Apology for the delivery of damaged goods, with proposed solution
[Date] [Name] [Address] Dear [Name] Please accept our deepest regret that the [products] delivered to you on [date] were damaged. As we take great pride in delivering our products to all our customers in perfect condition - each delivery is packed and thoroughly inspected before dispatch. We can only assume the damage occurred during transportation. However we fully agree to your suggestion [their suggestion] and therefore we have taken the necessary action as outlined by your proposal. Please accept our apologies for any inconvenience caused to you. Yours Sincerely [Your Name] [Your Title]