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American Etiquette

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American Etiquette Powered By Docstoc
					                 Business & Social Etiquette
                           Presented by:
                          Lauren A. Evans
                    Mid-South Community College

What is Etiquette?
 According to the online Merriam-Webster Dictionary
 (www.webster.com) :
   the conduct or procedure required by good breeding or
   prescribed by authority to be observed in social or official life

A Brief History…
  “Perhaps it should come as no surprise that the origins of today’s
  etiquette began in the French royal courts in the 1600s and 1700s.
  Under King Louis XIV, a placard (the word “etiquette” means card
  or placard) was devised and posted with rules for all to follow. They
  took manners much more seriously in those days, and people were
  more strict in the following of rules.”
  “Even before Louis XIV, the first known etiquette book was written
  in 2400 B.C. by Ptah-hotep. Good manners have been around for a
  long time. It was from these origins that American etiquette grew.”

American History
 “The first recordings of American etiquette were made in George
 Washington's Rules of Civlity, but the most popular "first" about
 manners was written by Emily Post in 1922. The self-proclaimed
 debutante-turned-writer published "Etiquette--In Society, In
 Business, In Politics, and At Home." It became a best-seller and
 paved the way for her successors to continue preaching good
 manners.”

Why is Etiquette Important?
 “People tend to equate a lack of etiquette with a lack of care and
 self-control necessary to be good at what you do. Etiquette is
 about presenting yourself with the kind of polish that shows you
 can be taken seriously”
     http://www.rudebusters.com/etiquet.htm
 “I choose to travel the high road because the lower road is so
 crowded.” Anonymous
Introductions
  Ms., not Miss or Mrs.
  Introduce the person with greater authority to the person of lesser
  authority.
  U2 is a band…
     Dr. Jones, I would like to introduce to you Mr. Smith.
     President Fenter, I would like to introduce to you Lauren Evans

The Handshake
  USA: firm, solid grip with 2-3 strokes
  Belgium: light pressure and 1 quick stroke
  Germany: firm grip and 1 quick stroke
  Japan: light grip and 3-4 gentle strokes

Eye Contact
  U.S.: 40-60% of time
  Middle East: Intense
  Britain: Look away when talking, but look back in a turn-yielding
  manner
  Mexico & Puerto Rico: Direct eye contact considered aggressive
  gesture

Pop Quiz, Hot Shots!
The best way to meet people and "work a room" is to
  a) head for the bar or the buffet immediately upon arrival.
  b) introduce yourself to two people who are deep in conversation.
  c) look confident, stand in the center of the room and wait for
  someone interesting
     to approach you.
  d) introduce yourself to groups of three or more.
  e) stick close to only those you know very well.

Answer: D Introduce Yourself to Groups of Three or More
  Practice proactive, assertive habits!
  Network!
Another one…
  In the business arena:
  a) only men should stand for handshaking and all introductions.
  b) only women should stand for handshaking and all introductions.
  c) it is not necessary for men or women to stand for handshaking or
  introductions.
  d) both men and women should stand for handshaking and
  introductions.

Answer: D
  Both men and women should stand for handshaking and
  introductions
  Times they are a’changin’!

Finally, for now…
  For easy reading, one's name badge should be worn
  a) on the left shoulder.
  b) on the right shoulder.
  c) on the left hip.
  d) around one's neck.

Answer: B
  On the right shoulder
  Follow your eyes!

On-the-Job Etiquette
 BE ON TIME!
 No drugs, alcohol, etc.
 Be courteous and respectful to your peers and supervisors
 Admit fault and express willingness to improve
 If your work slacks, someone else is picking it up
 The Golden Rule

On-the-Job Etiquette - The Office Cubicle
 Don't hold meetings in your cube: "With a whole group of people
 talking in a small setting, it's easy to distract others"
 Avoid noisy screensavers, or setting your e-mail to a line from your
 favorite song every time a message appears in your inbox.
  Don't use a speaker phone: Double trouble - not one annoying
  voice, but two.
  Watch the personal calls: Your neighbors don't want to hear what
  you're having for dinner, about your spouse's doctor appointment,
  or your weekend plans when they're trying to conduct business.

The Office Cubicle Continued
  Avoid strong smells: Keep in mind some people are allergic to
  colognes, perfumes and deodorants. If you must wear them, keep
  them light.
  Cubicle decorations: Sure the family pictures are great, but beware
  of posting material that may have a sexual, political, racial or
  personally offensive message.
  Keep the radio low: Some radio shows can be borderline offensive.
  What may be funny and appropriate to you, may not be to
  someone else. "Be respectful to those around you, and remember,
  if you can hear them, they can probably hear you."

Dining Etiquette – Common Issues
  Enter chair from the right
  Unfold napkin when seated and place in lap with crease closest to
  you
  Where do I leave it?
  Pass salt and pepper together
  Offer left, pass right
  Begin eating when everyone at the table has been served
  DO NOT clean your plate
  No elbows on the table

Dining Etiquette - Conversation
  Appropriate
     Weather
     Community
     Travel
     School
     Sports?
  Inappropriate
     Politics
     Religion
    Money
    Sex

Dining Etiquette - Toasting
  3 B’s
     Begin, Be Brief, Be Seated
  2 Toasts
     Welcoming
     Honor guest of honor
        60-75 words or one minute
        Quickly explain how you know guest of honor
        No comments that would mortify or humiliate guest(s)
  No need to toast in return
  GOH may remain seated

Dining Etiquette - Mishaps
  You spill something
     Provided that it’s not landing in someone else’s lap, don’t make
     a scene, but call over a waiter
  You drop your napkin, fork, knife, etc.
     Leave it on the floor and call over a waiter
     A dirty utensil should never be reused
  Someone brought up an inappropriate topic of conversation
     Kindly redirect the conversation. Ask the host a question or
     return to an appropriate topic.

Cell Phones
 Turn them on silent in movies, plays, concerts, dinners, etc.
 The person you are with takes priority.
 Conversations are not private.

End of Presentation
There are no activities for this unit, but remember that
etiquette is something to practice every day, not just on the
job!