           F BSC                                                                 F   F
                                                                    F                                                           F       F
                            F                                                                                                                                                                                          F
                                                                               feed back                           F                                  F
 50       The 10th Symposium on TQM-Best Practices in Thailand

            F

                1. F             F                                         F                 BSC       F
      .
        2. BSC coreteam                  F               (full time)   F                 F         F
   implement        F      F
        3.            BSC                                                      . F
             rewarding F                                                        F
        4.            BSC                                F                           F             feed
back             F                           F                            F F
        5.         F F               F            F          F         BSC
                         F F


                                                 *****

								
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