Business & Social Etiquette Presented by: Lauren A. Evans Mid-South Community College What is Etiquette? According to the online Merriam-Webster Dictionary (www.webster.com) : the conduct or procedure required by good breeding or prescribed by authority to be observed in social or official life A Brief History… “Perhaps it should come as no surprise that the origins of today’s etiquette began in the French royal courts in the 1600s and 1700s. Under King Louis XIV, a placard (the word “etiquette” means card or placard) was devised and posted with rules for all to follow. They took manners much more seriously in those days, and people were more strict in the following of rules.” “Even before Louis XIV, the first known etiquette book was written in 2400 B.C. by Ptah-hotep. Good manners have been around for a long time. It was from these origins that American etiquette grew.” American History “The first recordings of American etiquette were made in George Washington's Rules of Civlity, but the most popular "first" about manners was written by Emily Post in 1922. The self-proclaimed debutante-turned-writer published "Etiquette--In Society, In Business, In Politics, and At Home." It became a best-seller and paved the way for her successors to continue preaching good manners.” Why is Etiquette Important? “People tend to equate a lack of etiquette with a lack of care and self-control necessary to be good at what you do. Etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously” http://www.rudebusters.com/etiquet.htm “I choose to travel the high road because the lower road is so crowded.” Anonymous Introductions Ms., not Miss or Mrs. Introduce the person with greater authority to the person of lesser authority. U2 is a band… Dr. Jones, I would like to introduce to you Mr. Smith. President Fenter, I would like to introduce to you Lauren Evans The Handshake USA: firm, solid grip with 2-3 strokes Belgium: light pressure and 1 quick stroke Germany: firm grip and 1 quick stroke Japan: light grip and 3-4 gentle strokes Eye Contact U.S.: 40-60% of time Middle East: Intense Britain: Look away when talking, but look back in a turn-yielding manner Mexico & Puerto Rico: Direct eye contact considered aggressive gesture Pop Quiz, Hot Shots! The best way to meet people and "work a room" is to a) head for the bar or the buffet immediately upon arrival. b) introduce yourself to two people who are deep in conversation. c) look confident, stand in the center of the room and wait for someone interesting to approach you. d) introduce yourself to groups of three or more. e) stick close to only those you know very well. Answer: D Introduce Yourself to Groups of Three or More Practice proactive, assertive habits! Network! Another one… In the business arena: a) only men should stand for handshaking and all introductions. b) only women should stand for handshaking and all introductions. c) it is not necessary for men or women to stand for handshaking or introductions. d) both men and women should stand for handshaking and introductions. Answer: D Both men and women should stand for handshaking and introductions Times they are a’changin’! Finally, for now… For easy reading, one's name badge should be worn a) on the left shoulder. b) on the right shoulder. c) on the left hip. d) around one's neck. Answer: B On the right shoulder Follow your eyes! On-the-Job Etiquette BE ON TIME! No drugs, alcohol, etc. Be courteous and respectful to your peers and supervisors Admit fault and express willingness to improve If your work slacks, someone else is picking it up The Golden Rule On-the-Job Etiquette - The Office Cubicle Don't hold meetings in your cube: "With a whole group of people talking in a small setting, it's easy to distract others" Avoid noisy screensavers, or setting your e-mail to a line from your favorite song every time a message appears in your inbox. Don't use a speaker phone: Double trouble - not one annoying voice, but two. Watch the personal calls: Your neighbors don't want to hear what you're having for dinner, about your spouse's doctor appointment, or your weekend plans when they're trying to conduct business. The Office Cubicle Continued Avoid strong smells: Keep in mind some people are allergic to colognes, perfumes and deodorants. If you must wear them, keep them light. Cubicle decorations: Sure the family pictures are great, but beware of posting material that may have a sexual, political, racial or personally offensive message. Keep the radio low: Some radio shows can be borderline offensive. What may be funny and appropriate to you, may not be to someone else. "Be respectful to those around you, and remember, if you can hear them, they can probably hear you." Dining Etiquette – Common Issues Enter chair from the right Unfold napkin when seated and place in lap with crease closest to you Where do I leave it? Pass salt and pepper together Offer left, pass right Begin eating when everyone at the table has been served DO NOT clean your plate No elbows on the table Dining Etiquette - Conversation Appropriate Weather Community Travel School Sports? Inappropriate Politics Religion Money Sex Dining Etiquette - Toasting 3 B’s Begin, Be Brief, Be Seated 2 Toasts Welcoming Honor guest of honor 60-75 words or one minute Quickly explain how you know guest of honor No comments that would mortify or humiliate guest(s) No need to toast in return GOH may remain seated Dining Etiquette - Mishaps You spill something Provided that it’s not landing in someone else’s lap, don’t make a scene, but call over a waiter You drop your napkin, fork, knife, etc. Leave it on the floor and call over a waiter A dirty utensil should never be reused Someone brought up an inappropriate topic of conversation Kindly redirect the conversation. Ask the host a question or return to an appropriate topic. Cell Phones Turn them on silent in movies, plays, concerts, dinners, etc. The person you are with takes priority. Conversations are not private. End of Presentation There are no activities for this unit, but remember that etiquette is something to practice every day, not just on the job!
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