Gregg O’Brien 55 Monaco Court Brampton, ON L7A 1X5
TEL: 905.970.9548 CELL: 416.997.5782 EMAIL: gobrien@rogers.com
Highlights of Qualifications
• Extensive experience with all versions of the Windows operating system • Experience in Linux\Unix configuration and troubleshooting • Nine years of practical IT experience • Strong communication skills (fluent in English, verbal and written) • Ability to customize level of technical help based on the user’s level of experience • MCSE/MCSA 2003/2000 and MCDBA certified
Technical Skills
OS Skills • Expert skills in the configuration, administration and trouble-shooting of Windows 3.1/95/98/ME/2000/2003/NT/XP, DOS, Linux, Palm OS, and Pocket PC. Networking • Able to skillfully configure and troubleshoot TCP/IP, IPX, DNS, DHCP, WINS, HTTP, SMB, RPC, SSL, VPN, RAS, RADIUS, 802.1x, Active Directory • Experience implementing, maintaining and trouble-shooting Ethernet, Token Ring, and wireless 802.11a/802.11b/802.11g networks • Solid understanding of network hardware, network design and network performance factors • Able to troubleshoot networks with expert skill, with extensive experience in Network Monitor and Ethereal. • Proficient in the implementation of web and FTP servers based on IIS and Apache Hardware • Expert knowledge and skill in assembling, configuring and trouble-shooting computer systems • Skilled in the installation of computer peripherals and components • Experience using electronic diagnostic equipment, as well as hand and power tools • Firm grasp of electronic and electrical fundamentals Software • Experienced in the configuration and troubleshooting of Microsoft enterprise products including Exchange 2000/2003, ISA (Internet Security and Acceleration Server), SMS 2.0/2003 and SQL Server 2000. • Well versed in a variety of software packages including, Microsoft Office, corporate antivirus and anti-spam, Microsoft Visio and many others.
Interpersonal Skills
• Process oriented and able to multi-task • Excellent work prioritization skills • Motivated self-starter • Ability to function as part of a team but also works well independently • Strong communication skills • Capable of consistently delivering professional, enterprise class customer service and support to individuals and teams of all skill and communication levels.
Gregg O’Brien 55 Monaco Court Brampton, ON L7A 1X5
TEL: 905.970.9548 CELL: 416.997.5782 EMAIL: gobrien@rogers.com
Professional Experience
CN Tower (November 2005 – Present) Network/Desktop Administrator Designed, managed, repaired, maintained and upgraded CN Tower IT Infrastructure. Responsibilities included managing the Exchange servers and firewalls, deploying and supporting desktops, Active Directory administration, server and storage migrations, network support, SAN implementation and management, network and information security, network upgrades, applications support and administration. Recent projects include redesigning the server and storage infrastructure, rolling out new Windows XP workstations across the company, managing upgrades using virtualization technology to accommodate legacy applications, implementing VPN technology for IT remote support, two Active Directory redesigns and migrations and many other projects that increased business productivity and the efficiency of the IT environment. Microsoft/Volt Human Resources (May 2005 – November 2005) Small Business Server Support Engineer Provided technical support to Enterprise level Microsoft customers for the Microsoft Small Business Server product. The included but is not limited to: troubleshooting Windows performance and configuration issues, Exchange 2000/2003 Administration, configuration and disaster recovery, Windows disaster recovery, networking issue resolution, firewall configuration and troubleshooting, VPN configuration and troubleshooting, Outlook client configuration and troubleshooting, Sharepoint configuration and troubleshooting, and Active Directory configuration and troubleshooting. Microsoft/Volt Human Resources (December 2004 –May 2005) SMS Support Engineer Provided technical support to Enterprise level Microsoft customers. This included troubleshooting Issues related to SMS 2.0 and SMS 2003. Microsoft/Volt Human Resources (December 2003 – December 2004) Technical Lead Provided support and managed from a technical perspective, Support Engineers who were engaged with customers troubleshooting network related issues. My responsibilities were to ensure that Support Engineers were able to resolve customer issues in a timely fashion by providing advanced technical guidance. In addition, I was also responsible for training Support Engineers, developing articles for solving difficult issues, maintaining the lab, and helping Support Engineers develop technical skills to make them more efficient at their job. Microsoft/Volt Human Resources (July 2003 – December 2003) Network Support Engineer Provided technical support to Enterprise level Microsoft customers. This included troubleshooting a variety of network issues including, but not limited to VPNs, DNS, DHCP, Routing, WINS, Netbios Browsing, Internet connectivity, and Wireless networks. IBM Canada/Kelly Services (December 2000 - July 2002) Customer Support Specialist Key responsibilities included providing support for IBM Thinkpad (laptop) and Workpad (palmtop/handheld) customers. This involved configuring and trouble-shooting problems via telephone as well as through internet based support channels. Also handled special projects such as rewiring the LAN for the second level support team. Winner of the IBM/Kelly Services Star Performer award for two consecutive months.
Gregg O’Brien 55 Monaco Court Brampton, ON L7A 1X5
TEL: 905.970.9548 CELL: 416.997.5782 EMAIL: gobrien@rogers.com
Professional Experience (continued)
Compu-Silv Computers Inc. (October 1997 - May 2000) Head Technician/Assistant Manager Key responsibilities were to build, upgrade and repair computer systems. Part of customer service responsibilities included providing technical support, attending to customers and selling systems. Managerial duties included receiving inventory, ordering components and training new employees.
Education
RCC College of Technology Computer Network Engineering Technician Diploma