9697 East Mineral Ave, Centennial, CO 80112, (303) 797-9393, www.jonesncti.com Additional Information: Lee Ann Fleming, (303) 784-8232, lfleming@jonescorp.com
Charter Communications Reinforces Importance of Training for Charter Telephone Installation Contractors With Jones/NCTI™ Training Program
Denver (June 12) – As Charter Communications, Inc. (Nasdaq:CHTR) continues its aggressive launch of Charter Telephone service in 2006, the company is recommending that its own installation and service technicians, as well as Charter Telephone installation contractors add supplemental training to their training schedules. Charter Communications recently notified its field operators and installation contractors that it recommends Jones/NCTI training for Voice over Internet Protocol service. “We want to make certain that our customers have the best service possible from Charter Telephone, and training plays a major role in that commitment,” said Doug Daut, Director of Technical and Safety Training. “We put a great deal of thought into how we accomplish the training of our people.” The web-based Jones/NCTI IP Voice program is an online course that includes three hours of video, where learners ride along with an installer as he takes them step-by-step through all the aspects of IP voice service. The video is interspersed with animation, text material and scripted close-up demonstrations. The entire course can be taken in an intensive, two-day session or over several days. Because it is Internet-based, learners can take the course at their own pace.
About Jones/NCTI™, Inc. Jones/NCTI, Inc. is a subsidiary of Jones International Academy™, Ltd. (JIA) and provides workforce performance products, services and education to the broadband and cable television industry. Its products include performance tools and extensive training content in CD/DVD, instructor-led, paper-based and online delivery formats. Jones/NCTI also provides professional services, such as custom curriculum development, e-learning development and conversion, product sales support and customer education, and workforce assessments. Additionally, Jones/NCTI offers broadband-specific professional development through college credit and industry certification support. System operators, contractors, technology vendors and more than 250,000 professionals have turned to Jones/NCTI for workforce performance solutions. For more information, please visit www.jonesncti.com . About Charter Communications Charter Communications, Inc. is a leading broadband communications company and the third-largest cable operator in the United States. Charter provides a full range of advanced broadband services, including advanced digital video entertainment programming (Charter Digital™), Charter High-Speed™ Internet access service, and Charter Telephone™ services. Charter Business™ similarly provides scalable, tailored and cost-effective broadband communications solutions to business organizations, such as business-to-business Internet access, data networking, and video and music entertainment services. Charter’s advertising sales and production services are sold under the Charter Media® brand. More information about Charter can be found at www.charter.com
### For Information Contact: Lee Ann Fleming, Jones/NCTI 303-784-8232 303-594-1750 cell lfleming@jonescorp.com Anita Lamont, Charter 314-543-2215 314-614-6987 cell alamont@chartercom.com