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Top Accounts Payable Outsourcing Vendors, Black Book Survey 2009 Results - 2009
By aarkstore.com Dated: Oct 16, 2009
Top Accounts Payable Outsourcing Vendors, Black Book Survey 2009 Results - 2009 Published Date : 9 August 2009 Pages : 41 In 2009, the Black Book APO Industry user survey investigates over 500 contracts held by 1500 of the top spending organizations and conglomerate corporations globally. 18 Key Performance Indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0-10 scale per KPI. Key Findings Key Finding: Most Important Customer Satisfaction KPIs Client Relationship & Cultural Fit and Trust are the most important attributes influencing APO client satisfaction with their 2009 outsourcing providers. Key Finding: Vendor Dissatisfaction is uncommon in the AP Process Outsourcing Industry among Top Ranked Suppliers Strong dissatisfaction is uncommon in the Finance & Accounting sector of Accounts Payable, occurring in less than 7.5% of US client types, 10.3% of UK clients and 10.8% of International customers. US and Global corporations collectively experience only a 6.8% dissatisfaction rate. Key Finding: Comprehensive Services Vendor Arrangements from a Comprehensive/End-To-End APO Vendor produces the Highest Satisfaction Rates Table of Contents : Introduction 5 Summary 7 Methodology 9 Predicted High Growth KPO Verticals 11 Companies Mentioned BNY Mellon Sourcenet, Consero, IQ Backoffice, HOV Services, Outsource Partners, Next Process, API Outsourcing, Banctec, Global Exchange Group, CBIZ, Accenture, Xchanging, Taurus Quest, Core3, ACS, Hewlett Packard EDS, Capgemini, Accounts Next, Diversified AP Solutions, Paystream Stop Light Scoring Key 13 Overview of KPI Leaders 18 Individual Key Performance Indicator Detail 21 http:// www.aarkstore.com/reports/2009-Top-Accounts-Payable-Outsourcing-Vendors-Black-Book-Survey-2009Results-31075.html
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Category Tags Email Phone Address City/Town State/Province Zip Country Accounting, Outsourcing accounts, payable, Outsourcing, vendors, black, book Click to email author 09272852585 Navi Mumbai Mumbai Maharashtra 402107 India
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