BUILDING STANDARDS BALANCED SCORECARD

ANGUS COUNCIL BALANCED SCORECARD for FINANCIAL YEAR 2009 - 2010 TITLE Len Murray MRICS Building Standards Manager Infrastructure Services Planning & Transport Division County Buildings Market Street FORFAR DD8 3LG MurrayLAG@angus.gov.uk AUTHORITY Angus Council PART OF LOCAL AUTHORITY WHICH IS VERIFIER Planning & Transport KEY CONTACT As above (October 2009) Angus Council Planning & Transport Service Building Standards Section Angus Council located in the east coast of Scotland has a population of 109,000 with a geographical area of some 840 square miles. The developed area of the Council is some 2% of the 840 square miles with the Scottish average at 2.5%. There are seven main Burghs in the Council area, namely:Arbroath Forfar Montrose Brechin Monifieth Kirriemuir Carnoustie With approximately 73% of the population living within the Burghs Angus Council has a large percentage of its population employed within primary industries such as farming, fishing, forestry and manufacturing with a low percentage employed within service industries. The services provided by Planning & Transport Division of the Infrastructure Services Department make a major contribution to the quality of life in Angus. In delivering these services the Division seeks to implement the principles of sustainable development whilst ensuring that the health and safety of the population is maintained in respect of the built environment. For the purposes of service delivery the Division consists of four sections which are supported by Office/Administration services. Please refer to separate sheet for details of the office structure. The Building Standards Service is based in County Buildings, Market Street, Forfar. The Council as a whole has achieved Investors in People accreditation which demonstrates the considerable resources placed in developing all staff. This has recently been the subject of re-assessment. Over the course of the last few years the Council and hence the Division has invested considerable resources in developing information technology systems for business delivery. The Department operates the CAPS Uniform software (Version 7.6 Tabbed) for delivery of the administration system in relation to Building Standards. In addition a document scanning system provided by I-Dox allows all paperwork in relation to Building Warrant applications to be scanned. All staff are allowed the opportunity to take the European Computer Driving Licence. This recognised qualification in information technology requires considerable resources to be invested to allow staff to gain the qualification. The new structure of the Building Standards Section shows the two Trainee Building Standards Officer posts. These career grade posts will help to maintain a supply of Building Standards Officers for the future and will allow for succession planning. Balanced Scorecard On 8 December 2004 the Deputy Minister for Communities wrote to us appointing the Council as a verifier under Section 7 of the Building (Scotland) Act 2003. The appointment commenced on 1 May 2005 and will last for six years. As a verifier, the Council’s principal role is to grant Building Warrants once they are satisfied that the proposals will satisfy the functional standards. We are expected to carry out our work in a transparent and impartial manner. We are also expected to be competent, consistent and responsible for our actions. In order to meet the requirements of being a verifier, a condition of our appointment was that we would submit a Balanced Scorecard taking account of the five following perspectives:• • • • • Public Interest Private Interest Internal Business Continuous Improvement Finance We will be audited by the Building Standards Division of the Scottish Government on our Scorecard. The following documentation is Angus Council’s Balanced Scorecard. CORPORATE PRIORITIES The Corporate Plan for Angus Council lists the following amongst its corporate priorities:• • • • • Maximise the economic potential of Angus. Provide high quality customer centred services. Promote learning for all ages and abilities. Promote safe and caring communities and healthy lifestyles. To improve the environment and quality of life. Building Standards, provided by the Planning & Transport Division, has a role in each of these priorities either directly or indirectly. The principal aim of Building Standards is to:• • • secure the health, safety welfare and convenience of persons in or about buildings and of other who may be affected by buildings or matters connected to buildings; further the conservation of fuel and power; and further the achievement of sustainable development. This is principally achieved through the application of the Building Standards (Scotland) Regulations in considering applications for building warrant. The speed and efficiency of this service has a significant impact on four of the above Corporate Policies, namely:• The economic prosperity of Angus can be aided by Building Standards. Building Standards can ensure that Building Warrants, which have an economic impact on the citizens of Angus, are assessed both timeously and in a cost effective manner. The health and wellbeing of the citizens of Angus is a key theme of the Council. The Building Standards system ensures that building work carried out is to the benefit of the citizens of Angus. By having appropriate assessment protocols in place Building Standards can help deliver buildings which are safe, energy efficient and accessible to all users. The quality of life for citizens in Angus is high and the Council wants to ensure that this is maintained. By having a Building Standards Service which is appropriately resourced and improved the Council can ensure that appropriate requirements of the Building Regulations in terms of the environment are correctly met. By seeking Customer Service Excellence Standard Building Standards are demonstrating their commitment to providing high quality customer centred services. • • • BALANCED SCORECARD PROGRESS TO DATE Perspective 1 – Public Interest Verifiers will have in place risk management protocols which will determine the management of work on Building Warrants and Completion Certificates. Introduction by Verifiers Systems are in place which result in the public interest being taken account of when Angus Council Building Standards Section undertakes its verification role. Action 1 Description Prepare formalised management protocol for the allocation and processing of Building Warrants Position to date 06/07 Protocol adopted and introduced January 2007. All staff informed of protocol to ensure requirements of protocol are being adhered to. Requirements of Protocol are being adhered to Position to date 07/08 Protocol reviewed and amended February 2008. Officer review procedures introduced Position to date 08/09 Amended protocol working well. Officer review procedures carried out April 2009 as part of annual appraisal of staff. No major issues found. Only issue found was a minor one in relation to processing and this has been corrected Actions 09/10 Review protocol and amend if necessary in light of any issues found March 2010 2 Prepare formalised management protocol for the allocation and processing of Completion Certificate Protocol adopted and introduced January 2007. All staff informed of protocol, to ensure requirements of protocol are being adhered to. Requirements of protocol are being adhered to Protocol reviewed and amended February 2008. Officer review procedures introduced Officer review procedures carried out April 2009 as part of annual appraisal of staff. No major issues found. Only issue found was a minor one in relation to processing and this has been corrected Review protocol and amend if necessary in light of any issues found March 2010 Action 3 Description Prepare formalised management protocol for the allocation and processing of Late Submission of Completion Certificates Position to date 06/07 Protocol adopted and introduced January 2007. All staff informed of protocol to ensure requirements of protocol are being adhered to. Requirements of protocol are being adhered to Position to date 07/08 Protocol reviewed and amended February 2008. Officer review procedures introduced Position to date 08/09 Officer review procedures carried out April 2009 as part of annual appraisal of staff. No major issues found. Only issue found was a minor one in relation to processing and this has been corrected Actions 09/10 Review protocol and amend if necessary in light of any issues found March 2010 4 Develop policies and protocols for Peer Review of all Authorities participating in the Tayside Peer Group Review Approval given by Council to participate in the Tayside Peer Group. Protocols and processes agreed First annual Peer Review exercise carried out by members of the Tayside Building Standards Consortium. First Consortium to report to Building Standards Division results of Peer Review. Three areas of work identified and to be the subject of review at benchmarking meetings in years 2009/10 March 2010 Perspective 2 – Private Customer Verifiers will have in place by 30 September 2006 a customer charter which encompasses:• • • • guidance to stakeholders accessibility of service measurable performance targets, and customer views Introduction by Verifiers Services are in place that will provide a responsive and direct service to all our customers which takes account of all their needs. Action 1 Description Prepare and publish Customer Charter for verification purposes Position to date 06/07 Existing Customer Charter re-written and published March 2007 Position to date 07/08 Continue to provide service in accordance with all requirements of Customer Charter Continue to report on actions detailed in Customer Charter Review all actions detailed in Customer Charter at next meeting of Focus Group taking into account any other comments emanating from Customer Survey Position to date 08/09 Service continues to be provided and managed in accordance with all requirements of Customer Charter Service targets are reported to monthly team meetings and Divisional Management Team meetings. Performance published on website and presented at main reception Actions 09/10 Charter will be re-written and re -printed this year to prepare for application for Customer Service Excellence December 2009 Action 2 Description Provide Instant Plan Assessment service for minor works in accordance with conditions set out in Instant Plan Assessment Service Guidance Note when works have an estimated cost of less than £5,000 Position to date 06/07 Report yearly the number of applications dealt under the service Some 20 applications dealt with in 2006 Position to date 07/08 Service delivered on the basis of when required and requested by applicants 37 applications dealt with Position to date 08/09 A total of 43 Instant Plan Assessments were provided in year 2008-09 Actions 09/10 Continue to provide and monitor use of service March 2010 3 Arrange yearly presentation to all agents/developers Presentations arranged for April 2007. Some 80 persons attending Five presentations given. Two to private sector Architects. One to Social Work Department of Council and one to Angus Access Panel. In excess of 130 persons have attended these presentations In addition a further meeting held with Agents in October 2007 where various matters discussed Focus Group meeting held on 1 April 2009. A total of 19 agents attended. Matters discussed included glazed extensions, 2010 changes and training necessary, response letters, submission of Completion Certificates, energy, electrical and structural certification and any amendments required to Building Standards Charter Focus Group meeting to be held. March 2010 Further series of presentations to be given to Agents/Developers on the major changes to the Building Regulations which will come into force autumn 2010 Action 4 Description Carry out continuous customer survey Position to date 06/07 Continue to monitor and adjust service delivery to suit Position to date 07/08 Continue to monitor and adjust service delivery to suit Position to date 08/09 Continuous customer survey continues to be provided Individual comments picked up and relayed to staff – both positive and negative. Returns for year 2008/09 indicate the following level of being either very or fairly satisfied 2008 2008 2008 2008 Q1 Q2 Q3 Q4 97.3% 90.8% 92.1% 94.7% Actions 09/10 Continue to carry out and monitor continuous customer survey Survey monitored monthly and reported to Development Standards Committee every six months March 2010 Results indicate a very high level of satisfaction with the Building Standards service 5 Review all guidance to prepare for Customer Service Excellence application Prepared guidance on how to submit Completion Certificate following comment made on Customer Survey return Limited work carried out on amending guidance and forms until final decision made as to whether to apply for Customer Service Excellence. The decision has now been made to move forward to make application for Customer Service Excellence later in financial year Submit application for Customer Service Excellence March 2010 Action 6 Description All complaints logged with regards Building Standards service will be dealt with in accordance with the Council’s complaint’s procedure Position to date 06/07 Total number of complaints received were given with only one relating to our verification role Position to date 07/08 No complaints received Position to date 08/09 A total of three complaints received in respect of verification role all of which were dealt with in accordance with the Council’s complaints procedure Actions 09/10 Continue to complaints March 2010 monitor Perspective 3 – Internal Business Verifiers will have prepared a formal plan for the internal business perspective for the financial year 2006-07 by 30 September 2005. Introduction by Verifiers The Corporate Plan for Angus Council lists the following amongst its corporate priorities:- • • • • • Maximise the economic potential of Angus. Provide high quality customer centred services. Promote learning for all ages and abilities. Promote safe and caring communities and healthy lifestyles. To improve the environment and quality of life. Building Standards, provided by the Planning & Transport Division, has a role in each of these priorities either directly or indirectly. The principal aim of Building Standards is to:• • • secure the health, safety welfare and convenience of persons in or about buildings and of other who may be affected by buildings or matters connected to buildings; further the conservation of fuel and power; and further the achievement of sustainable development. This is principally achieved through the application of the Building Standards (Scotland) Regulations in considering applications for building warrant. The efficiency and effectiveness of this service has a significant impact on four of the above Corporate Policies, namely:• The Council aims to maximise the economic potential of Angus. Building Standards has a role in achieving that by providing a high quality service which is cost effective. The fee received by Building Standards ensures that an efficient service is provided whilst allowing for suitable investment in other areas such as staff development and information technology. • • Providing high quality customer centred services is a key theme of the Council. By having a continuous customer survey and regular Focus Group meetings we in Building Standards can engage effectively with our private customers to ensure the service we provide is focussed on their needs. Having safe and caring communities is a key theme of the Council. The Building Standards system ensures that building work carried out is to the benefit of the citizens of Angus. By having appropriate protocols in place Building Standards can help deliver buildings which are safe, energy efficient and accessible to all users. The quality of life for citizens in Angus is high and the Council wants to ensure that this is maintained. By having a Building Standards Service which is appropriately resourced and improved the Council can ensure that appropriate requirements of the Building Regulations in terms of the environment are correctly met. • Infrastructure Services The Council has recently undergone a restructuring which has resulted in the creation of an Infrastructure Services Department. There are four service divisions within this Department, namely, Roads, Environmental & Consumer Protection, Economic Development and Planning & Transport. A Departmental Service Plan has been formulated for Infrastructure Services. Due to the number of divisions within the Department, individual sections have a number of actions within the service plan. Recently an Operational Plan has been formulated and agreed for all services making up the Planning & Transport Division. The entries for Building Standards (verification role) reflects what is contained in our Charter. Angus Council as a whole has achieved Investors in People status. The Council are committed to retaining this award and have successfully done so. As a consequence of achieving Investors in People several commitments flow from this. These are noted in this perspective. Angus Council is committed to providing a quality, well resourced and efficient Building Standards Service. To achieve this a balanced approach to its business needs to be taken, taking into account the following:• • • • • our customers; protection of the public; staffing, both front line and back office; systems and processes including IT; financial management. It is therefore anticipated that the Balanced Scorecard becomes the tool for the management of the Building Standards service with some elements incorporated into the Division’s Operational Plan and the Infrastructure Services Service Plan. Action 1 Description Process map adopted for both Building Warrants and Completion Certificates Position to date 06/07 Process map adopted and amended to suit current working arrangements All processes with regards our internal business are being adhered to Position to date 07/08 Process map updated in February 2008 Position to date 08/09 Processing map is an evolving document changed to reflect changes to procedures and legislation Actions 09/10 Review and amend if necessary process map for both Building Warrants and Completion Certificates March 2010 2 Building Standards service will be provided in accordance with the Council’s Customer Toolkit All new and existing staff given Customer Care training where appropriate All staff aware of the standards expected from Customer Toolkit All new and existing staff given Customer Care training where appropriate Training needs assessed at annual appraisal and training needs All staff aware of the standards expected from Customer Toolkit All new and existing staff given Customer Care training where appropriate Training needs assessed at annual appraisal and training needs All staff aware of the standards expected from Customer Toolkit Training needs carried out and implemented March 2010 3 Annual Training Needs Analysis carried out for all staff. Formal Departmental Training Plan formulated Training needs for section carried out and carried forward to Departmental Training Plan Training needs for section carried out and carried forward to Divisional Training Plan Training needs for section carried out and carried forward to Divisional Training Plan In year 2008/09 all staff given further training by external consultant in SAP 2005. In addition four staff attended two day training course by BRE on SBEM Training needs for section carried out and carried forward to Divisional Training Plan Action 4 Description Agreed training undertaken needs Position to date 06/07 All appropriate training identified carried out or will be carried out by 31 March 2007. Position to date 07/08 All appropriate training identified and carried out by March 2008 Position to date 08/09 All appropriate training identified and carried out by March 2008 Actions 09/10 Training needs monitored March 2010 5 Annual appraisal of all staff carried out 100% achieved 100% achieved 100% achieved Achieve 100% March 2010 6 Minimum of 10 team meetings held each year 100% achieved A total of nine meetings held. Meetings in June and February not held due to moving office and absence of Building Standards Manager A total of 11 meetings held in year 2008/09 Ensure 10 team meetings held March 2010 7 Provide Building Standards service in accordance with the standards set out in (Operating) Divisional Business Plan Measures to be contained in Business (Operating Plan) considered at Management Away Day Operational Plan for Planning & Transport Division formulated and agreed. Measures for verification role reflect those contained in the Building Standards Charter Operational Plan for 2010/11 to be agreed March 2010 Perspective 4 – Continuous Improvement Verifiers will have prepared a three year strategy for 2007-10 for continuous improvement by 30 September 2005. Introduction by Verifiers The Building Standards Section of Angus Council is committed to the philosophy of continuous improvement. Continuous improvement will be driven by a variety of drivers. These drivers are wide and varied and consist of the following:o o o o o Customers Surveys Benchmarking E-Government Strategy of Service/Council Staff Complaints, Compliments and Comments Customers Surveys The Building Standards Service surveys its customers on an on-going basis by issuing a customer questionnaire when it issues Building Warrants and Completion Certificates. These returns are analysed on a six monthly basis and the results are reported to the Development Control Committee of the Council. The questionnaire contains a comment section to allow for individual comments to be made. These comments are acted upon when appropriate and if changes can be made to the delivery of the service, they are done so. In the analysis presented to Committee in June 2009 covering the period 1 October 2008 to 31 March 2009, 96% of our customers who responded (150 received) indicated that they were either fairly satisfied or very satisfied with the service. The Building Standards team of Angus Council hold yearly seminars/presentations to agents and developers. At these presentations comments are invited from attendees as to how improvements to the service can be made. Again, if appropriate, changes are made to reflect the requests made. Benchmarking It has been decided by the City of Dundee Council, Perth & Kinross Council and this Council to form a Tayside Benchmarking Group. It has been agreed to hold 2/3 meetings a year. Staff The Building Standards Section holds a minimum of 10 formally arranged team meetings a year. Staff are encouraged to raise issues which lead to the improvement in service delivery. E-Government Strategy The Building Standards Section is part of the Planning & Transport Division which in turn is part of the Infrastructure Services Department. There is a strategy in place to actively promote E-Government which has led to a significant investment in initiatives such as on-line registers, scanning of documentation. Service improvements will arise out of this initiative. Complaints, Compliments and Comments Angus Council has adopted a formal customer toolkit which all staff are expected to adhere to. The toolkit allows for complaints/compliments and comments to be made to the Council on any aspect of service delivery. Any comment made is assessed and if a service improvement issue is raised and achievable improvement is made. Action Description Position to date 06/07 Position to date 07/08 Position to date 08/09 Actions 09/10 For the year 2006 - 07 1 Introduce public access for Building Standards Register which will include scanned drawings where appropriate Public Access from CAPS introduced Register Uniform Full access maintained Full access maintained Upgrade Public Access Register in line with other requirements of the Planning & Transport Division in relation to IT hardware 2 Introduce comprehensive time recording and budgeting systems which allocates activities to verification process Time recording introduced to Building Standards Team. Time recording report for year produced demonstrating staff time against verification role Time recording being maintained. Requires to be fine tuned in respect of some staff Time recording continues to be carried out and analysed Analysis of each officer in respect of verification role carried out March 2010 Action Description Position to date 06/07 Position to date 07/08 Position to date 08/09 Actions 09/10 For the year 2007 - 08 3 Form and agree meeting dates for Tayside Benchmarking Group First meeting of group held in February 2007. Remit of group agreed. Timetable for meetings also agreed A total of two meetings were held between the three Authorities A total of four meetings were held. This includes the final meeting to finalise our Peer Review report Hold a minimum of three meetings. Peer Group Review of own Council work carried out March 2010 4 Retain Investor in People status Service continues to be managed to standards set by IiP Internal review of staff in Infrastructure Services carried out. Council due for assessment in autumn 2008 Investor in People review carried out. Some issues for Infrastructure Services Department identified and require to be addressed Roll out Action Plan in respect of Infrastructure Services where necessary. Brief staff October 2010 For the year 2008 – 09 5 Accept Building Warrant Applications on-line E-Government Board for Planning & Transport Division formed and bid documents in process of being completed for submission to Scottish Executive for funding. Building Standards are part of team and expect to introduce on-line applications 08/09. E-Government has been superseded by Customer First Strategy The acceptance of on-line Building Warrant Applications has been delayed due to various reasons. Issues with finance in permitting software to be purchased exist Participate in E-Building Standards Initiatives with Building Standards Division March 2010 Action 6 Description Purchase Uniform Query Writer to provide easy to use reporting. Mechanisms for management information Position to date 06/07 Demonstration of Query Writer and decision made to purchase Position to date 07/08 Query Writer purchased. Not yet installed due to problems with upgrades to Uniform. Likely to be resolved October 08 Position to date 08/09 Query Writer purchased and installed. Software has been used but if not used to a greater degree this year licence will not be purchased for 2010/11 Actions 09/10 Review with Information Team necessity or otherwise of retaining Query Writer Licence March 2010 7 Implement fully dual monitor workstations for all Building Standards staff Monitors purchased. Awaiting IT installation All staff have full access to dual monitors Consider purchasing dual monitors for remaining members of team (not verification team members) March 2010 8 Remote Access/Mobile Technology provided to all Building Standards Officers Four tablets purchased along with software. Issues arising with IT servers which have to be addressed. Tablets will be initially shared between officers New server for Uniform Mobile installed. Tablets are being used by Building Standards staff. Some teething problems exist with regards the synchronisation of data which is being addressed by IT staff. Until these issues have been addressed we will not progress to being “live” on site Update Mobile Working software March 2010 Purchase printer and trial production of standard site inspection letters on site March 2010 9 Install Version 7.4 Uniform IT system of Due to issues arising from Corporate Address Gazetter Version 7.4 not installed. Due for installation in July 2008 All updates to Uniform installed. Currently using Version 7.6 Tabbed. Version 7.7 to be installed Autumn 2009 Version 7.7 installed October 2009 Action 10 Description Division wide review of Uniform usage/ processing to be instigated and carried out Position to date 06/07 Position to date 07/08 Position to date 08/09 The processing of applications on Uniform is constantly under review. Consideration being given to reconstituting Uniform Users Group to look at all areas of processing and administration in respect of Building Warrants, Planning and Improvement/Repair Grant Applications Actions 09/10 Uniform Users reconstituted meetings held Group and Building Standards participates in Group and any issues arising dealt with March 2010 11 Carry out preliminary work in respect of applying for Customer Service Excellence Initial visit to North Lanarkshire Council arranged. Preliminary work in respect of whether we apply for Customer Service Excellence begun. It is highly likely to be progressed to full application in year 08/09 Application for Customer Service Excellence not submitted. Initial meeting held with external consultant acting on behalf of Customer Service Excellence Assessors. Once extensive work carried out it is likely full application will be made later in financial year 2009/10 Move to full application for Customer Service Excellence March 2010 For the year 2009 – 10 12 Purchase and install Outlook Integration Module to reduce double entry of inspections/visits in Uniform/individual diaries. Linked to Uniform Mobile This will only be progressed if monies are available and “teething” problems with regards the synchronisation of data is resolved Review progress of Uniform Mobile in light of software update and issues re hardware March 2010 13 Take results of review of Uniform and Processing and introduce The processing of applications on Uniform is constantly under review. Consideration being given to reconstituting Uniform Users Group to look at all areas of processing and administration in respect of Building Warrants, Planning and Improvement/Repair Grant Applications Review protocols and processes and update same March 2010 14 Remote access provided to all Building Standards Officers. Full access via GPRS giving “live” access to system Not progressed Review progress once software/hardware issues dealt with March 2010 15 Drawings via tablets to be made available via mobile access tablets Not progressed Review progress once software/hardware issues dealt with March 2010 Action 16 Description Carry out work in areas identified by Peer Review Position to date 06/07 Position to date 07/08 Position to date 08/09 Work areas identified and will be addressed at benchmarking meetings in 2009/10 Actions 09/10 The work areas identified during the Peer Review for the year 2008/09 discussed and a commonality agreed upon March 2010 For the year 2010 – 11 17 Ensure that all appropriate training is given to all staff to allow them to implement the major changes to the Building Regulations proposed for 2010 Investigate training needs through annual training needs analysis and formulate training for all staff in respect of the major changes to the Building Regulations coming into force autumn 2010 Perspective 5 – Finance Verifiers shall have a system in place to record costs and the management of costs against income streams for the verification process by March 2007. Introduction by Verifiers Angus Council is committed to providing a Building Standards service which is cost effective with the fees received covering all costs. In the year 1 April 2008 to 31 March 2009 Angus Council received:• • Total fee income of Total of Building Warrants with an estimated cost of:o o o o o o o Building Warrants with an estimated cost under £5,000 Building Warrants with an estimated cost between £5,000 - £10,000 Building Warrants with an estimated cost between £10,000 - £20,000 Building Warrants with an estimated cost between £20,000 - £50,000 Building Warrants with an estimated cost between £50,000 - £100,000 Building Warrants with an estimated cost between £100,000 - £1,000,000 Building Warrants with an estimated cost £1,000,000 + £ 39,439 £ 30,615 £ 83,393 £113,712 £ 74.696 £216,959 £ 70,578 Fees received £629,332 In the year 1 April 2008 – 31 March 2009 Angus Council employed 13 staff in its Building Standards Section. 11 of these are directly employed in its verification role. There are three officers holding professional membership of RICS. In addition, three graduates are in the process of completing their APC. In addition, two officers will graduate this summer from Glasgow Caledonian University. There are two other staff who have long and wide experience in both the construction industry and Building Standards environment Action 1 Description Identify verification activities and introduce codes for time recording purposes Position to date 06/07 Verification activity codes adopted. Time recording codes on Uniform adopted. Staff use to record duties carried out Position to date 07/08 Time recording report produced demonstrating staffs’ time on verification duties. Cost of Building Standards Service now produced Position to date 08/09 Time recording report produced demonstrating staffs’ time on verification duties. Cost of Building Standards Service now produced Position to date 09/10 Action 2 Description Identify verifiers income streams Position to date 06/07 Ongoing monitoring on a monthly/yearly basis Position to date 07/08 Monthly updates from Financial Monitoring System produced and reported to Divisional Management Team Position to date 08/09 Monthly updates from Financial Monitoring System produced and reported to Divisional Management Team Actions 09/10 Monthly updates from Financial Monitoring System produced and reported to Divisional Management Team Fee income levels fed into budgetary process This has been more vigorously administered this year given the reduction in fees and application numbers 3 Existence budget of agreed Ongoing monitoring on a monthly/yearly basis Monthly updates from Financial Monitoring System produced and reported to Divisional Management Team Monthly updates from Financial Monitoring System produced and reported to Divisional Management Team Monthly updates from Financial Monitoring System produced and reported to Divisional Management Team Fee income levels fed into budgetary process This has been more vigorously administered this year given the reduction in fees and application numbers Planning & Transport Department - Current Staff Structure (May 2009) Head of Planning & Transport Senior Service Manager Transport Manager Development Plan Manager Natural & Built Environment Manager Information Manager (Vacant) Development Standards Manager Building Standards Manager Information Unit 1 Countryside Officer 2 Transport Officers 3 Transport Assistants 1 Transport Assistant Rural * 1 Technical Assistant 1 Clerical Officer 1 Senior Planning Officer (Environment) 4 Planning Officers (Development Standards) 2 Project Officers (Environmental Strategy) 1 Senior Planning Officer (Development Plans) 1 Countryside Access Officer 1 Countryside Project Access Officer * 2 Administrative Assistants 1 Clerical Officer 1 Clerical Assistant 1 Senior Planning Officer (Conservation) 1 Brechin THI Project Officer Processing Unit 1 Planning Officer Information (Acting Senior) 1 Administrative Assistant 9 Clerical Officers 1 Computer Systems Support Officer (Acting Senior) 1 Information & Systems Support Technician 1 Information & Systems Support Assistant 2 Senior Planning Officers (Development Standards) 7 Planning Officers (Development Standards) 1 Trainee Planning Officer (Development Standards) 2 Development Standards Technicians 2 Enforcement Officers 1 Senior Building Standards Officer 7 Building Standards Officers 1 Trainee Building Standards Officer 1 Building Standards Technician 1 Buildings Officer 1 Quantity Surveyor 1 Skillseeker Administration/Reception 1 Senior Administrative Officer 1 Administration Officer (Document Management) (Vacant) 1 Senior Clerical Officer 3 Clerical Officers