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Au Bon Paid

VIEWS: 102 PAGES: 6

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									BALANCED CHOICES: Discover, Nourish, Connect




                                                                                                                                                                                                                                        // OURSELVES
Public interest in nutrition and wellness is not                                     Our Bon Appétit division has mastered this        As a group, our network of companies will       help each business maintain its individuality
a passing fad. Increasingly more individuals                                         protocol with Circle of Responsibility and        jointly develop core values, nutrition and      and operating styles. Chefs who cook
choose what they’ll eat based not just on                                            now is guiding our North American opera-          wellness goals and set ground rules,            by recipe to ensure consistency each
how something tastes or how many calories                                            tions as we adopt similar initiatives, called     policies and direction. We will share best      and every time will approach BALANCED
it contains, but also on their individual nutri-                                     BALANCED CHOICES.                                 practices and new ideas to develop menu         CHOICES differently than chefs who cook
tional goals, environmental concerns and                                                                                               choices, labeling and identification systems,   from the heart based on the freshest ingre-
even community and global political issues.                                          We’ve developed certifying and labeling           purchasing initiatives, employee training and   dients found at the market that morning.
Helping customers make choices that fit                                              systems for organics and other standards, we      guest education materials.                      We encourage and support those differences.
their individual nutrition and wellness goals                                        post cooking standards for clients and guests
is a commitment we don’t take lightly.                                               to see and we continually train staff on nutri-   A peak at Compass Group’s history shows         Mastering something this bold takes a vast
                                                                                     tion and wellness issues. We’ve even formed       how we’ve grown by acquiring or partnering      commitment of time and resources. We’re
How so? Consider the chore of baking an                                              strategic partnerships with the American          with the top players in each industry sector    up to the challenge. Anything less is just not
organic muffin. Each ingredient must be                                              Cancer Society and Action for Healthy Kids.       and then letting those businesses continue      our style.
certified organic before the muffin itself earns                                                                                       operating in the way they do best. Similarly,
the organic stamp. Vegetarian fries cannot                                           We are committed to promoting a balanced          each venture will choose those programs
be fried in oil where chicken was cooked.          CHEFS PROUDLY SHOW OFF THEIR      approach regarding nutrition, environment,        in the BALANCED CHOICES menu that fit
                                                   VEGETARIAN AND VEGAN CREATIONS.
A vegan casserole cannot contain even one                                            community awareness and wellness. Our             their operations and clients best.
shred of cheese. Employee education at all                                           goals are clear: choice and education for
levels is absolutely necessary to ensure that                                        our guests and clients. We give them the          Behind the scenes, we support our
what we serve is what we say it is.                                                  tools and options to eat healthy and              network of operations with training,
                                                                                     responsibly if they choose to.                    certification and staff development. We
                                                                                                                                                                                                                                        45
Quality Assurance: When it Comes to Food, We Play it Safe                                                                                             Compass Group Canada’s Balanced Choices




                                                                                                                                                                                                                                                                                                   // OURSELVES
Food safety does not happen           programs and training. We’ve         granted. We apply sound science         of our vendors’ operations is as   Across North America, obesity and nutri-    As part of the sponsorship, three                The initiatives expand our current offerings,
by accident.                          made food safety a core value        to managing foods safely. We            important as our own.              tion has moved to the forefront of public   Compass Group sectors – Eurest                   are based on “Canada’s Food Guide to
                                      and regularly exchange best          embrace the HACCP (hazard                                                  concern. In response to concerns in         (business & industry), Morrison (healthcare)     Healthy Eating” and meet the require-
In fact, food safety is so funda-     practices with other Compass         analysis critical control points)       Why? Because regardless            Canada, our Canadian operations recently    and Chartwells (education) – will work           ments for an Eat Smart award, a nutrition
mental to Compass Group opera-        Group operations worldwide.          approach of managing product            whether our customers are          launched a sponsorship agreement with       together to educate both children and            program launched this year by the
tions that we routinely surpass our                                        risk. Our comprehensive stan-           eating spaghetti in a primary      the Dietitians of Canada, the official      adults about healthier food options and          province of Ontario which designates
competitors’ efforts by investing     In the early days, our North         dards blend with effective facilities   school cafeteria, enjoying mint    governing body representing dietitians      guide them in making appropriate food            healthy eating, smoke-free environments
more, doing more and demand-          American operations left food        design and engineering.                 juleps at the Kentucky Derby or    across the country.                         selections, especially when eating out.          and food-safety programs.
ing more. After all, who cares        safety initiatives to each company   Associates and managers receive         sampling chocolate delicacies
about taste and presentation if the   brought onboard through acqui-       thorough training and education         at Carnegie Hall, they deserve
                                                                                                                                                                                                                          INITIATIVES INCLUDE:
food ultimately isn’t safe to eat?    sition. These programs, while        and have weekly discussions             the safest food possible.
                                                                                                                                                                                                                          • PROVIDING EDUCATIONAL             • EXPANDING THE RANGE OF
                                      strong, were wide ranging.           about food safety. We self-inspect
                                                                                                                                                                                                                            MATERIALS TO GUIDE                  HEALTHIER SNACKS AVAILABLE
That’s why Compass Group NA           Recognizing the value of a           and hire third-party auditors to
                                                                                                                                                                                                                            CHILDREN AND THEIR                  IN VENDING MACHINES,
spends nearly $1.5 million on         uniform approach and company-        follow behind. Zero-defect
                                                                                                                                                                                                                            CAREGIVERS IN MAKING                INCLUDING JUICES, WATER,
outside auditors each year to         wide benchmarks, about six           process control is our goal.
                                                                                                                                                                                                                            HEALTHIER FOOD CHOICES              MILK, GRANOLA BARS AND
double-check that our operations      years ago we created a quality
                                                                                                                                                                                                                                                                TRAIL MIX (TO NAME A FEW).
are the absolute best. We’ve built    assurance team, dispatched its       Because we recognize that food
                                                                                                                                                                                                                          • PROVIDING A WIDER CHOICE
a team of eight certified food        members across the country           safety extends beyond the
                                                                                                                                                                                                                            OF HEALTHIER OPTIONS
safety experts with more than 60      and set company benchmarks.          kitchen as well, we require vendor
                                                                                                                                                                                                                            IN CAFETERIAS
years of combined food safety                                              certification and scrutinize supply-
experience to oversee safety          We don’t take food safety for        chain diligence. The cleanliness
                                                                                                                                                                                                                                                                                                   47
Canteen BALANCES CHOICE, Taste and Nutrition                                                                                              Chartwells’ Terra Vé




                                                                                                                                                                                                                                           // OURSELVES
                                                                  Called BALANCED CHOICES,              energy drinks and specialty                              Vegetarians and vegans deserve       Mediterranean and Latin/South
                                                                  Canteen’s program offers a            Ritazza beverages.                                       variety and great-tasting meals      America.
                                                                  range of foods and beverages                                                                   too. As part of our Balanced
                                                                  that complement consumers’            The BALANCED CHOICES                                     Choices offerings, the Terre Vé      A growing number of consumers
                                                                  lifestyles. Selections include        icon helps consumers find the                            program, winner of Nation’s          identify themselves as vegetarians
                                                                  items that are low in carbohy-        nutritional facts they need to                           Restaurant News’ 2001 innovation     or preferring vegetarian foods.
                                                                  drates, sugar free, reduced fat,      make informed purchasing                                 prize, is believed to be the first   We know that vegetarian foods,
                                                                  caffeine free, as well as hydrating   decisions. Canteen first intro-                          comprehensive program devel-         cooked properly, are a healthy
                                                                  beverages, and soy products.          duced BALANCED CHOICES                                   oped for vegans and vegetarians.     diet alternative.
                                                                                                        in select healthcare and busi-
                                                                  BALANCED CHOICES is a far             ness and industry accounts that                          Terra Vé focuses on vegetarian       Terra Vé customers benefit from
                                                                  cry from peanut-butter crackers.      have multiple vending sites.                             protein sources and incorporates     a wide selection of menu items
                                                                  Health-conscious consumers                                                                     popular recipes from cultures        that follow strict vegetarian
Healthy food from a vending      Canteen, our vending arm,        today can find fat-free waffles                                                                across the world including Asia,     guidelines, yet which are also
machine? Of course! Just         carries a variety of popular     with fresh fruit and sugar-free                                                                the Middle East, the                 enticing and flavorful.
because someone needs food       nutritional foods and gives      syrup, low-carb beef and
to grab and go doesn’t mean he   customers quick access to        Swiss cheese sandwiches,
                                                                                                                                                                   LEFT:
                                                                                                                                                                   TERRA VE PROGRAM OFFERS VEGETARIAN
or she can’t eat right.          nutritional information at the   Greek salads with low-fat Feta                                                                   AND VEGAN FOOD OPTIONS.

                                 point of sale.                   cheese, healthy diet snacks,



                                                                                                                                                                                                                                           49
Chartwells – Eat, Learn, Live                                                                                                                   Au Bon Pain’s Nutrition at a Touch




                                                                                                                                                                                                                                                                                                    // OURSELVES
Today’s children live in a fast paced, demand-   Chartwells’ meals meet or exceed USDA           those findings to benefit students. We will    Our customers’ concerns for nutrition will be       partnership with the Boston Children’s          Center, as well as a dietitian and food tech-
ing world. The foods they consume affect         requirements. We serve foods that appeal        continue to work closely with food manufac-    answered, not ignored. Acting on this impor-        Museum, teaches children ages 4-9 about         nologist. Au Bon Pain president and CEO,
their health, ability to think, moods and per-   to kids, but also to their parents and health   turers to bring the most nutritious products   tant aspect of its core ideology, our Au Bon        proper nutrition, the importance of exercise    Frank Guidara, who serves on this board,
formance levels. Unhealthy eating habits can     experts. Chartwells provides a variety of       to the school environment. And we will         Pain division created and installed nutrition       and balanced diets, hydration and other         also is a member of the Harvard School of
lead to serious problems during childhood        food choices in order to create balance         tap our alliances with corporations, health    kiosks that, with a few touches on a computer       food facts.                                     Public Health’s Nutrition Roundtable, headed
and adolescence, and increase the risk of        and meet the taste preferences of its           organizations and the media to raise           screen, quickly show customers detailed nutri-                                                      by Walter C. Willett.
many chronic diseases during adulthood.          diverse student population. We drive home       awareness on the issue of obesity, to          tional facts and ingredients for every item sold.   Building on the success of its kiosk program,
                                                 the importance of healthy eating through        promote healthy lifestyle behaviors and                                                            Au Bon Pain last year created a nutrition       The Au Bon Pain board helps guide the
Our Chartwells Schools Dining Services           classroom presentations, nutrition promo-       encourage healthy food choices.                Customers quickly embraced the informa-             advisory board to keep the chain on             restaurant chain explore new offerings, such
division understands the importance of           tions and take-home materials.                                                                 tion and felt empowered to make food                the cutting edge of nutrition and wellness      as its new zero grams trans fat muffins and
serving healthy meals to schoolchildren.                                                         We’re teaching children how to eat well        choices that fit their personal wellness goals.     advancements. The panel includes a profes-      bagels, cookies, and its lower-calorie sand-
Working to be a forerunner in the field of       Of course, Chartwells isn’t stopping with       today so they can live healthy lives tomor-    The kiosks even won the 2003 IT Innovation          sor of cardiovascular disease prevention        wiches. Taste and flavor will always be Au
nutrition, Chartwells knows that what we         the programs already in place. As               row.                                           Award from Nation’s Restaurant News. This           at the Harvard School of Public Health,         Bon Pain’s primary focus, but it’s committed
teach children today can influence their         researchers learn more about wellness                                                          summer, Au Bon Pain introduced a kiosk              the director of the Nutrition and Weight        to finding ways to make delicious items as
lifelong health and well being.                  and nutrition, Chartwells will incorporate                                                     for children. This kiosk, developed in              Management Center at Boston Medical             nutritious as possible.


  ”WE CARE ABOUT THE CHILDREN WE SERVE, AND AS SUCH, WE ARE COMMITTED TO A CONSTANT REVIEW OF OUR                                                                             LEFT:                                                 “NUTRITION IS REALLY AN EXTENSION OF CUS-
                                                                                                                                                                              AU BON PAIN’S NUTRITION KIOSK
  INITIATIVES INVOLVING A HEALTHY SCHOOL ENVIRONMENT AND CHILD NUTRITION. WE INTEND TO DEDICATE OUR CORPO-                                                                                                                          TOMER SERVICE, TAKING CARE OF CUSTOMERS.

  RATE RESOURCES AND EXPERTISE TO DEVELOP NEW PROGRAMS THAT WILL SPECIFICALLY TARGET THE OBESITY ISSUE.”                                                                                                                            THAT’S WHY WE WERE FOCUSED ON IT LONG
                                                                                                                                                                                                                                    BEFORE IT MADE HEADLINES AND NEWSPAPERS”


  KEITH CULLINAN, PRESIDENT OF CHARTWELLS SCHOOL DINING SERVICES                                                                                                                                                                    FRANK GUIDARA, AU BON PAIN PRESIDENT AND CEO
                                                                                                                                                                                                                                                                                                    51
Recognitions




                                                                                                                                                                                                                                       // RECOGNITIONS
> IN 2002, GARY GREEN, CEO OF OUR NORTH AMERICAN         > COMPASS GROUP WAS AWARDED THE 2002 EMPLOYER OF              > COMPASS GROUP WON THE "HAND UP" AWARD FOR ITS       > MORRISON MANAGEMENT SPECIALISTS WAS NAMED TO
OPERATIONS, RECEIVED THE COVETED INTERNATIONAL FOOD-     CHOICE AWARD IN THE TRAINING AND EDUCATION CATEGORY,          OUTSTANDING SUPPORT OF LOAVES & FISHES AND ITS CON-   TRAINING MAGAZINE'S S TOP 100 LIST FOR 2002, THE LIST
SERVICE MANUFACTURERS ASSOCIATION (IFMA) SILVER PLATE    PRESENTED BY THE NATIONAL RESTAURANT ASSOCIATION EDU-         CERN FOR THE HUNGRY IN THE CHARLOTTE COMMUNITY.       CELEBRATING COMPANIES THAT HAVE SUCCESSFULLY CREATED
AWARD FOR ACCOMPLISHED AND OUTSTANDING FOODSER-          CATIONAL FOUNDATION IN PARTNERSHIP WITH THE COCA-COLA                                                               TRUE LEARNING ORGANIZATIONS, WITH UNWAVERING DEDICATION
VICE OPERATIONS. GREEN'S ACHIEVEMENTS, NOTED IN THE      FOUNDATION PRESENTED THE AWARD. THE JUDGES STATED THAT        > COMPASS GROUP WAS NAMED THE 2000 OUTSTANDING        TO TRAINING AND DEVELOPING THEIR TEAM MEMBERS.
AWARD CRITERIA, INCLUDED " INVESTING IN HUMAN            COMPASS GROUP'S OUR POWER OF MANY DIVERSITY PROGRAM           CORPORATE FRIEND OF THE YEAR BY THE MID-ATLANTIC
RESOURCES, INCLUDING INTERNAL SATISFACTION SURVEYS,      "IS A SUPERIOR, INTEGRATED, LONG-TERM, WELL-FUNDED DIVERSI-   CHAPTER OF THE NATIONAL MULTIPLE SCLEROSIS SOCIETY.   > OUR VEGETARIAN AND VEGAN CONCEPT TERRA VE WAS
DISH MAGAZINE (AN INTERNAL PUBLICATION), A DIVERSITY     TY INITIATIVE THAT TIES TO BOTH HUMAN RESOURCES AND BUSI-                                                           NAMED "BEST ON-SITE" MENU BY NATION'S RESTAURANT NEWS
COUNCIL AND WALT DISNEY WORLD TRAINING PROGRAMS."        NESS GOALS. IT IS EASILY IN THE TOP 10 IN THE INDUSTRY."      > MORRISON MANAGEMENT SPECIALISTS WAS RECENTLY        MAGAZINE AS PART OF ITS MENUMASTERS AWARD PROGRAM.
                                                                                                                       AWARDED THE 2004 AMERICAN DIETETIC ASSOCIATION
> THE CULINARY INSTITUTE OF AMERICA (CIA) PAID TRIBUTE   > MORRISON MANAGEMENT SPECIALISTS RECEIVED THE GOLDEN         FOUNDATION CORPORATE AWARD. A LONGTIME                > IN 2004, COMPASS GROUP WAS AWARDED THE 2004 GOLDEN
TO MICHAEL J. BAILEY, GROUP CHIEF EXECUTIVE OF COM-      FLAME AWARD FROM THE INTERNATIONAL ASSOCIATION OF             SUPPORTER OF THE ADA FOUNDATIONS' PROGRAMS AND        CHAIN AWARD BY NATION'S RESTAURANT NEWS. THIS AWARD
PASS GROUP, AT A SOLD-OUT BLACK TIE EVENT IN NEW YORK    BUSINESS COMMUNICATORS (IABC) FOR ITS MVP PROGRAM,            FUNDRAISING INITIATIVES, INCLUDING THE ADAF           HONORS OUTSTANDING MULTI-UNIT FOODSERVICE COMPANIES,
CITY. HELD AT THE NEW YORK STATE THEATRE IN LINCOLN      WHICH WAS CREATED TO STANDARDIZE THE NEW EMPLOYEE             SCHOLARSHIP PROGRAM, TRIBUTE PROGRAM AND              AND CELEBRATES THEIR RECENT AND LONG-TERM ACCOMPLISH-
CENTER. THE INSTITUTE' S EIGHTH ANNUAL GALA BENEFITED    HIRING AND ENROLLMENT EXPERIENCE.                             CORPORATE CAPITAL CAMPAIGN, MORRISON WAS THE          MENTS. "THIS AWARD IS ESPECIALLY MEANINGFUL BECAUSE IT
STUDENT SCHOLARSHIPS THROUGH THE MICHAEL J. BAILEY                                                                     FIRST CORPORATION TO MAKE A SIGNIFICANT PLEDGE        REFLECTS THE OUTSTANDING ACHIEVEMENTS OF OUR ASSOCI-
ENDOWED SCHOLARSHIP FUND AT THE CIA.                     > ILLUSTRATIVE OF OUR COMMITMENT TO SMALL MINORITY            OF $105,000 TO THE ADA FOUNDATION'S FOOD AND          ATES. IT IS OUR GREAT PEOPLE THAT MAKE COMPASS GROUP A
                                                         BUSINESS, COMPASS GROUP, ALONG WITH THOMPSON                  NUTRITION RESEARCH ENDOWMENT.                         LEADER IN THE MULTI-UNIT FOODSERVICE INDUSTRY" - GARY
> COMPASS GROUP WON THE PRESTIGIOUS COMMUNICATOR         HOSPITALITY, WERE JOINTLY HONORED WITH THE MICROSOFT                                                                GREEN, PRESIDENT AND CEO OF COMPASS GROUP NAD.
AWARD FOR ITS “WORLD OF COMPASS GROUP” VIDEO             VENDOR PROGRAM EXCELLENCE AWARD FOR DIVERSITY (2003).
FOR EXCELLENCE IN THE INTERNAL TRAINING (ON
DIVERSITY) CATEGORY.

                                                                                                                                                                                                                                        53
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