Smart Mercedes Benz

CONTACT INFORMATION & HOURS Service Appointments 1.800.614.2575 Phil Smart Mercedes-Benz Est. 1959 600 East Pike Street, Seattle, WA 98122 Service & Parts Dept. Hours MONDAY - FRIDAY: 7am to 6pm SATURDAY: 8am to 6pm SUNDAY: Closed 2025 Airport Way South, Seattle, WA 98134 Service & Parts Dept. Hours MONDAY - FRIDAY: 7am - 6pm SATURDAY & SUNDAY: Closed Mercedes-Benz National Roadside Assistance 1.800.222.0100 Be Smart • Service Smart • Phil Smart Multiple Shuttles for your Convenience Rental Vehicles on Site Be Smart • Buy Smart • Phil Smart www.philsmart.com Preferred Maintenance Guide philsmart.com Be Smart • Service Smart • Phil Smart Phil Smart Mercedes-Benz • Serving you from TWO locations • Pike St. location: 600 East Pike St. Seattle, WA 98122 Sales Hours: Mon-Sat: 9am-6pm Sun: 12pm-5pm Service Hours: PERSONAL CHECK Phil Smart Mercedes-Benz is committed to excellence in everything we do. For many years, Phil Smart Mercedes-Benz has been honored locally and nationally signifying that we are one of the top Mercedes-Benz dealerships in America. • Go Ahead & Compare ! • Here are just some of the advantages of servicing your vehicle at Phil Smart Mercedes-Benz: Mercedes-Benz factory-trained and award-winning Service Advisors and Technicians State-of-the-Art diagnostic and repair equipment Mercedes-Benz loaner cars available by appt. for warranty related service repairs Early Bird / After hours vehicle drop off convenience Professional Detail Department Customer Parts Department Mercedes-Benz Gift Boutique On-Site paint touch-ups, minor bumper repair, wheel, leather, upholstery and paintless dent removal WI-FI internet access Shuttle Service within 15 miles from either location Gourmet hot beverage area Comfortable waiting lounge with Satellite TV 24/7 Roadside Assistance ALL Services include hand wash and vacuum Indoor Classic Car, New and Pre-owned Showrooms Courtesy Car Washes at the 2025 Airport Way South location LoJack Auto Recovery Systems Performance upgrades such as Brabus, Kleeman, and Renntech StoneGuard / ClearShield Hard-Top Storage for Convertibles Paint, Leather and Fabric protection packages Rental Vehicles available while your car is in for Service Online Service Appointment Scheduling available Online Parts Ordering available Mon-Fri: 7am-6pm Sat: 8am-6pm Sales Hours: Mon-Sat: 9am-6pm Sun: 12pm-5pm Service Hours: Mon-Fri: 7am-6pm Sat: Closed Safeco Field location: 2025 Airport Way S. Seattle, WA 98134 Service 1.800.614.2575 Sales 1.800.614.2694 Welcome to Phil Smart Mercedes-Benz, recognized as one of the finest Mercedes-Benz dealerships in the nation. For half a century, Phil Smart Mercedes-Benz has built a reputation for unsurpassed excellence and unparalleled customer service. Phil Smart Mercedes-Benz, has one goal; to make the purchase and ownership of your Mercedes-Benz easy, pleasurable and hassle-free. as we possibly can. Everything about our facility and the way we do business is designed to help meet that objective. The information in this booklet will provide you with virtually everything you need to know about the care and maintenance of your Phil Smart Mercedes-Benz. We are a one-stop shop with the resources, technology and expertise you need: a state-of-the-art service and parts facility, complete parts department, total vehicle customization service, and accessories boutique. It’s all here. www.philsmart.com When you bring your vehicle in for servicing, you will be asked for an e-mail address. As a part of our on-going efforts to provide all of our customers with outstanding service, Mercedes-Benz and Phil Smart Inc., are now conducting an e-mail survey program. This allows you to provide valuable feedback quickly and easily, when it is convenient for you. The process provides everyone at Phil Smart Mercedes-Benz with the information we need to make sure we’re giving you the outstanding service you deserve. Your contact information remains confidential and will be used only by dealership personnel. If you have any questions, don’t hesitate to ask. Whatever your concerns may be, rest-assured we will address them, promptly and courteously. Because at Phil Smart Mercedes-Benz, customer satisfaction is more than just a promise, it’s our daily commitment. -Dave Schuelke Service and Parts Director 1 Several times through out this booklet we refer to our services and parts as “competitively priced”. How do we know? To be sure we are providing you a fair market price on your parts or services, we shop our local competitors on a quarterly basis. Phil Smart Mercedes-Benz’s goal is to provide you with the best possible service at the most competitive price. 2 • A Smarter Approach to Servicing Your Mercedes-Benz • We work hard to make Phil Smart Mercedes-Benz one of the top Mercedes-Benz service facilities in the nation. As a part of our ongoing commitment to excellence, we operate our shop under a service team system. It is specially designed to provide you faster, better service at the most competitive rates. Here’s how it works: Our eight Service Teams consist of eight Service Advisors each assisted by a Team Leader and up to five Service Technicians. It’s like having your own personal pit crew. You have one central point of contact: Your Service Advisor. That advisor will get to know you and your Mercedes-Benz, and will be fully empowered to meet all your servicing needs. All diagnostics and service work is done under the direction of the Team Leader, A Master Certified Technician who will be solely responsible for the quality of the repairs or services. This highly advanced team approach allows Phil Smart Mercedes-Benz to provide you with a higher quality of service in a shorter amount of time. It’s all part of our commitment to make your service experience at Phil Smart Mercedes-Benz as easy and enjoyable as we possibly can. •Bringing Your Vehicle in for Service • Scheduling Service Appointments: Here are the several convenient ways you can schedule a service appointment: 1) By Phone: Call one of our Customer Care Reps. at 206.709.2210. If they do not answer right away, please leave a message for them to call you back. 2) Online: Visit our website at www.philsmart.com then click on the ‘Service’ tab. Below, click on ‘Schedule a Service Appointment’. Fill out the form then click on submit. One of the Customer Care Reps will contact you shortly. What Should You Bring?: Bring your vehicle’s maintenance booklet, your registration, driver’s license, and when applicable your Extended Warranty Contract. Dropping Your Vehicle Off: When you arrive at Phil Smart Mercedes-Benz, you’ll the enter the service drives. You’ll then be met by one of our greeters or advisors to be checked in. Your advisor will inspect your vehicle for body, windshield, and tire damage and discuss any concerns you may have. Please keep in mind that your appointment marks the approximate time you will meet with your Service Advisor and not the actual time that your vehicle will be worked on. Early Bird/After Hours Drop-off: Phil Smart Mercedes-Benz offers you the option of dropping off your vehicle before or after service hours. Just look for the drop box located at the entrance of the service drive. Fill out and sign the quick service request envelope, enclose your key and drop into the secure key box. The next business day, your Service Advisor will contact you to review your service needs. 3 Shuttle Services: For your convenience, shuttle service is available from one of our Service Centers. Courtesy Vehicles: Phil Smart Mercedes-Benz provides loaner cars for warranty related services. • Cars are provided on a first-come, first serve basis. • All loaner vehicles must be returned within 12 business hours from the completion notification. There will be a fee of $50.00 per day if a vehicle is not returned during the designated time. • There is a no-smoking policy in effect for all loaner vehicles. No pets allowed. • To avoid a fuel charge, please replaced the fuel you have used. • Due to insurance regulations, you must be at least 21 years of age to operate a loaner vehicle. • Only the person(s) listed on the rental agreement is/are eligible to operate a loaner vehicle. • Vehicle must be returned in clean condition to avoid a detailing fee. • Loaner vehicle driver must present a valid driver’s license, proof-ofinsurance, and valid credit card. • Any traffic or parking tickets are the responsibility of the authorized driver(s). • For further details referred to the ‘Terms and Conditions’ of the Loaner Vehicle Agreement. Waiting for your Vehicle At the time you make your appointment, it will be determined whether your servicing can take place within three hours. To make your wait as pleasant as possible, we’ve created the following While you Wait services for our customers: • Comfortable waiting lounge with Satellite TV’s • Children’s playing area (at 2025 Airport Way South location) • WI-FI Internet facilities • Mercedes-Benz Boutique with large selection of stylish gift items • Service Shuttle to take you to you desired location (distance limitations apply) Picking up Your Serviced Vehicle Your Service Advisor will stay in contact with you during the repair process to keep you updated on the status of the vehicle. You will be notified when service is completed, and your Service Advisor will review your bill and provide any additional information or recommendations. Phil Smart Mercedes-Benz will also perform our “Complimentary Hand Wash and Vacuum Service” upon returning your vehicle. Payment in full is due at that time. 4 A Smarter Approach to Servicing Your Vehicle / Bringing Your Vehicle in for Service • About Our Maintenance Schedule: 2009 & Newer Vehicles • Mercedes-Benz uses a Flex Schedule for maintenance, prompted by indicators on the instrument cluster of your vehicle: • Your first inspection is recommended between 1,500 and 2,500 miles or 30 days. At that time, we will perform our First Visit Inspection, a basic vehicle diagnostic test provided at no charge. If this service is performed prior to or after this mileage, the fee is $135.00. At 6,500 miles, Phil Smart Mercedes-Benz will rotate your tires as a complimentary service. Vehicles with staggered-sized wheels and tires are eligible for a tread wear and tire pressure inspection. Your next service (called the minor-service) will be due between 10,000 - 13,000 miles, or 1 year, and you will be prompted by indicators on your instrument cluster. Also, a non-scheduled lubrication service (every 5,000 to 6,000 miles) is recommended to help increase the life of your engine. Following the minor service, we recommend a tire rotation or inspection and/or oil change when you have driven about 6,500 more miles. Please refer to the “All About Your Tires” section for more details. In another year or 10,000 to 13,000 miles, you are prompted on your instrument cluster, to complete what is called a major service. You then repeat the cycle, starting with another tire rotation or inspection, a minor service, a tire rotation, a major service and so on. • About Our Maintenance Schedule: 2005 & Newer Vehicles • Keeping your Mercedes-Benz vehicle in top running condition and maintaining it according to factory requirements involves more than just a simple oil change every now and then. Your Minor Service • • • • • • • • • • • • • • • • • • • • • • Inspect exterior of vehicle and wheels for damage Reset service indicator in instrument cluster Check battery condition using Midtronics tester—Check auxiliary battery condition using Midtronics tester if applicable Check horn, warning/indicator lamps, illumination and interior lighting Check windshield wipers, windshield washer system, headlamp cleaning system operation—Includes rear wiper & washer system if applicable Inspect tires for damage and splits, measure tread depth and record findings Correct tire pressures Rotate tires if applicable Remove all four wheels and measure brake pads thickness and rotors for wear Check wiper blade condition Inspect spare tire and correct pressure (excludes R, G, & SLK) Check catch, safety catch and hinges on engine hood for proper operation Check brake system operation Check power steering system operation (applies to E & SLK) Check trunk lighting (applies to E, CLS, SL, SLK & SL) Check parking brake operation Perform oil & filter change Check audible warning system (applies to E, CLS, and SL) Clean Windshield behind the Night View Assist Camera (applies to S) Check Sensotronic Brake Control Unit operation (applies to SL, 03-06 E, 06 CLS) Lubricate propeller shaft universal joints and collapsible sections (G-models) Check cooling system, antifreeze and corrosion protection (G-models) Road test of vehicle Complimentary car wash 6 Starting from $275.00 plus tax • • • • • Minor Service / 2005 & Newer Vehicles Having your Mercedes-Benz serviced at these various intervals, approximately every 6 months or every 6,500 miles, has proven to be the optimal way to keep your vehicle in top running condition and prevent unexpected repairs. The service are explained in detail on the following pages. www.philsmart.com Serving you from TWO locations: 600 East Pike Street Entrance 5 2025 Airport Way S. Entrance • • • Major Service: 2005 & & Newer Vehicles • Your Major Service includes: Starting from • Inspect exterior of vehicle and wheels for damage $495.95 • Reset service indicator in instrument cluster plus tax • Check battery condition using Midtronics tester and auxiliary battery (if applicable) • Check parking brake operation • Check horn, warning/indicator lamps, illumination and interior lighting • Check seat belts and buckles for signs of external damage and proper function • Check windshield wipers, windshield washer system, include summer or winter cleaner, check wiper blade condition, headlamp cleaning system operation • Remove all four wheels, measure brake pad thickness, and check rotors for wear • Inspect tires for damage and splits, measure tread depth and record findings • Correct tire pressures • Inspect spare tire and correct pressure (excludes R, G, & SLK models) • Rotate tires if applicable (See all about your tires) • Inspect underside of vehicle for leakage, chafe marks, line routing for damage • Inspect condition of drive shaft flexible discs • Check front axle ball joints for play and check rubber boots • Check rear axle ball joints for play and check rubber boots (excludes E, CLS, SL, SLK, & S-models) • Inspect play of tie rod, drag link joints and inspect rubber boots • Check and adjust headlamp setting (if necessary) • Inspect engine compartment for leaks, chafe marks, line routing for damage • Check catch, safety catch and hinges on engine hood for proper operation • Check condition of poly v belt • Check brake system operation • Check power steering operation • Perform oil & filter change • • • • • • • • • • Install fuel additive Check trunk lighting (applies to E, CLS, SL, SLK & SL models) Check audible warning system (applies to E, CLS & SL models) Check parking brake operation (applies to E, CLS & SLK models) Clean windshield behind the Night View Assist Camera (S-class model) Check active body control (applies to S & SL models) Check Sensotronic Brake Control unit operation (SL-model) Check throttle cable for smooth operation (G-model) Lubricate door locks including rear door (G-model) Inspect front transfer case (G-model) 7 • Major-Service: 2005 & Newer Vehicles - Cont’d • • • • • • • Inspect rear transfer case (G-model) Lubricate propeller shaft universal joints and collapsible sections (G-models) Lubricate joints on throttle control, check operation and condition Check differential lock mechanism (G-model) Road Test Complimentary car wash Minor Service / 2005 & Newer Vehicles Be Smart Service Smart Phil Smart www.philsmart.com 8 • A-Service: Vehicle Years 1998-2004 • Flexible Service System Starting from $249.00 From 1998 through 2004, Mercedes-Benz vehicles follow a Flexible plus tax Service Schedule (FSS). This system does not have a specific mileage interval for maintenance and relies on an “onboard computer” to indicate when the vehicle is ready for service. There are two types of maintenance services for these vehicles, a minor “A” Service and a major “B” Service. Most of these vehicles will also have a single wrench for “A” Service and two wrenches for the “B” Service on the instrument panel. • • • • • • • • • • • • • • Inspect tires and record tread depth, and correct tire pressure Rotate tires - Excludes vehicles with staggered wheels Engine oil change and oil filter replacement - Includes synthetic oil Lubrication service - Includes hood hinges, lock cylinders, striker plates, sunroof tracks and top-off all fluids Cooling system inspection - Includes antifreeze protection level, hoses and clamps Brake Inspection - Include check of pad thickness and condition of discs, fluids and lines Inspect heating dust filter - replace if needed (price not included in total) Function check - Includes warning lamps, headlights, exterior lights, seatbelts, windshield wiper and washer Inspect and lubricate throttle linkage Inspect battery and check electrolyte level Check and clean air filter Reset flexible service system counter Road Test Complimentary Car Wash • • • • • • • • • • • • • • • B-Service: Vehicle Years 1998-2004 • Replace windshield wiper inserts and service windshield washer system Inspect and rotate tires, record tread depth, and correct tire pressure (wheel balance additional) - Excludes vehicles with staggered wheels • • • Engine oil change and oil filter replacement - Includes synthetic oil Lubrication Service - Includes hood hinges, lock cylinders, striker plates, sunroof tracks and top off all fluids Cooling System Inspection - Includes antifreeze protection level, hoses and clamps Brake Inspection - Includes check of pad thickness and condition of discs, fluids and lines Replace heating and ventilation dust filter - Dust filter prices vary by model, check with Service Advisor Function Check - Includes warning lights, headlights, exterior lights, seat belts, and windshield wiper and washer Inspect and lubricate throttle linkage Inspect air filter, replace if needed (price not included in total) Reset flexible service system counter Inspect front axle ball joints; check steering play and power steering clutch and rear differential levels Inspect poly v belt for condition Inspect starting and charging system and service battery Inspect climate control refrigerant Install fuel additive Road Test Minor Service / 2005 & Newer Vehicles Starting from $475.00 plus tax www.philsmart.com 9 10 • 1997 & Older Vehicles • Minor Service - Every 7,500 miles or six months • Replace engine oil and filer • Perform battery service • Inspect tires for wear • Rotate tires • Inspect brakes • Top off all fluids • Inspect and lubricate throttle linkage (1995 and older) • Inspect and lubricate control shaft (1995 and older) • Check and adjust tire pressure • Lubricate chassis and door hinges • Replenish windshield washer solvent • Road Test • Complimentary car wash Intermediate Service - Every 15,000 miles or one year • Replace engine oil and filer • Perform battery service • Inspect tires for wear • Rotate tires • Inspect brakes • Top off all fluids • Inspect and lubricate throttle linkage (1995 and older) • Inspect and lubricate control shaft (1995 and older) • Check and adjust tire pressure • Lubricate chassis and door hinges • Replenish windshield washer solvent • Add fuel additive • Replace spark plugs • Add advance diesel treatment (if applicable) • Set and adjust timing idle speed • Check, set and adjust lambda-controls • Inspect all lines, hoses and belts • Inspect steering and suspension components • Inspect cooling system • Inspect exhaust system • Road Test 11 Starting at • 1997 & Older Vehicles cont’d • Major Service - Every 30,000 miles or two years • Replace engine oil and filer • Perform battery service • Inspect tires for wear • Rotate tires • Inspect brakes • Replace air filter • Top off all fluids • Inspect propeller shaft flex coupling • Inspect vales on applicable models • Inspect and lubricate throttle linkage (1995 and older) • Inspect and lubricate control shaft (1995 and older) • Check and adjust tire pressure • Lubricate chassis and door hinges • Replenish windshield washer solvent • Replace spark plugs • Replace diesel pre and main fuel filters • Replace transmission filter and fluid • Install Advanced diesel treatment (of applicable) • Set and adjust timing idle speed • Check, set and adjust lambda-controls • Inspect all lines, hoses and belts • Inspect steering and suspension components • Inspect cooling system • Inspect exhaust system • Road Test • Complimentary car wash Starting at $119.95 plus tax $749.00 plus tax Minor Service / 2005 & Newer Vehicles Starting at $449.95 plus tax Additional dealer recommendations • Balance (passenger cars)………………………………………….. ..$76.00 • Balance (SUVS, AMG & Sport models)…………………………….$95.00 • Brake Flush - every 2 years (non SBC vehicles)……………………..$99.95 • Coolant Flush - every 3 years………………………...…………….$104.45 These prices do not include the replacement of a dust filter, recirculation filter or charcoal filter. Mineral oil used with 1997 and older vehicles. All prices subject to change. 12 • Additional Services • These additional services may be required at different times and mileages beyond what is specified by the manufacturer, depending on driving conditions and climate. Brake Fluid Flush The brake fluid flush recommended every 2 years. The brake fluid is hydro-scopic, which means it attracts and absorbs moisture, which will affect the quality of the fluid over a period of time. This service will ensure that your braking system will continue to work at its optimum capability. Spark Plug Replacement The spark plugs will need to be replaced during a specific time or mileage, whichever occurs first. The time and mileage will vary from model to model and can be found in the owner’s manual. It is important to replace the spark plugs at the proper time in order to keep your engine running at its peek performance. This will make your engine perform with better fuel economy and a smoother operation. Transmission service (applies to 2006 & 2007 vehicles) The transmission fluid and filter need to be serviced at 39,000 miles for non-AMG vehicles and 90,000 miles for AMG vehicles. This will assist in removing some of the material that might accumulate during the break-in period. This period is the hardest on the fluid and it is important this fluid be replaced to keep the transmission operating at its peak performance. Coolant Flush Every 2 years for G-class vehicles. Every 3 years for 2003 vehicles and older. Every 15 years for 2004 vehicles and newer. The engine air filter will need to be replaced at a specific time. Over time the coolant will break down and it will form a crystal like substance that will lower the cooling capacity and the efficiency of the engine. This process will not allow the engine to run at a normal operating temperature which can put an additional strain on the engine and other related components. The coolant also protects your engine from freezing in cold weather conditions. Engine air filter The engine air filter will need to be replaced at a specific time or mileage interval. The time and mileage will vary from model to model and this information can be found in the owner’s manual. The filter is exposed to heat and particles that will eventually clog or wear out the filter material. Keeping the air filter replaced will keep your engine performing at its peak and also assist with your fuel economy. Failure to relace this filter in the proper time frame can cause damage to the mass air flow meter. Cabin or Climate Control Filter The dust filter will need to be replaced at a specific time or mileage interval. The time and mileage will vary from model to model and this information can be found in the owner’s manual. The dust filter is for the vehicles climate control system, which removes harmful contaminates from entering into the vehicle. Over a period of time this filter will get clogged with particles, which will not let your climate control system operate to its full capacity. Failure to replace the dust filter as recommended will cause your climate control system to work harder and could cause premature wear. 13 • Additional Services - cont’d • Replace fuel filter The fuel filter will need to be replaced at a specific time or mileage interval. The time and mileage will vary from model to model and this information can be found in the owner’s manual. The filter is designed to collect particles that are commonly found in fuel. Over a period of time the filter will clog which will result in poor engine performance, fuel economy and can damage fuel injectors. Transfer case fluid change (applies to E-class 4-matic & GL vehicles) The transfer case is no different than the oil in your vehicle’s engine. The transfer case is working continuously whenever your vehicle is being driven. After a period of time, the oil’s viscosity breaks down and it loses some of its ability to lubricate the transfer case at the oil’s maximum capability. Failure to perform this service at the recommended time could cause premature wear. Clean slide rails and slide shoes (applies to vehicle equipped with sunroof) The slide rails and slide shoes are an important part of the sunroof operation. These items are exposed to the outside elements, which collects particles that will cause the sunroof to bind in operation which can cause an additional strain on the sunroof mechanism and cause premature wear. Clean and lubricate guide mechanism for panoramic roof The guide mechanism is an important part of the panoramic operation. These items are exposed to the outside elements, which collect particles that will cause the sunroof to bind in operation which can cause an additional strain on the sunroof mechanism and cause premature wear. Check condition of drive shaft flex disc (applies to C, CLK, S, CL, and SL models) Minor Service / 2005 & Newer Vehicles It is necessary to check the front and rear drive shaft flex discs for wear and deterioration. If a flex disc were to come apart while traveling you could lose power to the rear wheels. Adjust parking brake cable (applies to SL model only) It is necessary to conduct a one-time adjustment of the parking brake cable on SL models when the vehicle is one year old. The SL is the only vehicle that does not have a self-adjusting cable and some stretching of the cable can occur. Check and tighten bolts attaching steering every 2 years (GL models) It is necessary to check the torque on the attaching bolts for the steering gear box due to the flex in the chassis. Inspect grease packing and correct for joint housing of all wheel drive front axle (G-Wagon model): It is necessary to grease the steering joints in the front axle as each time the steering wheel is turned right or left the grease is expelled from the joint for lubrication. Perform oil change on front and rear axles every 2 years (G-Wagon model) The axles are no different than the oil in your vehicle’s engine. The axles are working continuously whenever your vehicle is being driven. After a period of time the oil’s viscosity breaks down and it loses some of its ability to lubricate the axles at the oil’s maximum capability. Failure to perform this service at the recommended time could cause premature wear. Activated Charcoal filter The activated charcoal filter helps filter out odors and assist in removing some of the particles that can enter the passenger compartment from the outside. See owner’s manual for recommended replacement. 14 • Intake Service • The intake and exhaust valves of your engine con$140.28 trol the flow of air and fuel into the combustion plus tax chamber. If you start experiencing problems like hard-starting, hesitation, unresponsive performance or run-on, that may be an indication there’s a problem with the fuel/air mixture in your car’s engine. This is caused when deposits build up in the intake valves, combustion chamber, and pistons. To help prevent these types of problems, we recommend an Intake Service every 20,000 miles. The service is designed to remove those deposits and should result in improved performance as well as extended engine life. Clean Intake Valve • Wheel and Tire Protection • A security enhancement you may wish to consider is Wheel and Tire Protection insurance. This policy replaces the original tires and repairs or replaces wheels. Prices vary by length in coverage. Ask our Finance and Insurance Manager for more information. • All about your Tires • Your Phil Smart Mercedes-Benz has been engineered to be one of the most advanced and sophisticated performance vehicles in the world. But even a Mercedes-Benz is only as good as the part of the vehicle that actually touches the road your tires. Your car’s tires have been designed and built to provide thousands of miles of service. For maximum benefit, however, they need to be properly maintained. Here are a few things you need to know about how to get the most out of our tires. Proper Inflation Optimum tire performance comes when you’ve got the right amount of air pressure. What is the right amount? It’s specified by the vehicle manufacturer, and may be different on the front and rear tires, depending upon the vehicle you drive. Failure to maintain proper inflation pressures can result in rapid wear and improper handling and can also affect fuel economy. Check inflation pressure (including spare) at least once a month and before a long trip. Tires must be checked when they are cold-before. You can quickly find your tire pressure specifications inside the fuel door. Balance An unbalanced wheel and tire assembly may create vibrations when you drive on a smooth road and may result in irregular tread wear. This is an indication that your wheels may need balancing. Rotation You can achieve more uniform wear on all four of your tires by rotating them regularly. Always refer to your vehicle’s owner’s manual for tire rotation recommendations. Unless otherwise specified, tires should be rotated about every 6,500 miles or sooner if signs of irregular or uneven tire wear appear. Note: Four tire rotation is not recommended on vehicles with staggered tires and wheels due to the difference in sizes between the front and back. Tire Repair Ordinary punctures can be repaired using a patch. This requires removing the wheels, dismounting the tire and repairing the tire from the inside. Following the repair, your tire and wheel must be rebalanced. Tire Replacement When the time comes to replace your tires, it’s important to use only tires designed and recommended for your vehicle by Mercedes-Benz. Other tire retailers may offer a good deal on tires they have in stock, but the right tires, built precisely to Mercedes-Benz specifications, are designed to give you optimal performance and safety. At Phil Smart Mercedes-Benz, you can be sure you’re getting the right tires for your car at a competitive price. You will drive with confidence in knowing all work is done by factorytrained Technicians and your Mercedes-Benz approved tires come with a Road-Hazard Warranty. Ask your service advisor for details. 16 Dirty Intake Valve • Low Cost Solutions to High Priced Problems • In addition to the standard services you expect to find at automotive dealerships, Phil Smart Mercedes-Benz offers a broad range of non-traditional services that can be completed at the dealership. Many of these services start at $99.00 and includes: (For more information please see your service advisor) • • • Alloy Wheel Refinishing Leather & Upholstery Repair Paintless Dent Removal • • • Bumper Repair Paint Chip Airbrushing Paint, Leather and Fabric Protection • Inspection & Tire Rotation Service • • • • • • • • Inspect battery and check electrolyte level Inspect windshield wiper inserts and service windshield washer system Inspect belts, hoses and undercarriage Inspect lights Inspect brakes Inspect and top-off fluid levels Rotate tires and adjust tire pressure (excludes models vehicles with staggered wheels) • Alignment • • • • Passenger Car Alignment……………………………………………………….....$160.00 Sport Utility and Truck Alignment……………………………………………...…$180.00 Adjusting bolts (if needed)………………………………………………………….$50.00 each 15 SERVICE SPECIALS 10% off any regular scheduled maintenance x____ dt:__ $25 off the Executive Detail maintenance x____ dt:__ 10% off any regular scheduled maintenance x____ dt:__ 15% off any nonscheduled maintenance x____ dt:__ • Detail Menu • • Complimentary Cash Wash……………………………………………………..No Charge Upon completion of service and road test of your vehicle, Phil Smart Mercedes-Benz performs our complimentary car wash. This service includes an exterior wash, silicon tire dressing and vacuumed floor mats. • Classic Car Wash…………………………………………………………………….$24.95 This thorough wash includes cleaning the wheels, dressing the tires, wiping the door jams, and cleaning windows inside and out. A complete interior vacuum is performed. • Impeccable Interior….………………………………………………………………$99.95 This process starts with the Classis Car Wash, then clean those hard-to-reach areas, especially between the seats and the rear window area. We do a thorough cleaning of the center console, dash and seats. We shampoo the carpets, mats, door panels and headliner. We vacuum and clean the trunk area. Clean interior mirrors and windows. • Complete Detail...…………………………………………………………………..$149.95 We start out by performing the Classic Car Wash and Impeccable Interior. We then apply a premium paint sealant that will leave a lasting finish. This process is specially designed to maintain the best possible finish on your vehicle. • Executive Detail……………………………………………………………………$259.95 We combine the Classic Car Wash, Impeccable Interior and Complete Detail, which brings your vehicle to a showroom quality condition. We also clean your engine and engine compartment. We will buff the exterior using a cleaner which will help remove small surface scratches. The final step is to use a paint sealant that will maintain the best possible finish on your vehicle. • HI-Tech Appearance Protection..…………………………………………………..$498.95 This is an application of a reactive bonding clear coat that protects and enhances exterior paint, rubber, wheels, molding, chrome, canvas, and plastic. This product will reduce the amount of damage that can occur from acid rain, ultraviolet light and water spots. Using this product means you will not have to wax your vehicle for the next five years. www.philsmart.com • Protecting your investment is all in the details • Did you know many kitchens household cleaners can ruin the shine you want to protect? Phil Smart Mercedes-Benz’s team of highly trained detail professionals are dedicated to helping you maintain your car’s interior and exterior finishes. Also, as you may expect, everything we do to enhance your vehicle’s appearance is done to the exacting standards of Mercedes-Benz. Your Customer Care Center can help you make an appointment. * To receive these offers, your service manager must sign on the offer being used. These offers cannot be combined with one another or with another offer. Some restrictions may apply. 17 18 • The Right Part at the Right Time for the Right Price • • Mercedes-Benz Boutique • Here are the some items available to enhance the ownership experience located in the parts boutique: Mercedes-Benz vehicles are engineered to be among the best in the world and that includes every single part on your Mercedes-Benz, no matter how minor it appears to be. That’s why Phil Smart Mercedes-Benz places such an emphasis on its Part Department. The Parts Department features a staff of more than 20 professionals. With more than $2 million in inventory at any given time, the department is dedicated to having the parts your car needs when you need them. To better serve you, our parts facility uses the latest in cutting edge technology, as well as high capacity vertical storage units which allow us to store larger quantities of parts than most other dealerships. The Parts Department is located at both locations for your convenience. • • • • • Key chains Shirts Vests/Jackets Blankets Mugs • • • • • Posters Hats Model Cars Stuffed Animals Cleaning Products Customer Parts Phil Smart Mercedes-Benz stocks a variety of regularly needed Mercedes-Benz items for your car at competitive prices: • Mercedes-Benz Accessories • Make your Mercedes-Benz a reflection of you!~ Many Mercedes-Benz owners are choosing to customize their vehicles. The Phil Smart accessories departments are located at both our locations on 2025 Airport Way South and 600 East Pike Street. They are dedicated to help you design your car to reflect your personality. Phil Smart Mercedes-Benz carries accessory products. Some of the most popular accessories include: • • • • Keys/Key batteries Light bulbs Hood Stars Car Mats/All weather mats • • • Windshield Wiper Blades Maintenance items including Oil Filters and Air Filters Special order parts available for Vintage Cars • Oooops, I need to replace my Car Keys. How do I…? • Phil Smart Mercedes-Benz can assist you in getting a new set of keys for your vehicle. Replacement keys are ordered using your car’s Vehicle Identification Number. For liability reasons, Mercedes-Benz requires we verify ownership. Our procedure matchs the first and last name on your ID with the vehicle registration information. All keys must be pre-paid. • • • • • CD-Changers LoJack Custom Wheels Smoked Tail Lamps Full Body Kits • • • • • Navigation Systems Bluetooth Integration I-pod Integration DVD Systems Satellite Radios • • • • Wood and Leather Steering Wheels Performance Upgrades Window Tinting 3M Clear Bra Our personalization consultants can show you hundreds of ways to tailor your vehicle. So whether you’re customizing a new car, or upgrading your existing vehicle, you can find everything you need to do it with style at Phil Smart Mercedes-Benz. www.philsmart.com • EMAILS • Why do we ask for email addresses? It’s because we need and welcome your feedback. After every visit to Phil Smart Mercedes-Benz, you will receive an email survey that asks about your experience at our dealership. Your responses provide us with the information we need so that we can continue to deliver the outstanding service you deserve from Phil Smart Mercedes-Benz. Your contact information and feedback remains confidential within the dealership. 19 20 • PROTECT YOURSELF • • PROTECT YOUR CAR • Road Hazard Protect your investment against unpredictable ‘blowouts’ that may cause damage to your Mercedes-Benz. Vehicle Protection Program Don’t be surprised with unexpected repairs that can cost you. Gain the peace of mind with this protection for you and your Mercedes-Benz. Courtesy Care Why sweat the small stuff? Let this plan take care of your future worries. Wear and Tear Why fix someone else’s car? Let this plan keep you compliant. Contact our Customer Care Center at 1.800.614.2575 for more information on any of these products. Contact our Customer Care Center at 1.800.614.2575 for more information on any of these products. www.philsmart.com 21 22 www.philsmart.com